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Reviews of Residence Inn by Marriott O'Hare

3 out of 5
Residence Inn by Marriott O'Hare
7101 Chestnut Street, Rosemont, IL

Reviews

8.8

Excellent

Rating 10 - Excellent. 575 out of 1006 reviews" "
Rating 8 - Good. 302 out of 1006 reviews" "
Rating 6 - Okay. 67 out of 1006 reviews" "
Rating 4 - Poor. 33 out of 1006 reviews" "
Rating 2 - Terrible. 29 out of 1006 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Dmytro, Philadelphia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice room,but breakfast was very poor. No sausages, no potatoes, no bacon, only dull scrambled eggs and ham. Bagels were underbaked.
Stayed 1 night in May 2024

2/10 Terrible

Thania, Coon Rapids

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
They charged me twice. And they being ignoring it.
Stayed 1 night in May 2024

6/10 Okay

Ramneek

Disliked: Cleanliness
Stayed 1 night in May 2024
Response from Ira on 21 May 2024
Thank you for taking the time to share your experience and feedback with us.

8/10 Good

DaSha

Liked: Cleanliness
Stayed 2 nights in May 2024
Response from Ira on 21 May 2024
Thank you for taking the time to share your experience and feedback with us.

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel will stay again
Stayed 1 night in May 2024
Response from Lisa on 20 May 2024
Thank you for your positive review! We appreciate your kind words about our staff and hotel. We hope to see you if your travel needs bring you back to the Chicago area.

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Lisa on 20 May 2024
Thank you for your positive review. We value your feedback and look forward to seeing again if your travels bring you back to the Chicago area.

10/10 Excellent

daksh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in May 2024
Response from Ira on 20 May 2024
Thank you for your positive review! We appreciate your kind words about our staff and hotel. We hope to see you if your travel needs bring you back to the Chicago area.

8/10 Good

Charanjeet

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Ira on 20 May 2024
Thank you for your positive review! We appreciate your kind words about our staff and hotel. We hope to see you if your travel needs bring you back to the Chicago area.

4/10 Poor

Sandeep

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall didn’t enjoyed the stay at all
Stayed 1 night in May 2024
Response from Ira on 20 May 2024
Thank you for your feedback, we apologize for the inconvenience caused during your stay. We wish we had an opportunity to provide you with the service you deserve.

8/10 Good

Marisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super close to the arena. Lots of food options nearby
Stayed 1 night in May 2024
Response from Ira on 20 May 2024
Thank you for your positive review! We appreciate your kind words about our staff and hotel. We hope to see you if your travel needs bring you back to the Chicago area.

10/10 Excellent

Luz

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in May 2024
Response from Ira on 20 May 2024
Thank you for your positive review! We appreciate your kind words about our staff and hotel. We hope to see you if your travel needs bring you back to the Chicago area.

4/10 Poor

Guadalupe

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
I was overcharged for parking for 3 car instead of 1. I had to wait for 45 minutes to get a room because somehow it had been cancelled. I don’t know if this was Expedias fault or Residence Inn. Breakfast eggs were uncooked (very runny )scrambled eggs. Oatmeal was just hot water and oats also not heated or cooked. The only good thing about it was the walking distance to the allstate arena.
Stayed 1 night in Apr 2024
Response from Ira on 20 May 2024
Thank you for your feedback, we apologize for the inconvenience caused during your stay.

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Ira on 20 May 2024
Thank you for your positive review! We appreciate your kind words about our staff and hotel. We hope to see you if your travel needs bring you back to the Chicago area.

10/10 Excellent

Jarita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that this property was walking distance to Target and multiple food spots. We went to a concert at the Allstate Arena and it was a 4-5 minute walk which was SUPER convenient.
Stayed 1 night in May 2024
Response from Ira on 20 May 2024
Thank you for your positive review! We appreciate your kind words about our staff and hotel. We hope to see you if your travel needs bring you back to the Chicago area.

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, very comfortable bedding and great parking.
Stayed 1 night in May 2024
Response from Ira on 20 May 2024
Thank you for your positive review! We appreciate your kind words about our staff and hotel. We hope to see you if your travel needs bring you back to the Chicago area.

10/10 Excellent

Brittney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great breakfast!
Stayed 1 night in May 2024
Response from Ira on 20 May 2024
Thank you for your positive review! We appreciate your kind words about our staff and hotel. We hope to see you if your travel needs bring you back to the Chicago area.

10/10 Excellent

Sue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy convenient walk to Allstate arena
Stayed 1 night in May 2024
Response from Ira on 20 May 2024
Thank you for your positive review! We appreciate your kind words about our staff and hotel. We hope to see you if your travel needs bring you back to the Chicago area.

2/10 Terrible

Dharmendu

Liked: Cleanliness
Disliked: Property conditions & facilities
They don't have much option for breakfast and also no facility for drinking water other chargeable water bottles.
Stayed 1 night in Apr 2024
Response from Ira on 20 May 2024
Thank you for your feedback, we apologize for the inconvenience caused by the beds during your stay. We are scheduled for a renovation at the end of the year and hope you will give us another chance.

10/10 Excellent

Ashley

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean rooms. Felt very safe and the staff was very nice and helpful at check in.
Stayed 1 night in Apr 2024
Response from Ira on 20 May 2024
Thank you for your positive review! We appreciate your kind words about our staff and hotel. We hope to see you if your travel needs bring you back to the Chicago area.

10/10 Excellent

Hector

Stayed 1 night in Apr 2024
Response from Lisa on 21 May 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I don’t like that they charge almost 20 for parking when you are renting.
Stayed 1 night in Apr 2024
Response from Ira on 20 May 2024
Thank you for your positive review! We appreciate your kind words about our staff and hotel. We hope to see you if your travel needs bring you back to the Chicago area.

4/10 Poor

kendall l

Travelled with partner
We chose this property because it was close to our activities, but the property charges $18 for parking, we were on the 2nd floor and had Ants in our rm building didnt connect, so for breakfast we had to go outside in the rain to get to the building they serve breakfast . That would be a no thx !
Stayed 3 nights in Apr 2024
Response from Ira on 20 May 2024
Thank you for your feedback, we apologize for the inconvenience caused during your stay.

10/10 Excellent

Idaly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ira on 20 May 2024
Thank you for your positive review! We appreciate your kind words about our staff and hotel. We hope to see you if your travel needs bring you back to the Chicago area.

2/10 Terrible

Lucretia

Travelled with family
Liked: Staff & service
Disliked: Amenities
On the website it says a pool we get there no pool the hotel smelled like smoke & was dirty coffee pot was broken and we had to pay for parking on 2 vehicles
Stayed 1 night in Apr 2024
Response from Ira on 20 May 2024
Thank you for your feedback, we apologize for the inconvenience of our outdoor pool, the unfortunate issue with the coffee pot and the smell of smoke during your stay. We are 100% smoke free and wish we would have had an opportunity to address these issues during your stay.

8/10 Good

Neeraj

Travelled with family
Liked: Amenities
Everything was good except no body Lotion
Stayed 1 night in Apr 2024
Response from Ira on 20 May 2024
Thank you for your positive review! We appreciate your kind words about our staff and hotel. We hope to see you if your travel needs bring you back to the Chicago area.

8/10 Good

Ngozi

Stayed 1 night in Apr 2024
Response from Ira on 20 May 2024
Thank you for your positive review! We appreciate your kind words about our staff and hotel. We hope to see you if your travel needs bring you back to the Chicago area.

2/10 Terrible

patricia

Disliked: Cleanliness, staff & service, property conditions & facilities
the beds were so gross
Stayed 2 nights in Apr 2024
Response from Ira on 20 May 2024
Thank you for your feedback, we apologize for the inconvenience caused by the beds during your stay. We are scheduled for a renovation at the end of the year and hope you will give us another chance.

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great staff!
Stayed 1 night in Apr 2024
Response from Ira on 20 May 2024
Thank you for your feedback, we appreciate your business and your review.

8/10 Good

Becki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place close to the airport and many restaurants!
Stayed 1 night in Apr 2024
Response from Ira on 20 May 2024
Thank you for your feedback, we appreciate your business and your review.

8/10 Good

Edward

Travelled with family, Business traveller
Bigger than anticipated—nicer —
Stayed 1 night in Apr 2024
Response from Ira on 20 May 2024
Thank you for your feedback, we appreciate your business and your review.

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very accommodating, I even was out till 1am and found an all night subway in the area to get some food I didn't get a chance to eat all day.
Stayed 2 nights in Apr 2024
Response from Ira on 20 May 2024
Thank you for your feedback, we appreciate your business and your review.

10/10 Excellent

Colleen

Travelled with group
Liked: Cleanliness, staff & service, amenities
Amazing for concert goers to Rosemont.
Stayed 1 night in Apr 2024
Response from Ira on 20 May 2024
Thank you for your feedback, we appreciate your business and your review.

10/10 Excellent

Donna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The room was a spacious studio apartment with a very comfortable bed. Friendly staff. Walkable to restaurants and stores. Free breakfast and airport transportation.
Stayed 1 night in Apr 2024
Response from Ira on 20 May 2024
Thank you for your feedback, we appreciate your business and your review.

10/10 Excellent

Rodrigo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location if you want to be near the OHare airport. The hotel it’s 3 minutes walk to few stores like Chipotle, iHop, Chilis, Panda Express, and if you want to shop Ross and Target. The breakfast it’s very good at the hotel.
Stayed 1 night in Apr 2024
Response from Ira on 20 May 2024
Thank you for your feedback, we appreciate your business and your review.

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Ira on 20 May 2024
Thank you for your feedback, we appreciate your business and your review.

8/10 Good

Carmen Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ira on 20 May 2024
Thank you for your feedback, we appreciate your business and your review.

10/10 Excellent

Harlan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Honestly the hotel itself wasnt outstanding or anything and that's fine! The part that was outstanding though was the overnight shift worker that was manning the desk. He was an absolute treasure and very helpful and easy to chat with. I didnt get his name unfortunately but he made the stay at the hotel just delightful.
Stayed 3 nights in Mar 2024
Response from Ira on 20 May 2024
Thank you for your feedback, we appreciate your business and your review.

10/10 Excellent

Tsz Yeung

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was extremely convenient to walk to AllState Center and offers free airport shuttle service.
Stayed 2 nights in Mar 2024
Response from Ira on 20 May 2024
Thank you for your feedback, we appreciate your business and your review.

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ira on 20 May 2024
Thank you for your feedback, we appreciate your business and your review.

10/10 Excellent

Quinn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the room and the bed are very comfortable and clean
Stayed 1 night in Mar 2024
Response from Lisa on 20 May 2024
Thank you for your feedback, we appreciate your business and your review.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Lisa on 20 May 2024
Thank you for your feedback, we appreciate your business and your review.

10/10 Excellent

jennifer

Stayed 3 nights in Mar 2024
Response from Ira on 20 May 2024
Thank you for your feedback, we appreciate your business and your review.

10/10 Excellent

Maria Elena

Liked: Amenities
We had a concert and didn’t want to drive home late back to Chicago only the pull out bed we had a hard to to get it open but everything else was excellent, we recommend to family and friends thank you you didn’t disappoint
Stayed 1 night in Mar 2024
Response from Jeff on 4 Mar 2024
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Residence Inn Chicago O’Hare.

10/10 Excellent

Danielle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was nice. Pretty slacious. Very nice staff. One outlet in our bathroom didnt work so we had to plug the hair dryer into an outlet outside the bathroom. In one of the bathrooms when we turned on the shower a bunch of little hairs came out and filled the tub which was kind of gross. Im guessing they clean the showers without running the water...and we found a black hair in our eggs but the rest of the breakfast was great. Good selection. I mean, I guess it happens.
Stayed 1 night in Mar 2024
Response from Jeff on 4 Mar 2024
Thank you for taking the time to share your experience of your most recent visit. We strive to provide comfortable and welcoming accommodations, and it seems like we missed the mark on this one. We hope we get the opportunity to welcome you back for a much-improved experience.

8/10 Good

Allison

Stayed 1 night in Mar 2024
Response from Lisa on 20 May 2024
Thank you for your feedback, we appreciate your business and your review.

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Jeff on 4 Mar 2024
Thank you for taking the time to fill out the survey! We are happy to hear that overall, you were satisfied with your experience; hope to see you again in Rosemont!

6/10 Okay

Brenda

Travelled with partner
Liked: Cleanliness, amenities
It would be nice if you offered King size beds. Queen was to small and one had to sleep on the couch.
Stayed 2 nights in Jan 2024
Response from Jeff on 4 Mar 2024
Thank you for being our guest. It is disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues.

10/10 Excellent

Vivek

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for a night’s stay
We ended up spending a night here due to flight delay and missed connection. Close to airport with free airport shuttle and commentary breakfast. Well maintained Nice helpful staff.
Stayed 1 night in Jan 2024
Response from Jeff on 4 Mar 2024
Thank you for taking the time to fill out the survey! We are happy to hear that overall, you were satisfied with your experience; hope to see you again in Rosemont!

8/10 Good

CHRISTOPHER

Business traveller
Liked: Cleanliness, property conditions & facilities
I tried to use the shuttle but the staff gave me totally inadequate directions to meet the shuttle. I waited 45 minutes in freezing temperatures only to watch their shuttle bus drive right by me twice. I eventually took a cab.
Stayed 1 night in Jan 2024
Response from Jeff on 4 Mar 2024
Thank you for taking the time to share your experience at the Residence Inn Chicago O’Hare. We would like to sincerely apologize for your dissatisfaction. We hold ourselves to a very high customer service standard and are truly sorry you did not find this to be the case. We shared your feedback with the appropriate staff members to prevent future guests from having a similar experience. Thanks again and we hope we get the chance to welcome you back for a much-improved experience.

4/10 Poor

Nija

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Jeff on 9 Jan 2024
Thank you for taking the time to share your experience of your most recent visit. We strive to provide comfortable and welcoming accommodations, and it seems like we missed the mark on this one. We apologize that we fell short of that during your visit.