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Reviews of Ramada by Wyndham Glendale Heights/Lombard

2.5 out of 5
Ramada by Wyndham Glendale Heights/Lombard
780 E North Ave, Glendale Heights, IL

Reviews

6.2
Rating 10 - Excellent. 135 out of 724 reviews" "
Rating 8 - Good. 174 out of 724 reviews" "
Rating 6 - Okay. 159 out of 724 reviews" "
Rating 4 - Poor. 116 out of 724 reviews" "
Rating 2 - Terrible. 140 out of 724 reviews" "

6.2/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

5.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Mariel

Travelled with partner
Liked: Cleanliness, amenities
The hotel was quiet and clean and the pool was operational which was a huge plus. The hotel is located on a weird stretch of road that makes coming and going a bit tough but for the price, I enjoyed my stay. Breakfast was great and they have snacks for purchase by check in that aren’t priced gouged which was also nice.
Stayed 1 night in May 2024

10/10 Excellent

Syed, Toronto

Stayed 4 nights in May 2024

6/10 Okay

Azim

Liked: Staff & service, property conditions & facilities
Good
Stayed 5 nights in May 2024

4/10 Poor

Trizzy

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This was a very bad experience for me
Stayed 2 nights in May 2024

10/10 Excellent

Christy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 3 nights in May 2024

2/10 Terrible

Tuan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very old and dirty.
Stayed 2 nights in May 2024

2/10 Terrible

khou

Travelled with family, Business traveller
Disliked: Property conditions & facilities
When we were eating breakfast one of the chairs broke and my kid fall off of it. Thank god they didn’t get hurt. When I mentioned it to the staff they said just to exchange it for another chair at a different table.
Stayed 1 night in May 2024

2/10 Terrible

Daniel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place doesn't deserve Ramada brand.
Stayed 2 nights in May 2024
Response from Jessica on 10 May 2024
I am sorry that you were not pleased with your stay we hope to improve ourselves for our future guests.

10/10 Excellent

Christy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property and friendly staff. Will definitely stay here again.
Stayed 4 nights in Mar 2024
Response from Jessica on 10 May 2024
Thank you for your review we hope you enjoyed your stay and hope to see you again soon!

2/10 Terrible

Jeremy

Disliked: Cleanliness, staff & service, property conditions & facilities
Air freshener was overpowering. Could that have been to cover smell of smoke or cannabis? God knows. Get what you pay for.
Stayed 1 night in Apr 2024
Response from Jessica on 10 May 2024
I am sorry that you were not pleased with your stay we hope to improve ourselves for our future guests.

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was very nice for the money. It's not fancy, but very adequate. Breakfast was fine. Rooms were clean and simple. The only thing that didn't meet my expectations was that none of the equipment in the exercise room worked properly.
Stayed 2 nights in Apr 2024
Response from Jessica on 1 May 2024
Thank you for your review we hope to see you again in the future. We are actively going thoroughly upgrades to ensure our guests are pleased with their stay.

4/10 Poor

Blanca

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were clean, other than that, the rest of the room was not and the whole place was not, from the moment you walk in The staff was very unfriendly, it was such an inconvenience, even to acknowledge the guests.
Stayed 2 nights in Apr 2024
Response from Jessica on 1 May 2024
I am sorry that you were not pleased with your stay , it is our utmost to ensure all our guests are comfortable and feel safe. We will address your concerns and fix our issues. We hope to see you again in the future!

10/10 Excellent

Aaron

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff.
Stayed 2 nights in Apr 2024
Response from Jessica on 1 May 2024
Thank you for your review we hope to see you again in the future. We are actively going thoroughly upgrades to ensure our guests are pleased with their stay.

2/10 Terrible

Keia

Travelled with partner
Disliked: Property conditions & facilities
Bed had bed bugs
Stayed 1 night in Apr 2024
Response from Jessica on 1 May 2024
I am sorry that you did not enjoy your stay, but we go through thorough inspection from outside company every week with no incidents on file. Please show your proof so we may investigate further!

4/10 Poor

Marissa

Disliked: Staff & service, amenities, property conditions & facilities
Hotel is extremely run down. Random mismatched furniture in the rooms, old TVs, window screens all broken out, very limited breakfast- was out of syrup for at least 5 days without any staff going to get more and their main dish was pancakes lol, no fresh fruit, just a terribly maintained building altogether, hallways dirty and stained, lobby furniture stained and limited seating for breakfast.
Stayed 2 nights in Apr 2024
Response from Jessica on 1 May 2024
I am sorry that you were not pleased with your stay , it is our utmost to ensure all our guests are comfortable and feel safe. We will address your concerns and fix our issues. We hope to see you again in the future!

6/10 Okay

Tetiana

Liked: Cleanliness, property conditions & facilities
Staff & service 👎
Stayed 7 nights in Apr 2024
Response from Jessica on 1 May 2024
Thank you for your review we hope to see you again in the future. We are actively going thoroughly upgrades to ensure our guests are pleased with their stay.

2/10 Terrible

Antioenetta

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property needs some work and it needs to be updated. The walls had holes in them, the beds had uneven mattresses, and cigarette stains in the rooms, the vents were filthy, they had rust, the rooms I had smelled like cigarettes and they had to move me. Only one elevator and one ice machine worked, and the microwave didn't work in either room my family had, The staff told us they would bring us a microwave and they never delivered and we asked several times. The work out equipment in the fitness room do not work neither do the phones. To make it even worse when we went down to eat breakfast the fuse blew and we had to wait to warm up our food or make pancakes, etc.
Stayed 2 nights in Mar 2024
Response from Jessica on 1 May 2024
I am sorry that you were not pleased with your stay , it is our utmost to ensure all our guests are comfortable and feel safe. We will address your concerns and fix our issues. We hope to see you again in the future!

10/10 Excellent

Frankie

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Jessica on 1 May 2024
Thank you for your review we hope to see you again in the future. We are actively going thoroughly upgrades to ensure our guests are pleased with their stay.

6/10 Okay

Annie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The walls were too thin and I could hear the next room talking. My room phone did not work. For the price, it was good. They had good breakfast selections.
Stayed 6 nights in Apr 2024
Response from Jessica on 1 May 2024
I am sorry that you were not pleased with your stay , it is our utmost to ensure all our guests are comfortable and feel safe. We will address your concerns and fix our issues. We hope to see you again in the future!

6/10 Okay

Lisa

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It can be freshened up. Exterior door are janky.
Stayed 1 night in Apr 2024
Response from Jessica on 1 May 2024
I am sorry that you were not pleased with your stay , it is our utmost to ensure all our guests are comfortable and feel safe. We will address your concerns and fix our issues. We hope to see you again in the future!

6/10 Okay

Angela

Travelled with family
Lots of loud people on the floor partying very late. But we didn’t complain
Stayed 1 night in Apr 2024
Response from Jessica on 1 May 2024
I am sorry that you were not pleased with your stay , it is our utmost to ensure all our guests are comfortable and feel safe. We will address your concerns and fix our issues. We hope to see you again in the future!

10/10 Excellent

Javier

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Front Desk Guy was really friendly and did a good job of welcoming my mother and I. Give this guy a raise. He was polite and professional.
Stayed 2 nights in Apr 2024
Response from Jessica on 1 May 2024
Thank you for your review we hope to see you again in the future. We are actively going thoroughly upgrades to ensure our guests are pleased with their stay.

2/10 Terrible

Aaliyah

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not look anything like pictures whatsoeved
Response from Jessica on 1 May 2024
I am sorry that you were not pleased with your stay , it is our utmost to ensure all our guests are comfortable and feel safe. We will address your concerns and fix our issues. We hope to see you again in the future!

2/10 Terrible

Sukhjit

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The fridge would randomly make noises in the middle of the night for the nights we stayed there they only cleaned our room once but never after that and there breakfast was very limited and not that great.
Stayed 3 nights in Mar 2024
Response from Jessica on 1 May 2024
I am sorry that you were not pleased with your stay , it is our utmost to ensure all our guests are comfortable and feel safe. We will address your concerns and fix our issues. We hope to see you again in the future!

8/10 Good

Danielle, Rochester

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Check in was smooth and quick. Breakfast was great with scrambled eggs, sausage and pancakes each morning. Could use an upgrade but was clean.
Stayed 3 nights in Mar 2024
Response from Jessica on 1 May 2024
Thank you for your feedback we hope you enjoyed your stay and hope to see you again in the future look out for our brand refresh coming soon!

2/10 Terrible

Ivaylo

Disliked: Cleanliness, property conditions & facilities
Very dirty place
Stayed 2 nights in Mar 2024
Response from Jessica on 1 May 2024
I am sorry that you were not pleased with your stay , it is our utmost to ensure all our guests are comfortable and feel safe. We will address your concerns and fix our issues. We hope to see you again in the future!

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outside cleanup and people smoking at entrance
Stayed 7 nights in Mar 2024
Response from Jessica on 1 May 2024
Thank you for your review we hope to see you again in the future. We are actively going thoroughly upgrades to ensure our guests are pleased with their stay.

8/10 Good

Larry

Stayed 2 nights in Mar 2024
Response from Jessica on 1 May 2024
Thank you for your review we hope to see you again in the future. We are actively going thoroughly upgrades to ensure our guests are pleased with their stay.

8/10 Good

James

At this price I had low expectations, and my expectations were exceeded. Not the Taj Mahal, older property, but the shower water was hot, rooms were clean, staff was helpful, and property was secure.
Stayed 3 nights in Mar 2024
Response from Jessica on 1 May 2024
Thank you for your review we hope to see you again in the future. We are actively going thoroughly upgrades to ensure our guests are pleased with their stay.

10/10 Excellent

Yenny

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Mar 2024
Response from Jessica on 1 May 2024
Thank you for your review we hope to see you again in the future. We are actively going thoroughly upgrades to ensure our guests are pleased with their stay.

6/10 Okay

Juleah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I stayed up till 4 am one night because the neighbors were loud, the jetted tub was nasty I let water in the tub and when it got to the jets something started floating in my water so I let the water out and didn’t use it
Response from Jessica on 1 May 2024
I am sorry that you were not pleased with your stay , it is our utmost to ensure all our guests are comfortable and feel safe. We will address your concerns and fix our issues. We hope to see you again in the future!

2/10 Terrible

Zach

Terrible
Stayed 2 nights in Mar 2024
Response from Jessica on 1 May 2024
I am sorry that you were not pleased with your stay , it is our utmost to ensure all our guests are comfortable and feel safe. We will address your concerns and fix our issues. We hope to see you again in the future!

8/10 Good

Araceli

Good
Stayed 7 nights in Mar 2024
Response from Jessica on 9 Mar 2024
Thank you for your feed back we hope you enjoyed your stay and hope to see you again soon!

6/10 Okay

Juleah

Liked: Cleanliness, staff & service, property conditions & facilities
Overall my stay was good there was just random people talking to me it kind of threw me off but other than that it was good
Response from Jessica on 9 Mar 2024
Thank you for your feed back we hope you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Danika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was decent for the price
Stayed 1 night in Mar 2024
Response from Jessica on 9 Mar 2024
Thank you for your feed back we hope you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Danika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s comfortable and price is affordable
Stayed 1 night in Mar 2024
Response from Jessica on 9 Mar 2024
Thank you for your feed back we hope you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Danika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s nice
Stayed 2 nights in Mar 2024
Response from Jessica on 9 Mar 2024
Thank you for your feed back we hope you enjoyed your stay and hope to see you again soon!

8/10 Good

Daniel

Liked: Cleanliness, property conditions & facilities
Great
Stayed 2 nights in Feb 2024
Response from Jessica on 9 Mar 2024
Thank you for your feed back we hope you enjoyed your stay and hope to see you again soon!

10/10 Excellent

wail

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great service from the young man and woman working the front counter, and a little breakfast I appreciated in the morning, comfy bed as well
Stayed 1 night in Feb 2024
Response from Jessica on 25 Feb 2024
Thank you for your feedback. We hope you enjoyed your stay. We strive to please all our guests. Hope to see you soon! Please join our Wyndham email list to gain access to free upgrades and room perks. Jessica General ManagerRamada By Wyndham Glendale Heights, IL

4/10 Poor

Jason

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The side door did not lock. I called the front desk and they said they would fix it but it never did. One of 2 elevators were not working and there were a few half fixed repairs in the room. The wall must have had a mirror torn off and there was joint compound all over the wall. The rooms do not look like the photos.
Stayed 1 night in Jan 2024
Response from Jessica on 25 Feb 2024
I am sorry that you were not please with your stay we hope to improve ourselves for our future guests

8/10 Good

Lori

Liked: Cleanliness, staff & service, room comfort
There was not enough towels and wash clothes. They only changed the towels every 3 days. If you wanted more you had to go to the front desk and ask for them
Stayed 2 nights in Jan 2024
Response from Jessica on 25 Feb 2024
Thank you for your feedback. We hope you enjoyed your stay. We strive to please all our guests. Hope to see you soon! Please join our Wyndham email list to gain access to free upgrades and room perks. Jessica General ManagerRamada By Wyndham Glendale Heights, IL

6/10 Okay

Kathy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed there 4 days ago and still haven’t gotten my $50 deposit back. Outside was filthy. Elevators didn’t work. Breakfast was cold. Very disappointed in my stay
Stayed 1 night in Jan 2024
Response from Jessica on 25 Feb 2024
Thank you for your feedback, when Paying deposit with a debit card you must contact your bank to see when they will release hold as we release as soon as you check out,

8/10 Good

Lisa

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jessica on 25 Feb 2024
Thank you for your feedback. We hope you enjoyed your stay. We strive to please all our guests. Hope to see you soon! Please join our Wyndham email list to gain access to free upgrades and room perks. Jessica General ManagerRamada By Wyndham Glendale Heights, IL

10/10 Excellent

Melissa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy visit
the room was very clean, bed super comfy, and had everything I needed . Check in went smooth and the reception gave very detailed info about breakfast and things in the area to do.
Stayed 1 night in Jan 2024
Response from Jessica on 25 Feb 2024
Thank you for your feedback. We hope you enjoyed your stay. We strive to please all our guests. Hope to see you soon! Please join our Wyndham email list to gain access to free upgrades and room perks. Jessica General ManagerRamada By Wyndham Glendale Heights, IL

10/10 Excellent

Orlando

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jessica on 25 Feb 2024
Thank you for your feedback. We hope you enjoyed your stay. We strive to please all our guests. Hope to see you soon! Please join our Wyndham email list to gain access to free upgrades and room perks. Jessica General ManagerRamada By Wyndham Glendale Heights, IL

10/10 Excellent

Lucy

Stayed 1 night in Jan 2024
Response from Jessica on 25 Feb 2024
Thank you for your feedback. We hope you enjoyed your stay. We strive to please all our guests. Hope to see you soon! Please join our Wyndham email list to gain access to free upgrades and room perks. Jessica General ManagerRamada By Wyndham Glendale Heights, IL

2/10 Terrible

Carol

Travelled with family
Disliked: Staff & service
Breakfast offerings boring, generic. Main elevator out of order. Children racing in hallway with parent present at 1:45 in morning. Both nights.
Stayed 2 nights in Jan 2024
Response from Jessica on 25 Feb 2024
I am sorry that you were not pleased with your stay. We aim to make every guest stay enjoyable and pleasurable we hope to improve on ourselves for future guests.

8/10 Good

Marco A

Stayed 1 night in Jan 2024
Response from Jessica on 25 Feb 2024
Thank you for your feedback. We hope you enjoyed your stay. We strive to please all our guests. Hope to see you soon! Please join our Wyndham email list to gain access to free upgrades and room perks. Jessica General ManagerRamada By Wyndham Glendale Heights, IL

2/10 Terrible

Juli

Disliked: Cleanliness, property conditions & facilities

4/10 Poor

De' Jene

Stayed 1 night in Dec 2023
Response from Jessica on 25 Feb 2024
Thank you for your feedback we strive to meet every guests expectations, we hope to improve ourselves for future guests.