Located in West Chicago, Pheasant Run Resort is in the suburbs. St. Charles Heritage Center and Camp Kane and Durant House Museum are local landmarks, and the area's natural beauty can be seen at Blackwell Forest Preserve and Island Park. Traveling with kids? Consider American Science & Surplus Store and Kane County Fairgrounds. Take an opportunity to explore the area for outdoor excitement like hiking/biking trails.
You can look forward to golfing on-site, an airport shuttle and a terrace at Pheasant Run Resort. For some rest and relaxation, visit the sauna or the steam room. Stay connected with free in-room WiFi, and guests can find other amenities, such as shopping on-site and a garden.
You'll also find perks such as:
An indoor pool and an outdoor pool, with sunloungers
Free self-parking
Express check-out, smoke-free property and a front desk safe
Multilingual staff, a gift shop and luggage storage
Room features
All 293 rooms boast comforts such as premium bedding and air conditioning, as well as perks like free WiFi and safes.
Other conveniences in all rooms include:
Rollaway/extra beds (surcharge) and free cots/infant beds
Bathrooms with shower/bath combinations and free toiletries
Flat-screen TVs with premium channels
Coffee/tea makers, daily housekeeping and desks
Languages
English, French, Spanish
Property amenities
Internet
Available in all rooms: Free WiFi and wired internet
Available in some public areas: Free WiFi
Parking and transport
Airport shuttle available
Free self parking on site
Free RV/bus/lorry parking on site
Food and drink
Snack bar/deli
Things to do
Arcade/game room
Golf
Health club
Indoor pool
Library
Outdoor pool
Piano
Sauna
Shopping
Spa tub
Steam room
TV in common areas
Family friendly
Arcade/game room
Free cot
Indoor pool
Outdoor pool
Refrigerator on request
Rollaway/extra bed (surcharge)
Snack bar/deli
Soundproofed rooms
Conveniences
24-hour front desk
ATM
Free newspapers in lobby
Gift shop/newsstand
Luggage storage
Safe at front desk
Guest services
Concierge services
Daily housekeeping
Dry cleaning/laundry service
Multilingual staff
Porter/bellhop
Wedding services
Business services
24-hour business centre
Conference centre (79,997 square foot of space)
Meeting rooms
Outdoors
Garden
Picnic area
Pool loungers
Terrace
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Braille/raised signage
Lift
Wheelchair accessible (may have limitations)
More
16 floors
5 buildings
Banquet hall
Fireplace in lobby
Smoke-free property
Room amenities
Bedroom
Blackout drapes
Free cot
Premium bedding
Rollaway/extra bed (surcharge)
Bathroom
Dressing gowns
Free toiletries
Hair dryer
Private bathroom
Shower/bathtub combination
Towels
Entertainment
Flat-screen TV with premium cable channels
Food and drink
Coffee/tea maker
Free bottled water
Refrigerator on request
More
Air conditioning (climate-controlled)
Connecting rooms available
Desk
Free local calls
Free weekday newspapers
Iron/ironing board
Phone
Safe
Soundproofed rooms
Policies
Check-in
Check-in start time: 4 PM; Check-in end time: 1:00 AM
Minimum check-in age: 21
Check-out
Express check-out available
Special check-in instructions
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
Service animals are welcome, and are exempt from fees
Children and extra beds
Children are welcome
Free cots are available on request at the property
Payment types at the property
Important information
Fees
You'll be asked to pay the following charges at the property:
Deposit: USD 75.00 per stay
We have included all charges provided to us by the property.
Optional extras
Rollaway bed fee: USD 10.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transport to and from this property
Property is also known as
Pheasant Resort
Pheasant Run Resort St. Charles
Pheasant Run Resort
Pheasant Run St. Charles
Pheasant Run Resort West Chicago
Pheasant Run West Chicago
Pheasant Run Resort Hotel
Pheasant Run Resort West Chicago
Pheasant Run Resort Hotel West Chicago
Frequently asked questions
Does Pheasant Run Resort have a pool?
Yes, this property has an indoor pool and an outdoor pool.
How much is parking at Pheasant Run Resort?
Self-parking is free at this property.
Pheasant Run Resort Reviews
Reviews
6.8
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
This hotel is absolute awful. It’s rare that there isn’t a thing positive to say but the staff were unfriendly and not helpful; the hotel is run down; there were many drunk people in the pool; there was only a “gas station” quality breakfast and no other food available; our bathtub was clogged. Honestly, it was awful,
Holly
Stayed 1 night in Feb 2020
4/10 Poor
Verified traveller
Travelled with family
23 Feb 2020
Disliked: Property conditions & facilities
Closing is a good thing
I understand why its going out of business. Run down. Inattentive customer service. Keys constantly not working.
Customer service is horrible as well as the hospitality of this resort. The manager is rude and hector at the front desk was disrespectful. I would not stay here again.
The resort is really nice especially all the different pools and hot tubs.
The pool got cold as the waterfall went down awhile the room we stayed in was dirty we have been coming for years they have gone downhill oh the pool looked like it had not been vacuumed either in a while