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Reviews of Holiday Inn Express Hotel & Suites Chicago-Midway Airport, an IHG Hotel

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 453 out of 736 reviews" "
Rating 8 - Good. 171 out of 736 reviews" "
Rating 6 - Okay. 48 out of 736 reviews" "
Rating 4 - Poor. 31 out of 736 reviews" "
Rating 2 - Terrible. 33 out of 736 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was in a convenient, safe location. Front desk staff were friendly and helpful with food options. The continental breakfast was good for us. The room was clean - the only issue was urine on the side of the toilet. And it took us until the last night we were there to see that the lever you turn to activate the shower was broken. The water in our showers filled up and made it seem like we were standing in bath water. I didn't report it to the staff. Overall, we would definitely stay here on our next visit to Chicago. The shuttle bus to the airport was convenient.
Stayed 3 nights in May 2024

10/10 Excellent

Leigh Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay! The hotel was clean and the staff was friendly. Parking was less than desirable, considering that we had to pay $24 a night for parking in an unsecured lot and still had to walk a good distance to the hotel.
Stayed 2 nights in May 2024
Response from Customer Service on 23 May 2024
Leigh Ann, thank you for sharing your experience at Holiday Inn Express & Suites Chicago-Midway Airport. It's wonderful to hear that you had a great stay and found the property clean with friendly team members. We appreciate your feedback regarding parking and understand your concerns. Your comments are valuable to us, and we hope to see you again soon!

10/10 Excellent

Dhanesh

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in May 2024
Response from Customer Service on 21 May 2024
Dhanesh, thank you for your excellent review! The team at Holiday Inn Express & Suites Chicago-Midway Airport is thrilled to hear about your positive experience. We're looking forward to welcoming you back soon!

6/10 Okay

S

Travelled with family
Liked: Staff & service
There were ants on window inside the room. Otherwise it was a great stay.
Stayed 1 night in May 2024
Response from Customer Service on 20 May 2024
S,Thank you for your feedback. We're glad to hear that you had a great stay overall. We appreciate you bringing the issue you encountered to our attention and will address it promptly. Hoping to welcome you back in the future.

8/10 Good

robert

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Customer Service on 18 May 2024
Robert, thank you for the positive rating! The team at Holiday Inn Express & Suites Chicago-Midway Airport is glad to know you had a pleasant stay. We look forward to welcoming you back soon!

10/10 Excellent

Micihael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 16 May 2024
Micihael, thank you for your positive rating! The team at Holiday Inn Express & Suites Chicago-Midway Airport is thrilled to know you had a pleasant stay. We hope to welcome you back again soon.

10/10 Excellent

terrence, St. Louis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 1 night in May 2024
Response from Customer Service on 15 May 2024
Terrence, thank you for your kind words! The team at Holiday Inn Express & Suites Chicago-Midway Airport is thrilled to hear you had an excellent stay. We're looking forward to welcoming you back!

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in May 2024
Response from Customer Service on 16 May 2024
Michael, thank you for sharing your feedback! The team at Holiday Inn Express & Suites Chicago-Midway Airport is thrilled to hear everything was great during your stay. We hope to welcome you back soon.

10/10 Excellent

Carmen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was located close to the airport. They also provided free shuttle services to and from the airport. I would definitely stay at this hotel again.
Stayed 1 night in May 2024
Response from Customer Service on 15 May 2024
Carmen, thank you for your wonderful review. The Holiday Inn Express & Suites Chicago-Midway Airport team is thrilled to hear how much you appreciated our convenient location and complimentary shuttle service. It's wonderful to know you plan to return. We look forward to welcoming you back on your next trip.

8/10 Good

Natasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient! Room was clean and the staff were very friendly. The shuttle to the airport was incredibly convenient. Would stay again.
Stayed 1 night in May 2024
Response from Customer Service on 12 May 2024
Natasha, thank you for choosing the Holiday Inn Express & Suites Chicago-Midway Airport for your recent stay. We're pleased to hear that you found our location convenient and our rooms clean. A special thank you for recognizing the friendliness of our team members and the utility of our shuttle service. We eagerly anticipate your next stay with us.

10/10 Excellent

moises

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 12 May 2024
Thank you for the fantastic rating, Moises!We strive to make all of our guests feel welcome and relaxed during their time at Holiday Inn Express & Suites Chicago-Midway Airport! We can't wait to see you again soon.

6/10 Okay

Sharon

Liked: Cleanliness, staff & service
Convenient for morning shuttle.
Stayed 1 night in May 2024
Response from Customer Service on 10 May 2024
Sharon, it's good to hear that you found the convenience you needed during your stay for your early morning journey. Thank you for sharing your experience. Your feedback helps us understand how we can improve the guest experience. We hope you will consider us for future travel needs.

10/10 Excellent

LaKeisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 10 May 2024
LaKeisha, thank you for choosing to stay at the Holiday Inn Express & Suites Chicago-Midway Airport. We're ecstatic to know you had a fantastic stay. We appreciate your high rating and hope to welcome you back in the near future!

10/10 Excellent

Denice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I loved the suites and bfast
Stayed 4 nights in May 2024
Response from Customer Service on 8 May 2024
Denice, we're absolutely delighted to hear how much you enjoyed the suites and morning meal at Holiday Inn Express & Suites Chicago-Midway Airport. Your positive comments truly light up our day! We look forward to your next visit.

8/10 Good

Silvetta

Liked: Amenities, property conditions & facilities
Friendly Customer service
Stayed 5 nights in May 2024
Response from Customer Service on 9 May 2024
Silvetta, it's wonderful to hear you appreciated the welcoming atmosphere at Holiday Inn Express & Suites Chicago-Midway Airport. Our team members strive to provide excellent service to all our guests. We look forward to the opportunity to serve you again.

6/10 Okay

Chiquita

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in May 2024
Response from Customer Service on 7 May 2024
Chiquita, it appears your stay didn't quite live up to your expectations and we're keen to understand why. We value every feedback as an opportunity to improve. We hope you consider giving us a second chance to deliver a better experience. Safe travels.

10/10 Excellent

Meka

Stayed 1 night in Apr 2024

10/10 Excellent

melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The desk agent was great. There was hair in the sink in my room. Otherwise all good.
Stayed 1 night in May 2024
Response from Customer Service on 5 May 2024
Melissa, thank you for your feedback. It's wonderful to hear that our team member at the front desk greatly enhanced your experience at the Holiday Inn Express & Suites Chicago-Midway Airport. We're sorry to hear there was a minor concern in your room, and we assure you that cleanliness is our top priority. We hope to host you again in the future and provide you with an even better experience.

10/10 Excellent

Woojin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ok
Stayed 1 night in Apr 2024
Response from Customer Service on 2 May 2024
Woojin, thanks for taking the time to share your experience. At Holiday Inn Express & Suites Chicago-Midway Airport, we appreciate your concise feedback. We hope to see you again soon.

6/10 Okay

carol

Travelled with partner
Nothing unique at all. First room, the toilet not working properly. Transferred to another room. Paint spray on the bathroom floor and the back of the toilet seat. Breakfast was mediocre.
Stayed 1 night in Apr 2024
Response from Customer Service on 3 May 2024
Carol, we appreciate you taking the time to share your experience with us. We regret that the situation with the bathroom and the overall room condition didn't meet your expectations. We pride ourselves on maintaining high-standard rooms, and it's clear we fell short in this instance. We take your critique about our breakfast offering very seriously and will convey your feedback to the relevant team. Thank you for helping us improve.

8/10 Good

GRACIELA, Loveland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The carpets are dirty. Staff is friendly. Adding bacon to the breakfast would be a plus.
Stayed 1 night in Apr 2024
Response from Customer Service on 2 May 2024
Graciela, we appreciate your feedback. We're glad to hear our team members made a positive impression. Your comments on the carpets and breakfast menu have been noted. Please be assured, we continuously strive for improvement to provide a better experience for our guests. We hope to have another chance to impress you at the Holiday Inn Express & Suites Chicago-Midway Airport.

8/10 Good

Brent

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 2 May 2024
Brent, thank you for choosing to stay at Holiday Inn Express & Suites Chicago-Midway Airport. Your generous rating suggests we've met your expectations and we hope to serve you again in the future. We appreciate your valuable feedback, as it helps us continually improve our guests' experience. Safe travels!

10/10 Excellent

Shelly

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast
Stayed 1 night in Apr 2024
Response from Customer Service on 1 May 2024
Shelly, it's superb to hear you enjoyed the breakfast at Holiday Inn Express & Suites Chicago-Midway Airport. Your positive feedback is much appreciated and we are thrilled you found our morning offerings to your liking. We hope to serve you again in the future.

10/10 Excellent

Julissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and quiet. I liked that it was a smaller hotel. We definitely liked it and would come back again.
Stayed 2 nights in Apr 2024
Response from Customer Service on 30 Apr 2024
Julissa, we're so glad to hear you enjoyed your stay at the Holiday Inn Express & Suites Chicago-Midway Airport. It's wonderful to hear you appreciated the cleanliness and tranquillity, as well as the more intimate nature of our establishment. We look forward to welcoming you back in the future!

10/10 Excellent

Sandra

Travelled with family
Everyone was very nice and friendly from the moment you entered. The room was very nice and comfortable. Breakfast was a plus.
Stayed 2 nights in Apr 2024
Response from Customer Service on 29 Apr 2024
Sandra, thank you for your positive feedback. We're thrilled that you found our team at Holiday Inn Express & Suites Chicago-Midway Airport to be warm and welcoming. It's wonderful that you enjoyed the comfort of your room and appreciated the complimentary breakfast! We look forward to your next visit.

10/10 Excellent

Ester

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Service on 24 Apr 2024
Ester, thank you for choosing Holiday Inn Express & Suites Chicago-Midway Airport. We are delighted that your stay met your expectations. We appreciate your high rating and hope to welcome you back in the near future. Safe travels!

10/10 Excellent

Amy

Liked: Cleanliness, amenities
Very nice.
Stayed 1 night in Apr 2024
Response from Customer Service on 22 Apr 2024
Amy, thank you for taking the time to leave such a positive Expedia review. We're absolutely thrilled to hear your stay at Holiday Inn Express & Suites Chicago-Midway Airport was enjoyable. Your feedback helps us continuously improve, and we truly appreciate it. We hope to welcome you back in the near future for another pleasant stay.

10/10 Excellent

Keisha

Stayed 2 nights in Jan 2024
Response from Customer Service on 9 May 2024
Keisha, it's great to hear that you enjoyed your stay at Holiday Inn Express & Suites Chicago-Midway Airport. We appreciate your high rating and hope to serve you again in the future for another fantastic experience.

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There limited parking
Stayed 1 night in Apr 2024
Response from Customer Service on 18 Apr 2024
Jeremy, we appreciate your 5-star Expedia rating for Holiday Inn Express & Suites Chicago-Midway Airport. Your feedback about the parking situation is valuable. We're constantly aiming to improve guest experiences and will take this into account as we review our facilities. Thank you for choosing to stay with us, and we look forward to welcoming you back.

10/10 Excellent

Ty

Liked: Cleanliness, staff & service, property conditions & facilities
The lady who checked us in was very sweet!
Stayed 1 night in Apr 2024
Response from Customer Service on 19 Apr 2024
Ty, it's great to hear your check-in experience at the Holiday Inn Express & Suites Chicago-Midway Airport was delightful. We're happy to hear our team member made you feel welcomed. Looking forward to your next visit!

8/10 Good

Randol

Business traveller
Liked: Cleanliness, staff & service
Goo
Stayed 2 nights in Apr 2024
Response from Customer Service on 17 Apr 2024
Randol, thank you for sharing your feedback. At Holiday Inn Express & Suites Chicago-Midway Airport, we are pleased to know that you had a favorable experience. We look forward to welcoming you back in the future!

6/10 Okay

Ruth

Travelled with partner
Liked: Staff & service
The sheets on yhe bef eere very wrinkled. Didnt look like they were fresh. HTf to plug in my phone. Charging ports didnt work on the night stand. Chevkef in a midnight . Shuttle at 6:30. Almost $170. Hotel front desk and shuttle driver were great
Stayed 1 night in Apr 2024
Response from Customer Service on 16 Apr 2024
Ruth, it's disheartening to hear about the wrinkles on the bed linens and your difficulties with the charging ports. However, it's good to see your positive note about our front desk team and shuttle driver. We will address these concerns to ensure better experiences in the future. We appreciate your feedback and your decision to stay with Holiday Inn Express & Suites Chicago-Midway Airport.

8/10 Good

Kenneth, Berkeley

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 11 Apr 2024
Kenneth, thank you for choosing to stay at the Holiday Inn Express & Suites Chicago-Midway Airport. We're delighted to see your overall positive rating. We hope your visit was enjoyable and look forward to having you again in the future. Safe travels until then.

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking was bad
Stayed 3 nights in Apr 2024
Response from Customer Service on 10 Apr 2024
Esther, we truly appreciate your feedback and highest rating. It's regrettable to hear about your challenges with parking at Holiday Inn Express & Suites Chicago-Midway Airport. Rest assured, we're always striving to enhance our facilities and services for esteemed guests like yourself. Looking forward to welcoming you back for a smoother experience.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 10 Apr 2024
Debra, we appreciate your valuable ratings for Holiday Inn Express & Suites Chicago-Midway Airport. It seems that you left us without any specific comments, but we're delighted to receive a positive score. Your feedback encourages us to constantly improve our guest experiences. We certainly hope to welcome you back for another seamless stay in the future.

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always feel safe when I stay at Holiday Inn Express near Midway. I have never had a problem even when walking down the street to get something to eat.
Stayed 2 nights in Mar 2024
Response from Customer Service on 2 Apr 2024
Donna, we're thrilled to know that you always enjoy a sense of security at Holiday Inn Express & Suites Chicago-Midway Airport. We take pride in ensuring our guests feel comfortable during their stay, whether they're in the hotel or exploring the local area. Thank you for your loyalty and trust. We're eagerly waiting for your next visit!

10/10 Excellent

Evric

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Customer Service on 3 Apr 2024
Evric, your perfect score for Holiday Inn Express & Suites Chicago-Midway Airport speaks volumes. We sincerely appreciate your support and look forward to welcoming you back on your next trip. Safe travels.

8/10 Good

Elizabeth

Stayed 1 night in Mar 2024
Response from Customer Service on 12 Apr 2024
Elizabeth, thank you for your rating. We're thrilled to know that your stay at Holiday Inn Express & Suites Chicago-Midway Airport met expectations. We appreciate it and hope to welcome you back on future visits to Chicago.

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Customer Service on 21 Mar 2024
Marianne, thank you for choosing Holiday Inn Express & Suites Chicago-Midway Airport. We're glad to know you had a wonderful experience. Your satisfaction is our greatest reward and we look forward to welcoming you back on your next visit to Chicago. Safe travels!

10/10 Excellent

Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find, easy check in, easy parking. Plenty of restaurants nearby.
Stayed 1 night in Mar 2024
Response from Customer Service on 19 Mar 2024
Tim, it's lovely to hear that you found the convenience of the Holiday Inn Express & Suites Chicago-Midway Airport pleasing, along with the easy check-in process and parking facilities. We're delighted to hear that the proximity to local dining spots was beneficial for your stay. We look forward to welcoming you back in the future.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is great to know that this hotel and shuttle are available for early am or late flights.
Stayed 1 night in Mar 2024
Response from Customer Service on 19 Mar 2024
Barbara, thank you for sharing your experience at the Holiday Inn Express & Suites Chicago-Midway Airport. We are delighted to know that the availability of our hotel and shuttle service met your travel needs for early morning or late-night flights. We appreciate your comments and we look forward to your future stays with us.

8/10 Good

Brooke

Stayed 1 night in Mar 2024
Response from Customer Service on 3 Apr 2024
Brooke, we're happy to hear from a valued guest like you. It's our pleasure to provide quality services here at Holiday Inn Express & Suites Chicago-Midway Airport, and we'd love to host you again in the future. We appreciate your rating via Expedia, and kindly encourage you to share any details from your stay which could help us improve.

10/10 Excellent

Jelisa

Stayed 2 nights in Mar 2024
Response from Customer Service on 30 Mar 2024
Thank you for the fantastic rating, Jelisa!It's outstanding you had such a wonderful experience at Holiday Inn Express & Suites Chicago-Midway Airport. We care about the satisfaction of our guests. We can't wait to see you again soon!

8/10 Good

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Surprised about paying for parking. I have stayed at this hotel several times and not paid for parking
Stayed 1 night in Mar 2024
Response from Customer Service on 10 Mar 2024
Donna, we appreciate your loyalty to Holiday Inn Express & Suites Chicago-Midway Airport. We understand your surprise regarding paid parking, as changes can sometimes catch us off guard. We assure you these adjustments, including parking fees, aim to provide better services for our valued guests. We hope to see you again soon.

10/10 Excellent

Daniel J

Stayed 1 night in Mar 2024
Response from Customer Service on 27 Mar 2024
Daniel, it's great to know you had a pleasant stay at Holiday Inn Express & Suites Chicago-Midway Airport. We appreciate your top rating on Expedia and we are delighted to have met your expectations. Thank you for choosing us and we hope to be your preferred choice again in the future.

10/10 Excellent

Curtis

Excellent place. Smooth process
Stayed 1 night in Mar 2024
Response from Customer Service on 5 Mar 2024
Curtis, we're thrilled to hear that your stay at the Holiday Inn Express & Suites Chicago-Midway Airport was excellent and efficient. Your stellar feedback brings joy to our team. Thank you for choosing us and we look forward to welcoming you back soon!

2/10 Terrible

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 6 Mar 2024
We appreciate the feedback, Alejandro.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

10/10 Excellent

Juan Carlos

Stayed 2 nights in Feb 2024
Response from Customer Service on 22 Mar 2024
Juan, thank you for choosing to stay at Holiday Inn Express & Suites Chicago-Midway Airport. We're thrilled to know your stay met your expectations, and we look forward to your next visit. Safe travels until we meet again!

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 2 Mar 2024
Judy, we greatly appreciate your top rating for Holiday Inn Express & Suites Chicago-Midway Airport! It seems you had a wonderful experience, and we'd love to have you back for another excellent stay. Safe travels until then!

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk person was so kind, friendly and helpful. Beds were very comfortable.
Stayed 1 night in Feb 2024
Response from Customer Service on 25 Feb 2024
Kelly, it's wonderful to see such kind words about Holiday Inn Express & Suites Chicago-Midway Airport. We're thrilled that you had a warm welcoming experience at the front desk and enjoyed the comfort of our beds. We look forward to continuing to exceed your expectations on your next visit.