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Reviews of Four Points by Sheraton Buffalo Grove

3 out of 5
Four Points by Sheraton Buffalo Grove
900 West Lake Cook Road, Buffalo Grove, IL

Reviews

8.4

Very good

Rating 10 - Excellent. 328 out of 663 reviews" "
Rating 8 - Good. 199 out of 663 reviews" "
Rating 6 - Okay. 58 out of 663 reviews" "
Rating 4 - Poor. 40 out of 663 reviews" "
Rating 2 - Terrible. 38 out of 663 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Kathleen Mae, Des Plaines

Travelled with family and small children
Liked: Staff & service
We had a nice time but was a little disappointed when we were told the bar/restaurant was closed until further notice. We were looking forward to room service. The it mentioned the "wellness" pool was heated but it wasnt that warm. There also ended up being Ants in our room.
Stayed 2 nights in May 2024

10/10 Excellent

Glenn, Shawnee

Stayed 2 nights in Apr 2024

8/10 Good

Deborah

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
The cost of the rooms were a little pricey, no complimentary breakfast, we were not offered vouchers. Another group that stayed there were given vouchers.
Stayed 2 nights in Apr 2024
Response from Guest Services on 9 May 2024
Thank you for your review. We greatly appreciate your feedback, and will take it into consideration.

10/10 Excellent

Jose

Stayed 1 night in Apr 2024

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
ROSE IS HANDS DOWN THE BEST !!!!!!!!!!!!!!!!!!!!! Ryan Simoons Room 2217 April 8th through 11th, 2024.
Stayed 4 nights in Apr 2024
Response from Guest Services on 19 Apr 2024
Thank you for your review. We are so happy to hear that you enjoyed your experience, and will be sharing this with Rose!

2/10 Terrible

Victory

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a pee smell coming from one bathroom, then ants in another... just a horrible experience
Stayed 2 nights in Mar 2024
Response from Guest Services on 19 Apr 2024
Thank you for your feedback. We are sorry to hear that you did not enjoy your stay, and have taken note that your experience was below our standards.

8/10 Good

Rifelli

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Preferred when there was continental breakfast included
Stayed 3 nights in Apr 2024
Response from Guest Services on 17 Apr 2024
Your review is greatly appreciated, and we have taken note of your feedback. Hope to see you again soon!

8/10 Good

Juliette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went for a mini get away we both enjoyed the stay yes had some minor issues but nothing major just got locked out of our room twice hehe but definitely would book again in the near future definitely recommend it to others
Stayed 3 nights in Mar 2024
Response from Guest Services on 17 Apr 2024
Thank you for your review. We are glad that you enjoyed your stay, and look forward to seeing you again soon!

10/10 Excellent

Elizabeth

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Services on 19 Apr 2024
Thank you for your review. We are glad you enjoyed your stay, and hope to see you again soon!

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Guest Services on 19 Apr 2024
Thank you for your review. We are glad you enjoyed your stay, and hope to see you again soon!

6/10 Okay

Alexandra

Disliked: Staff & service, property conditions & facilities
The property was in a w
Stayed 2 nights in Feb 2024
Response from Guest Services on 9 May 2024
Thank you for your review

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Services on 19 Apr 2024
Thank you for your review. We are glad you enjoyed your stay, and hope to see you again soon!

8/10 Good

Alyssa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was charged $50 extra without explanation. I guess it is a deposit. But the check in staff was supposed to tell me what she's charging for and how much it will be. The conversation between the staff and me moved to different topic, and I forgot to ask what the charge was for. It wasn't pleasant experience.
Stayed 1 night in Mar 2024
Response from Guest Services on 9 May 2024
The incidental deposit should have been explained to you during the check in process, and based on your review your check in and stay were not up to our standards. We hope you will give us another opportunity, and stay at our location again soon.

10/10 Excellent

Josh

Stayed 1 night in Mar 2024
Response from Guest Services on 19 Apr 2024
Thank you for your review. We are glad you enjoyed your stay, and hope to see you again soon!

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Services on 19 Apr 2024
Thank you for your review. We are happy that you enjoyed your stay, and hope to see you again soon!

10/10 Excellent

Maribel

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Guest Services on 19 Apr 2024
Thank you for your review. We are happy to hear that you enjoyed your stay, and hope to see you again soon!

10/10 Excellent

joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Maribel

Liked: Cleanliness
Stayed 1 night in Feb 2024

8/10 Good

Walter Gene, Buffalo Grove

Liked: Cleanliness, staff & service
Was very close to where I needed to be
Stayed 3 nights in Feb 2024

8/10 Good

Maribel

Liked: Property conditions & facilities
Clean
Stayed 1 night in Jan 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay, nice rooms, pool,
Stayed 2 nights in Jan 2024

10/10 Excellent

Zhen, Buffalo Grove

Stayed 1 night in Jan 2024

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Alan

Stayed 1 night in Dec 2023

10/10 Excellent

Sigitas

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice, quiet, and clean. Lobby is cozy and comfortable with a nice bar and bar menu. Ample parking and the pool is great. Check in was quick and easy. What we didn’t like: coffee was never made- even when we asked for the dispenser to be refilled. The pillows were too soft and flimsy.
Stayed 3 nights in Nov 2023

10/10 Excellent

Chul

Stayed 1 night in Nov 2023

6/10 Okay

Daniel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Continues to disappoint
This place continues to deteriorate. Very disappointed that a MARRIOTT property is in more disrepair than economy brand hotels like red roof inn; which is where I’ll be staying my next trip to visit Mom.
Stayed 2 nights in Nov 2023

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean rooms were large. There was a restaurant for breakfast and dinner but not lunch.
Stayed 7 nights in Nov 2023

10/10 Excellent

Oleg

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Everything is great
Stayed 1 night in Nov 2023

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
The building, property and room were clean and in excellent condition. Staff was friendly, courteous and helpful. I would recommend Four Points by Sheraton in Buffalo Grove, IL to others.
Stayed 1 night in Nov 2023

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

Gregory

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

eliyhu haim

Stayed 1 night in Oct 2023

4/10 Poor

BRAD

Stayed 5 nights in Oct 2023

10/10 Excellent

Audrey

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was very friendly, especially the kitchen staff. The breakfast bar was incredible. There was something for everyone with different food preference.
Stayed 2 nights in Oct 2023

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service
Road construction makes access difficult
Stayed 2 nights in Oct 2023

10/10 Excellent

Jerry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up.
The hotel was in a very quiet neighborhood, comfy beds and very clean.
Stayed 4 nights in Oct 2023

10/10 Excellent

Hadeel

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Nicole

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Nothing super special (a little outdated) but very quiet, safe, and clean. Rose at the front desk is such a QUEEN, so, so, so kind. Rooms are super spacious & beds are comfy.

8/10 Good

Brad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023

8/10 Good

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and quiet setting
Stayed 2 nights in Sep 2023

10/10 Excellent

BRAD

Stayed 2 nights in Sep 2023

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Maria

Business traveller
Liked: Cleanliness, property conditions & facilities
Close to Buffalo Grove Corporate Center. Easy access to restaurants and stores.
Stayed 1 night in Sep 2023

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the near side business we are attending.
Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023