All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
I dislike that my room was not clean on the second day as they promised. When I requested a new towels I was asked to pick them at the front desk.
Susan
Stayed 3 nights in Apr 2024
Response from Lisa on 9 May 2024
We would like to extend our apologies as you say you requested your room to be cleaned on the second night of your stay. Also, when there is only one agent at the front desk, we discourage them to leave the front desk unattended.
1pm staff member was very rude and nonchalant previous staff was very helpful
Fantagja
Stayed 1 night in Mar 2024
6/10 Okay
Paul
Travelled with family
17 Mar 2024
Liked: Cleanliness, staff & service
We stayed one night and it’s was a very clean hotel. The breakfast was good. The beds weren’t soft and the room next to us had someone making loud noises all night. We tried to call the front desk but nobody answered.
Paul
Stayed 1 night in Mar 2024
Response from Lisa on 18 Mar 2024
We are very sorry you were disturbed during your recent stay with us,and were unable to reach someone at the front desk. That is below our standards. We hope you'll give us another chance in the future.
I stay here every 8 weeks witj my grandchildren. So friendly, very clean, always ready to help! Indoor pool and hot tub!
Ticia
Stayed 3 nights in Feb 2024
Response from Lisa on 18 Feb 2024
We are so glad to see you make a point to stay with us with your grandchildren and that it is a great experience! We welcome you and look forward to seeing you next time!!
Looking through the reviews AFTER I last minute booked (no cancellation time) I was oh $£!t what am I getting myself into??? SO glad I didn’t let the reviews scare me away. My toddler and I had a great time! The room was very nice, very ‘homey’. The room was large enough to offer my kiddo play space without getting bored, we stayed 3 nights! He loved having his own tv and space. The pool was a bit dirty, but the hot tub was nice! The staff was very friendly and helpful. With family in the area, I will definitely be returning!
Samantha
Stayed 3 nights in Jan 2024
Response from Lisa on 25 Jan 2024
We are also so glad you decided not to let any reviews scare you away and are happy to see you and your toddler enjoyed your stay!We sure hope to see you again!
10/10 Excellent
Justin
15 Jan 2024
Justin
Stayed 2 nights in Jan 2024
Response from Lisa on 25 Jan 2024
Looks like you enjoyed your recent stay with us and we are so happy you did and look forward to seeing you again!!
We want to thank you for taking the time to write a review regarding your recent stay with us and it looks like everything was good. We hope to see you again in the future!
10/10 Excellent
Piotr
Travelled with group
2 Jan 2024
Very nice hotel
Piotr
Stayed 1 night in Dec 2023
Response from Lisa on 6 Jan 2024
We are so glad you enjoyed your recent stay and hope to see you again!
It looks like you enjoyed your past stay with us and we want to thank you for taking the time to complete your review. We hope to see you again!
10/10 Excellent
Joseph
Travelled with family
27 Dec 2023
Joseph
Stayed 1 night in Dec 2023
Response from Lisa on 25 Jan 2024
We want to thank you for taking the time to complete your survey regarding your past stay with us. It looks like you had a good stay! We hope to see you again in the future!
The property was really clean and well taken care of. It exceeded our expectations. We would definitely recommend it and will definitely stay here again.
Jason
Stayed 4 nights in Dec 2023
Response from Lisa on 25 Jan 2024
We want to thank you for taking the time to let us know that you enjoyed your past stay with us and sure hope we see you again!
We want to thank you for taking the time to complete the survey you received and hope that next time you will be able to give us a 5 out of 5. My apologies that was not the case during your past stay.
8/10 Good
TONY
10 Dec 2023
TONY
Stayed 1 night in Dec 2023
Response from Lisa on 25 Jan 2024
We want to thank you for taking the time to share a review of your past stay with us and hope to see you again!
Front desk personnel have no idea as to courtesy, greeting someone, or conversation. The night woman was rude beyond belief, and didn’t utter two words. Felt like we were a nuisance to her.
Otherwise, nice hotel, clean, comfortable, average breakfast, good 24 hour tea/coffee service. Very nice ice water with lemon stand.
Mohammed
Stayed 2 nights in Dec 2023
Response from Lisa on 25 Jan 2024
I am so sorry your check in experience went the way it did. That type of treatment is definitely not up to our standards and I have investigated who checked you in and we will be sure to bring this to their attention. Otherwise it looks like you enjoyed your stay and we hope you will give us another chance.Thank you for taking the time to bring this to our attention.Have a wonderful day!
8/10 Good
Antonio
8 Dec 2023
Antonio
Stayed 1 night in Dec 2023
Response from Lisa on 25 Jan 2024
We want to thank you for taking the time to complete the survey you received after your past stay and hope next time you visit you will be able to give us a 5 out of 5. My apologies that this was not the case regarding your prior reservation and hope you'll give us another chance.
We are so happy to hear you had a great stay! We hope to see you again. Happy Holidays to you!!
6/10 Okay
abhijeet
24 Nov 2023
Liked: Cleanliness, amenities
abhijeet
Stayed 3 nights in Nov 2023
Response from Lisa on 25 Jan 2024
We want to thank you for taking the time to complete the review request you received. We hope to see you again in the future and hopefully get a 5 out of 5! We apologize that you did not have a perfect stay and hope you will give us another chance.
We are so glad you enjoyed your stay and hope to see you again!
4/10 Poor
Kuuleialoha
Business traveller
11 Nov 2023
Disliked: Cleanliness, staff & service
Kuuleialoha
Stayed 4 nights in Nov 2023
Response from Lisa on 22 Nov 2023
Looks like you weren't completely satisfied with your past stay. Please let us know of any problems you may have had, and we hope you will stay again with us in the future.
The people at check-in are friendly and welcoming. Housekeeping does a great job. The pool, laundry room and fitness are are kept clean. Would stay here again!
Steve
Stayed 7 nights in Oct 2023
Response from Lisa on 5 Nov 2023
Thank you so much for your kind words in describing your recent stay at our hotel. We look forward to seeing you again in the future.
So happy to see you enjoyed your past stay at our Hotel and hope to see you again!
6/10 Okay
Lorenz
Travelled with family, Travelled with group
7 Oct 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Good Value, Friendly Staff, Property Deteriorating
I found a long black hair in the bathtub, so got out and cleaned it before resuming my shower. Paint is peeling on the ceiling in the bedroom. The air conditioner in the living area would not stay in air conditioner mode for any longer than ten minutes before pumping out heat. Quite unbearable when outside temperatures were in the mid 80s. Staff was very pleasant though and the breakfast was quite satisfying. Room 139.
Lorenz
Stayed 5 nights in Sep 2023
Response from Lisa on 30 Oct 2023
We apologize for the issues you had during your past stay at our Hotel and hope you return at a later date and give us a second chance.
Have stayed here before, nice hotel, easy access to 355. The lounge never seems to open but has good breakfast
Peter
Stayed 4 nights in Sep 2023
Response from Lisa on 30 Oct 2023
Our lounge is no longer a lounge and will be transformed into a conference room when we renovate the hotel in the next few months, and are glad you enjoyed the breakfast offerings.
10/10 Excellent
Candice
27 Sept 2023
Candice
Stayed 3 nights in Sep 2023
Response from Lisa on 30 Oct 2023
So happy to see you enjoyed your recent stay at our Hotel and hope to see you again!
10/10 Excellent
Rashidbaig
25 Sept 2023
Ample of parking and close to freeways and shops
Rashidbaig
Stayed 3 nights in Sep 2023
Response from Lisa on 30 Oct 2023
We are happy to see you enjoyed your past stay at our Hotel and hope to see you again.