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Reviews of Embassy Suites by Hilton Chicago Schaumburg Woodfield

3.5 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 488 out of 1000 reviews" "
Rating 8 - Good. 282 out of 1000 reviews" "
Rating 6 - Okay. 104 out of 1000 reviews" "
Rating 4 - Poor. 80 out of 1000 reviews" "
Rating 2 - Terrible. 46 out of 1000 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Diana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the most accommodating hotel that I have ever been to! Continental breakfast, and two free drinks a night at happy hour is unheard of! All of the staff was incredibly friendly and helpful. The rooms are very well designed with a pull out couch in a separate room from the bed so that it feels almost like two rooms. In a time where I’m used to feeling ripped off after staying at a hotel, I left feeling very accommodated!
Stayed 4 nights in May 2024

10/10 Excellent

Jose

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and comfortable
Stayed 4 nights in May 2024

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying here. It is clean and comfortable. The breakfast is amazing. I will definitely return when I need a hotel in the Chicago area.
Stayed 2 nights in May 2024
Response from Israel Arteaga on 26 May 2024
Dear Shannon, Thank you for choosing to stay with us and for taking the time to share your recent stay experience. We're delighted to hear that you enjoyed your overall stay with us. We look forward to welcoming you back in the not too distant future.

2/10 Terrible

Yamini

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Israel Arteaga on 27 May 2024
Dear Yamini, Thank you for taking the time to share your recent stay experience. I apologize for falling short in providing an outstanding and memorable stay experience. We hope you will allow us the opportunity to better serve you in the future.

10/10 Excellent

Larry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, staff was very helpful, the breakfast and area was excellent, the evening gathering from 5:30 to 7 was nothing special, room was clean and furniture/bed was okay.
Stayed 2 nights in May 2024
Response from Israel Arteaga on 22 May 2024
Dear Larry, Thank you for taking a moment to share your recent stay with us. We're happy to hear that the room was clean and comfortable; and our team delivered friendly service. We look forward to welcoming you back in the not too distant future.

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Breakfast included with your stay! Along with a free drink at the bar! Awesome location! Rooms clean and definitely nice to have a bedroom and living room! Staff was great and so nice!
Stayed 2 nights in May 2024
Response from Israel Arteaga on 13 May 2024
Dear Catherine, Thank you for taking a moment to share your recent stay experience. I'm glad to hear that you not only found our rooms to be clean, and our team friendly, but you also enjoyed our other amenities like our evening reception and breakfast. We look forward to your next visit.

10/10 Excellent

brittany

Travelled with family
Liked: Cleanliness, staff & service, amenities
The vibe is earthy and relaxed.
Stayed 1 night in May 2024
Response from Israel Arteaga on 11 May 2024
Dear brittany, Thank you for taking the time to share your recent stay experience with us. We're happy to hear you enjoyed the vibes and found your stay relaxing. We look forward to welcoming you back in the near future.

10/10 Excellent

sara

Liked: Cleanliness, staff & service, property conditions & facilities
O didn't like that it was a little bit confusing to get there.
Stayed 3 nights in May 2024
Response from Israel Arteaga on 10 May 2024
Dear sara, Thank you for taking the time to share your recent stay experience. We're glad to see you had a great stay in spite of the difficulty reaching our location. We look forward to welcoming you back.

6/10 Okay

Ediberto

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
I had three rooms booked for the third through the 5th of May and were quite disgusting in some areas and overlooked by cleaning staff. Price was okay and service by the breakfast crew was wonderful.
Stayed 2 nights in May 2024
Response from Israel Arteaga on 9 May 2024
Dear Ediberto, Thank you for taking the time to share your recent stay experience. I'm sorry to hear about the cleanliness issue you experienced. We will be sure to take the necessary steps to ensure we improve in this area. We appreciate your feedback, and hope to better serve you in the future.

10/10 Excellent

SHERRI, WATERTOWN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older property but kept up well. The staff was all very nice and helpful. Enjoyed the breakfasts.
Stayed 3 nights in Apr 2024
Response from Israel Arteaga on 3 May 2024
Dear SHERRI, Thank you for taking the time to share your recent stay experience with us. We're delighted to see that you enjoyed your stay. We look forward to welcoming you back in the not-too-distant future.

10/10 Excellent

Jonna

Liked: Staff & service, amenities, property conditions & facilities
I definitely enjoyed my stay at Embassy. The staff were extremely nice and I loved my room. I will definitely be back.
Stayed 1 night in Apr 2024
Response from Israel Arteaga on 28 Apr 2024
Dear Jonna, Thank you for making the time to share your recent stay experience. I will definitely share your kind comments with our team. We look forward to your next visit.

4/10 Poor

Andy

Travelled with family, Business traveller
Liked: Staff & service
Hotel was very dated and we had no hot water for our showers either day.
Stayed 2 nights in Apr 2024
Response from Israel Arteaga on 28 Apr 2024
Dear Andy, Thank you for taking the time to share your recent stay experience with us. I'm sorry to hear about the hot water issue you experienced. I assure you this is not the typical experience. Thank you for making us aware of this issue so that we may address it and avoid other guests from having the same experience. We hope you will allow us the opportunity to better serve should your travels bring you back to the area.

10/10 Excellent

Christine

Travelled with partner, Travelled with group
Liked: Amenities, property conditions & facilities
Last day service
Stayed 3 nights in Apr 2024
Response from Israel Arteaga on 28 Apr 2024
Dear Christine, Thank you for making the time to share with us your recent stay experience. We're glad to see you had a great stay. We look forward to welcoming you back in the not too distant future.

2/10 Terrible

Ranjith

Liked: Property conditions & facilities
Disliked: Staff & service
Beautiful interior atrium and lay out of the place. However our experience with staff and service was terrible. Asked for drinking water- not available. Hot water not working in the bathroom during our stay. Asked for clean towels- were told the place ran out of towels. Wouldn't recommend this place.
Stayed 1 night in Apr 2024
Response from Israel Arteaga on 28 Apr 2024
Dear Ranjith, Thank you for taking the time to share your recent stay experience with us. I'm sorry to hear about the room condition and service issues you experienced. This is certainly not to our standard, and we'll use this as a learning opportunity. Thank you for providing us the opportunity to improve our guest experience. We hope you will allow us the opportunity to provide you with the stay experience I know our team and property can provide in the future.

10/10 Excellent

Lee Ellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful, helpful staff!
Stayed 1 night in Mar 2024
Response from Israel Arteaga on 28 Apr 2024
Dear Lee Ellen, Thank you for taking the time to let us know how your recent stay went. We're delighted to hear that you had a great stay experience and found our team to be helpful. I will certainly share you kind comments with our team. We look forward to welcoming you back in the very near future.

2/10 Terrible

Ibrahim

Business traveller
Liked: Cleanliness
Disliked: Staff & service
There was no hot water, I waited for 15 minutes and it was still ice cold water coming out of the shower. When I told the front desk about this he said it's a known issue and their mechanic has been working on it. That was even worse which mean they knew and didn't tell me when I was making my decision to stay, had I knew I could've canceled and stayed at a different place. There was no effort to compensate or make it right!
Stayed 1 night in Apr 2024
Response from Israel Arteaga on 28 Apr 2024
Dear Ibrahim, Thank you for taking the time to share your recent stay experience with us. I'm sorry to hear about the hot water issue you experienced and how it was handled. I assure you this is not the typical experience. Thank you for making us aware and for highlighting this improvement opportunity. We hope you will allow us the opportunity to provide you with the stay experience I know our team and property can provide in the future.

8/10 Good

Catina

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Israel Arteaga on 28 Apr 2024
Dear Catina, Thank you for taking a moment to rate your recent stay with us. We're glad to see you enjoyed your overall stay with us. We hope to welcome you back in the not too distant future.

8/10 Good

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Israel Arteaga on 28 Apr 2024
Dear Cathy, Thank you for taking the time to rate your recent stay with us. We're glad to see you enjoyed your overall stay. We look forward to your next visit.

10/10 Excellent

Kelly, racine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very beautiful.Breakfast made to order omletts excellent.Staff very nice and pleasant. Suites very spacious.Will definitely stay again when in area.
Stayed 2 nights in Mar 2024
Response from Israel Arteaga on 5 Apr 2024
Dear Kelly, thank you for taking the time to share your recent stay experience. We're happy to hear you had a great stay experience. We look forward to welcoming you back in the not too distant future.

10/10 Excellent

James

Stayed 2 nights in Mar 2024
Response from Israel Arteaga on 28 Apr 2024
Dear James, Thank you for taking the time to rate your recent stay experience with us. We're thrilled to see you had a great stay. We look forward to welcoming you back in the very near future.

10/10 Excellent

Kwaku

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Israel Arteaga on 3 Apr 2024
Dear Kwaku, We're happy to see that you had a great stay experience. We look forward to welcoming you back in the not too distant future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance from the convention center, solid hotel, would book again.
Stayed 5 nights in Mar 2024
Response from Israel Arteaga on 3 Apr 2024
Dear Michael, Thank you for taking the time to share your recent stay experience. We're happy to hear you found our location convenient and enjoyable. We look forward to your next visit.

10/10 Excellent

ZHENG LIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time to Chicago. This is one of the best places to stay. The staff and environment are fantastic! I will be back again next time. Highly recommended!
Stayed 6 nights in Mar 2024
Response from Israel Arteaga on 3 Apr 2024
Dear ZHENG LIN, Thank you so much for making us your hotel of choice. We're so happy to hear that you consistently enjoy your stay with us. We look forward to your next visit.

10/10 Excellent

Kathy

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Israel Arteaga on 20 Mar 2024
Dear Kathy, Thank you for sharing your recent stay experience with us. We're happy to see that your stay was a 5 out of 5. We hope to welcome you back in the near future.

8/10 Good

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Israel Arteaga on 14 Mar 2024
Dear Melinda, Thank you for taking the time to share your recent stay experience with us. We're glad to hear that you had an enjoyable stay experience. What could we have done to make it a 5 out of 5 experience?

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
It was okay
We are always staying in this hotel and it’s very neat and clean. The only problem is initially walking in the cleaning staff didn’t put the couch cushions back down and all the drawers in the room were open.
Stayed 1 night in Feb 2024
Response from Israel Arteaga on 1 Mar 2024
Dear guest, Thank you for taking the time to share your recent stay experience with us. We're glad to hear that you found your stay with us to be clean and comfortable in spite of the finding the room with drawers open and cushions not placed properly on the couch. I will be sure to address this with our housekeeping team, as this is part of our inspection process. We hope to welcome you back in the not too distant future.

2/10 Terrible

DENISE

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Restaurant is not open on Saturdays and the pool is extremely small.
Stayed 1 night in Feb 2024
Response from Israel Arteaga on 26 Feb 2024
Dear DENISE, Thank you for taking a moment to share your recent stay experience. We're sorry to hear that we fell short of our goal to provide our guest with an enjoyable and memorable stay experience. We are definitely working on ensuring that our kitchen is open everyday of the week. We appreciate your feedback as it will help us in our continuous efforts to improve our guest stay experience.

6/10 Okay

altynai

Travelled with family and small children, Business traveller
I love that the facility has a king size bed and a pull out couch. The wi-fi is however horrible at Embassy Suits.
Stayed 6 nights in Feb 2024
Response from Israel Arteaga on 26 Feb 2024
Dear altynai, Thank you for taking a moment to share your recent stay experience. I'm glad to hear you found the room comfortable. I'm sorry to hear that you experienced issues with our wi-fi. Was this an issue with connectivity or wi-fi speed? This may have been an isolated incident, as we have not had reports of any Wi-Fi issues. I certainly encourage you to let us know of any issues that may come up during your stay, so that we may provide a quick resolution. We hope you'll allow us the opportunity to better serve you in the future.

10/10 Excellent

Nannette

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 2 nights in Feb 2024
Response from Israel Arteaga on 26 Feb 2024
Dear Nannette, Thank you so much for choosing to stay with us during your recent visit to Schaumburg. We're happy to see you had a great stay experience. We look forward to welcoming you back on your next visit to the Schaumburg Woodfield area.

10/10 Excellent

Michael, Sun Prairie

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Israel Arteaga on 26 Feb 2024
Dear Michael, Thank you for taking the time to rate your recent stay experience with us. We're delighted to see we were able to deliver a "5" stay experience. We look forward to having you with us again in the near future.

10/10 Excellent

Brissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Israel Arteaga on 26 Feb 2024
Dear Brissa, Thank you for taking a moment to rate your recent stay with us. We're glad to see that you had a wonderful stay experience. We look forward to welcoming you back in the not too distant future.

10/10 Excellent

matt

Liked: Property conditions & facilities
Nice property
Stayed 3 nights in Feb 2024
Response from Israel Arteaga on 6 Feb 2024
Hi matt, Thank you for taking the time to share your recent stay experience with us. We're delighted to see you had a wonderful stay experience. We look forward to welcoming you back in the near future.

2/10 Terrible

Kaniqu

Travelled with family and small children, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
My room sheets nd pillows were filthy the bathroom sink nd shower had brown water coming out
Stayed 2 nights in Feb 2024
Response from Israel Arteaga on 5 Feb 2024
Dear Kaniqu, thank you for taking the time to share your recent stay experience with us. We strive to provide our guests with a warm, friendly welcome, and a clean, comfortable room. I'm sorry to hear that this was not your experience and for falling short of our goal. We hope you will allow us the opportunity to better serve you in the future.

10/10 Excellent

Brad

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean, 2 free drinks and great bfast.
Stayed 3 nights in Jan 2024
Response from Israel Arteaga on 5 Feb 2024
Dear Brad, thank you for choosing to stay with us. We're glad to see you had a great stay experience. We look forward to welcoming you back in the not too distant future.

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Israel Arteaga on 29 Jan 2024
Dear Philip, Thank you for taking the time to rate your recent stay with us. We're glad to see that had a great stay experience. We look forward to welcoming you back.

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel! We stayed for 3 nights. The staff was so welcoming. The room was clean and felt very homey. The bed was comfortable. The hotel hosted a welcome reception with two free drinks. They also served an amazing breakfast - above and beyond any other hotel we've stayed at, complete with a buffet and a make-to-order omlet station. Parking was convenient. There are a ton of restaurants and places to shop nearby. Just an fyi that the shower water takes a bit to warm up - but that was a minor issue. We would definitely stay here again.
Stayed 3 nights in Jan 2024
Response from Israel Arteaga on 16 Jan 2024
Dear Shannon, Thank you so much for making us your hotel of choice. We are delighted to hear that you had an outstanding stay experience. We look forward to welcoming you back in the not too distant future.

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very satisfied Embassy Suites guest
A very clean Embassy Suites hotel. Very convenient to Rosemont and Schaumburg. Breakfast was sensational, as always. This is a newer Embassy Suites and as such, it is a smaller Embassy Suites than some of the older hotels that we have stayed in. But, if you are looking for comfort, cleanliness, safety and the incredible made-to-order breakfasts, and have something going on in the Schaumburg or Rosemont areas, this would be a great choice.
Stayed 1 night in Jan 2024
Response from Israel Arteaga on 16 Jan 2024
Dear Lawrence, thank you for choosing to stay with us and for taking a moment of your time to share your stay experience. We're happy to hear that you had a wonderful stay experience. We look forward to welcoming you back in the very near future.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Israel Arteaga on 16 Jan 2024
Dear Thomas, thank you for taking a moment to rate your recent stay experience with us. We're glad to see you had an enjoyable stay experience. We look forward to your next visit.

10/10 Excellent

stephanie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Great
Stayed 1 night in Jan 2024
Response from Israel Arteaga on 12 Jan 2024
Dear stephanie, Thank you for taking the time to let us know about your recent stay with us. We're delighted to see that you had a great stay experience. We look forward to welcoming you back in very near future.

10/10 Excellent

Lyle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay
Enjoyed our stay. Staff is very friendly and helpful. Rooms are nice and roomy but are showing some signs of aging in the bathrooms. But still, a very good hotel for the price.
Stayed 4 nights in Jan 2024
Response from Israel Arteaga on 12 Jan 2024
Dear Lyle, thank you for choosing to stay with us and for taking a moment to share your recent stay with us. We thank you for your kind comments, we will be sure to share them with our team. We will be more attentive to the bathroom condition and take the necessary action to improve it. We look forward to welcoming you back in the not too distant future.

4/10 Poor

Verified traveller

Liked: Staff & service, property conditions & facilities
We had multiple problems from the toilet backing up, to the thermostat not working and no hot water at a certain time. It was a major inconvenience especially with a kid
Stayed 3 nights in Jan 2024
Response from Israel Arteaga on 10 Jan 2024
Dear Anonymous, thank you for taking a moment to share your recent stay experience with us. I'm sorry to hear about the issues you experienced during your stay with us. I understand how frustrating this can be. Here at Embassy we are committed to make things right when unforeseen issues arise. I'm confident that we offered a resolution and compensation for the inconvenience you experienced. We understand we can't change what's happened, but we always make the effort to ensure we improve our guest experience.

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You don’t have a hot tub anymore
Stayed 1 night in Dec 2023
Response from Israel Arteaga on 10 Jan 2024
Dear Peter, thank you for choosing to stay with us. We're glad to see that you had an enjoyable stay experience in spite of us no longer having our hot tub amenity. We look forward to welcoming you back in the not too distant future.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Israel Arteaga on 10 Jan 2024
Dear Julie, thank you for choosing to stay with us and for taking a moment to rate your recent stay with us. We're happy to see that you had a 5 out of 5 stay experience. We look forward to your next visit.

10/10 Excellent

SAMEET

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had excellent experience staying at this property. Very professional staff. Highly recommended.
Stayed 3 nights in Dec 2023
Response from Israel Arteaga on 10 Jan 2024
Dear SAMEET, thank you for taking the time to share your recent stay experience. We're glad to hear that you had an excellent stay experience. We look forward to welcoming you back in the not too distant future.

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Israel Arteaga on 31 Dec 2023
Dear Jeremy,thank you for choosing to stay with us and for taking a moment to rate your recent stay experience. We're glad to see you had a great stay experience. We look forward to welcoming you back in the not too distant future.

8/10 Good

Elliott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Israel Arteaga on 29 Dec 2023
Dear Elliott, Thank you for taking the time to rate your recent stay with us. We're glad to see you had an enjoyable stay experience. We look forward to welcoming you back in the not too distant future.

10/10 Excellent

Linda

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast
Stayed 3 nights in Oct 2023
Response from Israel Arteaga on 20 Dec 2023
Dear Linda, thank you for making us your hotel of choice while visiting the Schaumburg area. We're glad to see you had a wonderful stay experience, and enjoyed our complimentary breakfast. We look forward to welcoming you back in the not too distant future.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Oct 2023
Response from Israel Arteaga on 15 Dec 2023
Thank you for taking the time to rate your recent stay with us. We're glad to see you had an enjoyable stay experience. What could we have done to make your stay with us a 10?

10/10 Excellent

mina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
?every thing good
Stayed 1 night in Dec 2023
Response from Israel Arteaga on 15 Dec 2023
Dear mina, thank you for taking the time to share your recent stay experience with us. We're so happy to hear that we were able to deliver a great stay experience. We look forward to welcoming you back in the not too distant future.

10/10 Excellent

Marcellina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy drive from the airport & easy to access a large shopping mall. Ample free parking nearby. Very comfortable, clean rooms.
Stayed 3 nights in Nov 2023
Response from Israel Arteaga on 15 Dec 2023
Dear Marcellina, thank you for choosing to stay with us and making the time to share your recent stay experience. I'm glad to hear that we were not only a convenient location, but we were able to deliver a clean and comfortable stay experience. We look forward to welcoming you back in the not too distant future.