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Reviews of Crowne Plaza Chicago SW - Burr Ridge, an IHG Hotel

3.5 out of 5
Crowne Plaza Chicago SW - Burr Ridge, an IHG Hotel
300 S Frontage Road, Burr Ridge, IL

Reviews

8.6

Excellent

Rating 10 - Excellent. 418 out of 779 reviews" "
Rating 8 - Good. 210 out of 779 reviews" "
Rating 6 - Okay. 75 out of 779 reviews" "
Rating 4 - Poor. 42 out of 779 reviews" "
Rating 2 - Terrible. 34 out of 779 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Ellen Sue

Travelled with family, Travelled with partner, Travelled with group
Disliked: Staff & service
House keeping woke us up at 815 to cl a room on a holiday morning-we were only there one night! Very loud guests as well…disappointing
Stayed 1 night in May 2024

10/10 Excellent

Samuel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay here again.
Stayed 2 nights in May 2024

8/10 Good

Nitin Devisingh, Milton

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Minor issue with drainage of water in the bath tub. Got fixed quickly but It will be a good idea to check this basic thing before allotting the room.
Stayed 2 nights in May 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 1 night in May 2024

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Staff was accommodating and the rooms were clean, modern and comfortable
Stayed 2 nights in May 2024

6/10 Okay

Thomas

Travelled with partner
Liked: Cleanliness, staff & service
coffee pot did not work, the A/C unit, the fan was too load. the shower glass encloser leak water all over the floor, I cleaned it up. room 133. I reported this to the clerk at the desk and they ask me for a $50 dollar room deposit in case of damage done to the room when I checked in. I sure that is credited back to me. I will think twice before I book again at a Crown Plaza Hotel. We were not happy.
Stayed 1 night in May 2024

10/10 Excellent

Hristijan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in May 2024

8/10 Good

Suhair

Stayed 2 nights in Apr 2024

8/10 Good

Jill

Stayed 2 nights in Apr 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Lax Mendoza - Front Office Manager on 1 May 2024
Dear Guest,Thank you for staying with us. Best Regards,Lax MendozaFront Desk Manager

6/10 Okay

Mark, Horton

Our room had a leaking air conditioner. The carpet was wet and the room was musty. Staff said there was nothing they could do.
Stayed 1 night in Apr 2024
Response from Lax Mendoza - Front Office Manager on 28 Apr 2024
Dear Mr. Mark,Thank you for your response. Please accept our sincerest apologies for the inconvenience it has caused you during your stay. It was all about the occupancy situation that hampered us to offer you a room move. We hope we can make it up to you on your next visit in the future.

10/10 Excellent

Suhair

Staff very helpful and supportive. Good stay
Stayed 6 nights in Apr 2024

4/10 Poor

Konstantinas

Stayed 2 nights in Apr 2024

2/10 Terrible

Zaid

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room smelled moldy and very suffocating. The bathroom fan wasn’t working it was stinking and the engineer came and said it’s gonna take some time. They then moved us to another room and we did, same Issues. The front desk lady was very nice, understanding and helpful. Which made this experience a less painful. And Expedia helped get a full refund since we didn’t spend any time there.
Stayed 4 nights in Apr 2024
Response from Lax Mendoza - Front Desk Manager on 19 Apr 2024
Dear Mr. Haha,Thank you for your recent visit to the Crowne Paza Hotel Burr Ridge. We sincerely apologize for the experience you had with us. I just want to clarify that it was the Hotel's Approval, as consideration and understanding, to give you the full refund and expedia is just depending on our discretion. Thank you and we still look forward to welcome you back in the future.

10/10 Excellent

Khalid W

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Lax Mendoza - Front Office Manager on 14 Apr 2024
Dear Guest,Thank you for your recent stay at the Crowne Plaza in Burr Ridge. We are delighted to know that you have enjoyed your stay with us. We made sure that your thoughts are well shared with the team. We look forward to welcome you back to the hotel again.Best Regards,Lax MendozaFront Desk Manager

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this hotel after a Bulls game. The location is great, just of I-55, and the drive AFTER the game is just 25 minutes. The room was clean, quiet, and the pool was nice. Would stay there again.
Stayed 1 night in Mar 2024
Response from Ke on 1 Apr 2024
Thank you so much for the perfect 5. We will share your review with the rest of our team- Please be sure to keep us in mind for your next trip to see the Bulls play!

2/10 Terrible

Cliff

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Lax Mendoza - Front Office Manager on 25 Mar 2024
Dear Mr. Sullivan,Thank you for staying with us and again our apologies for the inconvenience you have had during your stay. Kindly have my business card handy and I will assist you with your next stay with us. Please allow us to make it up to you. Thank you and looking forward to welcome you back again.

10/10 Excellent

Tyshawon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Lax Mendoza - Front Office Manager on 22 Mar 2024
Dear Guest,Thank you for your recent stay at the Crowne Plaza in Burr Ridge. We are delighted to know that you have enjoyed your stay with us. We look forward to see you again in the future.Best Regards,

10/10 Excellent

samer

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 4 nights in Feb 2024
Response from Lax Mendoza - Front Office Manager on 22 Mar 2024
Dear Guest,Thank you for your recent stay at the Crowne Plaza in Burr Ridge. We are delighted to know that you have enjoyed your stay with us. We look forward to see you again in the future.Best Regards,

10/10 Excellent

JILL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Lax Mendoza - Front Office Manager on 22 Mar 2024
Dear Guest,Thank you for your recent stay at the Crowne Plaza in Burr Ridge. We are delighted to know that you have enjoyed your stay with us. We look forward to see you again in the future.Best Regards,

10/10 Excellent

Abdul

Travelled with partner
Liked: Cleanliness, staff & service
The staff at the property were very friendly, professional. Room was very clean. Carpets could use freshening! Disappointed that there is no safe in the room. Breakfast was definitely not worth the price of $16.95/guest. Coffee was great!
Stayed 3 nights in Feb 2024
Response from Lax Mendoza - Front Office Manager on 26 Feb 2024
Thank you for your recent stay at the Crowne Plaza Burr Ridge. We are glad you have enjoyed your stay with us. Rest assured that your comments are well taken and considered. We look forward to welcome you back again.

2/10 Terrible

Celeste

Stayed 1 night in Feb 2024

10/10 Excellent

Nathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed here before, we'll be back.
Stayed 1 night in Feb 2024
Response from Lax Mendoza - Front Office Manager on 26 Feb 2024
Thank you for your recent stay at the Crowne Plaza Burr Ridge. We are glad you have enjoyed your stay with us. We look forward to welcome you back again.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Suite life!
We stayed in the jetted tub - King size bed - suite. Everything was great, from Jaime at the front desk to the employees that we encountered throughout the hotel. Everyone was friendly, the suite was ready on time and it was clean, comfortable and updated. We would definitely come back. Thank you!
Stayed 1 night in Feb 2024
Response from Lax Mendoza - Front Office Manager on 26 Feb 2024
Thank you for your recent stay at the Crowne Plaza Burr Ridge. We are glad you have enjoyed your stay with us. We look forward to welcome you back again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ke = GREAT SERVICE!
The service for my stay at Crowne Plaza was exceptional. Ke was a great help to me and actually qualified me for the IHG Program. Very comforting & made me feel like I was at home!
Stayed 1 night in Feb 2024
Response from Lax Mendoza - Front Office Manager on 16 Feb 2024
Thank you for staying at the Crowne Plaza Burr Ridge. We are delighted to know that you have enjoyed your stay. We are looking forward to welcome you back again in the future.

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Lax Mendoza - Front Office Manager on 13 Feb 2024
Thank you for staying at Crowne Plaza Burr Ridge. We are delighted to know that you have enjoyed your stay with us. We are looking forward to welcome you back to the hotel soon.

8/10 Good

Rola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very good choice. Clean and cozy.
Stayed 4 nights in Jan 2024
Response from Lax Mendoza - Front Office Manager on 31 Jan 2024
Thank you for your recent stay at the Crowne Plaza Burr Ridge, We are delighted to know that you have enjoyed your stay with us. We look forward to have you back to the hotel again in the future.

6/10 Okay

rafel, bay village

The room has loud noise being on a busy highway with poor window insulation .
Stayed 1 night in Jan 2024
Response from Lax Mendoza - Front Office Manager on 29 Jan 2024
Thank you for your stay a the Crowne Plaza Burr Ridge. We sincerely apologize for the inconvenience. We are trying our utmost best to provide a quieter room subject to availability of the hotel. Kindly contact us in the future so we can address this preference. We are looking forward to welcome you back soon!

10/10 Excellent

Marco

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Lax Mendoza - Front Office Manager on 24 Jan 2024
Dear Mr. Marco,Thank you for your recent stay with us and we are delighted to know that you have enjoyed your stay,. We look forward on your next stay.

6/10 Okay

riccardo

Stayed 12 nights in Jan 2024
Response from Lax Mendoza - Front Office Manager on 21 Jan 2024
Dear Mr Riccardo,Thank you for staying with us. We are looking forward to your next stay. Best Regards,

8/10 Good

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Already commented. Shower didn't properly drain.
Stayed 2 nights in Jan 2024
Response from Lax Mendoza - Front Office Manager on 9 Jan 2024
Dear Ronald,Thank you for your recent stay at Crowne Plaza in Burr Ridge. We are delighted to know that you have enjoyed your stay with us. Please accept our apologies with the concern you have mentioned and rest assured it has been dealt with accordingly by the concerned department. We look forward in welcoming you back to the hotel again in the future!

10/10 Excellent

Rupinder

Stayed 1 night in Jan 2024
Response from Lax Mendoza - Front Office Manager on 29 Jan 2024
Thank you for your stay a the Crowne Plaza Burr Ridge. We are delighted to know that you have enjoyed with us, We are looking forward to welcome you back soon!

10/10 Excellent

ANTHONY

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lax Mendoza - Front Office Manager on 25 Dec 2023
Thank you for your stay at the Crowne Plaza Burr Ridge. We are delighted to know that you have enjoyed your stay. We look forward to welcome you back to the hotel again in the future!

8/10 Good

John

Travelled with partner
Liked: Staff & service
Shower was not clean and in disrepair also on the website it lists that they have room service, which they don’t have very deceiving
Stayed 1 night in Dec 2023
Response from Lax Mendoza - Front Office Manager on 10 Dec 2023
Dear Guest,Thank you for your recent stay at the Crowne Plaza Burr Ridge. We are delighted to know that you have enjoyed your stay with us. Kindly accept our sincerest apologies for the inconvenience and rest assured that this has been discussed with the concerned department. We are looking forward to welcome you back to the hotel in the future.Best Regards,

10/10 Excellent

Teri

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Lax Mendoza - Front Office Manager on 10 Dec 2023
Dear Guest,Thank you for your recent stay at the Crowne Plaza Burr Ridge. We are delighted to know that you have enjoyed your stay with us. We are looking forward to welcome you back to the hotel in the future.Best Regards,

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Lax Mendoza - Front Office Manager on 13 Feb 2024
Thank you for staying at Crowne Plaza Burr Ridge. We are delighted to know that you have enjoyed your stay with us. We are looking forward to welcome you back to the hotel soon.

10/10 Excellent

Ginnene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Lax Mendoza - Front Office Manager on 9 Dec 2023
Dear Guest,Thank you for your recent stay at the Crowne Plaza in Burr Ridge. We are delighted to know that you have enjoyed your stay with us. Rest assured this has been shared to the team. We are looking forward to welcome you back to the hotel in the near future.

8/10 Good

Bogdan

Stayed 1 night in Dec 2023
Response from Lax Mendoza - Front Office Manager on 25 Dec 2023
Thank you for your stay at the Crowne Plaza Burr Ridge. We are delighted to know that you have enjoyed your stay. We look forward to welcome you back to the hotel again in the future!

2/10 Terrible

Nevein

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The doors don’t close right, the WiFi is horrible and tv kept going in and out on no signal. I will never will be checking in here again
Stayed 2 nights in Dec 2023
Response from Lax Mendoza - Front Office Manager on 6 Dec 2023
Thank you for your recent stay with us. We regret to know that you were unhappy during this stay. Allow us to make it up to you next time. Rest assured the comments are discussed with the concerned departments. We sincerely apologized for the inconvenience.

10/10 Excellent

Tyler

Stayed 1 night in Dec 2023
Response from Lax Mendoza - Front Office Manager on 6 Dec 2023
Thank you for your recent stay with us. We are delighted to know that you have enjoyed your stay with us. We are looking forward to welcome you back soon.

2/10 Terrible

Jovana

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms dirty,long time for hot water to come
Stayed 1 night in Nov 2023
Response from Lax Mendoza - Front Office Manager on 3 Dec 2023
Thank you for your recent stay with us. We regret about your experience your with us. Rest assured that this has been discussed further with the concerned department. We look forward to welcome you back to the hotel again soon.

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Lax Mendoza - Front Office Manager on 3 Dec 2023
Thank you for your recent stay with us. We are delighted to know that you have enjoyed your stay with us. Rest assured that this has been shared with the team. We look forward to welcome you back to the hotel again soon.

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Lax Mendoza - Front Office Manager on 3 Dec 2023
Thank you for your recent stay with us. We are delighted to know that you have enjoyed your stay with us. Rest assured that this has been shared with the team. We look forward to welcome you back to the hotel again soon.

2/10 Terrible

Jeanene

Stayed 3 nights in Nov 2023
Response from Lax Mendoza - Front Office Manager on 20 Nov 2023
Dear Miss Jeanene,Thank you for your recent stay at the Crowne Plaza in Burr Ridge, We sincerely apologize for any inconvenience you have experienced during your stay. Rest assured that we value your feed back so we can improve ourselves better. We would appreciate if you are able to give us another chance to make it up to you. On your next visit, please do not hesitate to contact me directly at lmendoza@cpchicagosw.com so I can personally look after your stay. Thank you very much!

4/10 Poor

Lisa

Travelled with group
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Not recommend more like a red roof inn
No hot water. Very loud with expressway. No fireproof or soundproof doors. Loud heating system. Very courteous staff though.
Stayed 1 night in Nov 2023
Response from Lax Mendoza - Front Office Manager on 6 Dec 2023
Thank you for your recent stay with us. We regret to know that you were unhappy during this stay. Allow us to make it up to you next time. Rest assured the comments are discussed with the concerned departments. We sincerely apologized for the inconvenience.

10/10 Excellent

Nikia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Lax Mendoza - Front Office Manager on 30 Oct 2023
Thank you for your recent stay with us. We are delighted to know that you have enjoyed your stay. We look forward to welcome you back to the hotel again soon.

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the beautiful rooms & setup
Stayed 2 nights in Oct 2023
Response from Lax on 14 Oct 2023
Dear MIss Goodwin,Greetings! Thank you for your recent stay at the Crowne Plaza in Burr Ridge. We are delighted to know that you have enjoyed your stay with us. We look forward to welcome you back to the hotel the soonest!Warmest Regards,

4/10 Poor

RICHARD

Disappointed
Inconvenient location Noisy Not enough towels
Stayed 1 night in Oct 2023
Response from Lax on 12 Oct 2023
Dear Mr. Smith,Thank you for your recent stay at the Crowne Plaza Burr Ridge. We appreciate your response on the survey and we sincerely apologize for the inconvenience caused during your visit. Rest assured that this has been discussed with the involved department to avoid recurrence in the future. We look forward to welcome you back to the hotel in the not-so-distant future so we can make it up and ensure that you will have a better stay.Warmest Regards,

8/10 Good

Joanna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel. Great location. Big bottles of shampoo, conditioner, body wash, and lotion in the bathroom was very convenient. LAX at the front desk was very friendly, and extremely helpful at the check in. He didn't stop there. He recognize me by my name through out our stay.  I will certainly stay here again! 
Stayed 4 nights in Oct 2023
Response from Lax on 12 Oct 2023
Dear Joanna,Greetings! Thank you for your recent stay at Crowne Plaza Burr Ridge. We are delighted to know that your have enjoyed your stay with and that we able to exceed your expectations during your stay. We are looking forward to your next in the not-so-distant future.Warmest Regards,

6/10 Okay

Rahaf

Stayed 4 nights in Oct 2023
Response from Lax on 12 Oct 2023
Dear Guest,Thank you for your recent stay with Crowne Plaza Burr Ridge. We sincerely apologize for any incovenience it may have caused you during your stay. Rest assured that we are trying out utmost best to ensure a great experience with all our guests. We are looking forward to welcome you back to the hotel someday so we may be able to make up it up. Warmest Regards,