Exterior

Reviews of Chicago Marriott Midway

3.5 out of 5
Chicago Marriott Midway
6520 South Cicero Avenue, Chicago, IL

Reviews

8.4

Very good

Rating 10 - Excellent. 364 out of 703 reviews" "
Rating 8 - Good. 190 out of 703 reviews" "
Rating 6 - Okay. 64 out of 703 reviews" "
Rating 4 - Poor. 42 out of 703 reviews" "
Rating 2 - Terrible. 43 out of 703 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Zachary

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Seemed like a rougher part of town with panhandling on the corners and people just hanging at the corners all around the hotels.Also, noticed broken car window when coming out in the morning.. luckily not our rental car. Definitely felt like an unsafe area and would've cancelled, but was told too late for a refund. Wouldn't recommend and would never stay again.
Stayed 1 night in May 2024
Response from Customer Service on 20 May 2024
Zachary, thank you for sharing your experience. Ensuring the safety and comfort of all guests is a top priority. The observations about the local area you brought up will be reviewed. It's unfortunate that your visit did not meet expectations. Your perspective is valuable to us, and we will strive to enhance the experience for future guests.

4/10 Poor

Marleny

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very outdated and dirty
Stayed 1 night in May 2024
Response from Customer Service on 15 May 2024
Marleny, thank you for sharing your feedback. The team at the hotel is committed to maintaining a clean and modern environment, and your comments will certainly be considered for improvement. Your observations are valuable to us, and we hope you might consider giving us another opportunity in the future.

2/10 Terrible

Robert Hernandez

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Had a terrible time checking in and a lot of extra hidden fees. Bed had a broken box spring. Tv was from the early 2000s terrible picture. The manager had a bad attitude.
Stayed 1 night in May 2024
Response from Customer Service on 13 May 2024
Robert, we truly apologize for your experience. We are looking into this matter and will definitely address your concerns to upper management. Thank you so much for your loyalty.

10/10 Excellent

James, Decatur

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property close to Midway Airport; large hotel complex with multiple properties; restaurants near hotel.
Stayed 1 night in May 2024

10/10 Excellent

Carrie

Stayed 1 night in May 2024
Response from Customer Service on 26 May 2024
Thanks for the fantastic rating, Carrie!It's outstanding we could exceed your expectations during your stay at Chicago Marriott Midway. We're all looking forward to your next stay with us.

8/10 Good

james

Stayed 1 night in Apr 2024
Response from Customer Service on 10 May 2024
We appreciate your lovely rating, James!The satisfaction of our guests is important to us so we can't wait to see you back again at Chicago Marriott Midway soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property
Stayed 1 night in Apr 2024
Response from Customer Service on 15 Apr 2024
Benjamin, thank you for your great feedback. We're happy to hear you appreciated Chicago Marriott Midway. It was a pleasure having you as our guest and we look forward to your next visit.

10/10 Excellent

scotty

Liked: Amenities, property conditions & facilities
Hwy
Stayed 2 nights in Apr 2024
Response from Customer Service on 8 Apr 2024
Scotty, we appreciate your 5-star rating for the Chicago Marriott Midway and hope you enjoyed every aspect of your stay. We look forward to serving you again during your next visit.

6/10 Okay

Demetris

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 31 Mar 2024
Thank you for sharing your feedback, Demetris!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.

10/10 Excellent

Diveris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, clean, and convenient. Very close to the airport.
Stayed 1 night in Mar 2024
Response from Customer Service on 27 Mar 2024
Diveris, thank you for sharing your experience at the Chicago Marriott Midway. We're pleased to hear you found our facilities comfortable and pristine, and the location fitting to your needs. We hope to have the pleasure of welcoming you again in the future.

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was good, convenient and surrounded by other good buildings. The interior was clean and inside the room felt relaxing and I was able to fall asleep with ease and I love the bathroom also.
Stayed 1 night in Mar 2024
Response from Customer Service on 24 Mar 2024
James, thank you for sharing your experience at the Chicago Marriott Midway. It's great to hear that our strategic location was beneficial to you and that our clean interiors provided relaxation. We're thrilled our bathroom amenities also added to your satisfaction. We hope to see you again on your next visit to Chicago.

10/10 Excellent

Kortney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice staff
Stayed 1 night in Mar 2024
Response from Customer Service on 18 Mar 2024
Kortney, thanks for your feedback. We're thrilled to hear you found the Chicago Marriott Midway team members to be exceptionally pleasant. Looking forward to welcoming you again in the future.

2/10 Terrible

Kealiela

Stayed 1 night in Feb 2024
Response from Customer Service on 27 Feb 2024
We appreciate the feedback, Kealiela.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

6/10 Okay

Ford

Travelled with partner
Disliked: Amenities
Noisy room, TV was not connected and maintenance was unable to fix. Food options were non-existent. This was just a bed and shower near the airport.
Stayed 1 night in Feb 2024
Response from Customer Service on 25 Feb 2024
Ford, it appears there were a few areas we did not meet your expectations. We take note of your experiences with your room facilities and our dining options, and appreciate your sharing them. Although we aim to provide all essentials for a comfortable stay, it seems we missed the mark, and for this we extend our apologies. We trust the proximity to the airport still provided some convenience during your stay. Your feedback helps us improve.

10/10 Excellent

larry, SANDWICH

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and modern.
Stayed 1 night in Feb 2024
Response from Customer Service on 11 Feb 2024
Thanks for the perfect rating, Larry!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Chicago Marriott Midway.Have a wonderful day!

10/10 Excellent

Chris, South Bend

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful.
Stayed 1 night in Jan 2024
Response from Customer Service on 1 Feb 2024
Chris, it's rewarding to hear about your positive experience at the Chicago Marriott Midway. It's heartening to know that our team members were friendly and supportive during your stay. We look forward to welcoming you for another pleasant visit in the future.

10/10 Excellent

Francisco

Stayed 1 night in Jan 2024
Response from Customer Service on 31 Jan 2024
Francisco, we're thrilled you enjoyed your stay at the Chicago Marriott Midway. Thank you for the stellar rating! Our team members are looking forward to having you with us again in the near future. Safe travels until then!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Customer Service on 26 Jan 2024
David, thank you for your superb rating of the Chicago Marriott Midway. We're pleased to know you enjoyed your stay and appreciate your feedback. We look forward to having you back soon.

6/10 Okay

Omar

Liked: Cleanliness, amenities, property conditions & facilities
The front desk lady with name of Margaret, or Margarita was rude, attitude and tone of voice was not welcoming the kind you expect in the Hospitality industry. Did not make me feel welcome. On the checkout did not thank me for staying at the hotel or told me to have a nice day. She seemed aggravated the whole time I would walk by or ask for something.
Stayed 7 nights in Jan 2024
Response from Customer Service on 25 Jan 2024
Omar, we regret any unpleasant interactions with our team members during your stay. The experience you describe does not reflect the high standards we aim for. We will ensure your feedback is addressed appropriately to avoid similar scenarios. We would be delighted to host you again under better circumstances, where you can experience our usually warm and friendly service.

10/10 Excellent

steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Customer Service on 20 Jan 2024
Steve, it's wonderful to see that your stay at Chicago Marriott Midway was a pleasant experience. We appreciate your fantastic rating and hope to host you again in the near future!

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
Thanks for the perfect rating, Laura!We're pleased to hear that you have fully enjoyed your stay at Chicago Marriott Midway, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

10/10 Excellent

Annie

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property with nicely appointed room and common space.
Stayed 1 night in Dec 2023
Response from Customer Service on 13 Jan 2024
Annie, it's wonderful to hear you enjoyed your time at the Chicago Marriott Midway. We're thrilled to know you appreciated both your room and our shared areas. We look forward to the possibility of hosting you again in the future.

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, clean room, great location, very well kept facility
Stayed 1 night in Dec 2023
Response from Customer Service on 31 Dec 2023
Joseph, your positive feedback about the Chicago Marriott Midway brings us immense joy! Keeping our rooms spotless and the facilities well-maintained are key aspects of our commitment to excellence. We are thrilled you appreciated our team members and convenient location. We anticipate your next stay with us, so we can continue to provide these inviting experiences. Thank you for choosing us.

8/10 Good

amninder

Stayed 1 night in Dec 2023
Response from Customer Service on 13 Jan 2024
Thank you for this lovely rating, Amninder!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at Chicago Marriott Midway. We'd like to share an even better experience with you soon.

8/10 Good

Nitin

Stayed 1 night in Dec 2023
Response from Customer Service on 27 Dec 2023
Nitin, it's wonderful to know that your stay at the Chicago Marriott Midway met your expectations. Your valuable rating motivates our team members to continue providing top-quality service. Thank you for choosing us, and we hope to have the pleasure of serving you again in the future.

10/10 Excellent

DARYL

Stayed 1 night in Dec 2023
Response from Customer Service on 14 Dec 2023
Daryl, it's wonderful to see your top rating for the Chicago Marriott Midway. We're thrilled to have exceeded your expectations and hope to welcome you back in the future. Thank you!

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Customer Service on 7 Feb 2024
Thanks for the 4/5 rating, Thomas!We're thrilled you enjoyed your time at Chicago Marriott Midway so much! We look forward to sharing an even better experience with you soon.

2/10 Terrible

Julio

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible experience the pool was occupied by a swimming school the restaurant forgot to give me my food and end up closing the restaurant the sheets were dirty just a horrible experience
Stayed 2 nights in Dec 2023
Response from Customer Service on 5 Dec 2023
Julio, it's disappointing to hear that your stay did not meet expectations. It's noteworthy that our pool was occupied, and your restaurant experience presented unexpected issues. Further, it saddens us to learn about your dissatisfaction with the room cleanliness. We always aim to provide a superior experience for our guests. Your feedback is a stepping stone towards improvements and is greatly appreciated. Rest assured, we will address these concerns directly with our team members.

10/10 Excellent

MICHAEL

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A restaurant that opens a little earlier so you can grab breakfast or lunch
Stayed 1 night in Dec 2023
Response from Customer Service on 5 Dec 2023
Michael, it's delightful to read that your stay at Chicago Marriott Midway was enjoyable. Your suggestion about the timings of the restaurant for breakfast and lunch will be wholeheartedly taken into consideration. We appreciate your thoughts as they assist us in refining our guest experience. We're keen to welcome you back soon.

6/10 Okay

Blaise

Stayed 1 night in Nov 2023
Response from Customer Service on 1 Feb 2024
Blaise, thank you for taking the time to share your rating. Your feedback is important to us and we hope to offer you a better experience on your next visit.

10/10 Excellent

Yurger

Stayed 4 nights in Nov 2023
Response from Customer Service on 10 Dec 2023
Yurger, thank you for your kind rating! It's thrilling to know that your experience at Chicago Marriott Midway was exceptional. Your continued loyalty is much appreciated and we're looking forward to welcoming you back for another excellent stay.

10/10 Excellent

Amber

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Friendly. Let us have our dog. Lots of dining around the area. Close to airport.
Stayed 1 night in Nov 2023
Response from Customer Service on 12 Nov 2023
Amber, it's exciting to hear about your wonderful stay at the Chicago Marriott Midway. Our team is pleased that our on-site pet policy and the close proximity to the airport and nearby dining enhanced your experience. We can't wait to host you and your furry friend again in the future.

10/10 Excellent

adis

Stayed 2 nights in Nov 2023
Response from Customer Service on 8 Nov 2023
Thanks for the perfect rating, Adis! We can't wait to see you again soon for another amazing experience at Chicago Marriott Midway.

10/10 Excellent

MADHUSUDHAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Customer Service on 1 Nov 2023
Madhusudhan, it's wonderful to hear that your stay at the Chicago Marriott Midway met your expectations. We appreciate your positive review and hope to see you again soon!

10/10 Excellent

Ken

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, little dated. Close to the airport.
Stayed 1 night in Oct 2023
Response from Customer Service on 27 Oct 2023
Ken, we're thrilled to hear you appreciated the convenient location of Chicago Marriott Midway. We hope our hotel's distinctive character added to your overall experience. Looking forward to welcoming you back for another enjoyable stay in the future.

10/10 Excellent

keith

Stayed 1 night in Oct 2023
Response from Customer Service on 22 Oct 2023
Keith, thank you for choosing Chicago Marriott Midway. We're thrilled that you had an enjoyable stay! We look forward to serving you again in the future.

10/10 Excellent

Belen

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice and clean
Stayed 2 nights in Oct 2023
Response from Customer Service on 17 Oct 2023
Belen, we're delighted to hear that you enjoyed your stay at Chicago Marriott Midway. Your compliments about our well-tidied atmosphere are appreciated. We look forward to serving you again on your next visit.

10/10 Excellent

Heberto, Flower Mound

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked all.
Stayed 4 nights in Oct 2023
Response from Customer Service on 15 Oct 2023
Heberto, it's wonderful to hear you enjoyed everything about your stay at Chicago Marriott Midway. We eagerly look forward to your return visit. Safe travels!

10/10 Excellent

Jennifer

Liked: Cleanliness, property conditions & facilities, room comfort
Rude staff
I was unable to check in when I arrived early - which I totally understand. I know how hotels work. Of the two people working at the front desk, one was very nice and helpful, the other was very abrupt and rude. They stored my luggage so I could go adventuring. When I returned, the new front desk attendant checked me in, gave me my key, and sent me on my way. When I reached the room, I searched and was unable to find any general hotel information. I went back down to the front desk and asked the employee if there was a place I could get information. "What do you need to know?" he asked, annoyed. I asked him about a map of the property - no - about the pool and work-out facility hours, if there was a water bottle refill, if there was breakfast, etc. He seemed very annoyed that I had questions, even though he had given me zero information when I checked in. Not the friendliest staff.
Stayed 1 night in Oct 2023
Response from Customer Service on 14 Oct 2023
Jennifer, thank you for sharing your recent experience at Chicago Marriott Midway. We appreciate your understanding about the challenges that can be encountered when trying to check in early. However, we regret that some interactions with our front desk team were less than satisfying, and assure you that addressing this is of high importance. We are also sorry you found it difficult to obtain information about our facilities and amenities. We are committed to providing a superior stay experience, and your concerns will be relayed to our team members. Nonetheless, we hope your adventure around Chicago was delightful, despite any initial confusions and we hope you give us another chance to exceed your expectations in the future.

4/10 Poor

Karen

Liked: Cleanliness, room comfort
Disliked: Staff & service
TV didn’t always work. Had to keep unplugging it to have it reset Toilet kept running every 15 minutes-loudly
Stayed 1 night in Oct 2023
Response from Customer Service on 9 Oct 2023
Karen, it's concerning to hear about the hiccups you faced with the television and the bathroom in your room. We always want to provide our guests with an effortless stay. Your feedback has been taken on board and it will be discussed with our technical team to ensure related situations are minimized in the future. We hope you'll give us another chance to deliver an improved experience.

10/10 Excellent

Harold

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Not bad at all. I recommend this place.
Stayed 2 nights in Oct 2023
Response from Customer Service on 8 Oct 2023
Thank you for the fantastic rating, Harold!It's outstanding you had such a wonderful experience at Chicago Marriott Midway. We care about the satisfaction of our guests. We can't wait to see you again soon!

4/10 Poor

Diamond

Disliked: Cleanliness
Nice hotel room just wasn’t clean all the way
Stayed 1 night in Oct 2023
Response from Customer Service on 9 Oct 2023
Diamond, thank you for sharing your feedback. It's disheartening to hear that cleanliness did not meet your expectations fully. This matter is being looked into, ensuring our cleaning protocol is meticulously followed. We hope for another opportunity to serve you, promising an improved stay.

8/10 Good

LuVerda

Disliked: Cleanliness, property conditions & facilities
The property was ok The bathroom smelled mildewed but the space was clean and comfortable. The staff I worked with was lovely
Stayed 1 night in Sep 2023
Response from Customer Service on 8 Sept 2023
LuVerda, thank you for sharing your experiences at the Chicago Marriott Midway. We're sorry if a certain odor was noticeable in your bathroom, rest assured that we prioritize cleanliness. It's heartening to hear that you found our accommodations clean and comfortable and that our lovely team members enhanced your visit. We're always looking for ways to improve, and your feedback will help guide us in making important adjustments. We can't wait to welcome you back soon for an even better stay!

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable
Stayed 1 night in Aug 2023
Response from Customer Service on 24 Sept 2023
Thank you for the great rating, Robert!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Chicago Marriott Midway. We'd like to share an even better experience with you soon.

10/10 Excellent

Alexa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
House keeping needs a raise!!!! Amazing ladies always keeping us stocked up and asking if we need anything every morning :)
Stayed 3 nights in Sep 2023
Response from Customer Service on 4 Sept 2023
Alexa, it's wonderful to hear about your positive experience at Chicago Marriott Midway, particularly with our dedicated team members from the housekeeping department. We appreciate your cheers for their outstanding efforts. We look forward to sharing your kind words with them, and to welcoming you back for another excellent stay in the future.

8/10 Good

Laura

Stayed 1 night in Sep 2023
Response from Customer Service on 24 Sept 2023
Thank you for the 4-star rating, Laura!We are delighted to see that you had a wonderful time at Chicago Marriott Midway. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

6/10 Okay

Jennifer

Stayed 2 nights in Aug 2023
Response from Customer Service on 23 Aug 2023
We appreciate you taking the time to share your feedback, Jennifer.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

8/10 Good

Tyla

Liked: Cleanliness, property conditions & facilities, room comfort
My only complaint would be that at checkin not one mentioned amenities, parking permits, floor plan or where my room was located. Additionally I asked at checkin that my Marriott member number be added for my room rewards & it was not.
Stayed 1 night in Aug 2023
Response from Customer Service on 22 Aug 2023
Tyla, thank you for providing feedback regarding your recent stay at the Chicago Marriott Midway. We're glad that overall your experience was positive. Your observations about the arrival process and the Marriott membership rewards are essential to us. Our team members always want to provide guests with crucial information and ensure rewards are properly credited, so we appreciate you bringing these matters to our attention. We are looking forward to your next visit, and we are committed to making sure you experience the high standard of service that you should always expect from us.

10/10 Excellent

Katelyn

Stayed 1 night in Aug 2023
Response from Customer Service on 4 Sept 2023
Thank you for this excellent rating, Katelyn!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Chicago Marriott Midway! We'd love to host you again someday for yet another unforgettable visit.

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely courteous. The inside of the building and rooms were well kept and clean. Parking was limited and garbage cans outside had garbage piled on the top of the cans. The only downside in the room was that there were no liners for inside the room garbage can.
Stayed 3 nights in Aug 2023
Response from Customer Service on 15 Aug 2023
Jodi, it's wonderful to hear about your satisfactory experience at Chicago Marriott Midway, notably our courteous team members and well-maintained premises. Your feedback regarding parking and outdoor maintenance has been noted. Equally, your observation about room waste bin liners will be discussed with our team for future improvements. We look forward to welcoming you back for an even more excellent stay next time.