Premium bedding, desk, laptop workspace, iron/ironing board
Check availability

Reviews of Best Western Schaumburg – O’Hare NW

2.5 out of 5
Best Western Schaumburg – O’Hare NW
1730 E Higgins Rd, Schaumburg, IL

Reviews

6.8
Rating 10 - Excellent. 248 out of 1001 reviews" "
Rating 8 - Good. 262 out of 1001 reviews" "
Rating 6 - Okay. 195 out of 1001 reviews" "
Rating 4 - Poor. 143 out of 1001 reviews" "
Rating 2 - Terrible. 153 out of 1001 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

8/10 Good

Brad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room. Free breakfast was good.
Stayed 2 nights in May 2024
Response from Manager on 21 May 2024
Thank you for your feedback! We're glad to hear that you found your room clean and that you enjoyed our complimentary breakfast. We strive to provide a comfortable and satisfying experience for all our guests, and we're delighted that we met your expectations. We hope to welcome you back again soon!

2/10 Terrible

Rebecca

Travelled with family and small children, Travelled with partner
Disliked: Staff & service, property conditions & facilities
My car was damaged on the property. The bedding had black looked to be dirt stains when we arrived. I request for housekeeping when we had left for the day for family activities for my daughter's bday at 9am. When we arrived back at the hotel at 6pm no housekeeping had been done to our room. I asked the front desk why and he gave me nothing but excuses about them being on other floors but we had seen the house keeper on our floor across the hall and they never tried to come to ours he said they are only assigned certain rooms which apparently didn't include ours. I told him that my family is not happy with it. We also requested 2 queens beds and got 2 fulls. We ended our trip early and left due to these excuses and I requested for my money for the other days we had reserved
Stayed 2 nights in May 2024
Response from Manager on 21 May 2024
I'm truly sorry to hear about the multiple issues you encountered during your stay with us. Your experience does not reflect the level of service we strive to provide, and I apologize for the inconvenience and frustration it caused you and your family. Our housekeeping team is expected to maintain the highest standards of cleanliness and efficiency, and it's disappointing to hear that we fell short in this regard. Your feedback is invaluable to us, and we will take all necessary steps to prevent similar issues in the future. We appreciate your feedback.

10/10 Excellent

Fatumata

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prefect.
Stayed 1 night in Mar 2024
Response from Manager on 21 May 2024
Thank you for taking the time to fill out the survey. We truly appreciate your valuable input.

4/10 Poor

Andrew

Disliked: Staff & service
The person at the front desk was not very well trained and wouldn’t go I to detail about charges I need to make when I pre paid for my room. As well as charging me an additional 8$ as I was checking out. I refuse to stay again and honestly want my money back
Stayed 1 night in Apr 2024
Response from Manager on 21 May 2024
Thank you for sharing your experience with us. We apologize for the inconvenience you encountered during your stay. We have refunded the additional 8 charge. Thank you for bringing this to our attention

10/10 Excellent

Supriya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, good breakfast options, super clean.
Stayed 1 night in Apr 2024
Response from Manager on 21 May 2024
Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us and found our breakfast options to your liking. Maintaining a clean and welcoming environment for our guests is our top priority. We hope to have the pleasure of welcoming you back again soon!

4/10 Poor

Catherine

Disliked: Staff & service
The whole property smelled like marijuana. The breakfast was served cold eggs, sausage , and gravy were placed from refrigerator to tray to warm up. Staff was not engaging on any level.
Stayed 3 nights in Apr 2024
Response from Manager on 21 May 2024
Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you encountered during your stay. Maintaining a pleasant atmosphere throughout our property is important to us, and we will address the odor concern immediately to ensure a comfortable environment for all guests.

10/10 Excellent

Aamir

Stayed 1 night in Apr 2024
Response from Manager on 21 May 2024
Thank you for taking the time to fill out the survey. We truly appreciate your valuable input.

4/10 Poor

Dale

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Entire hotel smelled bad, like rotten meat. Free breakfast was cold every morning. Walls very thin - noisy neighbors were very loud in my room. Wallpaper in halls torn, not repaired. When I first arrived, I walked up to the front desk and stood there for almost 15 minutes while the only employee on duty finished a phone conversation with a family member. He didn't apologize after finishing his call.
Stayed 4 nights in Mar 2024
Response from Manager on 21 May 2024
We deeply apologize for the unpleasant experiences you encountered during your stay with us. Your feedback is invaluable to us, and we take it very seriously.We're excited to announce that we have launched a new property, complete with enhanced amenities and services to ensure an exceptional experience for our guests.

2/10 Terrible

Jonathan

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
There was stains on walls and me and my girlfriend can hear people cleaning and people walking pass by talking and it would wake us up. We didn’t like that.
Stayed 3 nights in Mar 2024

10/10 Excellent

Darvell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

4/10 Poor

Anthony

Disliked: Cleanliness, amenities, property conditions & facilities
No snack vending machine. Ice machine on my floor wasnt plugged in. Smelly hallway.
Stayed 1 night in Feb 2024

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fitness workouts room
Stayed 3 nights in Feb 2024

10/10 Excellent

Ramona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great value
Due to being renovated i give the owners a good job try they turning it around so also dont expect 100% hilton stay for under $100 is passable dont ruin the sheets either jk overall great stay
Stayed 1 night in Dec 2023

8/10 Good

eric

Liked: Cleanliness, staff & service, property conditions & facilities
currently under deep renovation, but the rooms that are finished are very nice!!
Stayed 1 night in Dec 2023

6/10 Okay

Jennifer

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023

4/10 Poor

Dexter

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

2/10 Terrible

Carol

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location. I read more reviews on other sites (unfortunately after my stay) and most agree, this is the ONLY thing this dump has going for it. There are people in the parking lot doing all sorts of criminal behavior all day and night from drug dealing to prostitution. This is more of a homeless shelter than a motel but they just let everyone do whatever they want. I did not feel safe in the parking lot. People were ALWAYS just hanging around smoking, drinking and doing other things near the back door which was almost always left propped open. The place is dirty and run down. Overpriced.
Stayed 2 nights in Sep 2023

2/10 Terrible

Mithun

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is probably the worst hotel I have ever stayed. The rooms were too filthy & unhygienic.
Stayed 2 nights in Oct 2023

10/10 Excellent

Lyss

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

2/10 Terrible

Amaresh

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the filthiest hotel ever I stayed. Room telephone and microwave were not working. They said maintenance going on. Then the hotel should have closed. We had small kids and the smell and dirtyness was too bad. Can't walk barefoot inside room. I hope it improves after renovation.
Stayed 2 nights in Oct 2023

8/10 Good

Keith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Tashira

Stayed 2 nights in Sep 2023

2/10 Terrible

Greg

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Every part of the hotel was very dirty, food spilled on hallway floors that stayed for over a day. TV didn't work properly, liquid spilled all over back of entrance door to room that looked like an easy clean, dead bugs on counter surfaces. Breakfast offerings were a joke. New owners who apparently have no idea how to run a hotel, but are perfectly willing to take your money and not provide the appropriate service. Excuse given by the staff for why everything was so dirty was " we are doing a renovation on the 3rd floor, insulting. Have stayed here many times before the new owners took over, used to y nice. Beware.
Stayed 2 nights in Sep 2023

10/10 Excellent

Ali Asghar

Liked: Staff & service
Excellent customer service
Stayed 1 night in Sep 2023

6/10 Okay

ARNEZ

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

4/10 Poor

vinay

Stayed 1 night in Sep 2023

2/10 Terrible

ABDELALI

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

6/10 Okay

Elaine

Disliked: Cleanliness
Stayed 1 night in Sep 2023

6/10 Okay

Mauricio

Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Polite and efficient service and a convenient location.
Stayed 1 night in Sep 2023

4/10 Poor

Rebecca

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Room was not clean except the bed was made, but the comforter had a large stain with cigarette holes in it. Bathroom floor was dirty and the shower was not clean from the last guests. Hotel is under renovations, so perhaps it will get better. Two of our lights didn't work, and there were even outlets on both sides of the bed.
Stayed 1 night in Sep 2023

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Keja

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

4/10 Poor

Nancy

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It was one of those "why did we book here?" choices. Figured a Choice Hotel/Wyndham property couldn't be this bad. In the future, I will question if your properties are suitable choicws when traveling.
Stayed 1 night in Aug 2023

8/10 Good

Chaitali

Stayed 3 nights in Aug 2023

2/10 Terrible

Dawn

Disliked: Cleanliness, property conditions & facilities
Hallway carpet was stained and musty smelling. So was the room. Bathroom floor dirty and lights out . We left shortly after checking in and found another chain for our four night stay
Stayed 4 nights in Aug 2023

2/10 Terrible

Kanchan

Stayed 2 nights in Aug 2023

4/10 Poor

Wasim ul Haq

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Staff was ok but housekeeping staff was terrible. Place could use some cleanliness. Bathroom was cramped. Old building need some fixing and paint.
Stayed 3 nights in Aug 2023

6/10 Okay

Marissa

Business traveller
Disliked: Cleanliness, property conditions & facilities
Black mold on the shower. Crevices of the room/bathroom could use a deep clean.
Stayed 2 nights in Aug 2023

4/10 Poor

Christopher

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run away
Definitely was not a great stay. The bathroom smelled like a gym locker room. Towels were dirty. The ac barely worked. Would have been better staying in my car. All but 2 plug ins worked. Hard to charge my phone.
Stayed 1 night in Aug 2023

2/10 Terrible

Jermaine

Stayed 1 night in Aug 2023

6/10 Okay

Thomas

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel was a little outdated. The beds were comfortable. The hotel room and bathroom was dirty. The towels looked and smelled like they were not clean. Upon laying in the bed it felt moist. Not sure if it was just the humidity in the air or the sheets were actually damp. I would not choose to stay her again
Stayed 1 night in Jul 2023

10/10 Excellent

robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ceiling above tub appeared to have black mold. Towels were old and stained. No coffee
Stayed 2 nights in Jul 2023

2/10 Terrible

Ricardo

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2023

2/10 Terrible

Deepak

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away for the stench!
The rooms were dirty and stinking. The corridors smelled of cigarettes. The carpets were stained badly, and the water in the bathroom smelled of kerosene. Overall, a terrible hotel for even a one-night stay. The hotel reservation was paid in advance and I still had to wait 15 minutes to get checked in as the person at the front desk said the payment from hotels.com was pending on their side. Terrible experience.
Stayed 1 night in Jul 2023

4/10 Poor

Halima

Travelled with family
The elevator was dirty and sticky for days.
Stayed 2 nights in Jul 2023

4/10 Poor

Antoinette

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms were not cleaned everyday and we were told cleaned”…on Mondays and Fridays” because of limited staff. Our first room had a window that would not close so a couple of flies entered. Staff graciously changed our room but both rooms had filthy carpets. Towels in both rooms were spotted. We had a good rate but I would have paid more if these problems did not exist.
Stayed 3 nights in Jul 2023

6/10 Okay

Peggy

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We waited in line to check in behind 5 or 6 people for 45 minutes!!! I don’t think the clerk knew what she was doing! People were in line because their tv didn’t work! Ice machine didn’t work! Very disappointing stay. Would not recommend based on our experience!
Stayed 1 night in Jul 2023

4/10 Poor

Shilpa

Liked: Staff & service
Disliked: Cleanliness
Need to improve quality of room and break fast
Stayed 1 night in Jul 2023