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Reviews of Best Western Chicago - Downers Grove

2.5 out of 5
Best Western Chicago - Downers Grove
3010 Finley Rd, Downers Grove, IL

Reviews

8.6

Excellent

Rating 10 - Excellent. 714 out of 1291 reviews" "
Rating 8 - Good. 323 out of 1291 reviews" "
Rating 6 - Okay. 125 out of 1291 reviews" "
Rating 4 - Poor. 62 out of 1291 reviews" "
Rating 2 - Terrible. 67 out of 1291 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

greg

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The only concern was that the room keys stopped working on the second day and again on the third day. We had to go to the desk to get new keys both days. Other than that, it was good stay.
Stayed 3 nights in May 2024

8/10 Good

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024

8/10 Good

Zahir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Tymori on 27 May 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. We work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property location was perfect for attending a Midwestern University graduation.
Stayed 3 nights in May 2024
Response from Tymori on 27 May 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities
…
Stayed 3 nights in May 2024
Response from Tymori on 27 May 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service
Bargain but interstate noise
Stayed 1 night in May 2024
Response from Tymori on 27 May 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.

10/10 Excellent

Saber, Bronx

Stayed 4 nights in May 2024
Response from Tymori on 27 May 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.

8/10 Good

PAMELA

Travelled with family
Value of services rendered for price was excellent!
Stayed 1 night in May 2024
Response from Tymori on 27 May 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.

6/10 Okay

Gail

Travelled with group
Liked: Cleanliness, staff & service
The check-in process was smooth and the room seemed clean. Whatever cleaning agent they used however, cause sneezing fits. Also, the beds had to be the most uncomfortable I have ever slept on. We all woke up very stiff and sore.
Stayed 1 night in May 2024
Response from Gabriel Jauridez on 27 May 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at hotel. Sincerely, Gabriel Jauridez General Manager Best Western Chicago - Downers Grove

8/10 Good

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Tymori on 27 May 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.

8/10 Good

Donald

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed at this hotel 4 or 5 time over the past year without any problems or inconveniences. This time however when i went to heat up my dinner, The microwave did not work at all. It was 6:30 pm,I called the front desk and was told nobody was there to bring a replacement. Eating a cold burger and mashed potatoes was not pleasant
Stayed 1 night in May 2024
Response from Tymori on 27 May 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.

8/10 Good

Joseph, Flatonia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Tymori on 27 May 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.

10/10 Excellent

michael, Forest park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property..good staff
Stayed 1 night in May 2024
Response from Tymori on 14 May 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear

10/10 Excellent

Robert

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed the stay
Stayed 2 nights in May 2024
Response from Tymori on 14 May 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear

10/10 Excellent

Himanshu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Tymori on 14 May 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear

10/10 Excellent

Ebtesam

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Service was great. The breakfast was amazing and free couldn’t have asked for a better stay.
Stayed 1 night in May 2024
Response from Tymori on 14 May 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear

10/10 Excellent

Vinh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in May 2024
Response from Tymori on 14 May 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear

4/10 Poor

Stephanie

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Gabriel Jauridez on 9 May 2024
Dear Stephanie,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly at hotel.Sincerely,Gabriel JauridezGeneral ManagerBest Western Chicago - Downers Grove

8/10 Good

Gibaek

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2024
Response from Tymori on 14 May 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable! Pleasant front desk person going out of her way to make us welcome! Thanks and well needed resting place after Driving 13 hours
Stayed 1 night in May 2024
Response from Tymori on 7 May 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear

10/10 Excellent

Windy D

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Tymori on 7 May 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear

4/10 Poor

James, Sauk Village

Liked: Staff & service
Stayed 7 nights in Apr 2024
Response from Gabriel Jauridez on 6 May 2024
Dear James,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly at hotel.Sincerely,Gabriel JauridezGeneral ManagerBest Western Chicago - Downers GroveSatisfaction Scores

10/10 Excellent

Aleta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tymori on 7 May 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear

10/10 Excellent

Abdul-rahman

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Apr 2024
Response from Tymori on 7 May 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear

6/10 Okay

Nicole

Liked: Staff & service
Our bathroom/ shower in specific was left with standing water in the tub and dirt. The walls are thin and you could here every toilet flush, door open and close or others talking in the rooms adjacent to ours.
Stayed 2 nights in Apr 2024
Response from Gabriel Jauridez on 7 May 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at hotel. Sincerely, Gabriel Jauridez General Manager Best Western Chicago - Downers Grove Satisfaction Scores

8/10 Good

Gunther

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tymori on 7 May 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear

6/10 Okay

Milvie, Lorton

Stayed 3 nights in Mar 2024
Response from Tymori on 27 May 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.

10/10 Excellent

Javharhon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Tymori on 7 May 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear

8/10 Good

Romana

Stayed 1 night in Apr 2024
Response from Tymori on 27 May 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear

8/10 Good

Michael

Travelled with family
Liked: Cleanliness
Disliked: Amenities
The property was clean and well kept for the most part. The tv wouldn’t turn on and when I called the front desk I was told that maintenance would not be in until the morning. They offered a couple ideas they had for me to try that may help. We went for breakfast after 8 and it wasn’t being served yet even though the desk and website said 6am to 9am. I was not impressed. The quiet night sleep is the only thing this hotel had going for it. I won’t be back.
Stayed 1 night in Apr 2024
Response from Gabriel Jauridez on 7 May 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at hotel. Sincerely, Gabriel Jauridez General Manager Best Western Chicago - Downers Grove Satisfaction Scores

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast each day had many excellent quality choices. A breakfast burrito one morning. And the menu changed each day! Outstanding value!
Stayed 3 nights in Apr 2024
Response from Tymori on 7 May 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear

10/10 Excellent

harry g

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
wonderful breakfast. a very clean room and vert quiet
Stayed 1 night in Apr 2024
Response from Tymori on 7 May 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear

10/10 Excellent

Cathy

Business traveller
Liked: Amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Apr 2024
Response from Tymori on 22 Apr 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.

10/10 Excellent

Lena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from David on 24 Apr 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear

10/10 Excellent

David, Noblesville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to why I came to Downers Grove and the free breakfast. A larger breakfast area would have been nice.
Stayed 2 nights in Apr 2024
Response from Tymori on 22 Apr 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were spacious and clean. The heater fan was super quiet.
Stayed 1 night in Apr 2024
Response from Tymori on 22 Apr 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Tymori on 22 Apr 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.

6/10 Okay

Matthew, East Grand Rapids

Stayed 1 night in Apr 2024
Response from Tymori on 7 May 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and clean breakfast area!
Stayed 4 nights in Apr 2024
Response from Tymori on 17 Apr 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.

2/10 Terrible

kathy j

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is shared with a restaurant, so limited parking. Parking should be clearly marked for hotel or restaurant.
Stayed 3 nights in Apr 2024
Response from Gabriel Jauridez on 16 Apr 2024
Dear Kathy J,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly at hotel.Sincerely,Gabriel JauridezGeneral ManagerBest Western Chicago - Downers Grove

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean hotel. We will stay there again.
Stayed 2 nights in Apr 2024
Response from Tymori on 15 Apr 2024
hank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Great place and friendly staff. Clean and safe
Stayed 1 night in Apr 2024
Response from Tymori on 15 Apr 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.

10/10 Excellent

John

Stayed 3 nights in Apr 2024
Response from Tymori on 7 May 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear

2/10 Terrible

Vaidehi

Liked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Gabriel Jauridez on 16 Apr 2024
Dear Vaidehi,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly at hotel.Sincerely,Gabriel JauridezGeneral ManagerBest Western Chicago - Downers Grove

8/10 Good

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tymori on 15 Apr 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.

8/10 Good

KEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, good experience. Would stay again!
Stayed 1 night in Apr 2024
Response from Tymori on 15 Apr 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.

8/10 Good

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Tymori on 15 Apr 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.

10/10 Excellent

Natalie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful, breakfast had great options. Would stay here again!
Stayed 3 nights in Apr 2024
Response from Tymori on 9 Apr 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.

10/10 Excellent

Grace

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything except parking
Stayed 1 night in Apr 2024
Response from Tymori on 9 Apr 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.

10/10 Excellent

Jermaine

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024
Response from Tymori on 7 May 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear