"Checked in and staff were lovely and very helpful
Later in the evening we decided to try the roof top bar, unfortunately more training is needed for the bar tenders as the cocktails had to be remade due to them not being made right, and even on the second attempt still not right but more palatable.
One set of towels in the bath room rang reception to be told have you checked the wardrobe, Yes.. did you look in the black bag…… No. Why you would put clean towels in a black bag in the wardrobe is very strange you are more lividly to put dirty towels in a black bag than clean, never see any hotel do this before.
Breakfast 🙃 well continental breakfast is what is advertised which is over sold and under delivered… all you get on the continental is three different cereals limited fruit and tea and coffee
You were then allowed to choose one item from light bites so if you chose the porridge you then could have toast or pastries with out paying another £5.00. You were allowed one glass of juice I asked for cranberry off the menu told there was none so opted for a different one then 10 minutes later a guest on the opposite table ordered cranberry and was served cranberry. You could then order at an additional £10.00 cooked breakfast but no one came to see if we wanted, the napkin and cutlery were dirty on the table also
It is a shame as the hotel has so much potential, staff were doing the best they could but definitely not with the money. This hotel group is now a miss for us.."