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Reviews of OYO Hotel Chesaning Route 52 & Hwy 57

2.5 out of 5
OYO Hotel Chesaning Route 52 & Hwy 57
12898 W Brady Road, Chesaning, MI

Reviews

6.6
Rating 10 - Excellent. 30 out of 119 reviews" "
Rating 8 - Good. 31 out of 119 reviews" "
Rating 6 - Okay. 18 out of 119 reviews" "
Rating 4 - Poor. 15 out of 119 reviews" "
Rating 2 - Terrible. 25 out of 119 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

5.6/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Lisa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty, sheets stained , mirrors filthy. But limited places to stay close to our destination.
Stayed 1 night in May 2024

6/10 Okay

Hannah

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Nickalus

Was good.
Stayed 2 nights in May 2024

6/10 Okay

Candace, De Pere

Travelled with group
Disliked: Staff & service, property conditions & facilities
Towels were stained, bathroom floor was dirty, sink had rust stains, hot water was rusty colored. Room was clean sheets were stained. Dog price was very high. They did bring in a refrigerator for us to use. Hotel needs to be upgraded. The air conditioner kept the room cool, TV worked and the refrigerator worked well There is plenty of green space for walking dogs.
Stayed 3 nights in Apr 2024

2/10 Terrible

Cassey

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't even end up staying at the property I walked into the front office heard the gentleman rudely say to the two gentlemen that were trying to rent a room that they needed not to jump back and forth on the beds like monkeys very rudely may I add as he looks up at me and says I'll be with you in a minute and then tells the man that he will take them to their room. I have never seen such service or I guess disservice as well as the hotel smelling very badly and a written sign stating there was a per night per pet fee that means I would have spent what I normally would have spent for a four to five star hotel for 3 days with my stay for 4 days for I had 3 dogs. I turned around and walked out and never looked back not only was I not able to get a refund but I am very taken back by the lack of respect from a business I do not feel I should have to pay for this stay for I did not stay here nor would I ever recommend this type of property to anyone run as fast as you can.
Stayed 4 nights in Apr 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the hot tube
Stayed 1 night in Mar 2024
Response from Lisa on 2 May 2024
Hello, Jennifer! Thank you for taking the time out to share your valuable review with us. We pride ourselves on providing our customers with excellent services and we are overjoyed to receive your feedback and appreciation. Regards, Lisa

6/10 Okay

Madeline, Wyandotte

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ammy on 4 May 2024
Hi, Madeline! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

2/10 Terrible

Alex

Stayed 1 night in Dec 2023

4/10 Poor

Todd

Travelled with family, Travelled with pets, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Too many restrictions on guest and friends. Sheets and towels were stained and water seeping up through bathroom floor and toilet loose. Refrigerator didn't work, heat/ac unit was not working properly.
Stayed 2 nights in Oct 2023
Response from Joey on 5 Dec 2023
Sorry for the unpleasant experience you had with us, Todd! Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a memorable one. Regards, Joey

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Wish for improvements!
We have stayed here on several occasions. The motel is in need of some up grades. On site person tried but limited in providing extra necessities. It’s the only motel in the area so limited in choices for staying.
Stayed 2 nights in Oct 2023
Response from Barbara on 5 Dec 2023
We are delighted to hear your words of praise, Hi! We will ensure to provide consistent services for your future stays too. Have a pleasant day ahead. Regards, Barbara

2/10 Terrible

Lisa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very dirty. There were stains on the mattress.
Stayed 1 night in Sep 2023
Response from Eva on 13 Oct 2023
Hi, Lisa! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Eva

10/10 Excellent

Ricky

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything looked nice, room was a good size. Was affordable. Bed was clean and had no problem checking in or out. Convenient location with fast food and gas station across the street.
Stayed 1 night in Aug 2023
Response from Eva on 11 Sept 2023
Hi, Ricky! It feels great to see that our guest had a nice stay. We will feel obliged if you give us a chance to serve again. Have an amazing day ahead. Regards, Eva

6/10 Okay

Krista, Springtown

Travelled with family
Disliked: Amenities
Property is WAY outdated. Needs to be remodeled with new EVERYTHING.
Stayed 1 night in Aug 2023
Response from Noah on 11 Sept 2023
Hi, Krista! Thanks for spending your valuable time writing the review. Feedback and suggestions of our valued guests like you always motivate us to improve our services further. Regards, Noah

6/10 Okay

Edward L

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Eva on 11 Sept 2023
Hi, Edward! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Eva

2/10 Terrible

Meghan

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Joey on 11 Sept 2023
Sincere apologies, Meghan! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Joey

10/10 Excellent

Rae

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 1 night in Aug 2023
Response from Eva on 11 Sept 2023
We are delighted to hear your words of praise, Rae! We will ensure to provide consistent services for your future stays too. Have a pleasant day ahead. Regards, Eva

6/10 Okay

Jeffrey

Travelled with family and small children
It was nicer then I expected considering the town and location. You can see that they are working on updating rooms. The only issue I had is a booked a room with two queen beds for me, my wife (1 bed) and my 3 kids under 7 (2nd bed). When I got there I was charged $15 a night additional dollars for my 7 year old....
Stayed 4 nights in Aug 2023
Response from Maria on 11 Sept 2023
Hi, Jeffrey! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Maria

4/10 Poor

Anthony

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
It was a very old rundown property. The front desk area smelled bad. The rooms were very old and the blakets were worn. The chairs had sheets thrown over them. I slept here as a last resort with my 4 month old. I dont recommend going here.
Stayed 1 night in Jun 2023
Response from Maria on 26 Jun 2023
Sorry for the inconvenience, Anthony! We understand that we have not been able to live up to your expectations. Do not worry, we are continually working to improve our services to make sure your next stay is enjoyable with us. Regards, Maria

6/10 Okay

Charles Dane

Travelled with family
Liked: Cleanliness, property conditions & facilities
I was disappointed to discover that the price quoted on the Expedia website did not match the amount I was ultimately charged at the hotel. Despite having already indicated the presence of a child during the booking process on Expedia, the owner still added an extra charge to my bill.
Stayed 1 night in Jun 2023
Response from Ava on 21 Jun 2023
Hi, Charles! We deeply regret the unpleasant experience you had with us. Thanks for notifying this issue and be assured we will be taking this up and rectify it at the earliest. Feel free to reach out to us for any further queries. Have a nice day ahead! Regards, Ava

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Gtreat palce for peace and quite
Manager was very friendly whne he greeted me and accommodating to my request for extra towels, and any other needs I might have.
Stayed 1 night in Jun 2023
Response from Ava on 21 Jun 2023
Thank you so much for the wonderful rating, Guest! It gives us immense satisfaction when we see guests loved our services. Keep giving us the opportunity to host you and we will put in our continuous efforts to retain this smile forever :) Regards, Ava

8/10 Good

Anita

Liked: Cleanliness
No security you could just walk in any door no locks dirty room no staff around to help it was like I was back in the 1980 the place was run down and not fixed up would not stay at this place again Thanks Anita
Stayed 1 night in May 2023
Response from Ava on 31 May 2023
Thank you for rating us positively, Anita! It is so disheartening to see our valued guest unsatisfied with our services. We will surely work upon the shared feedback to improvise our services in the future. Have a nice day ahead :) Regards, Lisa

8/10 Good

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
A last minute reservation received wonderful service. Room was dated but clean. Everything worked appropriately in the room.
Stayed 2 nights in Apr 2023
Response from Tim on 18 May 2023
Hi, Lauren! Good to hear you enjoyed our offerings, have a relaxing day ahead. Regards, Tim

2/10 Terrible

Kim

Stayed 2 nights in Apr 2023
Response from Ammy on 30 Jun 2023
Hi, Kim! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.

8/10 Good

Sarah

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wasn't so sure when I pulled into the parking lot, but the owner was friendly and helpful. The decor was older but all the rooms were clean, the hallway was clean, and front entrance area, as well. My only complaint was no trash can outside to throw away my dogs' poo bags.
Stayed 2 nights in Apr 2023
Response from Ammy on 30 Jun 2023
Hi, Sarah! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah.

2/10 Terrible

Brent

Stayed 2 nights in Apr 2023
Response from Barbara on 24 May 2023
Hi, Brent! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Barbara

2/10 Terrible

Porter

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The person running the desk was rude and tried to charge me more. I booked 2 beds and I ended up sleeping in my car because we were only allowed 2 guest
Stayed 1 night in Apr 2023
Response from Ammy on 4 May 2023
Hi, Porter! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim.

2/10 Terrible

Samer

Stayed 1 night in Feb 2023
Response from Ammy on 23 Mar 2023
Hi, Samer! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

10/10 Excellent

Savannah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
easy, relaxing get away trip
easy check in and friendly staff made for a great start. the Jacuzzi tub was to die for and totally worth what i paid. overall, id say it was super great ya'll.
Stayed 1 night in Jan 2023
Response from Ammy on 18 Jan 2023
Hi, Savannah! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SUPER PLACE!!
Will be staying here again, BEST place for the price and actually could have charged more. It said no frills, but this place had amenities I was not expecting and BETTER than baymont and others.
Stayed 1 night in Dec 2022
Response from Ava on 22 Dec 2022
Hi, Guest! Thanks for taking out time to share your prestige review with us. We take pride in giving outstanding services to our customers and we are overjoyed to receive your compliments and appreciation. Regards, Ava

8/10 Good

Tony S.

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ants in the bathroom and it was hard to get the toilet to flush properly.
Stayed 2 nights in Dec 2022
Response from Ava on 22 Dec 2022
Thank you for rating us positively, Tony! It is so disheartening to see our valued guest unsatisfied with our services. We will surely work upon the shared feedback to improvise our services in the future. Have a nice day ahead :) Regards, Ava

8/10 Good

melissa

Travelled with group
Liked: Cleanliness, staff & service, room comfort
King hot tub room
Had the king room with the hot tub and fireplace. A little disappointed that the fireplace didn’t work. Other than that room was nice, clean. Would stay again for the price.
Stayed 1 night in Dec 2022
Response from Ava on 22 Dec 2022
Hey, Melissa! We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Ava

2/10 Terrible

Jerry

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Has cockroaches,tried to get a refund and was accused of bringing the roaches. I will never stay there again. Had to leave and drive an hour to find a new place. I will not be using Expedia again ever either because I wasn't issued a refund.
Response from Ammy on 6 Dec 2022
Apologies for the problems you had faced, Jerry! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

10/10 Excellent

Betty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is very remote to motels, but they took this older property and upgraded it to the place that is nice ,clean and hospitable. Thank you
Stayed 3 nights in Oct 2022
Response from Ammy on 7 Nov 2022
Hi, Betty! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim

6/10 Okay

Larry K

Liked: Cleanliness, staff & service
Disliked: Amenities
Liked location. Facility has become very run down. Thin walls (could hear neighbors easily).
Stayed 2 nights in Sep 2022
Response from Ammy on 19 Oct 2022
Hi, Larry! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

8/10 Good

Kayla

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was exactly as described and just what we needed in town for a wedding. We didn’t spend much time in the room, but the facilities were appropriate and cleanly and the staff was very nice.
Stayed 1 night in Sep 2022
Response from Ammy on 19 Oct 2022
Hi, Kayla! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim

4/10 Poor

KIMBERLY

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was ok. The towels and wash cloths were stained and dingy. The room was clean, but is extremely outdated. We were there for 3 night, our last night there, the smell of Marijuana was so strong coming into our room, it woke me up!! These rooms are ALL nonsmoking rooms!!!
Stayed 3 nights in Sep 2022
Response from Ammy on 3 Oct 2022
Hi, we are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

6/10 Okay

Dennis, Warren

Travelled with pets
Liked: Staff & service
Hotel advertising “Pet friendly”. When you go to check in you will discover they only mean dogs. I suggest hotel changes advertisements to “Dog friendly” and save potential customers from nightmares.
Stayed 2 nights in Sep 2022
Response from Ammy on 19 Oct 2022
Hi, Dennis! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah

2/10 Terrible

Rob

Travelled with family, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
The staff at OYU did not have the room that was promised and struggled to find solution. To them it was "no big deal it is only one night".
Stayed 1 night in Sep 2022
Response from Ammy on 3 Oct 2022
Apologies for the problems you had faced, Rob! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

8/10 Good

Carrie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a cute little hotel. Will definitely come back.
Stayed 1 night in Sep 2022
Response from Ammy on 3 Oct 2022
Hi, Carrie! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim

10/10 Excellent

james

Travelled with family, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was very accommodating. Staff were super nice and friendly. No pool or breakfast area. Just a room and pretty much a place to sleep. Very clean!! Would definitely stay again. Very reasonable. Gas and food establishments located very close to hotel.
Stayed 1 night in Aug 2022
Response from Ammy on 30 Aug 2022
Hi, James! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

10/10 Excellent

Jose

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean rooms/quiet stay
Friendly staff showed me to my room, best parking spot at check in.
Stayed 1 night in Aug 2022
Response from jane on 29 Aug 2022
Thanks for such a lovely review, Jose! Delighted to know that you liked our services. Hope to welcome you again soon. Regards, Jane!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
No frills
Clean no frills stay. Older furnishings. Attentive staff. Morning coffee available. Would use again if I find myself passing through the area again
Stayed 1 night in Aug 2022
Response from Ammy on 19 Aug 2022
Hi, we are glad to see that you liked our services. Looking forward to hosting you soon. Regards, Amelia.

4/10 Poor

Jessie

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Would never stay there again
No mirco wave very few towels in room and the owner always wanted more then the price online
Stayed 2 nights in Jul 2022
Response from Arthur on 17 Aug 2022
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Arthur

4/10 Poor

Rudy

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty dingy nickel and dime trashy hotel!
Stayed 1 night in Jul 2022
Response from Arthur on 17 Aug 2022
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Arthur

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yogi was a good guy, I am guessing he was the owner. Looks to me like he is steadily improving the property.
Stayed 2 nights in Jul 2022
Response from jane on 24 Jul 2022
Hi, Ken! We are happy to know that you liked our services. Have a pleasant day ahead :) Regards, Jane!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay, mr. chow really has that place in tip top shape!
Stayed 1 night in Jun 2022
Response from SImon on 23 Jun 2022
Thanks for the positive rating! Hope to welcome you again soon. Regards, Simon

4/10 Poor

Lisa

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very outdated and worn. Only game in town or would not have stayed here.
Stayed 1 night in Jun 2022
Response from Simon on 11 Jun 2022
Hi, Lisa! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Simon

2/10 Terrible

Johann

Travelled with family, Business traveller
Disliked: Amenities
My problem with this hotel was the cost. I had a friend staying there also, for his four days stay his total cost was 398.00. For my four days stay my total cost was 700.00 a difference of 302.00 dollars. And the front desk wouldn't even let me use my AARP discount. And I have to mentions both rooms were the same.
Stayed 4 nights in Apr 2022
Response from Cheshta on 3 May 2022
Hi, Johann! We never expect any of our guests to face this kind of problem. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Ivy

8/10 Good

Bailey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 1 night in Apr 2022
Response from Ammy on 10 Apr 2022
Hi, Bailey! We are glad to see that you liked our services. Looking forward to hosting you soon. Regards, Amelia.

2/10 Terrible

Dorothy R

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The room was run down and dirty. No clean linens were brought. The shower head had a fungus on it. No blankets on the beds
Stayed 7 nights in Jan 2022
Response from Jane on 18 Jan 2022
Hi, Dorothy! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Jane!