Search Hotels Near Château des Charmes, Niagara-on-the-Lake

"Great hotel, nice and clean and new and affordable. V-ery happy to return!"

"Parking was offsite and open lot (need to take shuttle to/from)and we asked about security of our vehicle so far from the hotel, didnt seem like a good decision to leave our car safely there. Also wanted to use the pool. Yes, the hotel was booked. However some guests were extremely boisterous, rowdy, jumping, body diving in the pool and splashing other guests. Swimmers as a group deliberately taking over the pool, you cant swim or even get some space. Hot tub overflowing no room, the attendant did nothing to mitigate, young person, language was an issue when we asked. We did call to report at front desk, they advised they would tell the manager. Elevator to pool levels out of service, hard to take stairs that are wet and slippery. Nothing not even at checkout was even told to us as a courtesy. Would have appreciated a gesture and acknowledgement of our issue at best. Not a nice way to spend an anniversary. Late night noise and hallway light visible and heard through our door. Overall it was not as we had expected from a Hilton hotel."

"It was great, all the staff were helpful. They were able to accommodate a last minute late checkout too! The breakfast is great too."

"( my family had 2 rooms- 4 travellers ) The rooms were clean, there was no hot water for showers. One of the rooms had no heat for 2 days, on day 2 maintenance came to put in a new unit. ( Rooms have no microwave , but there is a fridge) depending when you go , parking can be tricky. Staff were friendly. The casino is a short walk. We only ate in the hotel once TGIF ( as prices are higher)"

"Excellent stay"

"Very good breakfast"

"Everything was Good and we are happy with service and property staff was so helpful"

"The staff were very helpful and friendly. The hotel was clean and had all amenities. Would absolutely go again."

"Got a delicious breakfast from the host and there’s chickens! Also their dog, Kingsley, was the cutest. One of the best B&B we’ve stayed at in NOTL. Also close to a lot of wineries."