Lobby

Reviews of Rodd Charlottetown

4.5 out of 5
Rodd Charlottetown
75 Kent St, Charlottetown, PE

Reviews

8.4

Very good

Rating 10 - Excellent. 446 out of 1003 reviews" "
Rating 8 - Good. 352 out of 1003 reviews" "
Rating 6 - Okay. 124 out of 1003 reviews" "
Rating 4 - Poor. 61 out of 1003 reviews" "
Rating 2 - Terrible. 20 out of 1003 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Marie-Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean rooms and amazing location
Stayed 2 nights in Feb 2024

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay! Convenient location, great breakfast.
Stayed 3 nights in May 2024
Response from Rodd Marketing on 23 May 2024
Thank you for your lovely feedback, Audrey! We're thrilled to hear that you loved your stay and enjoyed our convenient location and great breakfast. We look forward to welcoming you back soon.

8/10 Good

Babak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in May 2024
Response from Rodd Marketing on 21 May 2024
Hi Babak, thank you for the review. We hope you’ll stay with us again the next time you are in the area.

10/10 Excellent

Christian Joy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time staying at this place! Staff has been very friendly and helpful. Incredible location as well since its at the heart of downtown. So many restaurant options that are walkable.
Stayed 1 night in May 2024
Response from Rodd Marketing on 21 May 2024
Thank you for your wonderful review, Christian! We're thrilled to hear that you had a great time staying with us and found our staff to be friendly and helpful. It's fantastic that you enjoyed our incredible downtown location with its many walkable restaurant options. We look forward to welcoming you back for another memorable stay.

6/10 Okay

Marc

Travelled with partner
Disliked: Property conditions & facilities
The site was under construction during our stay. They did their best to keep quiet but did cause some issues with our stay. The executive suites also only had double beds and we had to swap rooms to get a king bed. The staff moved us quickly and without much fuss to a large room.
Stayed 4 nights in May 2024
Response from Rodd Marketing on 15 May 2024
Thank you for your feedback, Marc. We're sorry for any inconvenience caused by the construction during your stay. We're glad to hear that our staff quickly and efficiently moved you to a larger room with a king bed. We appreciate your understanding and hope to welcome you back for an even better experience once the renovations are complete.

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 3 nights in May 2024
Response from Rodd Marketing on 13 May 2024
Hi Keith, thank you for taking the time to leave us a review. We're glad you enjoyed your stay, and we hope to see you again the next time you are in the area.

4/10 Poor

Susan

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed at the Rodd Charlottetown May 1st - 5th. The hotel’s currently undergoing exterior and interior renovations. Asked for a quiet room upon check-in, highlighting I would be working in it. Alas, adjacent rooms were having windows replaced. Hammering and drilling started before 9 am and continued throughout the day, and every week day. As well, there’s no soundproofing between rooms. When folks next door were still carrying on loudly after 2:30 am called the front desk. To hotel’s credit someone immediately came up and spoke with them. Strengths: Housekeeping and service in the restaurant were first-rate.
Stayed 4 nights in May 2024
Response from Rodd Marketing on 7 May 2024
Thanks for sharing your experience with us, Susan. It's unfortunate to hear about the noise disruptions due to renovations, but we're glad to hear that the hotel promptly addressed the late-night disturbance. It's great to know that you found the housekeeping and restaurant service to be excellent.

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a problem getting hot water to the 4th floor. The pool was very nice with warm water.
Stayed 3 nights in Apr 2024
Response from Rodd Marketing on 2 May 2024
Hi, thank you for taking the time to leave us a review. Please accept our apologies on the issue you experienced with the hot water. But we're glad you enjoyed our indoor pool, and we hope to see you again the next time you are in the area.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quite
Stayed 1 night in Apr 2024
Response from Rodd Marketing on 29 Apr 2024
Hi Brenda, thank you for taking the time to leave us a review. We're glad you enjoyed your stay, and we hope to see you again the next time you are in the area.

10/10 Excellent

LeeAnne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was full of antique furniture, even had the old school keys to the room
Stayed 1 night in Apr 2024
Response from Rodd Marketing on 29 Apr 2024
LeeAnne, thank you for your review! We're glad you appreciated the antique furniture and the nostalgic touch of the old school keys. We hope you enjoyed your stay and look forward to welcoming you back in the future!

10/10 Excellent

Peter J C

Stayed 1 night in Apr 2024
Response from Rodd Marketing on 13 May 2024
Hi Peter, thank you for the review. We hope you’ll stay with us again the next time you are in the area.

4/10 Poor

Laryssa

Stayed 5 nights in Mar 2024
Response from Rodd marketing on 24 Apr 2024
Hi Laryssa, thank you for leaving us a review. We are sorry that your stay didn’t match your expectations. Please help us to improve by providing more information on your experience. We can be reached by direct message us.

10/10 Excellent

Wilfred

Liked: Cleanliness, staff & service, amenities
Like the old style. Parking not the best. Staff were excellent.
Stayed 4 nights in Mar 2024
Response from Rodd Marketing on 28 Mar 2024
Hi Wilfred, thank you for the nice review. We hope you’ll stay with us again the next time you are in the area.

10/10 Excellent

Shawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice for an older hotel.
Stayed 1 night in Mar 2024
Response from Rodd Marketing on 28 Mar 2024
Hi, thank you for the great review. We hope you’ll stay with us again the next time you are in the area.

4/10 Poor

Craig

Stayed 2 nights in Mar 2024
Response from Rodd Marketing on 28 Mar 2024
Hi Craig, thank you for taking the time to leave us a review. We always want to know how we could have made your stay better. If you would like to share details with us, please reach out to us via direct message

10/10 Excellent

Marie-Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location & guest services
Stayed 2 nights in Feb 2024

10/10 Excellent

Candy

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Rodd Charlottetown on 15 Feb 2024
Thank you for your review.

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
very attentive staff, during a winter storm
Stayed 2 nights in Feb 2024
Response from Rodd Charlottetown on 15 Feb 2024
Thanks for your review!

10/10 Excellent

lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent property kept old charm dining is faboulas
Stayed 1 night in Jan 2024
Response from Rodd Charlottetown on 31 Jan 2024
Thank you for your review, Lee! We're so glad you enjoyed your stay.

4/10 Poor

Donald

Travelled with family
Hotel is maybe a 2 star... in need of updating. Beds were terribly uncomfortable and heating_cooling system loud. I would choose another hotel next time.
Stayed 2 nights in Jan 2024
Response from Rodd Charlottetown on 31 Jan 2024
Thank you for your review, Donald. We have sent your review to our team for further review. If there is anything else you'd like our team to know about, please send us a message.

10/10 Excellent

Erin

Stayed 1 night in Jan 2024
Response from Rodd Charlottetown on 15 Feb 2024
Thank you for your review. We're so glad you enjoyed your stay.

10/10 Excellent

Andy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Grand Dame hotel in Charlottetown, awash in character great value and a stunning ball room. Walking distance to everywhere in Charlottetown, good parking, a pool in the basement with a real deep end. Excellent staff a cool little lounge, good restaurant. 5 Stars every time.
Stayed 1 night in Dec 2023
Response from Rodd Charlottetown on 17 Jan 2024
Thank you for your review, Andy! We're so glad you enjoyed your stay. We hope to see you again soon.

8/10 Good

Christopher

Liked: Cleanliness, staff & service
Nice hotel with a nice style in a fun area, just a bit old and needs some reno touch-ups
Stayed 2 nights in Jan 2024
Response from Rodd Charlottetown on 17 Jan 2024
Thank you for your review. We are in the process of renovating our hotel and have shared your feedback with our team. We hope you'll stay with us again next time you are in the area.

10/10 Excellent

Neil

Stayed 1 night in Dec 2023
Response from Rodd Charlottetown on 17 Jan 2024
Thank you for your review, Neil!

8/10 Good

Peggy

Stayed 1 night in Dec 2023
Response from Rodd Charlottetown on 17 Jan 2024
Thank you for your review, Peggy!

10/10 Excellent

Cindi

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Rodd Charlottetown on 21 Dec 2023
Thanks for your review, Cindi!

10/10 Excellent

Jean-Pierre

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Rodd Charlottetown on 15 Feb 2024
Thank you for your review.

2/10 Terrible

Donald

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We were put on a floor with 2 sports teams. There was eating, laughing and running the halls right outside our door. We asked the Front desk to speak with them but no one came. We had to speak to them ourselves. It did quiet down some but still alot of talking outside our door. Not happy with our visit.
Stayed 1 night in Dec 2023
Response from Rodd Charlottetown on 13 Dec 2023
Thank you for taking the time to leave us a review. It can be a balance for our team when sports teams stay. We apologize for the noise issues you faced. We have passed your comments along to our team. If there is anything else about your stay, that you'd like our team to know about, please send us a message.

8/10 Good

Frederick

Business traveller
Liked: Amenities
I had a pleasant three night stay at the hotel. My room was clean, housekeeping and check-in staff were polite and responsive. I also enjoyed a bowl of beef and barley soup and baked haddock at the restaurant. Older style furnishing and yet updated bathroom and bed. A fully satisfactory hotel for December in Charlottetown.
Stayed 3 nights in Dec 2023
Response from Rodd Charlottetown on 13 Dec 2023
Thank you so much for your review, Frederick. We're so glad you enjoyed your stay. We love hearing about great stays like yours.

6/10 Okay

Lindsay

Stayed 1 night in Dec 2023
Response from Rodd Charlottetown on 13 Dec 2023
Thank you for your review, Lindsay. If there is anything else about your stay, that you'd like our team to know about, please send us a direct message.

10/10 Excellent

Michel

Stayed 1 night in Dec 2023
Response from Rodd Charlottetown on 13 Dec 2023
Thank you for your review.

8/10 Good

Andreas

Business traveller
Liked: Cleanliness, staff & service
Clean, if a little shabby and worn around the edges. Uncomfortable sofa in the room, old and worn. No outlets next to the bed and limited outlets overall. Fast internet. Breakfast was expensive and very basic, ready made fried potatoes, mediocre coffee. Very friendly staff though. Free ample parking. Overall decent value for money, avoid the breakfast there are good local options within walking distance.
Stayed 2 nights in Nov 2023
Response from Rodd Charlottetown on 5 Dec 2023
Thank you for taking the time to leave us a review!

10/10 Excellent

JOHN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great old world hotel full of class, with a wonderful resturant!
Stayed 1 night in Nov 2023
Response from Rodd Charlottetown on 5 Dec 2023
Thank you so much for your amazing review, John!

10/10 Excellent

Kathy

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is lovely. There's exterior renovations being completed, however, the building has lots of charm and appeal. The front desk staff are friendly, helpful and kind. I recommend!
Stayed 1 night in Nov 2023
Response from Rodd Charlottetown on 15 Nov 2023
Thank you so much for your review, Kathy!

2/10 Terrible

Sukhmanpreet

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First they didn’t have my reservation even though it was confirmed from Expedia, then they charged extra 50$ extra, third guests have to pay for parking. Terrible experience!!
Stayed 1 night in Nov 2023
Response from Rodd Charlottetown on 14 Nov 2023
Thank you for taking the time to leave us another review. As we have mentioned on your previous reviews, if there is anything else about your stay, that you'd like our team to know about please send us a direct message. We love to discuss this matter with you.

8/10 Good

Mary Jane

Business traveller
Liked: Cleanliness, staff & service, room comfort
Buisness trip
It's a beautiful old hotel, the rooms and decor need updating and the beds are small.
Stayed 1 night in Nov 2023
Response from Rodd Charlottetown on 14 Nov 2023
Thank you for your review, Mary Jane!

6/10 Okay

Nichole

Travelled with partner
Liked: Staff & service, property conditions & facilities
Just wasn’t what we wanted. Definitely better for a more older crowd.
Response from Rodd Charlottetown on 14 Nov 2023
Thanks for taking the time to leave us a review.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Quaint downtown place
Stayed 1 night in Nov 2023
Response from Rodd Charlottetown on 9 Nov 2023
Thank you for your review, Joseph!

10/10 Excellent

Valerie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the architecture of property and details.
Stayed 1 night in Nov 2023
Response from Rodd Charlottetown on 14 Nov 2023
Thank you for your review, Valerie!

8/10 Good

Colleen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The exterior is beautiful and lobby feels very grand. The rooms are dated but spacious, and we didnt hear anything from our neighbors. We were on the 5th floor and from where i booked it was not obvious that the elevator only goes to 4. It wasnt an issue for me as i had a knapsack, but i saw others struggling with luggage.
Stayed 2 nights in Oct 2023
Response from Rodd Charlottetown on 7 Nov 2023
Thank you for taking the time to leave us a review, Colleen. Being a historical hotel our hotel does have a few quirks. Our fifth floor was originally staff quarters when our hotel was built in 1931. Because of this the elevator doesn't reach the fifth floor. We do have it in our listing but have shared your feedback with our team. We hope you were still able to enjoy your stay.

10/10 Excellent

Neil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the heritage of the building. Glad to see the exterior work being done. The room decor is in need of an update.
Stayed 1 night in Oct 2023
Response from Rodd Charlottetown on 31 Oct 2023
Thank you for taking the time to leave us a review! We're so glad you enjoyed your stay.

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from Rodd Charlottetown on 31 Oct 2023
Thanks for taking the time to leave us a review. If there's anything you'd like our team to know about please send us a message.

10/10 Excellent

lee

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
small bathrooms small beds
Stayed 1 night in Oct 2023
Response from Rodd Charlottetown on 31 Oct 2023
Thanks for your review, Lee.

6/10 Okay

Michelle

Liked: Cleanliness
The price for what youre getting is set abit high, parking is very limited and if you park in the back parking lot there is no door to come in back you have to walk around through the dark. There was toilet paper stuck under the toilet seat with pee which couldve been honestly missed but for me forgetting to clean the toilet is an essential part of cleaning the room. The bed was very comfortable the room itself was abit small though. The whole stay has a somewhat historic feel to it which I found was very nice. Staff was friendly but very interactive. The area is nice alot of options for food and things to see but no information on whats in the area was in my room. Offering a valet parking service for a fee would be a nice addition so you can choose if you want to park and walk through the dark or not.
Stayed 1 night in Oct 2023
Response from Rodd Charlottetown on 23 Oct 2023
Thank you for your review, Michelle. While we are so glad that you enjoyed your stay, we are sorry for the issues you faced during your stay. We value your opinion and have shared your suggestions with our team. If there's anything else you'd like our team to know about, please send us a direct message.

10/10 Excellent

Jeff

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend this property.
Stayed 2 nights in Oct 2023
Response from Rodd Charlottetown on 23 Oct 2023
Thanks for the recommendation Jeff!

8/10 Good

William

Stayed 2 nights in Oct 2023
Response from Rodd Charlottetown on 7 Nov 2023
Thanks for your review, William

10/10 Excellent

Monica

Stayed 2 nights in Oct 2023
Response from Rodd Charlottetown on 16 Oct 2023
Thank you for your review, Monica!

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Excellent location within walking distance of downtown mall and restaurants. Quiet area . Property was nicely decorated for Thanksgiving. Restaurant on site for breakfast and supper. Front desk staff were very helpful and obliging. Excellent room service.
Stayed 4 nights in Oct 2023
Response from Rodd Charlottetown on 11 Oct 2023
Thank you for your review. We're so glad you enjoyed your stay!

6/10 Okay

Andrew

Stayed 1 night in Oct 2023
Response from Rodd Charlottetown on 16 Oct 2023
Thank you for your review, Andrew. If there's anything you'd like our team to know about, please send us a direct message.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and helpful
Stayed 1 night in Oct 2023
Response from Rodd Charlottetown on 11 Oct 2023
Thanks for your review, Matthew!