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Reviews of Residence Inn by Marriott Charlottesville Downtown

3 out of 5
Residence Inn by Marriott Charlottesville Downtown
315 West Main St, Charlottesville, VA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 266 out of 352 reviews" "
Rating 8 - Good. 67 out of 352 reviews" "
Rating 6 - Okay. 11 out of 352 reviews" "
Rating 4 - Poor. 3 out of 352 reviews" "
Rating 2 - Terrible. 5 out of 352 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tess

Liked: Cleanliness, staff & service, property conditions & facilities
Great Room - loved that it had a FULL kitchen- would definitely definitely stay here again!
Stayed 1 night in May 2024

10/10 Excellent

Ronald C

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, relatively new facility. Excellent location
Stayed 2 nights in May 2024

8/10 Good

Julie, Glen Allen

Liked: Property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Faith

Stayed 1 night in May 2024
Response from Aaron on 18 May 2024
Thank you for taking the time to leave a review! We're happy to see you enjoyed your stay but would love to hear from you to see how we can do better. Thank you for choosing to stay with us and I hope that we will get the opportunity to welcome you back to our property the next time you find yourself in Charlottesville!

10/10 Excellent

Kyle

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Best location in city center. Clean, great room, and great price.
Stayed 2 nights in May 2024
Response from Aaron on 18 May 2024
Thank you for taking the time to leave a review. We are happy to hear that you enjoyed your stay with us and that everything met your expectations. We hope that the next time you visit Charlottesville that we will have the pleasure of welcoming you back to our hotel.

10/10 Excellent

Bruce, Sammamish

Liked: Staff & service, property conditions & facilities
At close to $600 per night, I would think they could clean toe rooms every day rather that every other. We checked in to a clean room on Friday and checked out Sundasy-no cleaning
Stayed 2 nights in May 2024
Response from Heather on 7 May 2024
Dear Bruce,We are so glad that you enjoyed your stay with us. We thank you for staying, and hope to see you again.

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast included
Stayed 1 night in Apr 2024
Response from Aaron on 4 May 2024
Dear Erica, Thank you for taking the time to leave a review! We are happy to hear you enjoyed your stay with us and we hope that we will have the opportunity to welcome you back to our property the next time you visit Charlottesville.

10/10 Excellent

Andrew, Cincinnati

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great visit, attentive and helpful staff.
Stayed 1 night in Apr 2024
Response from Aaron on 4 May 2024
Dear Andrew, Thank you for taking the time to leave a review. We are happy to hear you enjoyed your stay with us and that our staff was able to help you with all of your needs. We do hope that we will get the opportunity to welcome you back to our property the next time you visit Charlottesville.

10/10 Excellent

Selena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 1 night in Mar 2024
Response from Heather on 16 Apr 2024
Thank you so much for staying with us. We hope to see you again.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had an amazing 2 days stay with our daughters visiting Charlottesville. Convenient location, walking distance from town and restaurants and shops.
Stayed 2 nights in Mar 2024
Response from Heather on 30 Mar 2024
Hi Maria,Thank you so much for the great review. We look forward to seeing you again in the future.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel!
Stayed 1 night in Mar 2024
Response from Heather on 20 Mar 2024
Thank you so much for taking the time to leave us this review. We are so glad you enjoyed your stay, and look forward to seeing you again in the future.

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities
Great location to restaurants, shops and sights. Spacious room with a full fridge in the kitchen part. Also dish washing supplies if needed. Breakfast was included which you don’t often get in hotels these days. Friendly staff. Very clean.
Stayed 1 night in Mar 2024
Response from Aaron on 12 Mar 2024
Dear Alice,We are very happy to hear that you enjoyed your stay with us and we hope that we will get the opportunity to welcome you back the next time you visit Charlottesville!

6/10 Okay

Steve

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Lamp shade was torn, not replaced while we were there, sheet was soiled and very thin, staff was OK
Stayed 2 nights in Nov 2023
Response from Aaron on 8 Dec 2023
Thank you for taking the time to leave valuable feedback. I'm sorry to hear about the condition of your lampshade and I will work with our engineering team to ensure we are taking care of these issues. We are in the process of getting all new bedding for the hotel. We have already received a lot of it and are in the process of getting it into all of our rooms. Thank you for choosing to stay at our location and I do hope that the next time you visit Charlottesville that you choose to stay with us so that we cannot only meet your expectations but exceed them.

4/10 Poor

Nikolas

Travelled with family
Liked: Amenities
Manager getting upset when pointing out flaws in the rooms in spite of communicating it in the most polite way possible. They offered a room in which the smell of food was quite unpleasant to say the least and where fresh stains were all over the couch in particular. Instead of getting apologies by pointing it out, she was clearly annoyed which frankly made me uneasy. We ended up in a normal 1 bed room with my family of 4 and no reimbursement for the price difference was offered. We still enjoyed our time since Charlottesville and its surroundings is very pleasant. We were a bit squeezed in the room but at least it was clean.
Stayed 4 nights in Nov 2023
Response from Aaron on 30 Nov 2023
I'm sorry to hear about your experience at our location as it is not an issue we normally have. I have spoken to the manager you have mentioned and the necessary training is being put in place to ensure this type of interaction does not happen again. Thank you for choosing to stay at our location and I do hope that you will give us another chance the next time you visit Charlottesville so that we can not only meet your expectations but exceed them!

10/10 Excellent

Jermel

Stayed 1 night in Nov 2023
Response from Aaron on 30 Nov 2023
Thank you for choosing to stay with us and for leaving a review! We hope we can welcome you back to our property again the next time you visit Charlottesville.

2/10 Terrible

George

Stayed 2 nights in Nov 2023
Response from Aaron on 8 Dec 2023
I'm sorry to hear about your experience at our location and we would love to hear more about what went wrong with your reservation. Please feel free to reach out as we are more than happy to hear about any of the issues you faced while at our property and your feedback is important to us. Thank you for choosing to stay at our location and I hope to hear from you soon so that we can ensure that any issues you experienced at our location does not happen again.

10/10 Excellent

Paul

Stayed 1 night in Nov 2023
Response from Aaron on 30 Nov 2023
Thank you for taking the time to leave a review. We're very happy to hear that you enjoyed your stay with us and we hope to welcome you back to our property the next time you visit Charlottesville.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel, spacious rooms, friendly staff, great location, I will stay here again and again.
Stayed 1 night in Oct 2023
Response from Aaron on 30 Nov 2023
Thank you for taking the time to leave a review. We're happy to hear that you enjoyed your stay with us and we look forward to welcoming you back to our property the next time you visit Charlottesville.

8/10 Good

Kathleen

Stayed 1 night in Oct 2023
Response from Aaron on 30 Nov 2023
Thank you for taking the time to leave a review. We're glad to hear that you enjoyed your stay with us and would love to hear back from you about how we can improve. Feel free to reach out to the hotel at anytime and a manager would be more than happy to speak with you about your experience. Thank you for staying with us and we hope to welcome you back the next time you visit Charlottesville.

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was wonderful. Hotel is very nice, clean & comfortable & in a great location. The only disappointment was the items requested upon booking (& noted on my reservation upon check in) were not taken care of & a call to housekeeping was still necessary.
Stayed 2 nights in Oct 2023
Response from Aaron on 30 Nov 2023
Thank you for taking the time to leave a review as your feedback will be useful in improving our day to day operations. I'm happy to hear you enjoyed your stay with us and I will work with housekeeping to ensure that items requested prior to arrival are in the room before our guests are checked in. Thank you and I hope to welcome you back to our property the next time you visit Charlottesville.

4/10 Poor

Lorraine

Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our front desk check-in assistant was exceptional. She was courteous, polite, and genuinely friendly. Answering our questions after what I'm sure was a long and difficult day. Much appreciated.
Stayed 1 night in Sep 2023
Response from Aaron on 4 Oct 2023
Thank you for taking the time to leave a review. We're very happy to hear about the positive experience you had with out front desk agents and I am glad they were able to help you while you were at our property. We hope to welcome you back to our property the next time you visit Charlottesville.

10/10 Excellent

Mel

Stayed 1 night in Aug 2023
Response from Aaron on 13 Oct 2023
Thank you for taking the time to leave a review! We hope to welcome you back to our property the next time your travels bring you to Charlottesville.

10/10 Excellent

Janette, North Chesterfield

Stayed 1 night in Sep 2023
Response from Aaron on 4 Oct 2023
Thank you for leaving such a great review! We hope to welcome you back to our property the next time you find yourself in Charlottesville

10/10 Excellent

Ben

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gentlemen at the desk Saturday early morning saw that I was stressed that the coffee pot was empty in the lobby. By the time I pulled my car around (5 minutes...) to pick up my family, he had it refilled. Appreciate the little things and the attentiveness of this front desk staff!
Stayed 1 night in Sep 2023
Response from Aaron on 22 Sept 2023
I'm glad to hear that the staff stayed on top of your needs while you were with us. Thank you for taking the time to leave a review and we hope to welcome you back to our property the next time you find yourself in the area.

10/10 Excellent

Mylan

Liked: Cleanliness, staff & service, property conditions & facilities
clean, big room and great location
Stayed 1 night in Aug 2023
Response from Aaron on 26 Aug 2023
Thank you for taking the time to leave a review! We appreciate your business and hope to welcome you back to our property the next time you visit Charlottesville.

10/10 Excellent

Timothy, Littleton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Aaron on 15 Aug 2023
Thank you for taking the time to leave a review! We hope to welcome you back to our property the next time you visit Charlottesville.

10/10 Excellent

Stacey

Travelled with partner
Liked: Amenities
The room was perfect and the property was in the perfect spot for the activities we were doing
Stayed 1 night in Aug 2023
Response from Aaron on 15 Aug 2023
I'm glad that the room and location were to your liking! Thank you for taking the time to leave a review and we hope to welcome you back to our property in the future.

8/10 Good

katheline

Travelled with family
Liked: Amenities
Good value for money. Clean, big rooms. Friendly staff. Newly updated bathroom. Only negative: Sofabed a bit worn down and not comfortable. All in all, a good choice in Charlottesville.
Stayed 1 night in Aug 2023
Response from Aaron on 6 Aug 2023
Thank you for taking the time to leave some valuable feedback! We are glad to hear that you enjoyed your stay with us and we hope to welcome you back to our property the next time you visit Charlottesville.

6/10 Okay

Thomas D.

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The pool should be outside or better ventation. It smelled of the pool cheicals.
Response from Aaron on 17 Jul 2023
Thank you for taking the time to give us some feedback. I will make sure to pass this on to our General Manager and see if this is something we could look at doing next time we renovate our pool!

10/10 Excellent

Bobbie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay in Charlottesville, Virginia,
All the staff was friendly and the room was amazing. Bed was very comfortable. I also loved the large shower. The free breakfast was really good and staff was super.
Stayed 1 night in Jul 2023
Response from Aaron on 17 Jul 2023
Thank you for taking the time to leave a review. I'm very happy to hear that your interaction with the staff and your experience at breakfast was positive! We hope to welcome you back the next time you visit Charlottesville!

10/10 Excellent

Annemarie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Aaron on 17 Jul 2023
Thank you for taking the time to leave a review! We're happy to hear that you enjoyed your stay with us and we look forward to welcoming you back the next time you visit Charlottesville!

10/10 Excellent

Andy

Stayed 3 nights in Jul 2023
Response from Aaron on 2 Aug 2023
Thank you for taking the time to leave a review! We appreciate the time you took and we hope to see you again the next time you visit Charlottesville.

10/10 Excellent

Paul, Silver Spring

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
One of the nicest rooms I have had the pleasure of staying in, amazing
Stayed 1 night in Jul 2023
Response from Aaron on 8 Jul 2023
Thank you for taking the time to leave a review! We're happy to hear the room met your expectations and we look forward to welcoming you back in the future!

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Well located for access to the beautiful downtown area of Charlottesville
Stayed 1 night in Jul 2023
Response from Aaron on 8 Jul 2023
Thank you for taking the time to leave a review! We hope to welcome you back to our property in the future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Aaron on 8 Jul 2023
Thank you for the review! We hope to welcome you back next time you visit Charlottesville!

10/10 Excellent

InderJeet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Aaron on 30 Jun 2023
Thank you for staying with us and taking the time to leave such a great review! We hope to welcome you back to our property in the future!

6/10 Okay

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
What I didn't like about our stay is that when we opened the door to our room, there were other people already occuping the room. The staff couldn't understand why this happened. We were given a different room, near the ice machine :-( No flavored creamer like other locations for coffee.
Stayed 2 nights in Jun 2023
Response from Aaron on 30 Jun 2023
I'm very sorry to hear about your experience at our location! This is very out of the norm for our property and I will definitely look further into this issue for you. Thank you for choosing to stay with us and I do hope you will give us another chance in the future so that we can not only meet your expectations but exceed them!

6/10 Okay

Aaron

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Pet fee was not clearly stated on expedia and was big surprise when i arrived at the hotel… staff was understanding but would be helpful to clearly understand expenses before driving 4 hrs and have no options on arrival
Stayed 1 night in Jun 2023
Response from Aaron on 17 Jun 2023
I'm sorry to hear about this, Expedia does format their website so that they put the policies for the hotels near the bottom of the page which is where all of our pet information is stated. I'm sorry for this inconvenience and we hope to see you back at our property in the future.

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Jun 2023
Response from Aaron on 17 Jun 2023
Thank you for taking the time to leave such a great review. We hope to see you again in the future.

10/10 Excellent

Iuliia

Stayed 1 night in Jun 2023
Response from Aaron on 8 Jul 2023
Thank you for your review! We hope to see you again.

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
The surrounding area
Stayed 1 night in May 2023
Response from Aaron on 31 May 2023
Thank you for taking the time to leave a review! The nearby area is great and has some awesome options for food in walking distance. We hope to see you again next time you're in Charlottesville!

10/10 Excellent

MONICA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent experience. Would definitely stay here again!
Stayed 1 night in May 2023
Response from Aaron on 31 May 2023
We're so glad you had such a great experience with us! We look forward to seeing you again.

10/10 Excellent

Stephen

Stayed 3 nights in Apr 2023
Response from Aaron on 31 May 2023
Thank you for taking the time to leave a review! We hope to see you again next time you're in Charlottesville!

8/10 Good

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Good, could’ve been a bit better for the price
Staff was very friendly. The room was nice and spacious but the bed was very hard and uncomfortable. One light fixture was missing a light bulb and the extenders to close one set of the blinds were not on the blinds but sitting on the floor against the wall next to them - we had to reattach them ourselves to be able to close the blinds. Breakfast was ok, eggs were soggy and no bacon. The hotel was very quiet which was appreciated. Location was good. Parking is $10/day.
Stayed 1 night in Feb 2023
Response from Geoffrey Dennison on 18 Mar 2023
Thank you for taking your time to share your feedback with us. I appreciate that you shared the areas we can improve. This will allow us to exceed your expectations on your next visit.

8/10 Good

Gemelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location. It's close to UVA, John Paul Jones arena and the downtonw mall.
Stayed 1 night in Feb 2023
Response from Geoffrey Dennison on 18 Mar 2023
Thank you for the great review! I am glad you were able to take advantage of our fantastic location. We hope to see you again soon.

10/10 Excellent

Billy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the property's central location to the downtown mall in Charlottesville. The University of Virginia is a bit of a walk, but it's doable for someone of reasonable fitness. I will say that I failed to consider when I booked that each room was a full-service apartment. While I did not take full advantage of the kitchen, these rooms would be good for those staying for at least several weeks, or families who want to save on food costs.
Stayed 3 nights in Feb 2023
Response from Geoffrey Dennison on 18 Mar 2023
Thank you for choosing to stay with us during your visit to Charlottesville. On your next trip, there is a free trolley that runs from our downtown location to the University and back, which is a great way to get around.

10/10 Excellent

Kristen

Stayed 1 night in Feb 2023
Response from Geoffrey Dennison on 18 Mar 2023
Thank you for the great review!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Stayed 1 night in Jan 2023
Response from Geoffrey Dennison on 18 Mar 2023
Thank you for staying with us!!

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kitchens in room
Response from Geoffrey Dennison on 18 Mar 2023
Thank you for sharing your feedback! All of our suites have a kitchen so that you can make yourself at home with us.