All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
As advertised. Close to Biltmore estate for those not wanting to stay on the property
Dennis
Stayed 1 night in May 2024
Response from Manager on 24 May 2024
Hello Dennis,We appreciate you sharing your experience and are glad to hear our location was convenient for your visit to the Biltmore estate. Should you have any further feedback, please feel free to reach out to our management team. Thank you for choosing to stay with us.
Great breakfast, pleasant decor and space. Room didnt get housekeeping.
Peter
Stayed 2 nights in May 2024
Response from Manager on 22 May 2024
Hello Peter,We appreciate your positive comments about our breakfast and decor. Please be assured that we will address your concerns with the housekeeping team to prevent this from happening in the future.
Pool had not been checked since 5/9 and we were there arrived on 5/14; per log beside pool. Area smelled like a fish tank and water was a green color.
DONNA
Stayed 3 nights in May 2024
Response from Manager on 22 May 2024
Hello DONNA, Thank you for bringing this to our attention. We encourage guests to reach out to our management team directly with any concerns, so they can be addressed promptly and efficiently. We value your feedback and hope to welcome you back for a more enjoyable stay in the future.
Hello chasity n,We're delighted to hear you had a great experience with our staff during your stay. Our team takes pride in providing top-notch service to all our guests. If you have any further feedback or require assistance, feel free to reach out to our management team.
4/10 Poor
Charles
Travelled with partner
7 May 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Door was extremely hard to open. Pool looks dirty, plugs on 1 side of bed didn't work.
Charles
Stayed 2 nights in May 2024
Response from Manager on 10 May 2024
Hello Charles, We appreciate your feedback and apologize for the inconvenience you experienced. We will address these issues to enhance the guest experience. Thank you for bringing this to our attention and we hope to welcome you back in the future.
6/10 Okay
Thomas
Travelled with family
7 May 2024
Property has become dated. Only warm water for shower’s not hot and room service was lacking. Didn’t leave enough towels and shampoo dispenser was broke and I had to fix it.
Thomas
Stayed 4 nights in May 2024
Response from Manager on 7 May 2024
Hello Thomas,We appreciate your feedback and apologize for any inconvenience caused during your stay. Your comments will be shared with the relevant departments for further review and improvement. Please feel free to contact our management team to address any outstanding concerns you may have.
Hello Elaine,We are glad to hear that you found the hotel new and convenient during your stay. Your feedback is valuable to us, and we appreciate your time in sharing your experience. If you have any further comments or suggestions, please feel free to reach out to us.
10/10 Excellent
Anitha
5 May 2024
Anitha
Stayed 2 nights in Apr 2024
Response from Manager on 25 May 2024
Hello Anitha,We are delighted to hear that you enjoyed your stay with us! We look forward to welcoming you back in the future for another wonderful experience.
8/10 Good
Rhonda
Travelled with partner
29 Apr 2024
The check-in was great. However, after 2 hours of requesting soap so I could make the tours we booked, I had to go downstairs and and ask a third time. They did go get the soap filled then. The breakfast is cold if you wait past the 7:00 start time.
Rhonda
Stayed 3 nights in Apr 2024
Response from Manager on 1 May 2024
Hello Rhonda, We apologize for any inconvenience you experienced during your stay. Your feedback is valuable, and we will share your comments with our team for improvement. Please feel free to reach out to our management team directly to discuss your concerns further. Thank you for choosing to stay with us.
Hello Cynthia,We are thrilled to hear that you had a wonderful experience at our hotel! We look forward to welcoming you back soon for another amazing stay.
Our stay was great! Everyone was very friendly and helpful...
Jennifer
Stayed 3 nights in Apr 2024
Response from Manager on 25 Apr 2024
Hello Jennifer,Thank you for sharing your positive experience with us. We are delighted that our team members could contribute to making your stay enjoyable.
10/10 Excellent
raymond
20 Apr 2024
raymond
Stayed 1 night in Apr 2024
Response from Manager on 11 May 2024
Hello raymond,We are thrilled to hear that you had a wonderful stay with us! If you have any suggestions on how we can continue to improve, please feel free to reach out to us directly. We look forward to welcoming you back soon!
10/10 Excellent
Susan
19 Apr 2024
Susan
Stayed 1 night in Apr 2024
Response from Manager on 11 May 2024
Hello Susan,We are thrilled to hear that you had a wonderful stay at our hotel! We hope to welcome you back again soon for another fabulous experience.
Checkin folks were very helpful and knowledgeable of the area
Sandra
Stayed 1 night in Apr 2024
Response from Manager on 14 Apr 2024
Hello Sandra,We are pleased to hear that our check-in team was able to assist you with their local expertise. We always aim to provide a high level of service to enhance our guests' experience during their stay. Should you have any further inquiries or require assistance, please do not hesitate to reach out to us directly.
4/10 Poor
Rohtas
12 Apr 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
AC was not working in our room. At our request they moved to another room, however the window blinds were broken so we could not pull them. This woke us early on n the morning as the light could not be blocked.
Rohtas
Stayed 1 night in Apr 2024
Response from Manager on 15 Apr 2024
Hello Rohtas, We appreciate you bringing this to our attention and apologize for the inconvenience during your stay. Your feedback helps us improve our services for future guests. We suggest guests contact management directly to address any concerns or issues experienced during their stay.
Hello Mike,We are delighted to hear that you had a positive experience at our hotel. Your feedback is greatly appreciated. Thank you for choosing to stay with us and we hope to welcome you back again soon.
Indoor pool and loved the dove product soaps. It reduces waste. We sleep well.
Carlo
Stayed 1 night in Apr 2024
Response from Manager on 14 Apr 2024
Hello Carlo,We are delighted to hear that you enjoyed our indoor pool and the Dove product soaps provided for your stay. We strive to offer a comfortable experience for our guests, and we are pleased to hear that you had a restful night's sleep. If you have any further feedback or requests, please feel free to reach out to our management team.
10/10 Excellent
Jonathan
7 Apr 2024
Jonathan
Stayed 1 night in Apr 2024
Response from Manager on 28 Apr 2024
Hello Jonathan,We are delighted to hear that you had an excellent experience during your stay with us! We appreciate your patronage and hope to welcome you back soon for another wonderful stay.
Mary, at the front desk, was amazing! So sweet and welcoming. She even gave us a room with a view of the mountains as she overheard my husband say he wanted to see them.
vanessa
Stayed 1 night in Apr 2024
Response from Manager on 7 Apr 2024
Hello vanessa,We are delighted to hear that you had a positive interaction with Mary at the front desk and enjoyed the mountain view from your room. Our team strives to provide exceptional service to all our guests. Thank you for sharing your experience with us.
Hello Victoria,We appreciate your feedback regarding your recent stay with us. It's great to hear that you found the bed comfortable. We always strive to provide a restful environment for our guests and are sorry to hear about your experience with the ants in the bathroom. Your comments will be shared with our team for further review.
10/10 Excellent
Ben
4 Apr 2024
Liked: Staff & service
Ben
Stayed 1 night in Apr 2024
Response from Manager on 7 Apr 2024
Hello Ben,We are thrilled to hear that you enjoyed your stay with us! If there is anything else you need, please don't hesitate to reach out.
Very impressed! Had a great stay, awesome customer service. Clean room and large breakfast spread!
Luke
Stayed 2 nights in Mar 2024
Response from Manager on 7 Apr 2024
Hello Luke,We are delighted to hear that you had a great stay and appreciated our customer service. It's wonderful to know that you found your room clean and enjoyed our breakfast selection. Your positive feedback is truly appreciated, and we hope to welcome you back in the future.
Hello Janet,We are delighted to hear that you enjoyed our modern and clean accommodations! It would be our pleasure to welcome you back for another stay in the future.
10/10 Excellent
Alison
31 Mar 2024
Alison
Stayed 1 night in Mar 2024
Response from Manager on 20 Apr 2024
Hello Alison,We appreciate you choosing to stay with us! Should you have any insights to share about your experience, please don't hesitate to contact us. We hope to welcome you back soon for another exceptional stay!
Hello Paula,We are delighted to hear that you had a wonderful stay with us! Please feel free to reach out if you have any further comments or need assistance.
Beautiful, immaculate hotel. The rooms, pool, breakfast and staff were wonderful. Would definitely stay again!
John
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello John,Thank you for taking the time to share your positive experience with us! We are delighted to hear that you enjoyed our beautiful hotel, immaculate rooms, pool, breakfast, and wonderful staff. Your kind words mean a lot to us, and we look forward to welcoming you back on your next visit!
8/10 Good
Amy, Columbus
Travelled with family
25 Mar 2024
Liked: Cleanliness, staff & service, amenities
The day we arrived the hot water was out and we didn’t have water until Saturday morning. I don’t know if Expedia or the hotel would be willing to compensate for the inconvenience.
Amy
Stayed 2 nights in Mar 2024
Response from Manager on 27 Mar 2024
Hello Amy,We apologize for any inconvenience you experienced during your stay. Please contact our management team directly to discuss your concerns further. Thank you for sharing your feedback with us.
8/10 Good
Logan
Travelled with family
24 Mar 2024
Liked: Cleanliness, staff & service, amenities
It’s always a nice place, but unfortunately had 2 days w/out hot water..due to a break at the hotel
Logan
Stayed 3 nights in Mar 2024
Response from Manager on 27 Mar 2024
Hello Logan,We apologize for the inconvenience you experienced during your stay. Please do not hesitate to reach out to our management team directly to address any concerns from your recent visit. Thank you for your feedback, and we hope to welcome you back in the future.
Clean facility and friendly staff. Breakfast was very good.
Kristine Denise
Stayed 4 nights in Mar 2024
Response from Manager on 27 Mar 2024
Hello Kristine Denise,We are delighted to hear that you appreciated our clean facility, friendly staff, and enjoyed our breakfast offerings. Should you have any further feedback or need assistance, please feel free to reach out to our management team directly. Thank you for your review!
8/10 Good
John
Travelled with family and small children
24 Mar 2024
Liked: Cleanliness, staff & service, amenities
We are waiting on a discount from Expedia which the hotel agreed to due to a hot water failure for the night. Thanks
John
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello John,We appreciate you bringing this to our attention. For any concerns regarding discounts or refunds, we kindly ask you to contact Expedia directly as they manage reservations and payments. Your understanding is greatly appreciated.
8/10 Good
Laura
22 Mar 2024
Liked: Cleanliness, staff & service
We had no water this morning and no hot water once it was turned back on due to a leak downstairs
Laura
Response from Manager on 24 Mar 2024
Hello Laura,We apologize for any inconvenience caused during your stay. Your feedback is valuable, and we have addressed the issue to prevent future occurrences. Please reach out to our management team directly for any further assistance regarding your experience.
Great area, great staff and very clean. very pleased with our stay
chaley
Stayed 1 night in Mar 2024
Response from Manager on 9 Mar 2024
Hello chaley,We're thrilled to hear that you enjoyed our convenient location, exceptional service, and cleanliness during your stay. Your satisfaction is our top priority, and we're grateful for your kind words. Should you have any future feedback or need further assistance, please feel free to reach out to our management team directly.
10/10 Excellent
Jeff
4 Mar 2024
Jeff
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Jeff,We are delighted that you had a wonderful experience during your stay with us. Please feel free to reach out if there is anything else we can assist you with.
Hello Patrick,We're delighted to hear that you enjoyed your stay with us! Thank you for taking the time to share your positive feedback. Our team strives to provide exceptional service and we're thrilled to know that you had a great experience. Should you have any future stays with us, feel free to reach out with any special requests or preferences.
10/10 Excellent
Angela
28 Feb 2024
Angela
Stayed 1 night in Feb 2024
Response from Manager on 2 Mar 2024
Hello Angela,We are delighted to hear that you had a wonderful experience during your stay with us. We hope to welcome you back again soon for another memorable stay!
Hello Rebecca,We're happy to hear you had an exceptional experience during your stay with us! Please don't hesitate to reach out if you have any further comments or need assistance.
It was very pleasant. The bathroom sink was clogged, it was a Saturday night with no maintenance on site. However, the issue was quickly resolved.
Karen
Stayed 1 night in Feb 2024
Response from Manager on 28 Feb 2024
Hello Karen, Thank you for sharing your feedback with us. We are glad to hear that you had a pleasant stay overall and that the issue with the bathroom sink was resolved promptly. Our team works hard to address any concerns that may arise during our guests' stays. Your comments will be shared with the relevant departments for further review and improvement.
Breakfast area was not maintained regarding cleanliness and stocking up things. We had to continually wait for eggs and/or bacon constantly. Tables weren’t wiped off at any time while we ate breakfast for 2 mornings. When we checked out at 11:00am tables and floors were still disgusting.
Rebecca
Stayed 2 nights in Feb 2024
Response from Manager on 28 Feb 2024
Hello Rebecca, Thank you for providing feedback on your recent stay. Your comments are important to us, and we will share them with our team for review and improvement. We apologize for any inconvenience this may have caused during your visit. We strive to deliver excellent service, and your comments will help us enhance the guest experience.
Hello Mariah,We are overjoyed to hear that you had a wonderful stay with us! We look forward to welcoming you back in the future for another exceptional experience.
Convenient, affordable and clean! Spacious room and free parking.
Michael
Stayed 2 nights in Feb 2024
Response from Manager on 20 Feb 2024
Hello Michael,We are delighted to hear that you found our hotel convenient, affordable, and clean, with spacious rooms and free parking. Your positive feedback is greatly appreciated, and we hope to welcome you back again soon for another enjoyable stay.
10/10 Excellent
Susannah
Travelled with partner
18 Feb 2024
Liked: Cleanliness, staff & service, amenities
Staff was amazing. So friendly and helpful . They connected us with an IT hotline that solved a difficult problem we were experiencing.
Delicious breakfast with many gluten-free options.
Very convenient location,
Susannah
Stayed 2 nights in Feb 2024
Response from Manager on 20 Feb 2024
Hello Susannah,We are delighted to hear that you appreciated the exceptional service provided by our staff and enjoyed our delicious breakfast options. It's fantastic to know that you found our location convenient for your needs during your stay. Your feedback is truly valued, and we look forward to welcoming you back in the future.
Clean, good service, comfortable rooms, good breakfast… we would definitely stay here again. My wife is a hotel snob and she was pleased so no complaints here.
Chuck
Stayed 2 nights in Feb 2024
Response from Manager on 20 Feb 2024
Hello Chuck,We're delighted to hear that you enjoyed your stay with us! It's wonderful to know that our clean rooms, good service, and breakfast met your expectations. We look forward to welcoming you back in the future.
Hello Nathan,We appreciate you taking the time to share your feedback with us. We are thrilled to hear that you had an awesome experience during your stay. Thank you for choosing our hotel, and we hope to welcome you back in the future!
Professional staff. Easy registration. Got the room quickly.
Donald
Stayed 1 night in Feb 2024
Response from Manager on 15 Feb 2024
Hello Donald,Thank you for your kind feedback! We're pleased to hear that our staff provided a professional service and that the check-in process was smooth for you. We strive to ensure that our guests have a seamless experience from start to finish. We appreciate your stay with us and hope to welcome you back in the future.
Hello Rana,Thank you for your kind words! We are delighted to hear that you had an excellent experience during your stay with us. Your satisfaction is our utmost priority, and we strive to continually provide exceptional service to all of our guests. We look forward to welcoming you back again soon.
Hello Karen Lee,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a wonderful experience with us. We hope to have the pleasure of welcoming you back in the future for another flawless stay.
Hello MaryBeth,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. We look forward to welcoming you back soon!