All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
I like the sheer curtains in the room. Bright & colorful, very unusual for a chain hotel!
I wish there had been access to drinking water in the lobby and at breakfast
I have stayed at this property several times and it is always a great place. the hotel is nice and clean with all the modern amenities.
Ronald
Stayed 1 night in May 2024
Response from Carlton S. on 15 May 2024
Dear Ronald,Thank you so much for your kind words and for being a loyal guest at our property! We truly appreciate your continued support and feedback. It's fantastic to hear that you consistently enjoy your stays with us and that you find our hotel clean and well-equipped with modern amenities. Providing a comfortable and enjoyable experience for our guests is our top priority, and we're delighted to know that we've been successful in doing so for you. We look forward to welcoming you back for many more memorable stays in the future! If there's anything we can do to enhance your experience even further, please don't hesitate to let us know.
10/10 Excellent
Karen Lynn
26 Apr 2024
Karen Lynn
Stayed 1 night in Apr 2024
Response from Carlton S. on 17 May 2024
Dear Karen Lynn,Thank you for staying with us. We hope to see you again soon.
The main complaint is the running toilet and then it literally took more than 3 minutes for the toilet tank to fill after flushing and it ran all night. Also, the room was so cold all night even after turning off the unit. Cold air blew all night. We even turned the heat on the next morning and it didn't seem to be working great set at 76 degrees. These things were very annoying. I only stayed one night for a few hours so I didn't complain. I was also put in a handicap room which I did not request and couldn't hang my bag or clothes because they would have been on the floor. I had to hang them from the door hinge. Again, I didn't want to complain. I just think that if a guest didn't request a handicap room they should be reserved or at least ask the guest when checking in if they mind being assigned to a handicap room.
Robin
Stayed 1 night in Mar 2024
Response from Carlton S. on 25 Mar 2024
Dear Robin,Thank you for sharing your experience. We hope to get a chance to better serve you in the future.
Very clean, quiet, roomy, super breakfast, excellent staff.
Mark
Stayed 1 night in Dec 2023
Response from Jovi on 2 Feb 2024
We thank you for the 5/5 review, Mark! We hope to see you again in the future.
8/10 Good
Jenny
Travelled with partner
30 Dec 2023
Liked: Cleanliness, staff & service, amenities
The staff were very welcoming. We dropped our belongings in the room and headed out for dinner. There were a lot of options close by. When we got back we noticed a hot chocolate and tea area. A lovely touch. The room was very clean but the bed was atrocious! It sunk in the middle. We kept falling into each other during the night. It took me 5 minutes of warm up stretching to be able to stand upright the next morning. Also the refrigerator made a weird high pitched noise. I almost unplugged it.
Jenny
Stayed 1 night in Dec 2023
Response from Carlton S. on 21 Feb 2024
Dear Jenny,Thank you for staying with us while visiting Charlottesville. We appreciate the time you took to let us know about the bed in your room. We will pass this along to the appropriate team members to be addressed accordingly. We look forward to seeing you again, should your travels bring you this way.
Staff was amazing. The only reason I didnt give 5 stars was because the bed was pretty uncomfortable. Also, room service came in and took all the dirty towels and didnt leave clean ones so we had no towels left in our room, we had to go downstairs to get some from the front desk. Other than that, hotel is pristine and staff is AMAZING
Daniel
Stayed 4 nights in Nov 2023
2/10 Terrible
Mike
12 Nov 2023
Disliked: Property conditions & facilities
This was my third stay here and my last. Room was full of roaches
Lauren was very welcoming at check in. Our room was clean and the room was quiet. Breakfast was great with plenty of options. Hotel was close to shopping area and soccer fields.
The ladies at the front desk were so personable and friendly. I felt as if I definitely ask them for anything. They were very welcoming and inviting. The hotel was clean; breakfast was okay; the room was comfortable and I have a hard time falling asleep in hotels. Overall I would stay again if I need to for short periods.
The mattress was uncomfortable, and the carpets were old and dirty. The room was very small for the price per night. There were a bunch of people grilling out back like they lived there, and homeless people hanging out. Weird. Breakfast was good and people were very nice.
Staff were friendly and efficient. Lots of clean, good quality linens. Lots of hot water and water pressure was high. There was black mold under the soap holder in the bathroom. The artwork in the room can only be described as dark and suicidal. It was very quiet. Breakfast was excellent. Kind of a up and down experience but overall good enough.