Outdoor pool

Reviews of JW Marriott Charlotte

4.5 out of 5
JW Marriott Charlotte
600 S College St, Charlotte, NC

Reviews

9.4

Exceptional

Rating 10 - Excellent. 365 out of 455 reviews" "
Rating 8 - Good. 43 out of 455 reviews" "
Rating 6 - Okay. 28 out of 455 reviews" "
Rating 4 - Poor. 8 out of 455 reviews" "
Rating 2 - Terrible. 11 out of 455 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

paresh

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellent property. Will return.
Stayed 1 night in May 2024
Response from The JW Marriott Team on 27 May 2024
Dear Valued Guest, We are happy to hear that you enjoyed your stay with us, we are looking forward to your next visit.

10/10 Excellent

Deon

Liked: Cleanliness
Stayed 1 night in May 2024

10/10 Excellent

Jose Miguel, Tegucigalpa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice elegant and great restaurants
Stayed 4 nights in May 2024
Response from David on 23 May 2024
Jose, thakn you for sharing your experience after your recent visit. With three great options from Cocktails and casual to upscale and great wine we have your covered. We are also just steps from the best of entertainment in the heart of the city. Thank you for sharing and enjoy a great summer.

10/10 Excellent

David

Stayed 2 nights in May 2024
Response from David on 23 May 2024
David, thank you for sharing your stars with us.

10/10 Excellent

Daphane Lenea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, clean, quiet. Friendly staff. Parking kinda sucks. Valet is available
Stayed 2 nights in May 2024
Response from David on 21 May 2024
Daphane, thank you for joining us at the JW Marriott Charlotte. We were thrilled to have the opportunity to host, and we all look forward to your return. Valet parking is the best option at uptown hotels in Charlotte. There are also privately owned parking garages all around, but they are not connected to or affiliated with the hotels. Thank you again and travel safe this summer.

10/10 Excellent

Katina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing views! Delicious food! Courteous attendants! Can’t wait to stay here again with my lovely spouse!
Stayed 1 night in May 2024
Response from The JW Marriott Team on 19 May 2024
Dear Valued Guest, We strive to provide a five-star experience for all guests. We are happy to hear that you enjoyed your stay, and we are looking forward to your next stay with us.

10/10 Excellent

Milton

Travelled with partner
Liked: Amenities
Me encantó este lugar, super moderno y acogedor.
Stayed 2 nights in May 2024
Response from The JW Marriott Team on 19 May 2024
Dear Valued Guest, We are happy that you enjoyed your stay with us. We are looking forward to your next stay with us.

10/10 Excellent

Josie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great hotel. So happy we stayed there. It's pretty expensive tho, but I guess to be expected in the area.
Stayed 2 nights in May 2024
Response from David on 20 May 2024
Josie, thank you for sharing your review and thank you for choosing the JW Marriott Charlotte for your stay. I hope you were able to make some you time and enjoy the Spa by JW during your visit.

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Great modern hotel with great facilities in the center of Charlotte! Helpful and friendly staff!
Stayed 1 night in May 2024
Response from David on 14 May 2024
Christian, thank you for joining us while you visited Charlotte. The hotel is in the heart of the city and is walkable to all major venues as well as the South End neighborhood. Thank you for sharing your review and we all look forward to the opportunity to welcome you back again soon.

10/10 Excellent

Rogelio

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great as always. We love this place. The pool and bar next to it, where they serve bites is awesome. Excellent size bedrooms. Great breakfast. We’ll keep coming back
Stayed 2 nights in May 2024
Response from The JW Marriott Team on 12 May 2024
Dear Valued Guest , We are happy to hear that you had a wonderful stay! We are already looking forward to your next stay with us.

10/10 Excellent

Andre

Stayed 1 night in May 2024

10/10 Excellent

Jennifer M, Robbinsville

Stayed 2 nights in Apr 2024
Response from David on 22 May 2024
Jennifer, thank you for sharing your stars with us and thank you for choosing to stay with us. We all appreciate your business and we are thrilled that you were able to enjoy all of the amenities at the hotel.

10/10 Excellent

salman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel rooms are really nice, the view from the 18th floor is pretty decent with the city lights at night. Valet parking during the stay was about 45 dollars at night come and go as you please. Self parking was around 30 dollars maximum I think, but you gotta pay every time you leave the parking lot, so if you plan to go in and out look into valet. The pool closes at 8 and there is no room service if you get hungry late late at night. The staff are wonderful and friendly.
Stayed 4 nights in Apr 2024
Response from David on 2 May 2024
Salman, thank you for joining us while in Charlotte and thank you for sharing your experience. Valet parking at most Uptown hotels is 48 and there are several parking garages that are not affiliated or connected to the hotel on the surrounding blocks. As you mentioned valet allows for in and out access for a flat price while the private garages are 26 after the first 3 hours without in and out access. As a solid tip we recommend departing the private garages prior to 8am as they reset the daily 26 fee at 5am.

6/10 Okay

GRACE

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Safety
Stayed 2 nights in Apr 2024
Response from David on 2 May 2024
Grace, thank you for taking time to share your review with us and thank you for choosing our hotel as your destination in Charlotte. I am glad you enjoyed our dispatch elevators are very modern and for our guest's privacy they provide only guests access to their assign room floor.

8/10 Good

Lewam

Stayed 2 nights in Apr 2024
Response from The JW Marriott Team on 19 May 2024
Dear Valued Guest , We strive to provide a 5 star experience for all of our guests. We hope to provide that for you on your next stay with us.

10/10 Excellent

Karrie, Lancaster

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from David on 24 Apr 2024
Karrie, thank you for taking time to share your review. We all appreciate your choosing to stay with us at the JW Marriott Charlotte and we look forward to welcoming you back so you can enjoy Aura Rooftop this summer.

10/10 Excellent

Amber

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were able to check in early and the rooftop bar was amazing.
Stayed 1 night in Apr 2024
Response from David on 22 Apr 2024
Amber, thank you for taking time to share your stars with us. On behalf of the entire team, thank you for choosing to stay at the JW Marriott Charlotte. The weather was great last week, and I hope you were able to enjoy Caroline's Oyster Bar after cocktails at Aura Rooftop.

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Apr 2024
Response from David on 22 Apr 2024
Casey, thank you for your kind words! With three destination dining options and the Spa by JW, we have all the amenities to help you entertain, unwind and enjoy.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 2 nights in Apr 2024
Response from David on 22 Apr 2024
Jonathan, thank you for sharing your stars with us. We all appreciate you choosing to stay with us, and we look forward to your return. Safe Travels!

10/10 Excellent

Nicolas

Stayed 3 nights in Apr 2024
Response from David on 9 May 2024
Nicolas, thank you for sharing your stars with us. We all greatly appreciate your business and I hope you were able to enjoy dinner reservations at Dean's Italian Steakhouse during your visit.

10/10 Excellent

Arlowyn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walk to the light rail and downtown. Was there for March madness so it was very convenient.
Stayed 4 nights in Mar 2024
Response from David on 17 Apr 2024
Arlowyn, thank you for taking time to share your reivew and experience with us. As you mentioned we are located in the heart of Uptown and a convenient walk to the best in sports, art, and entertainment. I am thrilled that you enjoyed the March Madness weekend in the Queen City as much as we enjoyed hosting all of the great fans. Thank you for staying with us and travel well.

8/10 Good

Cynthjia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We did not like the parking garage being so far away from the hotel. If we did not use valet parking, it was extremely difficult getting our luggage from our car to the hotel due to our age. The hotel is very expensive.
Stayed 3 nights in Apr 2024
Response from David on 16 Apr 2024
Cynthjia, thank you for choosing to stay with us at the JW Marriott Charlotte and thank you for sharing your experience. The garage behind the hotel is not affiliated with or connected to the hotel. It is owned by the adjacent bank, but our team is always on the front driveway to valet your vehicle providing a continent option for arrival and departure. We can also assist in with a bell cart to unload and pack your vehicle during your visit. Thank you again for sharing and travel well this summer.

8/10 Good

JUAN

Stayed 1 night in Apr 2024
Response from The JW Marriott Team on 4 May 2024
Dear Valued Guest, We strive to provide a 5 star experience for our guests. We are looking forward to your next stay with us.

10/10 Excellent

matthew, Halethorpe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good.
Stayed 2 nights in Apr 2024
Response from David on 15 Apr 2024
Matthew, thank you for taking time to share your review. We all appreciate your choosing to stay with us and we hope we have the opportunity to welcome you back again soon.

6/10 Okay

Imran, Elmhurst

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from The JW Marriott Team on 13 Apr 2024
Dear Valued Guest, We strive for each and every guest to have a 5 star experience with us. We are sad to hear that your stay was not. We are looking forward to your next stay with us.

10/10 Excellent

Tonya

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from The JW Marriott Team on 7 Apr 2024
Dear Valued Guest, We are excited to hear that you enjoyed your stay with us. We strive to provide an 5 star experience for our guests. We are looking forward to your next stay with us.

6/10 Okay

Melissa, Blythewood

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from David on 3 Apr 2024
Melissa, thank you for styaing with us while you were in Charlotte. We all appreciate your business and we look forward to the opportunity to welcome you back soon.

10/10 Excellent

deirdra

Stayed 1 night in Mar 2024
Response from David on 15 Apr 2024
Deirdra, thank you for sharing you stars with us. The entire team appreciates your business, and we hope you were able to enjoy all of the amenities our hotel offers.

10/10 Excellent

Gisela M.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service and walking distance of the main attractions. Dining options were excellent.
Stayed 2 nights in Mar 2024
Response from The JW Marriott Team on 24 Mar 2024
We are elated to hear that you enjoyed your stay! we are already looking forward to your next stay with us.

10/10 Excellent

Jasmine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only complaint was the mini fridge in our room. It wasn’t cold enough to keep anything chilled.
Stayed 2 nights in Mar 2024
Response from The JW Marriott Team on 22 Mar 2024
Dear Valued Guest, we are happy to hear that you enjoyed your stay with us. We are looking forward to your next stay with us!

10/10 Excellent

Nicole

Stayed 1 night in Mar 2024
Response from David on 12 Apr 2024
Nicole, thank you for taking time to share your stars with us. We greatly appreciate your business and look forward to your return.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from The JW Marriott Team on 19 Mar 2024
We are happy to hear you enjoyed your stay with us. We are already looking forward to your next stay with us.

10/10 Excellent

Breshell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay the view was beautiful
Stayed 1 night in Mar 2024
Response from David on 18 Mar 2024
Breshell, thank you for joining us at the JW Marriott Charlotte and for sharing your review. We always recommend prebooking your reservations for our dining and rooftop experiences as these spaces book up in advance. Thank you again and travel well.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The JW Marriott Team on 19 Mar 2024
Dear Valued Guest, We are happy to hear that you enjoyed your stay with us. We are looking forward to your next visit with us.

10/10 Excellent

Amy

Stayed 1 night in Mar 2024
Response from The JW Marriott Team on 6 Apr 2024
Dear Valued Guest, We are happy to hear that you enjoyed your stay with us. We are looking forward to your next stay with us!

10/10 Excellent

Travis, San Antonio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Liked
Stayed 1 night in Mar 2024
Response from David on 18 Mar 2024
Thank you, Travis. With the entire city just steps away from our front door there is always a lot to like about the Charlotte.

8/10 Good

Chauntaya

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from David on 18 Mar 2024
Chauntaya, thank you for sharing your stars with us. We look forward to seeing you again soon so you can enjoy a relaxing day at the Spa by JW.

10/10 Excellent

Michael, Culver City

Liked: Cleanliness, staff & service, property conditions & facilities
Great service, especially steak house and room service. Food was very good. Breakfast in co concierge lounge was very good
Stayed 2 nights in Mar 2024
Response from The JW Marriott Team on 12 Mar 2024
We are so pleased to hear that you enjoyed your stay with us! We are already looking forward to your next stay with us.

10/10 Excellent

Michael, Culver City

Liked: Cleanliness, staff & service, property conditions & facilities
Really liked the service. Tyler at Deans Steakhouse and James from Room Service
Response from David on 12 Mar 2024
Michael, thank you for taking time to share your kind words recognizing Tyler and James for their hospitality and service. We all appreciate your choosing to stay with us and I hope we are able to welcome you back soon.

10/10 Excellent

Kelly

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from The JW Marriott Team on 10 Mar 2024
We are happy to hear you enjoyed your stay with us. We are looking forward to your next stay with us.

10/10 Excellent

Glen

Travelled with partner
Liked: Property conditions & facilities
Very nice hotel
Stayed 1 night in Feb 2024
Response from David on 23 Feb 2024
Glen, thank you for taking time to share your review and thank you for joining us at the JW Marriott Charlotte. I am glad you were able to enjoy all of our amenities including Dean's Italian Steakhouse and Caroline's Oyster Bar and I hope you were able to enjoy the walkability of Uptown while exploring our city. Thank you, again and travel well.

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and best hotel if attending events at the Convention Center.
Stayed 3 nights in Feb 2024
Response from David on 23 Feb 2024
Wayne, thank you for sharing your commentary on your recent visit to Charlotte. Our location is superb with the Convention Center just across the street, our major stadium just a couple of blocks away, corporate offices around the corner and all of the best of Boadway, dining and nightlife withing walking distance. Thank you once again and we look forward to the privilege of hosting again in the near future.

10/10 Excellent

Lauren

Stayed 1 night in Feb 2024
Response from The JW Marriott Team on 23 Feb 2024
Dear Valued Guest, We are glad you enjoyed your stay with us. We are looking forward to your next stay with us.

10/10 Excellent

Jada Tsion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i enjoyed my stay. very comfortable bed and pillows. ambiance is just right!
Stayed 1 night in Feb 2024
Response from David on 21 Feb 2024
Jada, we appreciate you taking time to share your experience and thank you for choosing to stay at the JW Marriott Charlotte. We are fortunate to have you as our guest and we all look forward to welcoming you back again soon.

10/10 Excellent

Chad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous!!! We love JW.
Stayed 2 nights in Feb 2024
Response from David on 19 Feb 2024
Chad, thank you for sharing your experience! We all appreciate your business, and we hope we have the opportunity to serve you again soon.

10/10 Excellent

Manuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is nice
Stayed 1 night in Feb 2024
Response from David on 12 Feb 2024
Manuel, thank you for choosing to enjoy your stay at the JW Marriott Charlotte. I hope you were able to find a few moments to unwind and also enjoy our vibrant dining options. Thank you again and travel well.

10/10 Excellent

Jakeyso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from David on 12 Feb 2024
Jakeyso, thank you for taking time to share your review. We are grateful for your business, and we look forward to sharing more of our hospitality with you in the future.

10/10 Excellent

Orin

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property, great location, easy to walk to all attractions.
Stayed 1 night in Feb 2024
Response from David on 6 Feb 2024
Orin, thank you for choosing to stay with us at the JW Marriott Charlotte. Ia m thrilled that you were able to explore the Queen City while enjoying all of the amenities inside the hotel. I hope you have amazing travels this year and we all look forward to the opportunity to welcome you back soon.

10/10 Excellent

Jamie

Stayed 2 nights in Feb 2024
Response from David on 6 Feb 2024
Jamie, thank you for taking time to share your review. I hope you were able to enjoy cocktails at Caroline's Oyster Bar during your stay. We look forward to seeing you again in March when Aura Rooftop re-opens for the season.

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Love this place
Stayed 1 night in Dec 2023
Response from David on 1 Feb 2024
Tiffany, thank you for joining us in charlotte and we appreciate your taking time to share your review. We all hope you have the chance to enjoy amazing cocktails at Caroline's Oyster Bar and relax at the Spa by JW on your next visit.