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Reviews of Hyatt Place Charlotte Airport/Lake Pointe

3 out of 5
Hyatt Place Charlotte Airport/Lake Pointe
4119 South Stream Boulevard, Charlotte, NC

Reviews

8.4

Very good

Rating 10 - Excellent. 540 out of 1000 reviews" "
Rating 8 - Good. 256 out of 1000 reviews" "
Rating 6 - Okay. 109 out of 1000 reviews" "
Rating 4 - Poor. 52 out of 1000 reviews" "
Rating 2 - Terrible. 43 out of 1000 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jerrold, Conover

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

Leah

Disliked: Cleanliness, amenities, property conditions & facilities
No breakfast food. Sheets dirty with food crumbs in them.
Stayed 3 nights in Apr 2024

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff
Stayed 1 night in Apr 2024

10/10 Excellent

zenia

Stayed 1 night in Apr 2024

8/10 Good

Reyna M.

Liked: Cleanliness, staff & service
Under renovations
Stayed 1 night in Mar 2024

10/10 Excellent

Mexie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is great, they were very helpful in everything (food, shopping, etc) very accomodating also
Stayed 3 nights in Mar 2024

10/10 Excellent

Dionca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Dahlia

Liked: Cleanliness
Stayed 1 night in Mar 2024

4/10 Poor

Mistie

Disliked: Cleanliness, property conditions & facilities
Check in was at 3, arrived at 4:15 and my room still wasn’t ready. Coffee maker was dirty and carpet outside of the bathroom was sticky
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the layout of the room. It was very accomading for me and the reason I was there. The front desk ladies were super nice and helpful.
Stayed 3 nights in Mar 2024

10/10 Excellent

Erik

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and Customer Service Friendly.
Stayed 1 night in Mar 2024

4/10 Poor

Garrett

Stayed 4 nights in Feb 2024

10/10 Excellent

John J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was fine. The hotel has been undergoing renovations but it was not to bothersome. It is due to be done at the end of February
Typical king bedroom and the couch pulled out also.
Stayed 1 night in Feb 2024

6/10 Okay

Ngirababo

Travelled with partner
Stayed 1 night in Jan 2024

8/10 Good

querida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

4/10 Poor

Leslie

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We liked the staff.
Stayed 3 nights in Jan 2024

10/10 Excellent

Kowshara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Ellen Larene

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The hotel staff was really friendly and breakfast the one morning we got up early enough to eat was great. The availability of the fitness center on Sunday afternoon was a plus.
Stayed 2 nights in Dec 2023

2/10 Terrible

Edwin

Edwin did not show up to check in. He’s an international passenger and couldn’t get to use his phone. We were unable to contact him. I hope we can reserve the room for another date so I don’t loose my money
Stayed 1 night in Dec 2023

6/10 Okay

Lynsey

Liked: Cleanliness, room comfort
Quite dated
Hotel is very dated but is being renovated in some areas currently. Room was a good size. WiFi and air conditioning both functioning ok. Breakfast offering was good. Bar is just an extension of the reception desk, so whilst it would've been possible to have a drink there, i would've been the only customer. Lady who checked me in was friendly. Lady who checked me out was very indifferent. Airport transfers worked OK. Good sports bar across the car park for food and drinks
Stayed 1 night in Dec 2023

6/10 Okay

Marisa

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The 2nd floor smelled like mold n mildew soon as you got off the elevator. We stayed in room 209 the air conditioning unit was leaking the whole floor/carpet was wet so we had to watch how we got out of the bed or our socks would be socked AGAIN! The complimentary breakfast was cold! The hashbrowns nor the eggs were not cooked thoroughly. 😡😡😡
Stayed 1 night in Dec 2023

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jeremiah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super helpful with checkin as well as checkout. Comfortble beds as well.
Stayed 1 night in Dec 2023

2/10 Terrible

David

Stayed 1 night in Dec 2023

10/10 Excellent

Colleen

8/10 Good

Michael

Liked: Cleanliness, staff & service
They are in process of remodeling so I know conditions will be much better when completed.
Stayed 2 nights in Dec 2023

6/10 Okay

Jorge, Myakka

Liked: Staff & service
Stayed 3 nights in Nov 2023

10/10 Excellent

Dara

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Nov 2023

10/10 Excellent

Michelle, Roanoke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Nov 2023

10/10 Excellent

Sheila, Newport News

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet
Stayed 2 nights in Nov 2023

6/10 Okay

Melissa

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Definitely needs a remodel. Beds are very comfortable tho! Free shuttle to the airport & parking is a
Stayed 1 night in Oct 2023

10/10 Excellent

Thomas

Liked: Cleanliness
Very excellent, staff is the BEST!!! 5 Stars!
Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable pitstop
Good comfortable hotel for an overnight. Very clean & the buffet breakfast is excellent.
Stayed 1 night in Oct 2023

8/10 Good

Mike

Stayed 2 nights in Oct 2023

8/10 Good

Shanice

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facility was clean and quiet. I wish the rooms had microwaves in them
Stayed 1 night in Sep 2023

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Lonnie

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful stay
Stayed 1 night in Sep 2023

8/10 Good

Megan

Stayed 1 night in Sep 2023

10/10 Excellent

Eela

Liked: Cleanliness, staff & service, property conditions & facilities
All good- thank you
Stayed 1 night in Sep 2023

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overnight stay
Convenient, clean, and comfortable place for an overnight stay to go to Bank of America stadium for a football game.
Stayed 1 night in Sep 2023

8/10 Good

Nicolas

Liked: Staff & service
Easy to get to and staff was great
Stayed 1 night in Aug 2023

8/10 Good

Yalemwork

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Rosie

I was not made aware that I had to request shuttle and was delayed in getting to property. First room assigned had gum on floor in two places. Second room was clean and comfortable. Staff was helpful and the complimentary breakfast was excellent.
Stayed 1 night in Aug 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Michele

Business traveller
Liked: Staff & service
This hotel needs SERIOUS renovation... The room was quite ok, but the common areas, like breakfast room and elevators are falling apart. When I was having breakfast, it was raining and water was eaking from the ceiling on the chair next to me. The breakfast was decent and the fitness club well equipped.
Stayed 1 night in Aug 2023

10/10 Excellent

Colleen, LEXINGTON

Stayed 1 night in Aug 2023

10/10 Excellent

H michael

Stayed 1 night in Aug 2023

10/10 Excellent

Michelle M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Y
Stayed 5 nights in Jul 2023

10/10 Excellent

Donald

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and accommodating
Stayed 3 nights in Jul 2023