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Reviews of Comfort Inn & Suites Kannapolis - Concord

2.5 out of 5
Comfort Inn & Suites Kannapolis - Concord
3033 Cloverleaf Pkwy, Kannapolis, NC

Reviews

8.0

Very good

Rating 10 - Excellent. 292 out of 704 reviews" "
Rating 8 - Good. 240 out of 704 reviews" "
Rating 6 - Okay. 88 out of 704 reviews" "
Rating 4 - Poor. 46 out of 704 reviews" "
Rating 2 - Terrible. 38 out of 704 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Stacey

Travelled with family, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Property is dated and not in great condition. Room linens were clean but room had a smell, ac wasn’t super cold, bathroom wasn’t great.
Stayed 2 nights in May 2024
Response from Manager on 6 May 2024
Hello Stacey,We appreciate your feedback regarding your recent stay with us. Your comments will be shared with our team for further evaluation and improvements. We hope you will consider staying with us again in the future to experience any positive changes we make.

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and spacious. Sheets were soft.
Stayed 2 nights in Apr 2024
Response from Guest Relations Management on 20 Apr 2024
Hi Mark,Thank you for your feedback regarding your recent stay at our hotel. We are delighted to hear that you found your room to be clean, spacious, and that the sheets provided were soft.Maintaining a clean and comfortable environment for our guests is of utmost importance to us. We take pride in ensuring that our rooms are well-maintained and provide a welcoming atmosphere for our guests. It is wonderful to know that we met your expectations in terms of cleanliness and space.We also understand the importance of providing comfortable bedding for a restful night's sleep. We strive to offer high-quality linens and bedding to enhance our guests' overall comfort and satisfaction.Thank you for taking the time to share your positive experience. We appreciate your patronage and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Bryan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Good
Stayed 1 night in Apr 2024
Response from Manager on 15 Apr 2024
Hello Bryan,Thank you for your feedback. We appreciate you sharing your experience with us and will use your comments to improve our services. We value your input as it helps us ensure a better stay for all our guests.

10/10 Excellent

Claudette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The accommodations were great for my stay in Charlotte.
Stayed 3 nights in Apr 2024
Response from Guest Relations Management on 13 Apr 2024
Hi Claudette,Thank you for your positive feedback regarding your recent stay in Charlotte. We are delighted to hear that you had a great experience with our accommodations. Providing exceptional service and a comfortable environment for our guests is our top priority, and we are pleased that we were able to meet your expectations.If there is anything else we can assist you with or if you have any further comments, please feel free to let us know. We look forward to welcoming you back on your next visit to Charlotte!

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Brenda,We are thrilled to hear that you had a fantastic stay with us! We hope to welcome you back soon for another memorable experience.

6/10 Okay

David M

Travelled with partner
They charge a $100 security deposit when you book through a third party such as Expedia.
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello David M, Thank you for sharing your feedback with us. Should you have any questions about the deposit process, please feel free to contact the management directly. Your understanding is appreciated as we strive to maintain our policies.

6/10 Okay

Michael

Not terrible but definitely needed updating.
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Michael, We appreciate your feedback and will take it into consideration for future improvements. Thank you for sharing your experience with us.

8/10 Good

Kelly

Travelled with family
Good place for a quick overnight stay but in need of updating. Our shower old rain was broke and there was hair in the sink when we checked in. Some blue dots / spots on the sheets. I would t stay here for an extended amount of time.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 19 Mar 2024
Hi Kelly, Thank you for choosing our hotel for your overnight stay and for sharing your feedback about your experience. We appreciate your positive comments about the convenience of our location for a quick stopover.However, we apologize for the issues you encountered during your stay. We understand the importance of maintaining our facilities to a high standard, and we regret that the shower rain was broken and there were cleanliness concerns in your room. Your experience does not reflect the level of service we aim to provide.We will address the maintenance issue with the shower promptly to ensure it is in proper working order. Additionally, we will reinforce our housekeeping procedures to ensure thorough cleanliness checks are conducted before guest arrivals.We appreciate you bringing the blue spots on the sheets to our attention. Clean and fresh linens are a priority for us, and we will investigate this matter further to rectify the situation and prevent its recurrence.We understand your hesitation to stay for an extended period based on your experience. We continuously strive to improve our facilities, and your feedback will assist us in identifying areas for enhancement.If there is anything else we can do to address your concerns or if you have any further feedback to share, please feel free to let us know. We value your input and the opportunity to make improvements.Thank you for choosing our hotel, and we hope to have the opportunity to serve you better in the future.

10/10 Excellent

Tiny

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
nice hotel
Stayed 3 nights in Mar 2024
Response from Guest Relations Management on 13 Mar 2024
Hi Tiny,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

6/10 Okay

Kaci

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
I wasn’t too impressed with the outside or surrounding area. The hotel inside was not to bad.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 6 Mar 2024
Hi Kaci,Thank you for sharing your feedback regarding your recent stay at our hotel. We appreciate your comments about the inside of the hotel, but we apologize if you were not impressed with the outside or the surrounding area.We understand that the exterior and the surrounding environment play a significant role in creating a positive impression for our guests. We apologize if they did not meet your expectations. We are continuously working to improve and enhance the overall appearance and surroundings of our property to provide a more enjoyable experience for our guests.We are glad to hear that you found the interior of the hotel to be satisfactory. We strive to maintain a comfortable and welcoming atmosphere inside our property, and we appreciate your acknowledgement of our efforts.If there is anything specific you would like to share about the outside or surrounding area that you feel we can improve upon, please do not hesitate to let us know. Your feedback is valuable to us as we continue to enhance our guests' experience.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future, where we can exceed your expectations both inside and outside the hotel.

10/10 Excellent

Tangier M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was so friendly
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 3 Mar 2024
Hi Tangier M,Thank you for your positive feedback regarding the friendliness of our staff. We are thrilled to hear that you had a pleasant experience during your stay at our hotel.Providing excellent customer service is one of our top priorities, and we're glad to hear that our staff made a positive impression on you. We will make sure to pass along your kind words to our team members, as they will be delighted to hear that their efforts were appreciated.Thank you for choosing our hotel, and we look forward to welcoming you back in the future for another enjoyable stay.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 29 Feb 2024
Hi Jennifer,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.We appreciate your support, and we can't wait to welcome you back in the future.

8/10 Good

Sheila, Blythewood

Stayed 1 night in Feb 2024
Response from Guest Relations Management on 22 Feb 2024
Hi Sheila,Thank you for your review and for taking the time to share your rating about your recent stay at our hotel!We are delighted to hear that you had a good experience and enjoyed most aspects of your stay. Providing our guests with a comfortable and accommodating experience is our top priority, and we are happy to know that we succeeded in meeting your expectations. Please don't hesitate to contact us if there is anything we can do to make your next stay even more enjoyable.Once again, thank you for choosing our hotel and for sharing your positive review. We await the opportunity to serve you again soon!

8/10 Good

anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty standard older hotel that is very acceptable. Staff seemed pretty good and helpful but some facilities are a bit “weathered”. Location and costs where appropriate and would stay again in future despite some initial concerns of the area.
Stayed 3 nights in Feb 2024
Response from Guest Relations Management on 20 Feb 2024
Hi Anthony,Thank you for sharing your feedback about your recent stay at our hotel. We appreciate your comments and are glad to hear that you found our staff to be helpful. We understand that some of our facilities may show signs of wear and tear due to their age, but we strive to maintain a clean and comfortable environment for our guests.We're pleased to hear that the location and cost of our hotel were suitable for your needs. We understand that concerns about the area can arise, but we're glad that you had a positive experience overall and would consider staying with us again in the future.If there are any specific areas or facilities that you believe require attention, please feel free to let us know. We value your feedback and are always looking for ways to improve our guests' experiences.Thank you for choosing our hotel, and we look forward to welcoming you back in the future.

10/10 Excellent

Dildar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Guest Relations Management on 20 Feb 2024
Hi Dildar,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 Excellent

Lisa K

Stayed 5 nights in Feb 2024
Response from Guest Relations Management on 20 Mar 2024
Hi Lisa,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

8/10 Good

Zander

Stayed 1 night in Feb 2024
Response from Guest Relations Management on 16 Feb 2024
Hi Zander,Thank you for your review and for taking the time to share your rating about your recent stay at our hotel!We are delighted to hear that you had a good experience and enjoyed most aspects of your stay. Providing our guests with a comfortable and accommodating experience is our top priority, and we are happy to know that we succeeded in meeting your expectations. Please don't hesitate to contact us if there is anything we can do to make your next stay even more enjoyable.Once again, thank you for choosing our hotel and for sharing your positive review. We await the opportunity to serve you again soon!

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Always book here when visiting family. Great location, rooms always clean , breakfast always tasty...and pet friendly
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 9 Feb 2024
Hi Amanda,Thank you for your positive feedback! We're thrilled to hear that you consistently choose our hotel when visiting family. We appreciate your loyalty and are glad that our location is convenient for you.We're also pleased to know that you find our rooms clean and our breakfast tasty. Providing a clean and comfortable environment, as well as offering a delicious breakfast selection, are important to us.Moreover, we're glad that you appreciate our pet-friendly policy. We understand that pets are part of the family, and we strive to accommodate them as well.Thank you for taking the time to share your feedback. We look forward to welcoming you back on your next visit to the area.

2/10 Terrible

Maria

Stayed 4 nights in Jan 2024
Response from Guest Relations Management on 28 Jan 2024
Hi Maria,Thank you for sharing your feedback with us.We apologize for any shortcomings you experienced during your recent visit to our hotel. Your satisfaction is of utmost importance to us, and we regret that we were unable to meet your expectations on this occasion.Your feedback is invaluable to us as we continually strive to improve the guest experience. We appreciate your understanding and assure you that we take your concerns seriously. Our team will carefully review your feedback and make the necessary adjustments to ensure that we provide a much better experience for our valued guests.We genuinely hope that you will give us another opportunity to exceed your expectations in the future. It would be our pleasure to welcome you back and provide you with the exceptional stay you deserve.Thank you once again for your feedback, and we look forward to the opportunity to serve you better.

8/10 Good

Carla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Guest Relations Management on 27 Jan 2024
Hi Carla,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your reviews are valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay, and your input will assist us in achieving that goal. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to review our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.Once again, thank you very much for taking the time to provide feedback. We appreciate your support, and we can't wait to welcome you back in the future.

10/10 Excellent

Sherry

Stayed 1 night in Jan 2024
Response from Guest Relations Management on 9 Feb 2024
Hi Sherry,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Guest Relations Management on 27 Jan 2024
Hi Jose,Thank you for your positive feedback. We are thrilled to hear that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 Excellent

Tyheem

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good stay. I frequent to Concord, NC. I will stay here again.
Stayed 1 night in Jan 2024
Response from Guest Relations Management on 9 Jan 2024
Hi Tyheem,Thank you for sharing your positive feedback about your recent stay at our hotel in Concord, NC. We're delighted to hear that you had a good stay and that you plan to stay with us again in the future.We appreciate your loyalty as a frequent guest, and we're glad to know that we have met your expectations during your visits. Providing a pleasant and comfortable experience for our guests is our top priority, and we're thrilled to hear that we have succeeded in doing so.Thank you for choosing our hotel as your preferred place to stay in Concord. We look forward to welcoming you back on your next visit and providing you with another enjoyable experience.

2/10 Terrible

Kimberly

Disliked: Cleanliness, staff & service, property conditions & facilities
I would never stay again
Stayed 2 nights in Dec 2023
Response from Guest Relations Management on 29 Dec 2023
Hi Kimberly,We're sorry to hear that you feel that way. We understand that your recent experience fell short of your expectations, and we apologize for any inconvenience or discomfort caused. We appreciate your feedback, as it helps us understand areas where we can improve our services and facilities.If there is anything specific that you would like to address or if you would like to provide additional details about your stay, please let us know. We value your feedback and would like to have the opportunity to address your concerns directly.We regret that we were not able to meet your expectations on this occasion, and we apologize for any inconvenience caused. We hope you will reconsider staying with us in the future, as we would welcome the opportunity to provide you with an improved and more enjoyable experience.

10/10 Excellent

Waltaneh

Stayed 1 night in Dec 2023
Response from Guest Relations Management on 29 Dec 2023
Hi Waltaneh,It's great to hear from you, and we appreciate you taking the time to tell us about your wonderful stay at our hotel.We strive to make every guest feel welcomed and comfortable, and we are thrilled when this goal is met. We are delighted to have contributed to your travel convenience.We appreciate you taking the time to write this review, and we hope to see you again soon!

2/10 Terrible

Douglas

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Bedsheet was not clean. The room had an awful smell. The TV didn't work. We checked out a day early but I doubt they will refund the second day even though they said they would with a $12-13 fee, which is fine with me.
Stayed 2 nights in Dec 2023
Response from Manager on 19 Dec 2023
Hello Douglas, We apologize for the inconvenience you experienced during your stay. Our team strives to ensure a comfortable and pleasant stay for all our guests. We kindly request that you reach out to our management directly regarding the refund for the second day. Thank you for bringing these issues to our attention, and we hope to have the opportunity to make it up to you in the future.

8/10 Good

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice enough, no problems
Check in was good, room was good, breakfast was delicious! Our room was on the side that had a lot of outside activity, (near restaurants and shopping)and we could hear a guy screaming and acting belligerent outside our window.
Stayed 1 night in Dec 2023
Response from Manager on 13 Dec 2023
Hello Leslie,Thank you for choosing our hotel for your stay and taking the time to share your feedback. We are pleased to hear that your check-in experience, room, and breakfast met your expectations. However, we apologize for any disturbance caused by the outside activity. Guest feedback is important to us and we would like to assure you that we have taken note of your comment.

8/10 Good

Adriana

Stayed 1 night in Dec 2023
Response from Manager on 24 Dec 2023
Hello Adriana,We appreciate you taking the time to leave a review. We are thrilled to hear that you had a positive experience at our hotel. If you have any further feedback or suggestions, please feel free to reach out to us directly. We hope to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Theresa

Stayed 2 nights in Nov 2023
Response from Manager on 19 Dec 2023
Hello Theresa,Thank you for choosing our hotel for your recent stay. We are delighted to hear that you had a wonderful experience with us. We strive to provide exceptional service and create memorable stays for our guests. We hope to welcome you back in the near future for another fantastic stay.

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Manager on 30 Nov 2023
Hello Emmanuel,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a fantastic experience with us. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back in the future!

6/10 Okay

Margaret

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff were very helpful and accommodating..The breakfast was good. The room was adequate. The room smelled like old cheeseburger. The edges of the carpet and corners were not vacummed and there was a lot of dirt. The lamps were dusty. Theroom door looked like it had been repaired by an amateur do it your selfer. The door did not sit square in the door frame.
Stayed 1 night in Nov 2023
Response from Manager on 21 Nov 2023
Hello Margaret, We appreciate your feedback on your recent stay with us. We're glad to hear that you found our staff helpful and enjoyed the breakfast. We apologize for any inconvenience caused by the cleanliness issues you mentioned. We'll make sure to address these concerns with our housekeeping team to ensure a better experience for our future guests. Additionally, we appreciate your feedback regarding the room door and will look into improving this. Thank you for bringing these matters to our attention.

10/10 Excellent

Robert

Stayed 1 night in Nov 2023
Response from Manager on 19 Nov 2023
Hello Robert,Thank you for taking the time to share your feedback with us. We appreciate your positive rating and are delighted to hear that you had such a fantastic experience at our hotel. We strive to provide exceptional service and are thrilled to know that we succeeded in exceeding your expectations. It was a pleasure having you as our guest, and we hope to welcome you back in the future for another outstanding stay.

6/10 Okay

Scott

Liked: Staff & service
Disliked: Property conditions & facilities
Old interior, bathroom not very clean, breakfast was basic fare.
Stayed 1 night in Nov 2023
Response from Manager on 14 Nov 2023
Hello Scott,Thank you for bringing your concerns to our attention. We appreciate your feedback regarding the interior and cleanliness. Our team takes cleanliness very seriously and will address this with our housekeeping department. We apologize if the breakfast did not meet your expectations and appreciate your input on how we can improve. We strive to provide a comfortable stay for all our guests and would love for you to consider us again in the future.

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Comfort Inn
I stayed at the hotel recently, and despite its high reviews, I found it fell short of expectations. The cleanliness was subpar, with noticeable issues like cracked paint, dirt, and caked-up paint in various areas. While it appeared to have undergone renovations at some point, the overall look was still dated. The elevator, in particular, wasn't as clean as one would hope. A thorough renovation might be necessary to bring the hotel up to the standard suggested by its reviews. I don’t feel the stay was worth $100.
Stayed 1 night in Nov 2023
Response from Manager on 14 Nov 2023
Dear Guest,Thank you for taking the time to share your feedback with us. We apologize for any inconveniences you experienced during your recent stay. Our team appreciates your observations regarding cleanliness and the need for renovation. We value your input and will make sure to address these concerns with the appropriate departments for further improvements. For any future stays, we hope to have the opportunity to provide you with a more satisfactory experience.

2/10 Terrible

Eduardo

Stayed 2 nights in Nov 2023
Response from Manager on 15 Nov 2023
Hello Eduardo, Thank you for choosing to stay with us and for sharing your feedback. We apologize for any inconvenience you may have experienced during your stay. The satisfaction of our guests is very important to us, and we encourage you to reach out to our management team directly so they can address your concerns. We appreciate your feedback as it helps us continuously improve our services.

8/10 Good

Thomas

Stayed 2 nights in Nov 2023
Response from Manager on 11 Nov 2023
Hello Thomas,Thank you for sharing your feedback with us. We appreciate you taking the time to give us your rating on your recent stay, and we're sorry to hear that it didn't meet your expectations. We look forward to hopefully welcoming you back in the future.

6/10 Okay

Mark

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Bed, showers, and pillows - great. Staff very friendly. Breakfast limited, had to ask at 8:00 a.m. if they would be replenishing food. TV's guide was awful. Unable to access program from guide, had to try and catch channel numbers before it switched to punch in, very limited.
Stayed 4 nights in Nov 2023
Response from Manager on 8 Nov 2023
Hello Mark,Thank you for your review and for highlighting the positives of your stay, including the comfortable bed, showers, and friendly staff. We appreciate your feedback regarding the breakfast and TV guide. We apologize for any inconveniences caused and will take your comments into consideration for future improvements.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't believe the negative reviews.
We booked this hotel, even though some of the comments weren't that good. I'm glad I didn't believe them. Our room was nice, big, comfortable and clean. Great water pressure, the hot water came on immediately. The bed was high off the floor, but it didn't matter. I slept like a baby! They have the softest sheets ever! The staff is friendly and helpful. Breakfast was so-so. I made instant oatmeal, but the hot water went cold fast...more like luke-warm. Eggs were the same. But the variety they have is good. I'm also a hot chocolate and coffee drinker and they had both. All in all...loved the hotel. Good trip!
Stayed 2 nights in Nov 2023
Response from Manager on 8 Nov 2023
Hello Kelly,Thank you for choosing to stay with us and for taking the time to share your feedback. We are delighted to hear that you enjoyed your room and found it to be comfortable and clean. It's great to know that you had a good night's sleep and appreciated our friendly and helpful staff. We appreciate your comments about breakfast and will keep them in mind as we continue to improve our offerings. We hope to welcome you back in the future for another enjoyable stay.

8/10 Good

Kevin

Travelled with group
Liked: Cleanliness, property conditions & facilities
Close to the freeway. Quite and very comfortable.
Stayed 1 night in Nov 2023
Response from Manager on 4 Nov 2023
Hello Kevin,We appreciate your feedback regarding the convenient location of our hotel and the comfort you experienced during your stay. Your satisfaction is our priority and we are delighted to know you enjoyed a quiet and comfortable stay. Thank you for choosing our hotel and we look forward to welcoming you again in the future.

10/10 Excellent

Jose

Stayed 2 nights in Oct 2023
Response from Manager on 21 Nov 2023
Hello Jose,Thank you for your positive review! We appreciate your kind words and are delighted to hear that you enjoyed your stay with us. We strive to provide exceptional service and a comfortable experience for all our guests. We hope to welcome you back again in the future for another wonderful stay.

8/10 Good

Beverly

Travelled with pets, Travelled with group
Liked: Staff & service, property conditions & facilities
Toilet did not flush properly. Floors could have been cleaner
Stayed 1 night in Oct 2023
Response from Manager on 4 Nov 2023
Hello Beverly,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We will address the concerns regarding the toilet flush as well as the cleanliness of the floors with our housekeeping team to ensure future improvement. We appreciate your insights and hope to welcome you back for a better experience in the future.

10/10 Excellent

Stewart

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very courteous and professional staff. The facility was full both nights of our stay but there was no excessive noise.
Stayed 2 nights in Oct 2023
Response from Manager on 19 Oct 2023
Hello Stewart,Thank you for your kind words! We're delighted to hear that our staff provided excellent service and that your stay was peaceful despite the hotel being at full capacity. We hope to welcome you back soon!

6/10 Okay

juan, Raleigh

Travelled with family
Liked: Staff & service
The property is in a location where there is a lot of people on the street fue to be close to a shopping mall. A lot of people sleeping on the street in the surrounding area that dud not make us feel safe, specially leaving my car outside. The staff was helpful and they attended our needs well. The room smell but I think they turn the AC off and the musty smell is on the carpet since it is not well ventilated.
Stayed 2 nights in Oct 2023
Response from Manager on 19 Oct 2023
Hello juan, Thank you for sharing your feedback. We are sorry for any inconvenience caused by the location and street activity. We appreciate your kind words about our helpful staff. We will address the room smell issue and ensure better ventilation. Looking forward to serving you again.

6/10 Okay

Mackenzy

Travelled with partner
Liked: Staff & service
The staff is really friendly and I like the location. The sheets were pilling tho and seemed old, the shower curtain rod and other fixtures in the bathroom were rusting and needed replacing. Also there was mold that didn’t look like it was cleaned that well on the bathroom roofing. I think the rooms just really need updating.
Stayed 1 night in Oct 2023
Response from Manager on 22 Oct 2023
Hello Mackenzy,Thank you for your feedback. We apologize for the issues you experienced with our sheets, bathroom fixtures, and cleanliness. We appreciate your input and will address these concerns immediately.

4/10 Poor

Hunter

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not a nice place to stay
First room we got smelled like urine and was dirty. Next room they gave us was pretty much same smelled bad and was dirty.
Stayed 2 nights in Oct 2023
Response from Manager on 10 Oct 2023
Hello Hunter ,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

10/10 Excellent

Marcia, Clayton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My overall stay was very pleasant. The staff were super friendly and helpful. Can’t wait to stay again.
Stayed 1 night in Oct 2023
Response from Manager on 7 Oct 2023
Hello Marcia,We appreciate the time you have taken to bring to our attention your feedback with regards to our staff. Please do consider us again on your next visit to the area.

10/10 Excellent

victor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!
Stayed 1 night in Sep 2023
Response from Manager on 4 Oct 2023
Hi Victor,Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspires us. We will share your feedback with our staff members. Waiting to serve you again!

8/10 Good

William

Liked: Staff & service, room comfort
Room 120 was a little stinky. But everything else very good
Stayed 2 nights in Sep 2023
Response from Manager on 4 Oct 2023
Hello William,Thank you for taking the time to share. We appreciate your feedback regarding our room. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

10/10 Excellent

mary

Liked: Staff & service
The place was run down. The staff was super nice. The breakfast was probably the smallest I've ever had at a comfort inn. It was ok just not as many options as other hotels.
Stayed 1 night in Sep 2023
Response from Manager on 1 Oct 2023
Hello mary,It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our staff and also our breakfast. I hope that we will impress you with exemplary service during future visits.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay. Bathtub was older and had rust spots. Breakfast was fantastic! Hot food - eggs, sausage, links, biscuits and gravy, plus cereal, breads and bagels, lots to choose from
Stayed 1 night in Sep 2023
Response from Manager on 30 Sept 2023
Hello Stephen, Thank you for taking the time to write this review and share your experience. We want you to know that your feedback and description of your experience at our hotel are of the utmost importance to us. We appreciate the time you took to share your concerns, and we hope you will give us the opportunity to serve you in the future better.