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City Express by Marriott Charlotte South End

2.5 star property
Hotel in Charlotte with free breakfast and fitness centre

Choose dates to view prices

Located in Charlotte's heart, Best Western Lower South End offers a practical base for urban explorers. Guests enjoy continental breakfast, in-room WiFi, and a gym. Business travelers appreciate the 24-hour business center for catching up on work.

Reviews

7.4 out of 10
Good

Popular amenities

  • Parking available
  • Gym
  • Housekeeping
  • Laundry

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About the area

Map
242 E Woodlawn Road, Charlotte, NC, 28217

What's nearby

  • Bank of America Stadium - 7 min drive - 9.3 km
  • Charlotte Convention Center - 7 min drive - 6.5 km
  • SouthPark Mall - 8 min drive - 7.1 km
  • Spectrum Center - 8 min drive - 7.1 km
  • Carowinds Theme Park - 10 min drive - 12.8 km

Getting around

  • Woodlawn Station - 3 min walk
  • Charlotte Station - 10 min drive
  • Charlotte-Douglas International Airport (CLT) - 10 min drive

Restaurants

  • ‪McDonald's - ‬17 min walk
  • ‪Waffle House - ‬8 min walk
  • ‪Bojangles' Famous Chicken 'n Biscuits - ‬2 min walk
  • ‪Azteca - ‬3 min walk
  • ‪Zepeddie’s Pizzeria - ‬8 min walk

About this property

City Express by Marriott Charlotte South End

Hotel near Charlotte Convention Center
Take advantage of free continental breakfast, laundry facilities and a gym at Best Western Plus Lower South End. Free in-room WiFi, with a speed of 25+ Mbps, and a 24-hour business centre are available to all guests.
You'll also find perks such as:
  • Free self-parking, plus extended parking (surcharge)
  • A TV in reception, luggage storage and ATM/banking services
  • Smoke-free property, a front desk safe and a vending machine
  • Guest reviews give top marks for the helpful staff
Room features
All 97 rooms have comforts such as laptop-friendly workspaces and air conditioning, as well as perks such as free WiFi and desk chairs. Guest reviews speak positively of the cleanliness rooms at the property.
Extra amenities include:
  • Bathrooms with shower/bath combinations and hairdryers
  • LCD TVs with premium channels
  • Fridges, microwaves and coffee/tea makers

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (surcharge); free wired internet

Parking and transport

  • Extended parking on site (USD 25 per stay)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 8:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • 900 square feet of conference space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 15.0 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Extended parking fee: USD 25 per stay
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the fitness facility

Frequently asked questions

Is Best Western Plus Lower South End pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Best Western Plus Lower South End?

Self-parking is free at this property.

What time is check-in at Best Western Plus Lower South End?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Best Western Plus Lower South End?

Checkout is at 11:00 AM.

Where is Best Western Plus Lower South End located?

Located in York Road, this hotel is 1.2 mi (1.9 km) from Tyvola Square and within 3 miles (5 km) of Charlotte Regional Farmers Market and Billy Graham Library. Little Sugar Creek Greenway and Park Road Park are also within 3 miles (5 km). Woodlawn Station is only a 3-minute walk and Tyvola Station is 22 minutes.

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Reviews

City Express by Marriott Charlotte South End Reviews

7.4

Good

7.6

Cleanliness

7.6

Location

8.0

Staff & service

7.4

Eco-friendliness

7.2

Property conditions & facilities
Rating 10 - Excellent. 353 out of 1001 reviews
Rating 8 - Good. 274 out of 1001 reviews
Rating 6 - Okay. 159 out of 1001 reviews
Rating 4 - Poor. 115 out of 1001 reviews
Rating 2 - Terrible. 100 out of 1001 reviews

Reviews

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel. Not sure the complaints of others bc this was an amazing stay.
Stayed 1 night in Oct 2025

8/10 Good

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limited food options . Staff was great . Room was clean . AC worked great. Outside looked a little sketchy.
Stayed 1 night in Oct 2025

10/10 Excellent

Jessyka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, my stay was able to sleep peacefully.
Stayed 1 night in Jul 2025

8/10 Good

jacob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff, clean room, spacious and at a good price.
Stayed 1 night in Jun 2025

10/10 Excellent

Gloria

Liked: Cleanliness, amenities, property conditions & facilities
Nice room for the price
Stayed 1 night in Jun 2025

8/10 Good

Holly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel that is very affordable. Super clean.
Stayed 1 night in Jun 2025

2/10 Terrible

Ariona

Disliked: Cleanliness, staff & service, property conditions & facilities
Be so for real…
Stayed 2 nights in Sep 2025

10/10 Excellent

Melvin

Liked: Cleanliness, amenities, property conditions & facilities
I like the place!Its the best best western plus!
Stayed 1 night in Jun 2025

10/10 Excellent

Sierra

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and nice room
Stayed 1 night in Jan 2025

6/10 Okay

Bobbi

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good location, as it is by our daughters studio apartment, but the air conditioner was loud, the TV didn’t work, outlet in the bathroom was not functioning and the bathroom door was difficult to open and close due to backwards hardware.
Stayed 4 nights in Sep 2025

10/10 Excellent

Yugo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Jun 2025

8/10 Good

Donna

Liked: Cleanliness, staff & service
The outside doors to the hotel stayed unlocked. The elevator would not open on the 3rd floor where our room was located. The staff was great. But the hotel was very noisy and safety was a concern
Stayed 1 night in Jul 2025

8/10 Good

Farhad

Liked: Cleanliness, amenities, property conditions & facilities
It was do good
Stayed 1 night in May 2025

10/10 Excellent

Keyanna

Liked: Cleanliness, staff & service, property conditions & facilities
Great Staff
Stayed 1 night in Apr 2025

10/10 Excellent

Nathaniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 1 night in Apr 2025

4/10 Poor

Latrrssa

Disliked: Cleanliness, amenities, property conditions & facilities
The staff was accommodating but the building was not secure and the elevator remained broken the entire time. The floors in the lobby were sticky and dirty. In the end the manager refunded us for a night.
Stayed 3 nights in Jul 2025

10/10 Excellent

Yuriy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 1 night in Aug 2025

8/10 Good

COLIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fine Stay despite Renovations.

Major renovation ongoing hence breakfast was a grab and go affair, bagels, muffins and yoghurt. Rooms very comfortable and clean, approximately 10 - 12 minutes from the airport.....there is a Panera Bread and 7-11 a 4 minute walk away.
Stayed 2 nights in Apr 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly
Stayed 4 nights in Mar 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful Staff. Good breakfast. Well maintained room.
Stayed 1 night in Mar 2025

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
U
Stayed 1 night in Jun 2025

6/10 Okay

vinod

Liked: Cleanliness, staff & service
Disliked: Room comfort

Good except AC noisy

AC was terrible, making loud noise and couldn’t sleep. Breakfast was good
Stayed 1 night in Apr 2025

8/10 Good

Francisco

Liked: Property conditions & facilities
A very clean and tidy place, with a pleasant atmosphere.
Stayed 1 night in Oct 2024

6/10 Okay

Evena

Liked: Cleanliness
Disliked: Staff & service, amenities
Clean but stay are very rude and they lie.
Stayed 1 night in Apr 2025

6/10 Okay

Emeka D

Liked: Cleanliness, amenities, property conditions & facilities
There was a roach in the bathroom on the counter. Also, the toilet roller was broken. The mattress was not comfortable either. The breakfast tasted bland and rubbery ( eggs and bacon).
Stayed 1 night in Jun 2025