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Reviews of Home2 Suites by Hilton Charles Town

3 out of 5
Home2 Suites by Hilton Charles Town
70 Jefferson Crossing Way, Charles Town, WV

Reviews

9.8

Exceptional

Rating 10 - Excellent. 531 out of 614 reviews" "
Rating 8 - Good. 66 out of 614 reviews" "
Rating 6 - Okay. 7 out of 614 reviews" "
Rating 4 - Poor. 4 out of 614 reviews" "
Rating 2 - Terrible. 6 out of 614 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Indoor swimming pool
Stayed 1 night in Apr 2024

10/10 Excellent

Dawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all super-friendly. Our room was fantastic. the whole stay was exactly what we needed. we will be back!!!!
Stayed 1 night in Apr 2024

10/10 Excellent

Nicole L.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and shuttle service to casino was excellent!
Stayed 1 night in Mar 2024

10/10 Excellent

Jeffery and Eileen

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 2 nights in Apr 2024

8/10 Good

Keith, Harrisonburg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed two nights for our anniversary. , We booked through Expedia and paid through the Expedia app, but when we were checking in to the hotel, they tried to charge us again not knowing that we already paid. I figured our reservation would have already said that we had paid. The room was awesome in the area was Clean. The staff was very friendly.
Stayed 2 nights in Mar 2024

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, shuttle to casino, room was big and staff was nice. Will stay again
Stayed 1 night in Mar 2024

4/10 Poor

Jennifer

Travelled with family and small children
Liked: Amenities
The heating/cooling unit in the room made an awful noise. It was loose from the wall and a wind noise was whistling all night long
Stayed 1 night in Mar 2024

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
General Manager helped us with an issue in our room. Great prompt service. Cleanspace and great breakfast
Stayed 1 night in Mar 2024

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful. They gave us lots of options on dining and shopping areas. Very clean.
Stayed 2 nights in Feb 2024

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was amazing but Expedia never booked my room. Manager came in on his day off to get us a room.
Stayed 1 night in Feb 2024

10/10 Excellent

Dashenka

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room and facilities. Clean and the staff were friendly and hospitable. Breakfast is included.
Stayed 1 night in Feb 2024

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Patricia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Trip
the staff and facility were excellent.
Stayed 1 night in Feb 2024

10/10 Excellent

Twaniece

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Jan 2024

10/10 Excellent

Latonya

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Ira

Stayed 2 nights in Jan 2024

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms were amazing. Very spacious and clean.
Stayed 1 night in Jan 2024

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness as well as aesthetics is at the top of my list and I was pleased with both. The customer service from the entire staff was excellent. I have to mention Sharon because she was friendly and engaging. Sharon made us feel like we were at our second home. We will stay there every time we visit.
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Leroy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Sidney

Stayed 1 night in Dec 2023

10/10 Excellent

Ashley

Stayed 1 night in Dec 2023

10/10 Excellent

jeff

Stayed 2 nights in Dec 2023

10/10 Excellent

Simona Ileana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing room and the friendliest staff I have ever seen.
Stayed 1 night in Dec 2023

8/10 Good

Okba, Reston

Stayed 2 nights in Dec 2023

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good but in room 305 across from us there was some very loud and strange noises that kept me up but other than that it was a nice stay.
Stayed 1 night in Dec 2023

4/10 Poor

rachel

Travelled with family
Liked: Cleanliness
was supposed to have handicap room direct tv had been cancelled no adjoining rooms furnishings were top notch no literature telling you about breakfast gymn
Stayed 1 night in Dec 2023

8/10 Good

Sheree

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice got good breakfast and decent rooms. Only problem we had while staying our air unit was leaking lots of water and in the bedroom the floor was soaked and the unit was very loud made it difficult to sleep through the night
Stayed 1 night in Dec 2023

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The awesome clerk!
The young man that checked me in was awesome!! Very knowledgeable, friendly and accommodating!!!
Stayed 1 night in Dec 2023

10/10 Excellent

Okba, Reston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 1 night in Dec 2023

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Many options for breakfast. Nice firepit outside.
Stayed 2 nights in Nov 2023

10/10 Excellent

Elaine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checking in was smooth
Stayed 1 night in Nov 2023

10/10 Excellent

Lee

Stayed 1 night in Nov 2023

10/10 Excellent

Dawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly; nice room with everything you needed, including spacious refrigerator, microwave, dishwasher and coffee maker. Appreciated the complimentary water bottles at check-in and the lobby breakfast was wonderful, with many choices. Woukd highly recommend!
Stayed 1 night in Nov 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

brian

Liked: Cleanliness, staff & service, property conditions & facilities
Great place! Friendly staff
Stayed 1 night in Nov 2023

2/10 Terrible

Mitzi

Stayed 1 night in Nov 2023

10/10 Excellent

Annabelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Absolutely wonderful stay. Clean, friendly staff, great breakfast.
Stayed 3 nights in Nov 2023

10/10 Excellent

shannon M.

Stayed 1 night in Nov 2023

8/10 Good

Ruth and Drew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. I wish there were more dining options within walking distance
Stayed 1 night in Oct 2023

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel- location and stay
Gavin at the front desk upon check in was friendly and very knowledgeable. He help with locql eateries and on the traffic pattern do to construction. The hotel was close to Harper's Ferry historical area which was convenient as wellnas the Charles Town Racetrack and Casino. The breakfast selectione was great as well.
Stayed 2 nights in Oct 2023

8/10 Good

William

Nice place. Breakfast just OK. Buffet style.
Stayed 1 night in Oct 2023

10/10 Excellent

M S

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
good location, clean nice size rooms
Stayed 1 night in Oct 2023

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Darrell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice and quiet
Stayed 2 nights in Oct 2023

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay
We loved our stay at this hotel. The hotel was extremely clean and the room itself had plenty of space for our family of 5. My kids loved the freshly baked complimentary cookies and also enjoyed the indoor heated pool. The free breakfast was delicious and well stocked with a wonderful variety. Would highly recommend!
Stayed 1 night in Oct 2023