Search Hotels Near Chapelle de la Santonne, Apt

"We stayed three nights over Easter at Capelongue, just one day after opening for the season—and unfortunately, it showed throughout. Check-in was poorly managed. We arrived at 12:30 with a pre-confirmed early check-in, yet no one could tell us when the room would be ready. We were sent to lunch (which was good), but even at 15:10 the room was still not available. When we pointed out that Expedia listed check-in from 15:00, we were told it was actually 16:00. We were eventually given the room shortly after, but the process felt disorganised. We booked a Deluxe Terrace but were given what seemed to be one of the smallest in that category, in the older part of the hotel. No seating area as shown in photos, visible dust, and a terrace next to the parking with a loud AC unit running constantly. It’s hard not to wonder whether booking via Expedia influenced the room allocation. Service lacked consistency: pool towels not cleared or set up properly, pool water not very clean, and empty glasses left around. Basic standards were missing. On the positive side, the food was good and restaurant service attentive, and the property is visually appealing. Overall, however, the experience fell short. Would return, but not at the start of the season."

"Fine"

"When we arrived, there was nowhere to check in. Eventually, someone was found, after banging on a door in what we presumed was the check in area, and he showed us the rooms…. No elevator and carrying heavy cases up a dingy staircase, and with a general air of dilapidation. The rooms were sparsely furnished and the bathroom tiny. Again there was an unkempt and frankly unclean feeling, and after discussing the shortcomings with the agent, we decided to go elsewhere. "

"The food was good but some of the staff a bit unprofessional grabbing food off the buffet and eating in front of the customers The bathroom towels were too small Pool towels should be offered even if charged"

"The air conditioning unit was not working so our sleep was unbearable in the hot weather. The hotel was cute and clean but the lack of attention to placing fans in a top floor room with out proper AC was definitely a huge disappointment for us. "

"Such a beautiful place so peaceful and relaxing and welcoming. I wish we could have stayed longer! "

"The dinner meal was good but the breakfast was outstanding ! There was well cooked bacon and it’s the first time I have this included in a breakfast in France. Wow ! Thanks to the Polish woman who was in charge of the breakfast. But there was a flaw. The noise from the other rooms was extremely loud and this doesn’t make sense in a hotel. I could hear the words the people were saying. That absolutely doesn’t make sense. There should be a solution for that MAJOR problem."