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"Horrible customer service. The little crossed eyed man at the front desk was so incompetent and made me feel so uncomfortable I paid for my room and ended up not even staying there. I had an issue where there was a double booking. He was trying to make me pay for both rooms. This little fella was very unprofessional. Like i said, i went to different hotel just so i didn't have to see him again. Plenty of other hotels in area. Dont go to this one."

"Very clean. Has been updated. Very convenient location for a travel night."

"Our room was in need of an update. The tub had black stains in it, paint was patched. When we came into the room, the dishwasher was running and the bathroom floor was wet, as if the room had just been cleaned, even thoigh we were there an hour after check-in. "

"Very very Clean spotless hotel , Good New Budget Hotel ."

"Great one nite stay. Appreciated lots free parking, on site restaurant/bar and in room amenities. Will return again."

"I liked that it had a pool and a training room. I will definitely be staying here going forward into the future."

"This is the nicest hotel I have stayed at in a long time. Everything is clean and new. The room was spacious and comfortable. Great breakfast, constantly monitored for freshness. I have a new favorite place to stay in Champaign-Urbana."

"A wonderful breakfast with many choices."

"Beware. Avoid this hotel. We paid in full, through Expedia, a couple of weeks prior to our check in. Processing of that payment was confirmed through PayPal, & Expedia confirmed payment to Home2Suites by Hilton in Champaign IL. However, Home2Suites processed a second payment the day of our check in, through the debit card on our Hilton rewards account. I have spent several hours in communication with the hotel to resolve this, to no avail. They are aware payment in full was made prior to our arrival. They have seen proof of that. No return communication has been attempted from the hotel’s manager. Expedia is now taking over responsibility of communicating with the hotel. However, Expedia noted that they had difficulty with the front desk of the hotel answering the phone. Yes; this happened multiple times for me, too; I had to press option of “reservation”, simply to speak to someone. That was a consistent issue during the stay as well. In addition, breakfast was lacking, & that is the most polite way to say that. Staff person at breakfast said they would refill items that were gone at the time we started breakfast, but that was never done. Upon researching regulatory agencies to notify of this hotel’s fraudulent charges, I became aware that there is a historical pattern of fraudulent charges made by Hone2Suites in Champaign IL. We will never return to this hotel. I wouldn’t roll the dice if I were you."