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Susana Balbo Winemaker's House - Relais & Chateaux

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Luxury
5.0 star property
9.6

Exceptional

Luxury hotel near General San Martin Park

You can look forward to free cooked-to-order breakfast, a free return airport shuttle and a terrace at Susana Balbo Winemaker's House - Relais & Chateaux. For some rest and relaxation, visit the sauna or steam room, and indulge in a body treatment, a sports massage or reflexology. Free in-room WiFi, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices), is available to all guests, along with an art gallery on-site and a firepit.

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Free airport shuttle
  • Parking included
  • Free Wi-Fi
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About this property

Susana Balbo Winemaker's House - Relais & Chateaux

  • Luxury hotel near General San Martin Park
  • You can look forward to free cooked-to-order breakfast, a free return airport shuttle and a terrace at Susana Balbo Winemaker's House - Relais & Chateaux. For some rest and relaxation, visit the sauna or steam room, and indulge in a body treatment, a sports massage or reflexology. Free in-room WiFi, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices), is available to all guests, along with an art gallery on-site and a firepit.
  • You'll also enjoy the following perks during your stay:
    • An outdoor pool, along with sunloungers and pool umbrellas
    • Free self-parking
    • Express check-out, a 24-hour front desk and tour/ticket information
    • Outdoor furniture, luggage storage and concierge services
  • Room features
  • All guest rooms are individually furnished, and include comforts, such as premium bedding and heated floors, as well as perks, such as pillow menus and laptop-compatible safes.
  • Other conveniences in all rooms include:
    • Hypo-allergenic bedding, pillowtop mattresses and down duvets
    • Bathrooms with rainfall showers and designer toiletries
    • 40-inch LED TVs with premium channels
    • Private fenced gardens, wardrobes/cupboards and heated floors

Awards and affiliations

  • Eco-certified property
  • This property participates in Hoteles mas Verdes – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 15

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email within 5 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children younger than 15 are not allowed at this adults-only property; all guests 15 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Argentina value-added tax (VAT) at 21%. A VAT exemption is available to travellers who present a foreign passport or foreign ID along with an immigration entry receipt issued by Argentina's National Directorate of Migration, and who pay with a non-Argentinian card or via a bank transfer from outside Argentina. This exemption only applies to accommodation, including bookings where breakfast is included.

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 15 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Susana Balbo Winemaker's House - Relais & Chateaux have a pool?

Yes, this property has an outdoor pool.

Is Susana Balbo Winemaker's House - Relais & Chateaux pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Susana Balbo Winemaker's House - Relais & Chateaux?

Self-parking is free at this property.

What time is check-in at Susana Balbo Winemaker's House - Relais & Chateaux?

Check-in start time: 3:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Susana Balbo Winemaker's House - Relais & Chateaux?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Does Susana Balbo Winemaker's House - Relais & Chateaux provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs on request.

Where is Susana Balbo Winemaker's House - Relais & Chateaux located?

Located in the heart of Chacras de Coria, this luxury hotel is within 9 mi (15 km) of General San Martin Park, Spain Square and Plaza Italia. Independence Square and Peatonal Sarmiento are also within 9 mi (15 km).

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Reviews

Reviews

9.6

Exceptional

10

Cleanliness

10

Amenities

9.4

Staff & service

10

Property conditions & facilities
Rating 10 - Excellent. 25 out of 27 reviews
Rating 8 - Good. 0 out of 27 reviews
Rating 6 - Okay. 1 out of 27 reviews
Rating 4 - Poor. 0 out of 27 reviews
Rating 2 - Terrible. 1 out of 27 reviews

Reviews

Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attentive staff that planned a wonderful itinerary. Great food and wine. We couldn’t ask for anything more!
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Christopher W

Liked: Cleanliness, staff & service, amenities
Hotel was superb and the staff were excellent both leading up to our stay in helping to book our wine tastings and during our stay.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

ODD PETTER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We would have loved to come back one day

What a stay. One of the best hotels we have stayed at. The service, the room, the location, the atmosphere, everything was simply perfect. We realy enjoyed staying at Susana Balbo. We had a lovely trip to Aconcagua, not to the top, but first basecamp. we had an excellent guide that Balbo fixed for us. The vineyards we visited was lovely. they gave us Interesting informations about making wine and how the companies started. Fantastic wine. Loved everything about this stay. Absolutely Recommended.
Stayed 4 nights in Feb 2024
Verified

10/10 Excellent

Eli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed i great hotels, but this one deserves all the stars . The place is beautiful great combination of nature and the last advances of technology in the rooms. The personal attention we received from the Susana Balbo team was superb a deserved to mention some names . Starting every morning Ximena was waiting l for us with the breakfast always happy and respected our privacy Its was a pleasure to see her every morning. Macarena, Barbara and jonathan for any requests we have and for plan the things we did they were outstanding . And Marco he was incredible we have a new friend in Mendoza he never stoped to go the extra mile to made us happy. Our drivers Sergio and Mauro were the best. Definitely we are going to come back when we need to rest disconnect and need to believe in the existence of good people. Thank you Susana Balbo and family for create this oasis .
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Unfortunately not worth the splurge

The pros: - Room, bed, bath, shower, firepit & patio, all 10/10. We loved sitting outside with the firepit, the waitstaff in the evening were fantastic, and had one of the best massages of my life in the comfort of my room. What they get right they really get right!! The cons: We were given an incorrect menu 4 times during our short 3-night stay, so meant we weren’t able to order *any* cocktails or most of the food on the menu that we’d selected, multiple times. This includes even a menu I was handed *in* the restaurant and was then told was out of date… and the service was awful at times. It was often impossible to find waitstaff during the day, they didn’t monitor their WhatsApp particularly well, and we found communication with the front desk really poor - we tried booking tastings & meals and never received info, even after asking repeatedly - and the laundry service ruined some very expensive clothing by ignoring the care labels. Finally, they charge an insane amount for own-label wines - almost 50% more than at the winery itself. It’s a lovely property but at the price they are charging they should be impeccable and it felt very much like we were “soft launch” guests. It’s a lovely property but unfortunately would not recommend - the flaws were so great that it couldn’t justify the cost. They are clearly are targeting a premium market but need serious work before demanding the price they are.
Tasting menu in the restaurant
Lobby
Grounds
Grounds
Stayed 3 nights in Nov 2024
Verified

10/10 Excellent

Dixie Barahona Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing to NOT love about this property, the staff and the overall experience. It was simply incredible. The service was impeccable. The food was amazing. The suite was wonderful. The location perfect. Will be returning. Absolutely loved it.
Stayed 7 nights in Feb 2023
Verified

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, amenities
Experiência impecável. Excelência em todos os aspectos.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Ana Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Experiência excepcional em todos os quesitos. Luxo, conforto e exclusividade. Excelência!
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Jehnifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quarto lindo, funcionários educados e atenciosos.
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

Fabiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incrível
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Viviane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lugar maravilhoso, com muito capricho. Equipe do hotel são formidáveis.
Stayed 3 nights in Jun 2024
Verified

2/10 Terrible

Guilherme

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Péssimo serviço

No fim da viagem ( 9 dias em MDZ) decidimos fechar com chave de ouro e nos hospedarmos dois dias no SB. Lamentável e Péssima escolha! Primeiro: o hotel não fornece uma prestação de serviço de excelência, há muito que ser melhorado pelo preço da diária que pagamos (US$ 2.500,00 dólares). O gerente, Sr. Marcos, veio nos perguntar se havia algo para melhorar e demos nossas sugestões com relação aos serviços. (Fomos sinceros, dizendo que poderiam proporcionar uma experiência melhor, justamente pelo hotel ser pequeno e exclusivo, ter mais mimo, mais cuidado com os hóspedes pois não haviam coisas que queríamos e havia prestações de serviço de solda e no hotel durante a nossa estadia. Mas como se não bastasse o restaurante do hotel foi reservado para um grupo de fora de não hóspedes. Nós como hóspedes ficamos sem acesso ao restaurante e tivemos que jantar de forma improvisada na sala de estar. Ou seja, fomos jogados de escanteio, não foi nos dado preferência por ser hóspedes, o gerente não nos deu opções, falou para jantarmos no bar, onde havia poltronas e não mesas. Uma palhaçada sem tamanho. Fiquei extremamente frustado, pois era apaixonado pela história da Susana Balbo. Lamentável! Não caiam na besteira de achar que vale a pena, pois não vale.
Stayed 2 nights in Apr 2024
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Incrível !

Excelente atendimento e atenção aos clientes. Visual e paisagismo lindo. Quarto grande, com tecnologia e muito conforto. Café da manhã espetacular.
Stayed 7 nights in Oct 2023
Verified

10/10 Excellent

Marcelo

Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Alexandre

Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Fabio

Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

LEANDRO

Stayed 2 nights in May 2025
Verified

10/10 Excellent

Aimee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025
Verified

10/10 Excellent

Fabio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Cristiano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Ivan

Stayed 2 nights in May 2024
Verified

10/10 Excellent

Roxana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Verified

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Verified

10/10 Excellent

Luis Henrique

Stayed 2 nights in Nov 2022