6/10 Okay
Beatriz
Travelled with partner
22 Sept 2024
Disliked: Staff & service, amenities, property conditions & facilities
When we arrived, the receptionist was incredibly unapproachable and dismissive, with no willingness to explain anything. She handed us the room keys and offered no information about important details like beach access or the fact that the pool and breakfast were located at a different hotel entirely. There was zero customer service, and to top it off, the welcome drink that was advertised was never provided. Honestly, given the cold reception we received, I didn’t expect much after that.
The front desk closes at midnight, and after that time, the hotel became a free-for-all. A large group of teenagers threw parties in multiple rooms around us, making it impossible to sleep until 6 AM. With checkout at 10 AM, it was hardly the restful night we had hoped for.
To make matters worse, there was a large congress happening, which made everything feel chaotic and overcrowded. While the room itself served its basic purpose, the overall experience was far from satisfactory.
Beatriz
Stayed 1 night in Sep 2024
