Cerro Alto Trip

The food was excellent, the staff was super friendly, I loved everything, my stay was perfect, everything was clean, the room was clean, everything was wonderful ☺️

Me gustó mucho todo muy limpio buena higiene las personas de la piscina muy atentos y los de animación también, muy bien todo

Staff was courteous and very accommodating. Service was nice. Room was cleaned nicely but the property itselfneeds an upgrade. Condensation in vents required me to use bath matt toprevent from slipping. TV or telephone in room did not work and the wifi coverage was poor. Food was ok. It lacked variety.

the workers are not super friendly, but not rude either, most of them are just normal. the real issue is management or i guess their way of running things. check in is a mess and they send an email saying we can use online check in and asking what time we will arrive but upon arrival let us know check in is at 12 and we get the rooms at 3. then we went back at 3:30 for the room keys and they said we had to wait even longer. also mentioned that we wouldn’t be able to do reservations for dinner since we’re only staying 2 days but that was the part we were most looking forward to and this was not previously communicated to us. they resolved most of the issue for us so it wasn’t terrible but definitely more stressful and not as relaxing as it should have been as we constantly had to speak to the front desk to resolve issues. the food was good and typically fresh and the resort itself is nice and clean enough, cups or utensils were often times a little dirty but other than that the resort was clean.