Search Hotels in Cerro alto, Puerto Plata

"Guest friendly, security, clean and great staff"

"One of the best hotels in Puerto Plata. Junior Gomez was a great host, rooms were clean with a great view of the mountains. Will definitely book again."

"The food was terrible "

"The food was great at times, but just OK at others. A bit inconsistent."

"Me gustó mucho"

"Thank you so much"

"The location itself was very nice and enjoyable, but the hospitality could definitely be improved. On several occasions when we asked for assistance, the staff seemed indifferent and unhelpful. When we requested a change of bedsheets due to visible stains, they gave a a hard time we experienced a long delay before anything was done. This unfortunately took away from what could have been a much better overall experience."

"Our stay had multiple issues. The hot water was not working even after letting it run for a long time, and the maintenance response felt dismissive. We also had repeated problems with the A/C showing an “E1” error and shutting off, including in the middle of the night. Although it was reset, the issue continued. One staff member who came to assist was also rude and did not communicate with us. Additionally, one bathroom sink was nearly broken and the other was clogged. That said, the food was good and other staff around the hotel, especially in the restaurants, were friendly and helpful. However, the room issues and service we experienced made the stay disappointing overall."

"I thought food would be bad, but the food is perfect! I love everything about it! All the staffs are in a very good mood, Im going back for my wedding! "