Search Hotels Near Century City International Exhibition Center, Chengdu

"Terrible Experience at Hilton Cheng – Extremely Rude and Disrespectful Staff I am utterly appalled by the unprofessional and offensive treatment I received from the front desk staff during my check-in, and I feel compelled to share this appalling experience to warn other guests. When I arrived, I was struggling with knee pain, so my cousin offered to help carry my bag. At check-in, the staff first grilled us about whether my cousin would be staying with me; I clearly said no. We then asked if he could accompany me upstairs to my room since I was in discomfort, and they refused, citing the need for his ID—which we understood, so we dropped the request as my cousin didn’t have his ID with him anyway. What happened next left me stunned and humiliated. The front desk staff then informed me that the "emergency kit" in the room would be chargeable, listing out items included—and explicitly mentioned condoms. Confused and already feeling uneasy, I simply asked if toothbrushes would also be chargeable. Instead of a straightforward answer, as I walked away, I heard the entire front desk team burst into loud, mocking laughter. It wasn’t until later that night that the full weight of their behavior sank in: they had obviously assumed I was a sex worker, and their inappropriate comment about condoms, followed by that derisive laughter, was a deliberate insult. To make matters worse, I have stayed at numerous Hilton properties before, and never once has any staff member mentioned "

"Room is clean and staff were very friendly and helpful. "

"Clean room. , staff, good communication and nice service "

"Very nice hotel"

"Room is spacious & clean, & tho located at far end, buggy shuttle was offered throughout the day. Breakfast by the pool is good. Located within the global mall & walking distance to the subway, making the stay rather convenient. "

"Perfect location, friendly staffs, and reasonable pricing"

"Hotel was excellent. The room was very nicely appointed. Wonderful breakfast."

"The hotel was really nice lots of dinning options "

"Beautiful Hotel. Love all the curves in the lobby and in the rooms. I had requested an early check-in and this was accommodated. Staff went above and beyond. Even sending someone to my room with ice for a foot injury, and to take a room service order after translating the menu into English for me. Breakfast buffet was excellent. There is no restaurant in the hotel for dinner. But one is immediately adjacent. Room itself was large, dark, and quiet for sleeping. Comfortable bed. The large free standing bathtub was perfect for soaking, great amenities and lots of bottled water available. The hotel offers "Wonderful Rooms" and "Spectacular Rooms". When I asked about the difference, I was told that the spectacular rooms had a better view. Highly recommend. "