Search Hotels by Gemstone Resorts in Central Valley

"Clean room and professional staff. "

"I do not recommend this hotel. We were upgraded to a suite for a one night stay only to realize the room was up a flight of 20 stairs or so , no elevator to handle our luggages, a very weird room layout. The bed was wedged between walls with barely a few inches on either side to get up from. It was a a very soft double bed. Worse sleep or rather no sleep ever. We had to take the first airport shuttle departure at 5:15 am so at least we did not have to stay any longer. The room needs to be redesigned and the shower repaired. The couch on the “suite” had a huge stain … disgusting!"

"We were really disappointed with our stay. Staff were very unhelpful. Hallways not clean. Given a room with a view of garbage cans and gas tanks. Another guest arrived on a red eye at 10 am and was told her room would not be ready until 2pm! Far from airport. Very limited ameneties, not even conditioner or enough towels. Will not stay here again "

"Place was very nice and we enjoyed our stay."

"Nuestra estancia fue muy buena, solo el transporte del aeropuerto no fue el planeado, el hotel aunque cuenta con transporte no va por los pasajeros si no te comunicas 72 horas antes de la llegada para que ellos se programen, en su defecto ellos te envían un transporte privado pero tú lo tienes que pagar. Al llegar al hotel tuvimos algunas dificultades con el desayuno que aparentemente según la agencia que contratamos no lo habíamos incluido. La persona que nos recibió se llama Alonso Olivares, nos hizo las acomodaciones necesarias y nos instaló y durante nuestra estancia siempre estuvo al pendiente que estuviéramos bien y disfrutáramos del viaje. También Tania nos ayudó para que nos dieran un descuento en el desayuno y pues eso tomamos. No quisimos seguir teniendo más problemas porque no fue lo que planeamos, mejor decidimos gozar nuestra estancia en San José Costa Rica y disfrutar de sus alrededores. Asegúrense de verificar y confirmar directamente con el hotel antes de llegar para evitar contratiempos. Lección aprendida!! "

"Clean rooms"

"Pool was closed"

"The stay was great! The location is very central, there are many options for food and shopping (Multiplaza Mall) nearby within easy walking distance. Due to some inexplicable noise from below I had to change rooms. The first room was very nice with a desk and sofa, but the replacement room had no desk for working at. But I did appreciate the flexibility of the team to offer me another room! I highly recommend this hotel and will stay there again on my next visit to Escazu!"

"Clean property and welcoming staff. "