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Reviews of SureStay Hotel by Best Western Cedar Rapids

2.5 out of 5
SureStay Hotel by Best Western Cedar Rapids
3315 Southgate Ct Sw, Cedar Rapids, IA

Reviews

6.6
Rating 10 - Excellent. 136 out of 766 reviews" "
Rating 8 - Good. 241 out of 766 reviews" "
Rating 6 - Okay. 174 out of 766 reviews" "
Rating 4 - Poor. 129 out of 766 reviews" "
Rating 2 - Terrible. 86 out of 766 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lwango, Laveen Village

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 2 nights in May 2024

6/10 Okay

Jason

Travelled with partner
Disliked: Amenities
The price and breakfast were decent. Bathroom was eh….and the hotel was noisy. For $80, was decent place to crash after a concert.
Stayed 1 night in May 2024

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Joan

Check in was easy. Nice for the price. Request a handicapped room and didn’t get one. TV hard to figure out but once I did it was great.
Stayed 1 night in May 2024

10/10 Excellent

Duane A

Stayed 1 night in Apr 2024
Response from Kim Fraizer on 23 Apr 2024
Thank you for taking the time to give us your feedback on your stay at the Surestay Hotel. We appreciate your recommendation for our services and are glad you enjoyed staying with us. We look forward to meeting you again soon.

4/10 Poor

Amy

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pictures were misleading. Pool is very small. Rooms smelled of stained smoke. Hallways smelled like popcorn & hot ass. Breakfast was not good & we filled up on gas station food instead. It is only decent for someone looking to sleep for a few hours maybe. It is right off the highway & a lot of truckers are around. Was not ideal for my family. All of the bathrooms in the lobby were locked & we were told we had to go back to our room from the pool to use the bathroom, very strange.
Stayed 1 night in Apr 2024
Response from Kim Fraizer on 23 Apr 2024
Thank you for sharing your experience from your recent stay, Amy. Please accept my sincere apologies for the unsatisfactory experience you had during your stay, We work very hard to make sure all of our guests have a rewarding stay and are disheartened to learn of your disappointment. I hope you will give us another opportunity to gain your trust and show you the outstanding service we normally provide.

4/10 Poor

Travis

Stayed 4 nights in Apr 2024

10/10 Excellent

Durell, Des Moines

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kim Fraizer on 13 Apr 2024
Thank you for taking the time to give us your feedback on your stay at the Sure stay Hotel. We appreciate your recommendation for our services and are glad you enjoyed staying with us. We look forward to meeting you again soon.

4/10 Poor

Jessica

Disliked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Kim Fraizer on 10 Apr 2024
Thank you for sharing your experience from your recent stay, Jessica. Please accept my sincere apologies for the unsatisfactory experience you had during your stay, We work very hard to make sure all of our guests have a rewarding stay and are disheartened to learn of your disappointment. I hope you will give us another opportunity to gain your trust and show you the outstanding service we normally provide.

10/10 Excellent

dawnichia

Stayed 1 night in Apr 2024

6/10 Okay

Travis

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was blood on the ceiling of my room and the ice machine hadn't worked it what appeared to be several years. Guy at desk was very hard to understand and was rude.
Stayed 1 night in Mar 2024
Response from Kim Fraizer on 29 Mar 2024
Thank you for sharing your experience from your recent stay, Travis. Please accept my sincere apologies for the unsatisfactory experience you had during your stay, We work very hard to make sure all of our guests have a rewarding stay and are disheartened to learn of your disappointment. I hope you will give us another opportunity to gain your trust and show you the outstanding service we normally provide. The ice machine is broke in the mid February and waiting for parts to get it fixed, It should be up and running by next week or so. Thank you!

8/10 Good

Jerry

Liked: Cleanliness, staff & service
The only problem during the stay was no remote for the TV, had to manually turn on/off and adjust volume.
Stayed 2 nights in Mar 2024
Response from Kim Fraizer on 28 Mar 2024
Thank you for taking the time to give us your feedback on your stay at the Surestay Hotel. We appreciate your recommendation for our services and are glad you enjoyed staying with us. We look forward to meeting you again soon.

4/10 Poor

Julie

Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Kim Fraizer on 28 Mar 2024
Thank you for sharing your experience from your recent stay, Julie. Please accept my sincere apologies for the unsatisfactory experience you had during your stay, We work very hard to make sure all of our guests have a rewarding stay and are disheartened to learn of your disappointment. I hope you will give us another opportunity to gain your trust and show you the outstanding service we normally provide.

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Quick stay for business. Clean. Good furnishings. Coffee in room.
Stayed 1 night in Feb 2024
Response from Kim Fraizer on 28 Mar 2024
Thank you for taking the time to give us your feedback on your stay at the Surestay Hotel. We appreciate your recommendation for our services and are glad you enjoyed staying with us. We look forward to meeting you again soon.

8/10 Good

Jerry

Liked: Cleanliness, amenities, property conditions & facilities
The property was good overall.
Stayed 1 night in Feb 2024
Response from Kim Fraizer on 28 Mar 2024
Thank you for taking the time to give us your feedback on your stay at the Surestay Hotel. We appreciate your recommendation for our services and are glad you enjoyed staying with us. We look forward to meeting you again soon.

8/10 Good

Jerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property overall.
Stayed 1 night in Feb 2024
Response from Kim Fraizer on 17 Feb 2024
We really appreciate you taking the time to leave us a review, Jerry]. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.

8/10 Good

Katelyn

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
Employee were nice breakfast kind of sucked The pull out sofa bed was kind of gross I would stay again
Stayed 2 nights in Feb 2024
Response from Kim Fraizer on 12 Feb 2024
We really appreciate you taking the time to leave us a review, Katelyn. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.

8/10 Good

Jenny

Business traveller
Disliked: Property conditions & facilities
The room was clean enough and it was a great price in a central location. There were issues with the plumbing however. The toilet ran constantly due to improper an flapper, and the stopper in the sink hasn't been installed. So when you push it down there's no way to get it to lift again, even from beneath. But the room was large and comfortable. We were mainly in and out so I didn't really explore anything.
Stayed 2 nights in Feb 2024
Response from Kim Fraizer on 12 Feb 2024
We really appreciate you taking the time to leave us a review, Jenny. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.

4/10 Poor

Josaphine

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Smelled like smoke in the room. Moved to another room that was dusty, there were stains on the wall, just didnt seem clean at all.
Stayed 1 night in Feb 2024
Response from Kim Fraizer on 12 Feb 2024
Thank you for sharing your experience from your recent stay, Josaphine. Please accept my sincere apologies for the unsatisfactory experience you had during your stay, We work very hard to make sure all of our guests have a rewarding stay and are disheartened to learn of your disappointment. I hope you will give us another opportunity to gain your trust and show you the outstanding service we normally provide.

8/10 Good

Jerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The motel was a very nice place to stay. I did tell the manager about a couple of things in the shower area that needed repaired but I will come back again.
Stayed 1 night in Jan 2024
Response from Kim Fraizer on 31 Jan 2024
Thank you for taking the time to give us your feedback on your stay at the Surestay Hotel. We appreciate your recommendation for our services and are glad you enjoyed staying with us. We look forward to meeting you again soon.

10/10 Excellent

Isaiah

Stayed 1 night in Jan 2024
Response from Kim Fraizer on 31 Jan 2024
Thank you for taking the time to give us your feedback on your stay at the Surestay Hotel. We appreciate your recommendation for our services and are glad you enjoyed staying with us. We look forward to meeting you again soon.

4/10 Poor

jason

Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Kim Fraizer on 31 Jan 2024
Thank you for sharing your experience from your recent stay, Jason. Please accept my sincere apologies for the unsatisfactory experience you had during your stay, We work very hard to make sure all of our guests have a rewarding stay and are disheartened to learn of your disappointment. I hope you will give us another opportunity to gain your trust and show you the outstanding service we normally provide.

8/10 Good

jason

Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Stayed 2 nights in Dec 2023
Response from Kim Fraizer on 31 Jan 2024
Thank you for taking the time to give us your feedback on your stay at the Surestay Hotel. We appreciate your recommendation for our services and are glad you enjoyed staying with us. We look forward to meeting you again soon.

8/10 Good

jason

Travelled with group
Liked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Kim Fraizer on 31 Jan 2024
Thank you for taking the time to give us your feedback on your stay at the Surestay Hotel. We appreciate your recommendation for our services and are glad you enjoyed staying with us. We look forward to meeting you again soon.

8/10 Good

Vincent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is top notched
Stayed 1 night in Dec 2023
Response from Kim Fraizer on 24 Dec 2023
Thank you for taking the time to give us your feedback on your stay at the Surestay Hotel. We appreciate your recommendation for our services and are glad you enjoyed staying with us. We look forward to meeting you again soon.

10/10 Excellent

Shane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay workers are friendly and helpful place is clean and has a pool
Stayed 3 nights in Dec 2023
Response from Kim Fraizer on 24 Dec 2023
Thank you for taking the time to give us your feedback on your stay at the Surestay Hotel. We appreciate your recommendation for our services and are glad you enjoyed staying with us. We look forward to meeting you again soon.

8/10 Good

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Kim Fraizer on 24 Dec 2023
Thank you for taking the time to give us your feedback on your stay at the Surestay Hotel. We appreciate your recommendation for our services and are glad you enjoyed staying with us. We look forward to meeting you again soon.

6/10 Okay

Jillian

Liked: Property conditions & facilities
Disliked: Staff & service
While i was eating breakfast house keeping wrnt into my room even though i hadn't checked out uet
Stayed 1 night in Dec 2023
Response from Kim Fraizer on 10 Dec 2023
We really appreciate you taking the time to leave us a review, Jillian. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.

2/10 Terrible

Ashley

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Someone’s fake eyelashes stuck to the mirror in our first room. The second room had no hot water. Overall odor in hallway, building clearly had water issues, there were trash cans collecting dripping water from the ceiling.
Stayed 2 nights in Nov 2023
Response from Kim Fraizer on 10 Dec 2023
Thank you for sharing your experience from your recent stay, Ashley. Please accept my sincere apologies for the unsatisfactory experience you had during your stay, We work very hard to make sure all of our guests have a rewarding stay and are disheartened to learn of your disappointment. I hope you will give us another opportunity to gain your trust and show you the outstanding service we normally provide.

10/10 Excellent

Troy, Clear Lake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Kim Fraizer on 10 Dec 2023
We really appreciate you taking the time to leave us a review, Troy. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable there!
Stayed 7 nights in Oct 2023
Response from Kim Fraizer on 10 Dec 2023
Thank you for taking the time to give us your feedback on your stay at the Surestay Hotel. We appreciate your recommendation for our services and are glad you enjoyed staying with us. We look forward to meeting you again soon.

4/10 Poor

Dan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Kim Fraizer on 10 Dec 2023
Thank you for sharing your experience from your recent stay, Dan. Please accept my sincere apologies for the unsatisfactory experience you had during your stay, We work very hard to make sure all of our guests have a rewarding stay and are disheartened to learn of your disappointment. I hope you will give us another opportunity to gain your trust and show you the outstanding service we normally provide.

8/10 Good

Tamra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Kim Fraizer on 10 Dec 2023
We really appreciate you taking the time to leave us a review, Tamra. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.

2/10 Terrible

Joseph

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Kim Fraizer on 10 Dec 2023
Thank you for sharing your experience from your recent stay, Joseph. Please accept my sincere apologies for the unsatisfactory experience you had during your stay, We work very hard to make sure all of our guests have a rewarding stay and are disheartened to learn of your disappointment. I hope you will give us another opportunity to gain your trust and show you the outstanding service we normally provide.

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness
The trash wasn't changed out of the trash can in our room plus there were underwear left on the back of the bathroom. We had asked for more towels to be brought to our room when it got cleaned an they didn't so we eventually had to go ask again for towels. There was no extra toilet paper in the bathroom either.
Stayed 2 nights in Oct 2023
Response from Kim Fraizer on 10 Dec 2023
Thank you for sharing your experience from your recent stay. Please accept my sincere apologies for the unsatisfactory experience you had during your stay, We work very hard to make sure all of our guests have a rewarding stay and are disheartened to learn of your disappointment. I hope you will give us another opportunity to gain your trust and show you the outstanding service we normally provide.

10/10 Excellent

Tiffany

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Kim Fraizer on 10 Dec 2023
Thank you for taking the time to give us your feedback on your stay at the Surestay Hotel. We appreciate your recommendation for our services and are glad you enjoyed staying with us. We look forward to meeting you again soon.

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel clean
Stayed 4 nights in Oct 2023

6/10 Okay

Jolene

Liked: Staff & service, room comfort
Disliked: Cleanliness
Meh. Probably wouldn't come back.
Hair dryer was missing from the room, and I really needed it. Beds were comfortable. Staff was pleasant.Wall above toilet was dirty (see photo) - and the first was easy to wash off. Hair from previous occupant was stuck to the shower curtain. Wall to the left of heater/ac unit had peeling paint (see photo). Upon check-in, staff scanned my ID, as expected. They then made a hard copy of it too. Given my previous experience with identity theft, and now taking great care to handle personal information with great care, this made me very uncomfortable. Staff assured me hard copies are destroyed in a week or two, but I have no way to verify this.
No hair dryer in the room - this is an amenity listed for all rooms.
Wall above toilet visibly dirty.
Peeling paint on the wall. A hazard, especially for families with young children.
Stayed 1 night in Oct 2023

6/10 Okay

Carol, Kiester

Travelled with family, Travelled with group
Disliked: Cleanliness, property conditions & facilities
Had 2 rooms. 1st room AC did not run. 1 of the beds had issues. 2nd room no carpeting and bathroom tub was scummy. Both rooms had a stale smell. Had to heat up breakfast as it was cold not warm, cold.
Stayed 1 night in Sep 2023

6/10 Okay

Cathy

Travelled with family
Disliked: Cleanliness
it bothered me that there were no latches on the windows, especially on 1st floor.
Stayed 2 nights in Sep 2023

6/10 Okay

Rhett

Business traveller
Disliked: Cleanliness, property conditions & facilities
Smelled terrible wet spots on blanket and sheets.
Stayed 2 nights in Sep 2023
Response from Kim Fraizer on 30 Sept 2023
Thank you for taking the time to give us your feedback on your stay at the Sure Stay Hotel. We appreciate your recommendation for our services and are glad you enjoyed staying with us. We look forward to meeting you again soon.

10/10 Excellent

Conrad

Stayed 1 night in Sep 2023
Response from Kim Fraizer on 25 Sept 2023
Thank you for taking the time to give us your feedback on your stay at the Sure stay Hotel. We appreciate your recommendation for our services and are glad you enjoyed staying with us. We look forward to meeting you again soon.

10/10 Excellent

Jerry

Travelled with family
Liked: Amenities
Easy access. Friendly check in
Stayed 1 night in Sep 2023
Response from Kim Fraizer on 24 Sept 2023
We really appreciate you taking the time to leave us a review, Jerry. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.

4/10 Poor

Lisa

Disliked: Cleanliness, staff & service, property conditions & facilities
The property was very run down, not clean and overall uncomfortable to stay.
Stayed 1 night in Sep 2023
Response from Kim Fraizer on 24 Sept 2023
Thank you for sharing your experience from your recent stay, Lisa. Please accept my sincere apologies for the unsatisfactory experience you had during your stay, We work very hard to make sure all of our guests have a rewarding stay and are disheartened to learn of your disappointment. I hope you will give us another opportunity to gain your trust and show you the outstanding service we normally provide.

2/10 Terrible

Don

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathrooms was dirty, rooms were also dirty..the only good thing was it was quite
Stayed 1 night in Sep 2023
Response from Kim Fraizer on 19 Sept 2023
Thank you for sharing your experience from your recent stay, Don. Please accept my sincere apologies for the unsatisfactory experience you had during your stay, We work very hard to make sure all of our guests have a rewarding stay and are disheartened to learn of your disappointment. I hope you will give us another opportunity to gain your trust and show you the outstanding service we normally provide.

10/10 Excellent

Carlos

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very excellent hotel and the most important thing is that it is very clean all the time.
Stayed 1 night in Sep 2023
Response from Kim Fraizer on 17 Sept 2023
Thank you for taking the time to give us your feedback on your stay at the Sure Stay. We appreciate your recommendation for our services and are glad you enjoyed staying with us. We look forward to meeting you again soon.

6/10 Okay

Jesse

Business traveller
Liked: Staff & service
Early breakfast and rate
Stayed 4 nights in Sep 2023
Response from Kim Fraizer on 10 Dec 2023
We really appreciate you taking the time to leave us a review,Jesse. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.

10/10 Excellent

Thomas

Stayed 1 night in Sep 2023
Response from Kim Fraizer on 30 Sept 2023
Thank you for taking the time to give us your feedback on your stay at the Sure Stay Hotel. We appreciate your recommendation for our services and are glad you enjoyed staying with us. We look forward to meeting you again soon.

6/10 Okay

Heather Ann

Travelled with family
Disliked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Kim Fraizer on 17 Sept 2023
Thank you for taking the time to give us your feedback on your stay at the Sure stay Hotel. We appreciate your recommendation for our services and are glad you enjoyed staying with us. We look forward to meeting you again soon.

10/10 Excellent

Connie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar es bien céntrico, tranquilo, bueno para descansar lo único que no me gustó fue la piscina tenía demaciado mucho químicos de lo demás todo bien.
Stayed 8 nights in Aug 2023
Response from Kim Fraizer on 1 Sept 2023
Thank you for taking the time to give us your feedback on your stay at the Travelling Hotel. We appreciate your recommendation for our services and are glad you enjoyed staying with us. We look forward to meeting you again soon.