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Reviews of Country Inn & Suites by Radisson, Cedar Rapids Airport, IA

2.5 out of 5
Country Inn & Suites by Radisson, Cedar Rapids Airport, IA
9100 Atlantic Drive SW, Cedar Rapids, IA

Reviews

7.8

Good

Rating 10 - Excellent. 339 out of 1000 reviews" "
Rating 8 - Good. 357 out of 1000 reviews" "
Rating 6 - Okay. 161 out of 1000 reviews" "
Rating 4 - Poor. 84 out of 1000 reviews" "
Rating 2 - Terrible. 59 out of 1000 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Bonnie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The managaer had a wildly inappropriate conversation with my child accusing me of theft and stealing the room. The entire hotel felt gross and unclean.
Stayed 4 nights in May 2024
Response from Country Inn and Suites on 27 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Country Inn & Suites by Radisson, Cedar Rapids Airport, IA. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the hotel standards on your recent visit. I have shared your feedback with the management team to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

10/10 Excellent

Mary Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location right next to airport.
Stayed 1 night in May 2024
Response from Penny Wise on 27 May 2024
Dear Mary Jane, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Country Inn & Suites by Radisson, Cedar Rapids Airport, IA and the services we provide for our valued guests. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was nice and for a good price. The staff was excellent and helpful.
Stayed 1 night in May 2024
Response from Country Inn on 26 May 2024
Wonderful to hear Monica. We are very pleased you enjoyed your stay. We hope to see you your next time in the area. Thank you for staying with us.

6/10 Okay

Mary

Liked: Property conditions & facilities
Disliked: Staff & service
The convenience of the location was a plus...it was why I chose the facility. However, the desk clerk on Wednesday, May 22 around 5:00 had the personality of a post. Barely conversed...did not offer information or help... she was on her phone the next time I saw her and no greeting really ever. I did not feel welcome at this hotel. It's also not the cleanest hotel. Even the sheets looked a bit suspicious. The phone would not accept asks about wake up calls and the phone number said I was in 309, but my card said 311. Mostly little annoying things, but should be addressed.
Stayed 1 night in May 2024
Response from Country Inn on 25 May 2024
Thank you Mary for the detailed feedback. We will share with our staff so they can make the needed improvements. We certainly appreciate your business and hope to see you back soon.

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities
Special thank you to the night shift lady who worked that night
Stayed 1 night in May 2024
Response from Country Inn on 22 May 2024
Thank you Joanna, we are very happy you had a great stay. We will certainly pass along your thanks to the pm desk staff. Please come back and see us again.

6/10 Okay

Debbie

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very very outdated. Every door would stick and be very hard to open. The whole place needs a face
Stayed 2 nights in May 2024
Response from Country Inn on 20 May 2024
Thank you for your feedback Debbie, we appreciate your insight. We will share with our team to make needed corrections. We hope to see you back soo.

8/10 Good

Stephanie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Basic overnight on the way to an early morning flight. Nothing fancy.
Stayed 1 night in May 2024
Response from Country Inn on 17 May 2024
Thank you for your feedback Stephanie. We hope to see you back again soon. We appreciate your business.

2/10 Terrible

Zachery

Disliked: Cleanliness, property conditions & facilities
I have nothing good to say, stained surfaces, stained towels, stained floors, uncomfortable bed, and bad coffee.
Stayed 1 night in May 2024
Response from Country Inn on 11 May 2024
We are very sorry you did not enjoy your stay at our hotel, we will use your feedback to train our staff so they can provide you with the stay you expected. We appreciate your business Zachery, and hope you will give us another opportunity to meet your expectations. Thank you.

6/10 Okay

Lorna

Liked: Cleanliness, staff & service, property conditions & facilities
It is ok
Stayed 1 night in May 2024
Response from Penny Wise on 9 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Country Inn & Suites by Radisson, Cedar Rapids Airport, IA. As a guest you are truly valued. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

10/10 Excellent

Marilyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The coffee maker was broken. The remote for the TV was non-functional. The desk promised a different, functional coffee maker. We were given new batteries and that solved the TV issue. A kind receptionist.
Stayed 1 night in May 2024
Response from Country Inn on 7 May 2024
Thank you for the great review Marilyn, we are thrilled you had a great stay. We hope to see you back soon.

10/10 Excellent

Don

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and great service
Stayed 5 nights in Apr 2024
Response from Penny Wise on 5 May 2024
Dear Don, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Country Inn & Suites by Radisson, Cedar Rapids Airport, IA and the services we provide for our valued guests. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,

10/10 Excellent

Charles

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient stay to catch our flight in CR. Room was clean and staff was very nice
Stayed 1 night in Feb 2024
Response from Country Inn on 26 Apr 2024
Thank you for the feedback Charles, we are very happy you enjoyed your stay with us. Please come back for your next flight.

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Country Inn on 27 Apr 2024
Thank you for your business Randy, very happy you had such a great stay. See you next time.

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed a safe, semi quiet and clean stay. Found light switches in room that didn't operate any lights and lights that didn't work.
Stayed 2 nights in Apr 2024
Response from Country Inn on 14 Apr 2024
Thank you for your feedback William, we appreciate you taking the time to provide us with this valuable detail. We will stare with our team so we can continue to improve. Thank you.

10/10 Excellent

tyler

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The top of the shower has not been dusted in long time. Thick dust and hairs from prior to my stay.
Stayed 1 night in Apr 2024
Response from Country Inn on 14 Apr 2024
We appreciate your feedback Tyler. Thank you for staying with us and we are glad you had a nice stay. Please come back again soon.

8/10 Good

Larry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and close to the freeway.
Stayed 1 night in Apr 2024
Response from Country Inn on 9 Apr 2024
Thank you for your feedback, we appreciate your time. We hope you will come back and visit us again soon.

10/10 Excellent

Taff

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and peaceful
Stayed 1 night in Mar 2024
Response from Country Inn on 2 Apr 2024
Thank you for your review Taff, we are happy you had such a nice stay. Please come back on your next trip to the area.

10/10 Excellent

Wendy, Ursa

Stayed 1 night in Mar 2024
Response from Penny Wise on 21 Apr 2024
Dear Wendy,Thank you for the wonderful review. Country Inn and Suites strives each day to make sure all our guests accommodations are comfortable and safe. We look forward to providing you excellent service on your next stay.

8/10 Good

Angelica

Stayed 1 night in Mar 2024
Response from Country Inn on 14 Apr 2024
Thank you for your business Angelica. We certainly appreciate you.

10/10 Excellent

Andrea

Travelled with family
Liked: Staff & service, amenities
A bit run down and dated but clean and excellent service!
Stayed 1 night in Mar 2024
Response from Country Inn on 24 Mar 2024
Thank you for your business Andrea, we appreciate you staying with us. Please come back again soon.

10/10 Excellent

Jeff

Travelled with group
Convenient and good value
Stayed 4 nights in Mar 2024
Response from Country Inn on 11 Mar 2024
Glad you had a great stay with us Jeff. We appreciate your business. Thank you.

2/10 Terrible

Gabriel

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Country Inn on 9 Mar 2024
Sorry Gabriel that your stay was not what you had expected. We hope you will come back and give us another opportunity to provide you with they stay you expect. Thank you.

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Country Inn on 8 Mar 2024
Thank you for staying with us Dennis. We appreciate your business.

6/10 Okay

Chad

Travelled with family
Disliked: Staff & service
Our room smelled like marijuana when our family checked into our room. There were a lot of ants in our room. The upper lock on our room door was broken, no comforters on our beds. Beds were very stuff and uncomfortable. We didnt mind it so much but some might not like hearing airplanes lift off at the nearby airport. Very few towels in our room. Our kids said the pool water looked green and dirty, they didnt want yo use it because of how it looked. The good: air conditioner/thermostat worked well, continental breakfast was ok, staff answered questions when we rang the front desk.
Stayed 2 nights in Mar 2024
Response from Country Inn on 4 Mar 2024
We are very sorry Chad for the issues you had, we hope you still had an enjoyable time overall and will come back again soon. Thank you for staying with us.

10/10 Excellent

Stesha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great airport pick up
Stayed 1 night in Mar 2024
Response from Country Inn on 2 Mar 2024
Thank you for the kind feedback Stesha. We love hearing about satisfied guests. We hope you will be back soon.

2/10 Terrible

Chrisytal

Disliked: Property conditions & facilities
Not the best place
Stayed 2 nights in Nov 2023
Response from Country Inn on 28 Feb 2024
Thank you for staying with us Chrisytal. We hope you will staying with us again so you can experience the type of stay you were expecting. Thank you.

10/10 Excellent

stacey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was really nice. The staff were helpful and courteous.
Stayed 1 night in Feb 2024
Response from Country Inn on 26 Feb 2024
Our staff will be thrilled that they helped make your stay a great one. Thank you Stacey.

10/10 Excellent

Oceana

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff that I encountered was absolutely amazing and accommodated our little group perfectly! Fun, friendly, kind, and helpful!
Stayed 1 night in Feb 2024
Response from Country Inn on 26 Feb 2024
I will share with our staff that they made your stay. We hope to see you back soon and thank you for choosing us.

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well appointed, great staff, good value.
Stayed 1 night in Feb 2024
Response from Country Inn on 26 Feb 2024
Thank you Jan for your business, we are very happy we met your expectations. Please come back and see us again soon.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will stay again
Stayed 3 nights in Feb 2024
Response from Country Inn on 19 Feb 2024
Thank you Susan, we are happy to hear you had such a great stay.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024
Response from Country Inn on 19 Feb 2024
Thank you for your business. We appreciate your feedback and hope to see you back soon.

8/10 Good

Tara

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Greatly appreciate the benefits of parking and shuttle for our vacation.
Stayed 1 night in Feb 2024
Response from Country Inn on 19 Feb 2024
Tara, we are glad the park and fly worked out for you. We will be here for your next trip. Thank you.

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Country Inn on 19 Feb 2024
Thank you for staying with us Michelle, nice to see you had an enjoyable stay. Please come back again soon.

4/10 Poor

Kara

Stayed 1 night in Feb 2024
Response from Country Inn on 22 Mar 2024
Thank you for staying with us Kara. We hope you will stay with us again and have a much much better experience. Our goal is to always exceed our guests expectations.

8/10 Good

Tatiana

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Country Inn on 4 Feb 2024
Thank you Tatiana, we appreciate your business and hope to see you back soon.

4/10 Poor

Tamra

Stayed 1 night in Jan 2024
Response from Country Inn on 22 Mar 2024
Thank you for staying with us Tamra. We would love for you to come back so we can provide you a 5 out of 5 experience that you deserve. Thank you.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Don't expect happy front desk staff
Place is great for shutle to airport. Accommodations are fine too. Front desk personnel are questionable. The night we checked in girl had no personality, could not understand her then she gave us a room that was already occupied! Not a pleasant first impression. Shuttle driver good.
Stayed 1 night in Jan 2024
Response from Country Inn on 31 Jan 2024
We are glad we met your needs and that you enjoyed your accommodation. We will use your feedback to work with our desk staff for training and improvement. Thank you for staying with us.

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the airport and everything was easy.
Stayed 1 night in Jan 2024
Response from Country Inn on 29 Jan 2024
Thank you for your comments Andy, we are glad you enjoyed yours stay with us.

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place near the airport
Our room was spacious and comfortable. Check-in was easy. The only complaint was that there was not much food left when we went to breakfast....and we were there by 8:00 a.m. Other than that, we were happy with our choice.
Stayed 1 night in Jan 2024
Response from iowa on 29 Jan 2024
Thank you for the great review Karen, we are very happy you enjoyed your stay. We will work with our team on a seedier refilling of breakfast items. We hope to see you back soon.

8/10 Good

Keith

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Night checkin staff not personable, but got the job done. Hotel did not seem busy, but had no hot breakfast in the morning besides waffle maker. Milk, orange juice, and apple juice were also all unavailable. Free transportation to airport was quick and on time, but driver never left van and passengers had to load annd unload their own luggage in the back.
Stayed 1 night in Jan 2024
Response from Country Inn on 28 Jan 2024
Thank you for your feedback back Kieth. We appreciate your business and hope you will stay with us again soon. We apologize for the lack of breakfast foods prepared, but will discuss with our team and make all needed corrections. Thank you.

6/10 Okay

Valerie

Disliked: Staff & service, property conditions & facilities
Fire alarm went off for like 45 min. My dog was going nuts. Couldn’t find staff to even figure out what was happening.
Stayed 1 night in Jan 2024
Response from Country Inn on 26 Jan 2024
Thank you for your feedback. we apologize for the alarm and the delay and getting it silenced. We do have procedures that sometimes delay the quickness of turning alarm off, but do apologize.

10/10 Excellent

Kristen, Waverly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property’s proximity to the airport made it the perfect place for my needs - my flight was leaving extremely early in the morning and it was a short 5 minute drive to the long term parking lot! The hotel is clean and well taken care of. Staff was very friendly and helpful.
Stayed 1 night in Jan 2024
Response from Country Inn on 22 Jan 2024
We are very pleased you enjoyed your stay with us Kristen. We are glad it met all your needs. We hope to see you on your next trip through.

6/10 Okay

Elizabeth

Ok stay
Just an ok stay. Stayed to be close to airport for early morning flight. Unable to sleep as they were plowing snow outside at 2:30 am. Kept hitting things so loud banging. The water pipes groan loudly when someone on another floor flushes and could hear doors opening and closing on other floors.
Stayed 1 night in Jan 2024
Response from Country Inn on 22 Jan 2024
Thank you for staying with us Elizabeth. We apologize for the outside noise, that is definitely not the norm. We hope you will come back again and get a silent and restful nights sleep.

6/10 Okay

Russell

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Country Inn on 22 Jan 2024
Thank you for staying with us Russel, we appreciate your business.

8/10 Good

Barbara

Travelled with partner
Close to airport. Receptionist was ok. Not friendly but not rude. Breakfast area looked nice.
Stayed 1 night in Jan 2024
Response from Country Inn on 15 Jan 2024
Thank you for staying with us Barbara, we appreciate your business.

10/10 Excellent

Mica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Country Inn on 15 Jan 2024
We are very happy you enjoyed your stay. Thank you.

8/10 Good

BRIAN, EVANSVILLE

Liked: Staff & service
Disliked: Property conditions & facilities
Previous fire alarm had blocked access to elevators and staff could not resolve.
Stayed 1 night in Jan 2024
Response from Manager on 11 Jan 2024
Dear Brian, Thank you for taking the time to complete our online survey regarding your recent stay at Country Inn & Suites by Radisson, Cedar Rapids Airport, IA. On behalf of our entire team, I would like to apologize for failing to exceed your expectations.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Country Inn on 31 Jan 2024
We are happy you had a great stay with us Gerald, we hope to see you back soon.

6/10 Okay

Erin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Front desk staff should be available a little better. Also to have Wi fi password on inside of card holders. Or available a little easier.
Stayed 1 night in Dec 2023
Response from Manager on 11 Jan 2024
Dear Erin, Thank you for taking the time to complete our online survey regarding your recent stay at Country Inn & Suites by Radisson, Cedar Rapids Airport, IA. On behalf of our entire team, I would like to apologize for failing to exceed your expectations.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

6/10 Okay

Billy

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Country Inn on 22 Dec 2023
Thank you for staying with us Billy, we hope to see you back soon.