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Reviews of Goblec Hotel

Goblec Hotel
Uzungöl Yeni Mahallesi Çaykara, Çaykara, Trabzon

Reviews

7.0

Good

Rating 10 - Excellent. 4 out of 12 reviews" "
Rating 8 - Good. 0 out of 12 reviews" "
Rating 6 - Okay. 7 out of 12 reviews" "
Rating 4 - Poor. 0 out of 12 reviews" "
Rating 2 - Terrible. 1 out of 12 reviews" "

7.8/10

Cleanliness

7.0/10

Staff & service

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

SALEH A

Stayed 1 night in Aug 2023

2/10 Terrible

Waleed

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t waste your money on this Hotel.
Worst experience I have had in my entire life. I am a Hospitality by profession and have never had Such an Experience before. I had a GUARANTEED booking by Hotel.com. I arrived to the Hotel at around 2330 with my wife and 3 kids to find that I had no reservation. The Hotel is located between mountains, no city around and not even road lights. The reception with not even a single word of English kept telling me no booking, go go. I showed him my booking yet said, no booking, cancel and go. I was traumatised for a minute. Not knowing what to do. Despite paying the booking in full in advance, I was not offered what I paid for yet, let homeless in the middle of nowhere. Couldn’t get help from Hotel.com. I had to roam around to find a room to accommodate us at a higher rate since it was a walk-in rate. I wasn’t offered any help and all what I got was an email to call for an alternative after 2 days. How ridiculous is that? They expect me to be hanging out there until I get help. Do not book the Hotel. The staff were very very rude and didn’t offer any help. In fact, they were just wanted me to leave the property. They still kept their inventory open on bookings platform but will not honor any booking. I don’t know who to blame but the experience from both the Hotel and Hotel.com was extremely unacceptable and horrible the least to say. I am still waiting for my refund which will take another 10 business days subject to hotel approval. How pathetic is that.
Stayed 4 nights in Aug 2021
Response from gobleç otel on 17 Aug 2021
otel konumu göle 400 metre 50 metre yakınında market ve etrafımızda bir çok apart otel pansiyon bulunmakta sokak aydınlatmaları ve yuruyuş yolu aydınlatmaları mevcut expedia üzerinden yapmış oldukları rezervasyonu kullanamıyacaklarını saat sabah sekızde mesaj olarak ılettık mesajı okudukları halde herhangi bir değişiklik ve yer değiştirme ile ilgili talebimize cevap vermediler respsiyona geldiklerinde var olan görevli ingilizce arapça olarak durumu izah etmeye çalışmışl fakat müşeteri kaba ve saygısız tavırlar sergileyek okumuş olduğu mesajları inkar etti ve hiç bir yardımımızı kabul etmedi [müşteri türkçe de konuşabiliyor]işletme olarak beyefendiden üçret almadık üçretini satış kanalından talep etmeli bu konumda ve onlarca güzel müşteri yorumlarına sahip bu işletmeye saygısızlık yapan bu müşteriye buna müsaade eden ve hiç bir zahmete katlanmıyan bu satış kanalına yazıklar olsun bunca emek paranın herşeyi çözeceğine inanan [.....] kişi için araştırmadan saygısız ve haksızlıkla dolu olan bu mesajı paylaşan sözde iş ortağımız satış kanalı sizi tekrar kınıyıyorum

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from gobleç otel on 10 Aug 2021
teşekkürler tekrar bekleriz

6/10 Okay

imran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

6/10 Okay

EMAD ELDIN

6/10 Okay

Fauzia

Liked: Cleanliness
Disliked: Staff & service, room comfort
It was not up to the commitment, they charged for big room with river view balcony, but they cheat, and give us a very small room with no view.
Stayed 1 night in Sep 2017

10/10 Excellent

Nadide

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Ahmet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

10/10 Excellent

GUVANCH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

6/10 Okay

ilhan

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
otel temiz güzel fakat servis kötü
Stayed 2 nights in Jan 2020

6/10 Okay

Erdinç

Oda küçük otel konumu iyi değil
Stayed 1 night in Aug 2017

6/10 Okay

nasser

Liked: Staff & service
متعبه في الادراج
Stayed 2 nights in Aug 2017