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Reviews of TUGASA Castillo de Castellar

3 out of 5
TUGASA Castillo de Castellar
Castillo de Castellar, Castellar de la Frontera, Cadiz

Reviews

9.0

Wonderful

Rating 10 - Excellent. 27 out of 42 reviews" "
Rating 8 - Good. 11 out of 42 reviews" "
Rating 6 - Okay. 2 out of 42 reviews" "
Rating 4 - Poor. 1 out of 42 reviews" "
Rating 2 - Terrible. 1 out of 42 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Temple

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property is beautiful and truly a unique experience. The restaurant was small, but the food was wonderful.
Stayed 1 night in Mar 2024
Response from La dirección y departamento comercial on 8 Apr 2024
Dear Temple,Thank you for your reservation and for your visit to our hotel.Our hotel has a unique location just as other hotels in Tugasa are located in truly wonderful towns.Thanks for your comments

10/10 Excellent

CHRISTINE

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely very clean room with beautiful view. Good breakfast. Staff were very nice.
Stayed 1 night in Mar 2024
Response from La dirección y departamento comercial on 25 Mar 2024
Dear Christine, Thank you very much for your reservation and for your comments.Our staff strives daily to provide extremely careful service.The views from the hotel are a thing of nature. :)Thank you very much for staying at one of our Tugasa hotels

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Natural surroundings and historical ambiance were incredible. The staff was friendly and helpful. We are highly likely to return if we find ourselves in this part of the world again. A very unique hotel.
Stayed 1 night in Mar 2024
Response from La dirección y departamento comercial on 25 Mar 2024
Dear Alex, Thank you very much for your reservation and for your comments.Our staff strives daily to provide extremely careful service.Your comments will help us ensure that clients like you come to this unique hotel.Thank you very much for staying at one of our Tugasa hotels

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from La dirección y departamento comercial on 25 Mar 2024
Thank you very much for your reservation and for your comments.Our staff strives daily to provide extremely careful service.Your evaluation gives us energy to continue with our workThank you very much for staying at one of our Tugasa hotels

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couples getaway
Stayed 1 night in Nov 2023

10/10 Excellent

cavin

Liked: Staff & service, room comfort
Great place to stay for couple of nights
The first thing to say is 2 watch out for the signs up 2 the property there a little hit and miss we parked up in the first car park had 2 drag a heavy suitcase in the heat on cobbles very difficult there is a much higher car park with limited space but you can unload here then park the castle is really nice views outstanding golden eagles flying around i would say that a 2 night stay would be enough as not much to do apart from bird watching and walking the rooms are nice but bathroom we had needed updating if a little more was spent on this hotel it would be five star it only has 9 rooms and about 6 houses to rent we had breakfast and evening meal the breakfast is served in the hotel evening meal is in a local restaurant just yards from hotel meal service was slow only one member of staff trying to service 9 tables at once i did contact the hotel to inform them that my wife was a vegetarian they email back and said no problem they could cater but turned out they couldnt to be honest they didnt have a clue offered salad with ham on it ? REALLY they said sorry that they would get mushrooms for the next evening they didn't turn up and offered soup with egg bits floating around thats after been served chicken soup the meal was a disaster to be completely honest don't let that put you off staying here as the property really amazing front-of-house staff upon checking out I think it would be the norm to ask if everything ok did we enjoy our stay didn't even bother
Stayed 2 nights in Oct 2023

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Memorable Castle stay
We were very impressed! The castle is unique. Lots of places to explore. And the views!!! Not great for anyone with any kind of mobility issues. Dinner was very good. Staff were friendly.
Stayed 1 night in Aug 2023

8/10 Good

Peter, Washington

Liked: Cleanliness
Stayed 1 night in Jun 2023

10/10 Excellent

Michael

Stayed 1 night in May 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location, excellent service with very friendly staff, super clean and perfect to relax and disconnect form everyday stress!
Stayed 2 nights in Jan 2023

8/10 Good

Yuval

Liked: Cleanliness, staff & service, room comfort
Beautiful castle
It was really nice. Beautiful location and very kind people. Just keep in mind that you’re going to carry your luggage up the hill to the reception, which is not that easy. Also , the rooms are quite old, but overall, we enjoyed our stay.
Stayed 1 night in Oct 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful castle in a very tranquil tiny and romantic village at the top of a hill. Perfect for a romantic getaway. Great friendly service not just at the castle, but the restaurant located just outside the castle run by the hotel. Super friendly staff.
Stayed 1 night in Dec 2021

10/10 Excellent

Catherine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun castle to stay in!
It was so cool to stay in the castle. We strolled all over the town. We parked in the lower parking lot which is really just a flat gravel open area and then we walked all the way up. It was a fun adventure. The beds are big, it was clean and just what we needed. We only spent 1 night and it may be all that is needed unless you want to make it a hub. I had backpack but my friend had a wheely bag which was challenging on the cobblestones. It’s at the top of the hill but you can drive up almost to it to drop off luggage.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing views and wonderful authentic cuisine on site in a castle, with great staff you couldnt want more!
Stayed 1 night in Jun 2021

10/10 Excellent

Max

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel Experience
The castle hotel and small town inside the castle walls was perfect. I stayed here while visiting Gibraltar and wish I had more time at hotel to enjoy it and its surroundings. What a great place to stay.
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
early perfect romatic place
Romantic rooms inside a very old Moorish castle, nicely decorated, and beautiful views of the lake and the mountains. Staff is helpful, but not super-friendly. Very quiet, romantic location in an old white village on the top of a hill. Narrow winding road to access, and walking to the hotel is up a steep hill with uneven surface. Lovely little restaurant with specialities from the region (boar is excellent), but presented poorly (for example the avocado salad consisted of roughly cut pieces of lettuce and oranges and half an avocado).Given that in Corona times we were very few guests, there was no reason for not showing a little bit of effort overall– otherwise this place would easily gain 5 stars as a romantic getaway. Breakfast was good, though!
Stayed 1 night in Oct 2020

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review
Beautiful building... Well refurbed... Signage to reception could be improved.... Disappointed with cigarette burns on bedside cabinet.... Otherwise great stay at good value
Stayed 2 nights in Dec 2019

4/10 Poor

Stephen

Liked: Cleanliness
Disliked: Staff & service
Potential but not good at the moment
Set in a gorgeous castle on top of a hill this hotel has incredible potential. It's simply stunning to walk into an ancient monument knowing you are going to stay there. The road approaching it is small and a little scary. About 15 minutes from the base of the hill and many hair pin bends. We arrived as a wedding was in full swing. Staff were very busy and distracted. Sadly even when they weren't busy we didn't find them friendly. There was a language barrier however a smile can be given in any language and they all seem to have lost theirs. Our room 104 was amazing with gorgeous views. Sadly it was next to the lift and another room where those guests came in very late from the wedding and were very noisy. We slept very badly. Thankfully the bed was very comfortable. The hot water wasn't working when we tried to shower in the morning so we left without washing which was not pleasant. Breakfast is self service, there was quite a bit of food for us however it was not that fresh and nothing hot. The decor had not been done sympathetically to the building. It's rather like a 1970's conference centre with horrid laminated wood. It's just sad to see this gorgeous building treated so badly.
Stayed 1 night in Apr 2019

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fit for a King.
Amazing room or rather set of rooms. Incredible place. Stunning escape.
Stayed 1 night in Feb 2019

10/10 Excellent

MARIA LUISA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unas vistas sensacionales. El comedor pequeño con buena comida Ambiente relajado y contacto con naturaleza
Stayed 1 night in Feb 2024
Response from La dirección y departamento comercial on 25 Mar 2024
Estimada María Luisa,Muchas gracias por su reserva y por sus comentarios.Las vistas, la naturaleza y la historia, forma parte de nuestro hotel.Gracias por alojarse en uno de nuestros hoteles Tugasa

2/10 Terrible

Michiel

Stayed 1 night in Feb 2024
Response from La dirección y departamento comercial on 25 Mar 2024
Estimado Michiel, lamentamos que su puntuación haya sido tan baja.Desde e departamento comercial nos ofrecemos a escuchar sus criticas y quizás podamos mejorar para que no le pase a otros clientes.Si desea enviarme un correo a a.casal@tugasa.com y comentarme le responderé muy gratamente.Un saludo,

10/10 Excellent

Pilar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Eduardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Precioso Castillo sin fantasmas...😂
Stayed 1 night in Aug 2023

10/10 Excellent

Alain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
un endroit extraordinaire!
l'hotel est dans un chateau mauresque du XIVeme siècle. La vue est absolument magnifique. C'est retiré du monde (mais avec une AB route d'accès). Il y a des vautours qui tournent autour du piton. On voit Gibraltar. On mange bien. service très sympa. un des hébergements les plus oufs de ma vie!
Stayed 1 night in Apr 2023

8/10 Good

Richard

Stayed 1 night in Apr 2023

10/10 Excellent

Gerben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sprookjesachtig
Prachtige locatie, met een geweldig uitzicht in een leuk klein dorpje. Vriendelijk personeel, nette en schone kamer. Echt aanrader om op een bijzondere plek te overnachten
Stayed 1 night in Oct 2021

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Nada es perfecto😔
Un establecimiento con mucho encanto, pocas cosas que hacer que no sea descansar… Tendrían que dar una solución a los clientes con el equipaje, no todo el mundo puede hacer ese recorrido sin ayuda (vi a una señora con muletas sufriendo para llegar a la recepción).
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Castillo espectacular, buenas vistas, silencioso, fresco y buenos desayunos. Un lugar excelente para desconectar de todo. Cercano a las playas de Tarifa y a Gibraltar.
Stayed 3 nights in Jul 2021

10/10 Excellent

LUIS MIGUEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfecto para quedarte en el propio castillo
Un sitio estupendo, ya que estás en pleno castillo. Todo muy limpio y las instalaciones, flamantes. La habitación superior merece la pena.
Stayed 1 night in Sep 2020

8/10 Good

julien

Travelled with group
Liked: Room comfort
Disliked: Cleanliness, staff & service
Excellent mais...
Un lieu exceptionnel, magnifique vue, chambre 101 incroyable. Cependant service moyen et propreté discutable.
Stayed 1 night in Sep 2020

8/10 Good

MARIA LUISA

Stayed 2 nights in Aug 2020

10/10 Excellent

María José

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

Stayed 4 nights in Jan 2020

10/10 Excellent

Anne Britt Gj.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnatting
Hotellet låg helt fantastisk til med mulighet for gåturer. Fint gammelt hotell med god atmosfære. Middagen var helt topp, men det kunne vært grønnsaker til. Frokosten var også helt topp. Drar gjerne dit en annen gang.
Stayed 1 night in Nov 2019

10/10 Excellent

Jose Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
De cuento
Estancia inolvidable, habitaciones espaciosas y confortables. El desayuno variado y el personal muy amable y atento. Cenamos en el restaurante, la calidad espectacular y los precios normales. El pueblo musulmán que rodea el castillo es muy bonito y muy agradable de pasear.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unieke ervaring met grandioos uitzicht.
Uniek hotel in een kasteel. Zou nog leuker zijn als de inrichting wat meer in overeenstemming was met het exterieur. Grandioos uitzicht en goed restaurant in het gehuchtje binnen de muren. De entourage is geweldig waardoor je wat kleine inrichtingsmissers - na kort douchen staat de badkamervloer blank - graag voor lief neemt.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schönes Zimmer tolles Schlossambiente Frühstück OK Abendessen ist Geschmacksache
Stayed 1 night in May 2019

10/10 Excellent

Luigi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sensationelle Aussicht!!
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Prachtige locatie met geweldig uitzicht rondom. Eten in separaat maar aan hotel gelinkt restaurant wat minder goed.
Stayed 2 nights in May 2019

10/10 Excellent

gerard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
panorama de rêve...par temps clair.
Ce " castillo" se situe Sur un eperon rocheux dominant la baie de Gibraltar. Par temps clair, panorama somptueux. Le castillo est tres bien rénové.
Stayed 1 night in Apr 2019