Castell-Platja d'Aro Trip

The receptionist Ruben was a bit of a strange guy there was someone behind us in the que he served them first at check in the other staff were all great the hotel is clean tidy with great views at the 11th floor the area is a bit sketchy be vigilant as it’s full of thugs, thieves and has a drug problem right outside the door but the hotel is fairly decent I’d stay again if I went again

The property was fantastic and the staff goes above and beyond. Would recommend and definitely will go back.

Well situated and top staff !

I would like to share my concern regarding an incident that occurred during my recent stay. While most of the staff were courteous and helpful, I unfortunately had a very unpleasant experience with one staff member named John. John spoke to me in a rude and dismissive manner, which was unexpected and disappointing. More seriously, he made comments about my race that were discriminatory and biased. This made me feel unwelcome and disrespected during my stay. I believe every guest deserves to be treated with dignity and respect, regardless of background. I hope the management will look into this matter seriously to ensure that no other guest has a similar experience. Thank you for your attention to this important issue.

Beautiful hotel with a private garden and a lovely restaurant, perfectly located in the heart of Barcelona.