Castell de Sant Guim de la Plana

Our room was nice, spacious, clean, quiet. There are 2 things that I had issue with, the first is that the Home Screen of the room in the tv has few very options for movies, unless you want to spend money On Demand. We couldn’t stream from our phone even though the TV has instructions on its homepage to down whatever app to stream. I called for help but was told they did not have that option. My second gripe was with the pool. It’s basically impossible to get a lounge chair anywhere near the pool. The 21+ pool had 20 (give or take but it wasn’t much more) lounge chairs by the pool, they get snatched up immediately. The rest (cabanas, sun beds) you have to rent at 100s of dollars. The family pool was not much better. There’s a large space in between the 2 pools that also have lounge chairs but it’s nowhere near the pool, and you’re basically just laying on top of asphalt. So if you’re going to a clean quiet hotel, I recommend. But if you’re looking for a place where you can have an easy pool day without shelling out $$$$, I’d stay somewhere else.

I am extremely disappointed with my recent experience. I called on Thursday morning specifically to confirm that the pools were open before making my reservation. However, when I arrived on Saturday with my children, I was informed that the pools were closed due to maintenance repairs. Had I been given accurate information, I would have booked another place. The main reason for choosing this location was for my kids to enjoy the pool, and it was very disappointing for them to arrive and find it closed. This situation reflects a serious lack of communication and knowledge from the staff who provided incorrect information. I expected reliable information when I called ahead, and unfortunately that was not the case.

I really enjoyed my stay. Prime location on the strip. The room was great for the price. The resort fee was a bit high especially since I didn’t use the things it paid for such as parking, internet and valet.