Casino Baden

Gym was incredible, had so much. Room was good, service was good.

The hotel is charming and Stefanie was very friendly and helpful at check-in. We had breakfast there for 3 days. The food is fine, but the service is hit and miss. We were brought the wrong order on 2 mornings. Our plates were taken when we were still eating and we had to ask for bread and water. We felt invisible. Our room wasn't cleaned on the second day. We were gone all day from 10-3:30, so they had plenty of time to clean it. I called the front desk to tell them and there was no apology. They offered to clean it, but we were too tired, so I asked for fresh towels and 2 water bottles. We received everything from housekeeping and then another staff member came to our room and apologised and volunteered that they purposely did not clean our room because management says there is not enough money in the budget to clean all of the rooms. That is shocking! We paid good money to stay there and that is unacceptable. We won't be back.