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Reviews of Columbia Gorge Inn

2 out of 5
Columbia Gorge Inn
404 SW Wa Na Pa Street, Cascade Locks, OR

Reviews

6.0
Rating 10 - Excellent. 69 out of 474 reviews" "
Rating 8 - Good. 110 out of 474 reviews" "
Rating 6 - Okay. 123 out of 474 reviews" "
Rating 4 - Poor. 91 out of 474 reviews" "
Rating 2 - Terrible. 81 out of 474 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

5.8/10

Amenities

5.4/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

Bonnie, Brecksville

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Smelled….. odd? Bedspread had a sticky film to it, did not even cover the whole bed. Thrift store furnishings, we left and found other accommodations.
Stayed 1 night in May 2024

10/10 Excellent

James A.

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good stay for area around n Bonneville
Stayed 1 night in May 2024

8/10 Good

Kellie

Travelled with partner
Liked: Cleanliness, staff & service
I love that this property is getting some active love! There was new paint being applied, the bed was comfortable, the room did what it needed to do and it was perfect for our quick overnighter.
Stayed 1 night in May 2024

8/10 Good

Patricia

Liked: Cleanliness, staff & service
An older motel, very clean and comfortable. I would stay again!
Stayed 2 nights in May 2024

4/10 Poor

Suchita

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Not very good
Stayed 1 night in May 2024

6/10 Okay

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The toilet being in the same area as the shower and sharing tile made it feel dirty and made us not want to use the toilet/shower
Stayed 1 night in May 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

6/10 Okay

Melissa

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The people are amazing. But the trash. Barking dogs tied up outside (and snuck inside their rooms which they aren’t suppose to allow dogs) and the remodel /. Room trash taking up 6 parking spaces. Rooms felt ok but are super old and the wet bath is interesting
Stayed 2 nights in Apr 2024

2/10 Terrible

Jeffrey

Disliked: Cleanliness, property conditions & facilities
Area around was very shady. Motel itself was VERY shoddy
Stayed 1 night in Dec 2023

4/10 Poor

Alexis

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It's freezing and heaters don't work. No bathtub the shower head is broken. Same with the blinds. A musty smell in room. The bedding was stained.loved the hot water temperature. Loved the view.
Stayed 1 night in Dec 2023

8/10 Good

Elizabeth

Stayed 1 night in Dec 2023

10/10 Excellent

donnika

Stayed 1 night in Nov 2023

8/10 Good

Jared

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price range, clean room (if a bit basic, didn't need more than that), friendly and helpful clerk.
Stayed 1 night in Oct 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Sally

Stayed 1 night in Sep 2023

8/10 Good

Willie

Stayed 1 night in Sep 2023

10/10 Excellent

Olivia

Stayed 2 nights in Sep 2023

2/10 Terrible

shelly

Stayed 1 night in Sep 2023

8/10 Good

John

Stayed 1 night in Sep 2023

6/10 Okay

James, Salem

Stayed 1 night in Sep 2023

6/10 Okay

Rosemary

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023

4/10 Poor

Lisa

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I don't want to rate this motel too low because I don't want it to reflect on the folks who are trying their best (maids, receptionist, etc.) because they're, well ... trying their best. But whoever is responsible for this place in terms of upkeep should be forced to walk around the property and look from the eyes of a guest. It's VERY run down on the exterior; the tiny "lobby" has a truly unpleasant smell; there's construction garbage in many areas, half-painted walls (exterior, stair well) and just general disrepair. The room itself was not bad, although it's clearly from another era. Beds were fine and bedding clean. There's both a microwave and a fridge, which I always appreciate. The man who checked us in was very helpful. Unfortunately notable was the toilet/shower cubicle, which was unpleasant. But here's the real rub: staying in this sketchy place cost $200!! This was for a Saturday night in the summer. But good lord--what a rip-off. I wish you all well but would certainly not return.
Stayed 1 night in Aug 2023

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
The outside is not welcoming but the room itself was updated. We liked the convenience of walking to the Cascade Locks park which was beautiful.
Stayed 1 night in Aug 2023

10/10 Excellent

Jeanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and helpful team!
The owner at the front desk went above and beyond to help ensure my whole family got everything we needed. We had 3 rooms in total and she allowed us to receive early check in which was a game changer for our stay. Very helpful! All the staff ensured our questions were answered and that we had what we needed for our stay.
Stayed 2 nights in Aug 2023
Response from -Tammy, Manager on 9 Aug 2023
Thank you for your kind words. We aim to offer exceptional service by catering to guests' needs. Our flexibility, including early check-ins and late checkouts, has been appreciated by many, contributing to their overall satisfaction

4/10 Poor

MANNETTA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property is walking distance to the waterfront area in Cascade locks. They have a late check out of 12pm and graciously offered an extension to1pm for free. Unfortunately it is very dated and run down. The furniture is old and so is the bedding. The quilts are stained and discolored. Even the cloth chair is stained. The room has an odor of old carpet that needs to be replaced. The combo shower/toilet bath also has an odor of mildew. There is only one lock on the door and no security bar. The walls need cleaning as well as the air conditioning unit. Don't stay here until this place is updated. Fortunately I only had to stay one night for an event.
Stayed 1 night in Aug 2023
Response from -Tammy, Manager on 8 Aug 2023
Thank you for your honest feedback; we genuinely appreciate it and are committed to making improvements. We are currently in the midst of renovations, we need to temporarily hold off on further works due to being fully booked during the peak season. We are mindful of minimizing disruptions to our guests. We understand the importance of providing a comfortable experience for our guests and are taking steps such as furniture and carpet replacement, introducing new Pendleton quilts, thorough cleaning of the shower/toilet area, walls, and air conditioner. We hope you will give us a chance to welcome you back for a complimentary one-night stay.

4/10 Poor

Victor

Disliked: Property conditions & facilities
The only thing I likes was location. They are squeezing top rates for a property with no maintenance.
Stayed 1 night in Jul 2023
Response from -Tammy, Manager on 9 Aug 2023
Thank you for your feedback. We're renovating to enhance our property with minimal guest disruption. Our pricing is based on local demand and supply, and despite weekend rates is higher, we offer competitive pricing, half that of the nearby chain hotel. Your insights help us improve our guest experience

10/10 Excellent

janice A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from -Tammy, Manager on 9 Aug 2023
I'm delighted you had a wonderful stay, Janice, and thank you for your perfect rating! We'd love to have you return to Cascade Locks anytime

4/10 Poor

Gregory

Disliked: Cleanliness, staff & service, property conditions & facilities
not great .. but not the worst.
Desk said to call number for checkin .. after several attempts, each ending after 1 or 2 rings, I noticed I was getting a call from an unrecognized number .. finally called back and the person said .. you called the hotel .. I said .. yes, trying to checkin .. person said would then come to help .. room was marginally okay .. toilet seat had chipped paint on seat .. room generally clean but bedding discolored and overall apperance was "in need of repair/upgrade" .. No place to plug in coffee pot .. only one cup supplied .. 4 cup coffee pot ... but single serve packets supplied ... TV only had one channel without any ability to switch channels .. had to reboot the system to get it to work properly. Outside steps worn and very messy back area which matched the overall impression of the place ... in need of repairs and updates !!!!
Stayed 1 night in Jul 2023

6/10 Okay

Debbie, Olathe

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The front desk lady was nice. The property needs a lot of attention.
Stayed 1 night in Jul 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jul 2023

6/10 Okay

Norman

Travelled with group
Big room
Stayed 1 night in Jul 2023

6/10 Okay

Constance

Disliked: Cleanliness, property conditions & facilities
beautiful location (Cascade Locks) lousy hotel : (
Not very clean, obviously doing the bare minimum , pictures on walls were filthy. the shower and toilet are a combo, never seen this before, so just know once you take a shower the toilet will be wet. I will say the water pressure in shower was good. The sink faucet didn't work to well, we struggled with it. Work being done on top face of building started late and went till 7pm, took up a lot of parking spaces so that was very inconvenient. We won't stay here again.
Stayed 2 nights in Jun 2023

4/10 Poor

Brent

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023

6/10 Okay

marilyn, menifee

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property is old, carpeting is old, bed sheets and the curtain is old. It doesn't have a bath tub so it makes the whole bathroom floor wet and inconvinient to use especially if someone uses the shower, it makes your feet wet too. Basically it is rustic looking that needs a lot of improvement. The location is near Multnomah falls and place is quiet. But the surrounding area has an old abandoned house and the back of the hotel is kinda scary. We stayed for one night just to rest and sleep for the next trip and it was okay. Staff is friendly and no hassle with check in. This hotel has a lot of potential due to good location if only the owner will remodel it.
Stayed 1 night in Jun 2023

8/10 Good

Dan

Stayed 1 night in Jun 2023

8/10 Good

David

Stayed 1 night in Jun 2023

6/10 Okay

Penny

The website said there was a restaurant and lounge on the property, so we looked forward to a nightcap in the evening and breakfast in the morning. The restaurant had white coverings over the windows and was not open for business. Please remove this amenity from the website-very misleading.
Stayed 1 night in Jun 2023

6/10 Okay

Min

I like it because it closes to Columbia River.
Stayed 1 night in May 2023

6/10 Okay

Houth

Travelled with family
Liked: Staff & service
Price is way too high
I'd like to see the new owner succeed. So far, it doesn't look that way. The price is way too high. Two yesrs ago the price was 1/2. The room is small and old. The tiolet is inside the shower room. The air conditioning wouldn't produce enough cold temperature for the small room. The room smells funky. This hotel used to have a lot of customers. Now hardly any. The owner needs to pay for a good consultant if they want to survive. They won't have time to learn on the job. Good luck to them.
Stayed 1 night in Jun 2023

8/10 Good

Jeanne

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in May 2023

4/10 Poor

Dale

Disliked: Cleanliness, property conditions & facilities
The place is a dirty, broken down mess. The town and the area are really nice though. It is not like the pictures at all.
Stayed 1 night in May 2023

4/10 Poor

Carol

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Sunny Saturday night in Cascade Locks
A lower cost option in Cascade Locks. The Wi-Fi was out during our stay, so I had to wait a long time just for someone to show up to check me in. It is a 2 person show….cleaning and checking in. No trash cans in sight. Weeds and junk everywhere. Second floor outdoor hallway half filled with lawn chairs. Homeless man lurking around the hotel on the morning of our check out. This was very unsettling. He was sitting in the stairwell smoking a cigarette while I was trying to carry my luggage down the stairs.
Another view of weeds and exterior walls that need paint.
Weed patch outside our window.
An empty planter filled with trash and cigarette butts.
No room to wheel your suitcase to the room.
Stayed 1 night in Apr 2023
Response from -Tammy, Manager on 2 May 2023
Dear valued guest,We are very sorry to hear that your recent stay with us was unpleasant due to issues with the Wi-Fi and a shortage of staff. We understand how frustrating it can be when things don't go as planned, especially when you're traveling.We want to assure you that the Wi-Fi outage was out of our control and caused by an issue with the utility company. Nonetheless, we understand the inconvenience this may have caused you, and we apologize for any frustration it may have caused.We also apologize for being short-staffed during your stay. Our team works hard to ensure that all guests receive the highest level of service and attention, and we understand that this may have fallen short during your visit. Thank you for bringing this to our attention so we can ensure that we have adequate staff in the future.Regarding the trash cans, we appreciate your feedback and will make sure they are in clear sight and emptied regularly to maintain cleanliness throughout the hotel.Lastly, Cascade Locks is a small town, it is very peaceful and safe. We take the safety and security of our guests seriously, and we have a watch group in the community that does not allow homeless individuals in the town. Our staff regularly monitors the building, and we can confirm that there were no homeless individuals lurking around the hotel during your stay.Once again, please accept our sincere apologies for any inconvenience caused during your stay. We hope to have the opportunity to provide you with a better experience in the future

2/10 Terrible

Lavie

Stayed 1 night in Apr 2023

4/10 Poor

ANDRES

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
You need to call by phone to have somebody in the lobby. Our toilet paper was enough for one time only so we need to choose to get completely wet under the pouring rain to the lobby and wait in the middle of the night or buy our own at the market next door. The bathroom is very updated.
Stayed 1 night in Apr 2023

4/10 Poor

Valerie E

Disliked: Cleanliness, amenities, property conditions & facilities
Coffee pot had not been cleaned. Room had a smell. Broken hinges on doors to the wardrobe. View of broken chairs and trash. Storm came in I could not leave the area.
Stayed 1 night in Feb 2023

4/10 Poor

Daniel

Travelled with family
Disliked: Amenities, property conditions & facilities
Run down. Was there in February and the heater was so loud we had to turn it off to sleep. Could still hear the neighbors loud heater too.
Stayed 1 night in Feb 2023

4/10 Poor

Shelene

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was FILTHY. Previous guest's toothpaste splatter all over the sink, wall and mirror. Coffee pot was gross, the ONLY styrofoam cup in the room to make coffee had already been used and was turned upside down for the next guest. There were dead bugs on the floor in the bathroom, I immediately went and pulled sheets back on the bed to check for bed bugs, wish I hadn't, the mattress and the edge of the mattress was disgusting. I called Best Western to see if there was a room available, I was going to ask for my money back if there was, but due to the large rabbit show in Stevenson, Washington, there was not. Towels were stained. The bedspread was dirty, the bed was uncomfortable, lumpy and hard. the door had cheap locks that did NOTHING to make me feel secure. I will never stay here again.

10/10 Excellent

Tina M

Stayed 1 night in Feb 2023