All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 53 out of 202 reviews" "
10 - Excellent
53
Rating 8 - Good. 66 out of 202 reviews" "
8 - Good
66
Rating 6 - Okay. 32 out of 202 reviews" "
6 - Okay
32
Rating 4 - Poor. 26 out of 202 reviews" "
4 - Poor
26
Rating 2 - Terrible. 25 out of 202 reviews" "
2 - Terrible
25
7.0/10
Cleanliness
8.0/10
Staff & service
7.0/10
Amenities
6.6/10
Property conditions & facilities
7.2/10
Eco-friendliness
Reviews
8/10 Good
Julie
25 May 2024
Hot water was hit and miss. No swimming pool.Room was clean and comfortable. Staff was super friendly enjoyed our conversation with staff. Will stay again. Only 30 minutes from Clift falls
Hi Natasha,Your 5-star review is greatly appreciated. We thank you for recognizing the service of our staff and the overall cleanliness of the hotel. Our team take pride in reviews like this as it is a testament to our guest’s satisfaction! We sure will strive for the best. Our team look forward to serving you again here.
New ownership. Staff was friendly and helpful. Dirty floor in room, not cleaned and given fresh towels second day.
John
Stayed 3 nights in May 2024
Response from Sophia CSR on 6 May 2024
Hi John,We appreciate your feedback and are pleased to hear that you found our staff friendly and helpful. However, we apologize for the cleanliness issues you encountered during your stay. Maintaining a clean and comfortable environment for our guests is our priority, and we will address these concerns with our housekeeping team to ensure improvement. Thank you for bringing this to our attention, and we hope to have the opportunity to exceed your expectations in the future.
10/10 Excellent
Yefer
5 May 2024
Yefer
Stayed 1 night in May 2024
Response from Sophia CSR on 6 May 2024
Hi Yefer,It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!
10/10 Excellent
emily
Travelled with partner
21 Apr 2024
Liked: Amenities
Easy check in and check out. Staff was helpful. Hotel was so clean and nice as well as the room. So peaceful and quiet, felt extremely safe as well. Planning my next trip back to Carrollton soon, and will definitely stay here again!
emily
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 22 Apr 2024
Hi Emily,We're delighted to hear about your positive experience! It's fantastic to know that you found our check-in and check-out process smooth and our staff helpful. We take great pride in maintaining a clean and inviting environment, and we're thrilled that you found your room to be comfortable and peaceful. Your safety and satisfaction are our top priorities, and we're glad you felt secure during your stay. We can't wait to welcome you back to Carrollton on your next trip, and we look forward to hosting you again!
10/10 Excellent
Jaxson
14 Apr 2024
Jaxson
Stayed 4 nights in Apr 2024
Response from Sophia CSR on 5 May 2024
Hi Jaxson,It is heart-warming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
The fact of all the reconstruction caused this rating
Dale
Stayed 1 night in Apr 2024
Response from Sophia CSR on 10 Apr 2024
Hi Dale,Thank you so much for giving us the privilege of hosting your stay. We would love to know more about your ongoing experience. So, our team can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Hope to earn your business on future travels.
10/10 Excellent
Brian
Travelled with family
1 Apr 2024
Newly renovated
Brian
Stayed 1 night in Mar 2024
Response from Sophia CSR on 1 Apr 2024
Hi Brian,We're thrilled to announce our recent renovations! Your feedback is invaluable, and we're delighted that you found our newly renovated spaces enjoyable. Our team is committed to providing exceptional service alongside our refreshed accommodations. Thank you for choosing to stay with us, and we look forward to welcoming you back for another fantastic experience.
Hi Georgiana,Thank you for sharing your feedback. We are glad to know that you had a nice stay with us and liked our convenient location. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.
Excellent location just off the interstate
Surrounded by fast food restaurants, KFC, McDonald's, Wendy's.
Richard
Stayed 1 night in Feb 2024
Response from Sophia CSR on 27 Feb 2024
Hi Richard,Thank you for sharing your feedback. We are glad to know that you had a nice stay with us and liked our convenient location. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.
The staff was very friendly! The property was very clean and updated! We stay here often!
Jaime
Stayed 1 night in Feb 2024
Response from Sophia CSR on 24 Feb 2024
Hi Jaime,Thank you for your glowing review! We're thrilled to hear that you found our staff friendly and our property clean and updated. It's always a pleasure to welcome back returning guests like yourself. We appreciate your loyalty and look forward to hosting you again during your future visits.
Hi Debra,We're glad you appreciated our bathroom's aesthetics and decor. Your satisfaction is our priority, and we aim to provide a pleasant environment. Thank you for acknowledging this aspect of your stay, and we look forward to welcoming you again soon.
Hi Gregory,It is apparent from your rating that you did not really enjoy your experience with us. We are sorry for all our shortcomings. However, we would like to know from you about the areas where improvement is needed. Please feel free to give your comments and suggestions. We hope to provide you with a flawless experience in the future!
10/10 Excellent
Bill
28 Dec 2023
Bill
Stayed 1 night in Dec 2023
Response from Sophia CSR on 29 Dec 2023
Hi Bill,Our team appreciates your incredible rating. We are so glad we were able to provide you with such a wonderful experience. Our team always welcomes our guest's ideas and suggestions. Hope to see you very soon!
6/10 Okay
Ryan
Business traveller
27 Dec 2023
Liked: Cleanliness
Disliked: Amenities
Renovation in progress at this place. Not bad although there was NO hot water.
Ryan
Stayed 2 nights in Dec 2023
Response from Sophia CSR on 29 Dec 2023
Hi Ryan,Thank you for your understanding during our renovation process. We apologize for the inconvenience regarding the hot water issue and appreciate your patience. Rest assured, we're actively working to resolve these issues promptly to ensure a more comfortable experience for our guests. Your feedback is crucial, and we look forward to welcoming you back for an improved stay.
Hi Jaime,We appreciate your positive feedback! It's fantastic to hear that our staff's friendliness and the check-in process met your expectations. Your satisfaction is our priority, and we look forward to providing you with the same excellent service on your future visits. Thank you for choosing us!
Comfortable bed. Very clean room. Decent breakfast - better than expected for the price we paid.
Julie
Stayed 1 night in Dec 2023
Response from Sophia CSR on 17 Dec 2023
Hi Julie,Thank you for your positive feedback! We're delighted you found the bed comfortable, the room very clean, and the breakfast better than expected for the price. Your satisfaction is our priority, and we look forward to consistently exceeding your expectations on your future stays. Thank you for choosing us!
Hi Amanda,It was a pleasure having you as our guest at our property. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.
8/10 Good
Kathy
11 Dec 2023
Liked: Cleanliness, staff & service
Kathy
Stayed 1 night in Dec 2023
Response from Sophia CSR on 14 Dec 2023
Hi Kathy,Thank you for taking the time to leave us a positive 4-star review! We're thrilled that you had a great experience with us. If you have any specific areas where you think we could improve or any suggestions to offer, please don't hesitate to share them. Your valuable feedback is instrumental in our ongoing efforts to enhance our services. We sincerely appreciate your choice to stay with us!
10/10 Excellent
Alyssa
30 Nov 2023
Alyssa
Stayed 1 night in Nov 2023
Response from Sophia CSR on 21 Dec 2023
Hi Alyssa,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a 5-star experience.
10/10 Excellent
Daniel,
29 Nov 2023
Liked: Staff & service, amenities
Only issue is the property is being renovated, this left a bit of mess in the lobby dining area, otherwise excellent place to stay.
Daniel,
Stayed 1 night in Nov 2023
Response from Sophia CSR on 30 Nov 2023
Hi Daniel,It’s great to hear that everything was in order and that you had easy access to your essentials. We regret the inconvenience caused during your stay. Your concerns have been noted and forwarded to our team for improvement. It was a pleasure to host you, and we look forward to having you back many more times in the future.
I had 2 wild kids for a thanksgiving break stay. Staff was so kind and patient and accommodating.
Amy
Stayed 2 nights in Nov 2023
Response from Sophia CSR on 28 Nov 2023
Hi Amy,We're delighted to hear our staff made your Thanksgiving break enjoyable by being kind, patient, and accommodating, especially with two lively kids. Your positive feedback is appreciated, and we hope to welcome you back for more wonderful stays in the future. Thank you for choosing us!
We have stayed here before and would recommend - clean, great price , wonderful staff. The road leading into the property is in very poor shape and if you don’t know where to turn in the property you will miss it . Would absolutely stay again
Donna K
Stayed 1 night in Nov 2023
Response from Sophia CSR on 26 Nov 2023
Hi Donna K,We're grateful for your return and the recommendation! Delighted to hear you appreciate our cleanliness, great prices, and wonderful staff. We've noted your concerns about the road and entrance and will work to improve signage for better visibility. We look forward to welcoming you back for another excellent stay. Thank you for your loyalty!
Hi Calvin,I hope we achieved our goal of making your stay pleasant. We strive to make the experience one you will remember forever. Therefore, your comments are very important to us. Please take a moment of your time to write a few sentences to let us know what we are doing well and where we need improvement so we maintain our exceptional service. We Love to hear your feedback and use it to review and improve our services every day! Looking forward to welcoming you again soon.
When checking in, the staff was wonderful, friendly and super helpful. The staff afterwards, were lazy and looked bored, hanging off the chair..slouching and blowing bubbles with their gum. The breakfast, was ok.....nothing really to pick from.
Kimberla
Stayed 2 nights in Nov 2023
Response from Sophia CSR on 6 Nov 2023
Hi Kimberla,We appreciate your kind words about our check-in staff and apologize for the less-than-satisfactory experiences with other staff and the breakfast selection. Your feedback is valuable, and we will use it to improve our service and offerings. We are committed to providing a consistent and positive guest experience, and we will address the concerns you've raised. Thank you for sharing your observations, and we hope to better serve you on your next visit.
6/10 Okay
Sharon
22 Oct 2023
Sharon
Stayed 2 nights in Oct 2023
Response from Sophia CSR on 13 Nov 2023
Hi Sharon,Your 3-star review encourages us to continue improving our services. Please feel free to share any specific suggestions or concerns, as we are committed to delivering a better experience for you. Thank you for choosing us!
Under construction but looking good! Price good front desk great perfect place to sleep while grandkids camping in the cold down the road!😂
david
Stayed 1 night in Oct 2023
Response from Sophia CSR on 16 Oct 2023
Hi David,We're grateful for your understanding during our construction. It's great to know you found our prices attractive and enjoyed excellent front desk service. We're a convenient place for your stay while your grandkids camp nearby. Once construction is finished, we look forward to providing an even better experience. Thank you for your positive feedback!
its behind the waffle house and the driveway entrance is very rough.peels My fridge freezer leaks on floor, an bathroom could be cleaner. Staff were really good
Tammy
Stayed 2 nights in Oct 2023
Response from Sophia CSR on 7 Oct 2023
Hi Tammy,Your feedback about your stay is greatly appreciated. We apologize for any inconvenience you experienced due to the driveway condition and maintenance issues with your fridge and bathroom. Our team is committed to ensuring a positive experience, and we're glad to hear our staff met your expectations. We will consider your comments as we strive for improvements. We look forward to the chance to offer you a more comfortable and enjoyable stay in the future. Thank you for choosing us.
Hi Sharon,I hope we achieved our goal of making your stay pleasant. We strive to make the experience one you will remember forever. Therefore, your comments are very important to us. Please take a moment of your time to write a few sentences to let us know what we are doing well and where we need improvement so we maintain our exceptional service. We Love to hear your feedback and use it to review and improve our services every day! Looking forward to welcoming you again soon.
8/10 Good
Alycia
Travelled with family
24 Sept 2023
Liked: Cleanliness, staff & service
Ok if you need a place to sleep
Hotel was under construction, hot breakfast was left to be desired.
Alycia
Stayed 1 night in Sep 2023
Response from Sophia CSR on 25 Sept 2023
Hi Alycia,Thank you for sharing your experience. We apologize for any inconvenience caused by the hotel's ongoing construction and the quality of the hot breakfast. We understand your concerns and will work to improve these aspects of your stay. Hope to provide you with a more comfortable and satisfying experience should you choose to stay with us again in the future.
The staff was amazing but unfortunately the renovations looked stalled and haphazard and the room was dirty.
Nancy
Stayed 2 nights in Aug 2023
Response from Sophia CSR on 8 Aug 2023
Hi Nancy,We're grateful for your kind words about our staff's service. Our team apologizes for the inconvenience caused by ongoing renovations and the cleanliness of your room. Rest assured, we're addressing these issues to ensure a smoother and more enjoyable experience for our guests. Appreciate your understanding and hope to welcome you back to an improved stay.
Hi Barb,We're thrilled you had a very nice stay with us! Your satisfaction is our priority, and we're glad you appreciated our quiet rooms. Looking forward to welcoming you back for another peaceful experience soon!
They are remodeling so there are areas that don't look great, but our room was nice.
rene
Stayed 1 night in Jul 2023
Response from Sophia CSR on 31 Jul 2023
Hi Rene,Thank you for your understanding during our remodeling process. We apologize for any inconvenience caused by the areas under renovation. We're glad you enjoyed your nice room despite this. We're working hard to enhance our facilities, and we hope you'll return to experience our improved spaces for an even better stay.
There was no elevator which was not mentioned when I booked the room. The ice machine was broken. The corridors of the hotel smelled strongly of onions and garlic. Bed was comfortable and room appeared clean. Manufacturer tags were still attached to the toilet and tub...weird. There was a large chip out of the tub. Breakfast was in the lobbyand was sparse. Wouldn't stay there again with that smell!
Denise
Stayed 1 night in Jul 2023
Response from Sophia CSR on 29 Jul 2023
Hi Denise,Glad to know that you liked our comfortable bedding and clean room. However, we apologize for the inconvenience caused by the lack of an elevator and the broken ice machine. Our team is working to improve communication about these amenities. We're addressing the issues with the toilet, tub, and breakfast to enhance our services. Hope you'll reconsider, giving us another chance to provide you with an improved experience without any unwanted odors.
Hard to find, past 4 hotels because it's not visible from the road
Danielle
Stayed 1 night in Jul 2023
Response from Sophia CSR on 23 Jul 2023
Hi Danielle,Thanks for rating us. We apologize for the inconvenience you faced in locating our property. Your feedback is valuable to us, and we will work on improving visibility and signage to enhance the overall guest experience. We appreciate your patience and hope to provide a more seamless stay during your next visit.
Hi Robert,Thanks for sharing your rating. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.
Hi Glenn,I hope we achieved our goal of making your stay pleasant. We strive to make the experience one you will remember forever. Therefore, your comments are very important to us. Please take a moment of your time to write a few sentences to let us know what we are doing well and where we need improvement so we maintain our exceptional service. We Love to hear your feedback and use it to review and improve our services every day! Looking forward to welcoming you again soon.
8/10 Good
Jimm
Travelled with family
2 Jul 2023
Liked: Cleanliness, staff & service
Nice place. Doing renovations so property is less than desirable at the moment. Room was clean and uodated nicely.
Jimm
Stayed 1 night in Jun 2023
Response from Sophia CSR on 3 Jul 2023
Hi Jimm,Thank you for your feedback! We appreciate your understanding regarding the ongoing renovations. We're glad to hear that despite the current state of the property, you found your room clean and nicely updated. We value your patronage and look forward to providing an even better experience once the renovations are complete.
6/10 Okay
Thomas
1 Jul 2023
The shower/tub was badly corroded and there was no towel rack in the bathroom. Also, one of the electrical outlets didn't work
Thomas
Stayed 1 night in Jun 2023
Response from Sophia CSR on 1 Jul 2023
Hi Thomas,We apologize for the issues you encountered with the shower/tub, towel rack, and electrical outlet. Our maintenance team has been notified and is working diligently to address these concerns. Thank you for bringing them to our attention, and we appreciate your understanding.
8/10 Good
Michael
17 Jun 2023
Michael
Stayed 4 nights in Jun 2023
Response from Sophia CSR on 9 Jul 2023
Hi Michael,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!
8/10 Good
Kevin
Travelled with family and small children
4 Jun 2023
Liked: Staff & service
Its good to sleep beds are nice room good.. it’s currently under renovation but still has all services available
Kevin
Stayed 1 night in Jun 2023
Response from Sophia CSR on 5 Jun 2023
Hi Kevin,Thank you for your positive feedback! We're delighted to hear that you had a comfortable stay and enjoyed our quality beds and well-appointed rooms. We appreciate your understanding regarding the ongoing renovations and we're pleased to inform you that all services are still available. We look forward to providing an even better experience once the renovations are complete.
GPS had a little trouble locating the Quality Inn. Once I found my way there, everything was very comfortable, clean, and easy. Staff was very friendly and helpful.
Carletta
Stayed 1 night in May 2023
Response from Sophia CSR on 4 Jun 2023
Dear Guest,Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!
2/10 Terrible
Yonathan
2 Jun 2023
Yonathan
Stayed 2 nights in May 2023
Response from Sophia CSR on 22 Jun 2023
Hi Yonathan,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.
6/10 Okay
Sharon
23 May 2023
Liked: Cleanliness, staff & service, room comfort
Sharon
Stayed 1 night in May 2023
Response from Sophia CSR on 25 May 2023
Hi Sharon,Thank you for choosing us for your recent stay. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions in hopes to earn your business on future travels so that you can see our continuous improvement.
Shower no hot water toilet did not flush three flushes with only pee tv only sports channels. I understand it was under construction that part not a concern. Peatac unit is very load
James
Stayed 2 nights in Apr 2023
Response from Sophia CSR on 12 May 2023
Hi James,We are very sorry to hear about the inconvenience caused by these issues, and we are doing not meet your expectations. Please note that your concerns have been passed on to our maintenance team. We will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!
The shower had mold around the tub and the water never got warm. The building was under construction, but the building had holes in the ceiling.
Denee
Stayed 1 night in Apr 2023
Response from Sophia CSR on 12 May 2023
Hi Denee,Our team sincerely apologize for the inconvenience you experienced during your stay. We deeply regret the presence of mould in the shower and the lack of warm water, as well as the unsightly holes in the ceiling. Please rest assured that we take these matters seriously and are working diligently to address them. We appreciate your feedback and will make every effort to rectify these issues to ensure a comfortable and pleasant experience for all our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future to showcase the improvements we have made.
There was a weird smell but I figured that was just because of the construction. Also the toilet didn’t flush properly and the shower water temp was hard to adjust. This room hadn’t been redone yet. So maybe these issues will be fixed.
Linda
Stayed 1 night in Apr 2023
Response from Sophia CSR on 12 May 2023
Hi Linda,We are very sorry to hear about the inconvenience caused by these issues, and we are doing not meet your expectations. Please note that your concerns have been passed on to our housekeeping team. We will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!
Hi Charity,It is apparent from your rating that you did not really enjoy your experience with us. We are sorry for all our shortcomings. However, we would like to know from you about the areas where improvement is needed. Please feel free to give in your comments and suggestions. We hope to provide you with a flawless experience in the future!
Everything was fine, a little remodeling construction
Michael
Stayed 1 night in Mar 2023
Response from Sophia CSR on 14 May 2023
Hi Michael,Thank you for your feedback. We're glad to hear that everything was fine during your stay. We apologize for any inconvenience caused by the remodelling construction and hope to have the opportunity to provide you with an even better experience in the future.