Desk, iron/ironing board, free cots/infant beds, free rollaway beds
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Reviews of Microtel Inn & Suites by Wyndham Carrollton

2.5 out of 5
Microtel Inn & Suites by Wyndham Carrollton
1030 Canton Road NW, Carrollton, OH

Reviews

8.6

Excellent

Rating 10 - Excellent. 179 out of 326 reviews" "
Rating 8 - Good. 98 out of 326 reviews" "
Rating 6 - Okay. 26 out of 326 reviews" "
Rating 4 - Poor. 12 out of 326 reviews" "
Rating 2 - Terrible. 11 out of 326 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Marj, GM on 16 Apr 2024
So very happy to know you enjoyed your visit with us!!

10/10 Excellent

TARA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NICE PLACE!
Stayed 2 nights in Feb 2024
Response from Guest Experience Team on 18 Mar 2024
Thank you for taking out the time to rate our hotel with 5 stars! We're delighted to hear that you enjoyed your stay with us and that we were able to have met your expectations. We hope to have the opportunity to welcome you back in the future for another outstanding stay with us.

4/10 Poor

Rachael

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Reservation was made for a room with a single bed. Our room was moved to a two double bed room. Room was next to an exterior door and very noisy. TV did not work. Climate control did not work.
Stayed 1 night in Mar 2024
Response from Marj Thompson, GM on 14 Mar 2024
Good Morning, I apologize that the first floor adjoining rooms you requested at time of arrival were not satisfactory. This set of adjoining rooms were the only ones available at that time. We would have been happy to assist you in moving once you discovered the choice was not acceptable. Please don't hesitate to notify a staff member with any problems that we can fix while you are visiting us! We look forward to making your next trip to Carrollton a more pleasant one. Thank you for choosing Microtel !!

2/10 Terrible

Erica

Stayed 1 night in Feb 2024
Response from Guest Experience Team on 22 Mar 2024
We’re normally known for our exceptional attention to detail. We regret that on this occasion we missed the mark. Please know we do not take feedback such as yours lightly and we will do everything possible to prove this stay was an exception. Once again thank you for the great feedback and I hope you have a great day!

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Guest Experience Team on 22 Feb 2024
Thank you so much for your stellar rating! This means a lot to us. Hope you enjoyed your visit and, we look forward to welcoming you back the next time you visit the area.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Experience Team on 22 Feb 2024
Thank you so much for taking the time to rate us. We hope to have you back with us soon!

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Quit, clean, and Dam soft Towels
Stayed 1 night in Jan 2024
Response from Guest Experience Team on 22 Feb 2024
Thank you for choosing us and giving us a perfect 5/5 rating. We're delighted that your stay exceeded your expectations. Your feedback is invaluable to us, and we're thrilled to have contributed to your memorable experience. We look forward to welcoming you back for another exceptional stay.

10/10 Excellent

Terry S

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value, nice staff, clean.
Stayed 1 night in Jan 2024
Response from Guest Experience Team on 22 Feb 2024
Thank you for your recent stay and for awarding us a perfect rating. Your glowing feedback made our day! We're dedicated to providing memorable experiences, and your satisfaction lets us know we're on the right track. We eagerly await your next visit and the chance to exceed your expectations once more.

10/10 Excellent

Tina

Liked: Cleanliness, amenities
Stayed 2 nights in Dec 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very courteous service at the front desk. A hot breakfast in the morning. Very clean room. Nice hot water in the shower Didn't hear anyone else all night long. I will go back
Stayed 1 night in Nov 2023

10/10 Excellent

Natasha

Stayed 1 night in Oct 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and very clean rooms
Stayed 2 nights in Oct 2023

10/10 Excellent

Larry

Stayed 2 nights in Oct 2023

10/10 Excellent

RICHARD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had one person from desk move our group out of lobby area to conference room because she thought we were to noisy
Stayed 1 night in Oct 2023

10/10 Excellent

Jennifer

Stayed 1 night in Oct 2023

10/10 Excellent

Kelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were so nice. Very clean and comfortable.
Stayed 3 nights in Sep 2023

10/10 Excellent

Seth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

marianne

Liked: Cleanliness, staff & service, property conditions & facilities
This is my go to hotel. The door is always open and they treat me like family.
Stayed 3 nights in Sep 2023

8/10 Good

Travis

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

6/10 Okay

Mark

Liked: Cleanliness, staff & service
Disliked: Room comfort
Sleepless
Everything except the bed was excellent the bed was very uncomfortable . Only got 3 hours of sleep
Stayed 1 night in Jul 2023

10/10 Excellent

Laurie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had an excellent quick stay.
Stayed 1 night in Jul 2023

8/10 Good

Linda

Stayed 3 nights in Jun 2023

6/10 Okay

kim

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Too warm for sleeping.
Room was spacious and clean, sofa and bed were comfy, shower was adequate with plenty of hot water. Downside 1 was the a/c thermostat, locked in eco-saving mode while the room was 77 deg and stiflingly stuffy. Downside 2 was the constant loud road noise.
Stayed 2 nights in Jun 2023

10/10 Excellent

Susan F.

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk was friendly and accommodating.
Stayed 1 night in Jun 2023

10/10 Excellent

Heike

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, coffee, tea and juices available in entrance area. Good simple breakfast.
Stayed 1 night in Jun 2023

4/10 Poor

Rajeev

Liked: Cleanliness, staff & service
An unfortunate weekend
Information on Hotels.com did not match that of the hotel. The checkout time was hour earlier than indicated which caused much trouble. Also the pet fee at the hotel was greater than hotel.com listing. The entire hotel was booked with construction workers and the place was loud every morning between 4-6am while they got ready for work. The AC was extremely loud and made sleeping difficult as well. Minimal items at breakfast. O
Stayed 3 nights in Jun 2023

2/10 Terrible

Alan

Business traveller
Liked: Staff & service
Well the staff is amazing i stay here regularly for work. But this time while laying down watching TV a bed bug crawled up the bed and joined me. I placed it in a cup and took it down to the night staff. I was moved to a room on a different floor but nothing about a refund or credit towards a future stay.
Stayed 1 night in Jun 2023

10/10 Excellent

michael a

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean Nice
Stayed 4 nights in Apr 2023
Response from Karly on 4 May 2023
Thank you for the review, Michael. We hope to see you again soon!

10/10 Excellent

michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great condition and friendly staff, really enjoyed the biscuits at breakfast.
Stayed 1 night in Apr 2023
Response from Karly on 4 May 2023
Michael,Thank you so much for the review. We are glad you enjoyed your stay and enjoyed the complimentary breakfast and our friendly team! We hope to see you back real soon.

8/10 Good

Keith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, the bed was comfortable, and the breakfast options (cereal, waffle maker) looked good although we left before eating. Entry to the building is secured by the attendant operating an electronic lock or your room key. The only negative thing to us was the motion light in the room, which seems like a good feature but for us it was annoying to have the bright light come on every time one of us went to the bathroom. All in all a very nice property.
Stayed 1 night in Apr 2023
Response from STEPHANIE on 25 Apr 2023
Dear Keith, we here at the Microtel Inn & Suites by Wyndham Carrollton apricate you are taking the time to leave us a positive review. please keep us in mind for your next visit to Carrollton Ohio.

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities
Comfortable room but small fitness center without weights.
Stayed 1 night in Apr 2023
Response from Karly on 21 Apr 2023
Linda,Thank you for the review. Please note I will share with my team members on ways to make necessary improvements. We hope you consider staying with us again soon!

8/10 Good

Rachael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The free breakfast is a nice option. Every day there was a different type of egg and meat option. Easy way to start the day with kids. The bed was comfortable. The pillows need replaced. The staff is very nice!
Stayed 4 nights in Apr 2023
Response from STEPHANIE on 13 Apr 2023
Thank you for your positive review We are looking forward to your next stay here with us.

10/10 Excellent

Keri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Surprisingly great stay! Staff were very friendly and helpful upon arrival.
Stayed 1 night in Apr 2023
Response from STEPHANIE on 10 Apr 2023
Thank you, Keri, we here at the Microtel Inn & Suites Carrollton Ohio are pleased to hear you enjoyed your stay with us. I will relay your review to our staff and are looking forward to your next stay with us.

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Employees were super friendly. Very clean place
Stayed 3 nights in Mar 2023
Response from Karly on 23 Mar 2023
Stacy,Thank you so much for completing our online survey. We are thrilled to hear about you stay with us. I am glad to share with my team about all your positive comments. We hope to see you again soon!

6/10 Okay

Paula, Roscoe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great. Walls are thin and lots of guests get up at 4:00 am for work. Overall it was an average hotel; you get what you pay for.
Stayed 1 night in Mar 2023
Response from Karly on 16 Mar 2023
Paula,Thank you for the review. We are glad you enjoyed the breakfast and we hope to see you again soon!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place.
Great place to stay. Nice clean little place.
Stayed 1 night in Oct 2022
Response from Karly on 3 Mar 2023
Thank you so much for taking the time to do our online survey. We are so happy to hear the 10 out of 10 review! We strive to meet the expectations of our guests. We hope to see you again soon!

6/10 Okay

Donna, Heath

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My initial room was directly across from the elevators and guest laundry. I was woken up at 4:45 AM by someone’s clothes in the dryer (zippers and metal objects are very loud when in the dryer). I called the front desk and they offered me another room. So, in a robe and barefoot, I’m switching rooms at 5:30 in the morning. Also, the driveway and parking area are full of huge holes.
Stayed 2 nights in Feb 2023
Response from Karly on 3 Mar 2023
Dear Donna,Thank you for doing our online survey. Please note I will share with my team about your comments and take the steps to prevent this from happening in the future. We hope to see you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very friendly and the hotel was very safe and clean.
Stayed 2 nights in Feb 2023
Response from Karly on 23 Feb 2023
Hello! Thank you for taking the time to do our online survey. We are delighted to hear you had a safe, clean, and friendly stay with us at the Microtel Inn & Suites. We hope to see you again real soon!

10/10 Excellent

Renee

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean but basic.
Stayed 1 night in Feb 2023
Response from Karly on 23 Feb 2023
Renee,Thank you so much for taking the time to do our online review. We are glad you enjoyed our clean hotel and had a comfortable stay. We hope to see you again soon!

10/10 Excellent

dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023
Response from Karly on 7 Mar 2023
Dana,Thank you so much for taking the time to do our online review. We are happy to see your 5 out of 5 rating. We hope to see you again soon!

6/10 Okay

Teresa

Travelled with family
Liked: Cleanliness
The rooms were right next to the parking lot. There were curtains but no blinds and the curtains wouldn't pull closed propererly.
Stayed 1 night in Dec 2022

10/10 Excellent

Elijah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk very nice
Stayed 1 night in Dec 2022

8/10 Good

kevin

Liked: Cleanliness, staff & service, amenities
Pleasant staff

10/10 Excellent

Ray

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Complimentary breakfast was good.
Stayed 2 nights in Dec 2022

8/10 Good

Jean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very comfortable. Staff was very friendly.
Stayed 2 nights in Nov 2022

10/10 Excellent

Jenn

Stayed 1 night in Oct 2022

10/10 Excellent

Dawn, Tiffin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful hot breakfast with waffle maker and main entre--today was biscuits and gravy. Coffee available 24/7. Crossroads pizza was amazing, but lots of dining options nearby.
Stayed 1 night in Sep 2022
Response from Microtel Front Desk on 28 Sept 2022
It was a pleasure to read your review. Thank you Dawn for your lovely comments, which the entire team was delighted to read. We look forward to welcoming you back again soon.