Search Hotels Near Carribbean Cinemas Dorado, San Juan

"Sit back, this will be a long review. I WISH I could rate the staff separate from the property. The truth is the staff was just too good for this old property. Hilton should be ashamed. My stay was business for the week. We arrived on Monday, and was greeted with warm and friendly smiles. We had traveled for almost 10 hours. The front desk allowed early check-ins for everyone. There were smiles all around. The lobby area is gorgeous. The Koi pond was beautiful and well kept. We headed towards the elevators and there was strike one. Out of three elevators, two barely worked. Upon exiting the elevator the overwhelming smell of old moldy carpet smacks you in the face. When we entered our room, at first glance it was very clean, you could tell the staff took pride in their work. However, Hilton needs to do room renovations ASAP!! The grout on the bathroom floor and shower were filthy. And the worst part were the gnats that were invading the rooms. Everyone talked about and were swatting gnats the entire week. The bugs were in the rooms, the meeting rooms and we found one in our food during the last banquet. I absolutely would never stay at this resort again HOWEVER, I cannot say enough how amazing the staff was. The bartenders at the pool were the best friends you didn't know you needed. The staff that serviced the breakfast bar greeted us with smiles EVERY SINGLE DAY!! It was truly heartfelt. I wish Hilton would put the money and redo this hotel. "

"Everything was great with the exception that we saw couple cockroaches in one of the bedrooms. "

"Very old property, pics must be older. Front desk staff was awesome! Few local (walkable) affordable restaurants "

"Beach was near. Safety was okay I went alone"