Carmen Hotels from ₹2,023

"This is the second time ive stayed. Staff were great as always. When arrived fridge was not working and they were straight on to it to get it fixed. A few nights in TV stopped working and again straight away it was fixed. Unfortunately i had to call them a few times to get the hot water fixed and in the end i gave up as my stay was almost finished. "

"The food , the staff , the room with a view was good . I’d stay again "

"The place is 10-15 away from the airport. Staffs are very polite with good customer service. Keep it up. 😀"

"Clean "

"The staff were awesome; super friendly & helpful. Room was clean .. kind of updated but not recently. "

"The staff are friendly and helpful, and the hotel is conveniently located near Mactan Cebu International Airport. The room was clean; I stayed in room 327, which is not soundproof. I could hear outside noise, especially aircraft noise. I have stayed in this hotel several times and have never experienced noise issues—only this time. The escalator was also out of order."

"wonderful hotel with excellent staff. we will stay here again for sure"

"Good central location but connecting shopping centre and near airport Spacious clean room Delicious buffet breakfast Unfortunately pool was closed but gym area had nice equipment "

"We absolutely loved our stay. This is the kind of hotel-resort that has aged gracefully and we decided to keep coming back and bring our families as well! We miss it already! We stayed in the first room for half a day but it was warm. We were moved promptly after telling them it was warm and the AC could no longer make it colder. The room we moved to next was so much better. Thank you Shangri-la Mactan! You made our stay memorable! "