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"Excellent rooms, decent food and amenities "

"The Puerto Dijama in Carmelo was the worst hotel experience I've ever had. The room was a mess: they gave me a wheelchair-accessible room that wasn't what I booked, the toilet was broken, the shower flooded the bathroom, and the bed linens were dirty. I tried to resolve it directly with the hotel, but it was impossible. The most frustrating part was the process with Expedia: the response was slow and they didn't give me the necessary support. I had to spend more money and time booking a new...