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"Very good customer service"

"Nice staff, time for a rehab of the rooms"

"I have stayed at a few of these hotels for work as I travel around quite regularly. There seems to be a reoccurring theme that the bathrooms have a really horrible drain smell. I would have mentioned this to staff but I dropped my bags off to the room went for dinner come back and it was already around 8:30- 9:00. The second theme is the service in the bar is inconsistent - my drink came quickly and my main came around 20 mins after this .. I had ordered pizza. Also bare in mind I’m a solo diner - my dessert took an additional 50 mins. This isn’t the first time I have experienced this in a village hotel - I did eventually ask the staff when my dessert was coming and it came quite swiftly. The menu also seems quite pricey for the quality of food. Bedroom window was broken and wouldn’t shut properly same again didn’t realise until later in the evening - again didn’t mention this to staff due to the time of evening. Lastly on another slight negative note the rooms are not sound proof in the slightest -especially the noise to the corridor. Positives - the hotels feels safe for a solo travelers - the rooms are visually clean - bed and pillows are comfy - easy check in and check out - modern interior - large size room I have never paid over £100 to stay at one of the village hotels - generally comfortable stay and maybe the negatives are to be expected for the price "

"The staff really make this hotel — they’re fantastic! Always attentive, checking that everything is okay and asking if you need anything. The hotel is currently undergoing some improvements, but that didn’t spoil our stay at all. Our room was fantastic, everything was very clean, and we’ll definitely be back. The breakfast was really nice and tasty I would recommend the Welsh Breakfast "

"This is no better than a travellodge. Very smelly along corridors and in need of modernising. Staff good. Food way overpriced ."