Luxury Cottage, 2 Bedrooms | Individually furnished, desk, laptop workspace, iron/ironing board
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Reviews of Mariner's Village Resort

2.5 out of 5
Mariner's Village Resort
1 Resort Drive, Carlyle, IL

Reviews

8.0

Very good

Rating 10 - Excellent. 51 out of 145 reviews" "
Rating 8 - Good. 56 out of 145 reviews" "
Rating 6 - Okay. 23 out of 145 reviews" "
Rating 4 - Poor. 7 out of 145 reviews" "
Rating 2 - Terrible. 8 out of 145 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

laura

Disliked: Cleanliness, property conditions & facilities
The room was dirty. When i got in the shower i thought i was going to fall through the bottom.i lifted the mat and the bottom of the shower was broken and they put some kind of glue to keep it together it was covered in what looked like black mold.
Stayed 1 night in Mar 2023

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I broke down on the interstate while heading home to Indiana. What started out as an unpleasant experience turned into an amazing experience with the friendly staff and a clean, comfortable room. Thank you.
Stayed 1 night in Feb 2023

8/10 Good

Laura

Travelled with group
The room needed to be cleaned the wall behind the door to the room has something spilled all over the room, stayed with several other people we had several rooms. Missing pillows no toilet paper in the rooms.
Stayed 1 night in Jan 2023

10/10 Excellent

robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice motel in a beautiful location. Stay was great.
Stayed 1 night in Feb 2022

2/10 Terrible

Brenda

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We reserved a specific room way in advance. When we arrived after a long day of driving they had given our room away to someone else. We were not the only people they did this to on the exact same night. Then they sent us down the street to their other location which had dead bugs in our room. Looked like it had not been cleaned in months. It should have been a $50 a night hotel not $149. The couch in our room was nasty. The tub was still dirty. The coffee pot was also filthy. I wanted to leave immediately but could not get a refund. Never again!!!
Stayed 1 night in Oct 2021

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a good experience
Stayed 2 nights in Aug 2020
Response from Pam on 31 Aug 2020
Thanks Stephanie for taking time out to review our performance and staying with us

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This motel is one of the best that I have ever stayed in. friendly and helpful staff, clean and neat rooms, etc.
Stayed 1 night in Aug 2020
Response from Pam on 31 Aug 2020
Thanks John for taking time out to review our performance and staying with us.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Great location, most aspects good to very good
Overall, a nice place to stay. Linens and the master bedroom area could have been a little cleaner. The sleeper sofa mattress did not look comfortable at all -- we brought our own air mattress. Extremely noisy guests on Saturday night were a problem, from 2 am til almost 6 am.
Stayed 2 nights in Aug 2020
Response from Pam on 11 Aug 2020
Thanks for taking time out to review our performance and staying with us.

8/10 Good

Charles

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel got a good night's sleep.
Stayed 1 night in Aug 2020
Response from Pam on 9 Aug 2020
Thanks Charles for taking time out to review our performance and staying with us.

8/10 Good

Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was really clean and in a great location!
Stayed 1 night in Aug 2020
Response from Pam on 4 Aug 2020
Thanks Jay for taking time out to review our performance and staying with us.

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020
Response from Pam on 14 Jul 2020
Thanks John for taking time out to review our performance and staying with us.

10/10 Excellent

Raul, Saint Louis

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I got a cabin for a family outing, as we came in, i was amazed. Loved the wood and cabin feel. Quiet area and walkable to everything. Alot of amenities and a great view. We were in cabin 504.
Stayed 1 night in Jun 2020
Response from Pam on 30 Jun 2020
Thanks Raul for taking time out to review our performance and staying with us.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are great. Its close to the lake and the service is outstanding.
Stayed 1 night in Jun 2020
Response from Pam on 23 Jun 2020
Thanks for taking time out to review our performance and staying with us.

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10 would recommend
I stayed with my husband and daughter for the weekend just to get out of the house. Room was great and very comfortable. Would definitely return in the future.
Stayed 2 nights in May 2020
Response from Pam on 8 Jun 2020
Thank you Sarah for taking time out to review our performance and staying with us, Sincerely Pam

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean,Had breakfast out for us at 0330. No soap orshampoo in rooms. Other then that rooms were good to go
Stayed 1 night in Feb 2020
Response from Pam on 12 Feb 2020
Thanks for taking time out to review our performance and staying with us.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Ok stay
Blankets were too thin for the cold winter stay. But most else was good. Managers kids ran wild in the lobby all day every day.
Stayed 4 nights in Jan 2020
Response from Pam on 15 Jan 2020
Thanks for staying with us and taking time out to review our performance

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 2 nights in Jan 2020
Response from Pam on 14 Jan 2020
Thanks for taking time out to review our performance and staying with us.

6/10 Okay

Verified traveller

Disliked: Amenities
Not much of breakfast, coffee was just ok room was clean
Stayed 1 night in Jan 2020
Response from Pam on 7 Jan 2020
Thanks for taking time out to review our performance and staying with us.

10/10 Excellent

Charla

Stayed 3 nights in Nov 2019

8/10 Good

Beverley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Pam on 27 Nov 2019
Thanks for taking time out to review our performance and staying with us.

10/10 Excellent

Shannon, Pekin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For future reference it was close to the lake. Staff was friendly and accommodating.
Stayed 1 night in Nov 2019
Response from Pam on 22 Nov 2019
Thanks Shannon for taking time out to review our performance and staying with us. sincerely Pam

6/10 Okay

Verified traveller

Stayed 1 night in Nov 2019
Response from Pam on 5 Nov 2019
Thanks for your review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Pam on 20 Oct 2019
Thanks for taking time out to review our performance and staying with us.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Pam on 6 Oct 2019
Thanks for your review and staying with us.

6/10 Okay

Verified traveller

Disliked: Amenities
Stayed 1 night in Sep 2019
Response from Pam on 6 Oct 2019
Thanks for your review and staying with us.

6/10 Okay

Matthew

Travelled with group
Liked: Cleanliness, property conditions & facilities
Average in area with very few lodging choices
The hotel has very nice surroundings and a Mexican restaurant literally next door, so you can just stroll over. The rooms themselves I would compare to the spartan furnishings of a hospital room. When we arrived, the air had been turned off, and all of the appliances unplugged. This includes the mini-fridge and microwave as well, which meant that unless you realized it, the cold beverages you brought and placed within are no longer cold. I realized it, but the friends who had another room didn't. Also, another disappointment was the size of the bed. The reservations are all either 2 twins or 1 queen, however, the queen was seemingly exactly the same size as a full. While 2 adults can fit, just make sure your relationship is at such a point that you don't mind sleeping very close together. If you aren't at that point yet, get the 2 twins. Otherwise it was clean and well-kept and even appeared to have an included breakfast which staff made no mention of whatsoever, and we only saw on our way out
Stayed 1 night in Sep 2019
Response from Pam on 14 Sept 2019
Thanks Matthew for your review and staying with us.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to lake and dam. Good for fishing.......
Stayed 1 night in Sep 2019
Response from Pam on 12 Sept 2019
Thanks for taking time out to review our performance and staying with us.

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool and outside area to play yard games and relax. Breakfast area way to small and food choices very limited.
Stayed 1 night in Sep 2019
Response from Pam on 3 Sept 2019
Thanks for taking time out to review our performance and staying with us.

10/10 Excellent

pinay_co2nut

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room has everything we need and the lake is just a stone throw away. Staff was really nice.
Stayed 1 night in Aug 2019
Response from Pam on 31 Aug 2019
Thanks pinay_co2nut for taking time out to review our performance and staying with us. Sincerely Pam

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was very dirty! The bathroom was not properly cleaned, impossible to touch the remote control and TV as it was sticky and had stuff attached to it! I don't know if they ever cleaned the carpet; your feet were BLACK after walking from the bed to the bathroom. The next day, they just made the bed; they didn't wipe down the bathroom, they didn't clean the coffee pot, didn't dust (did they ever?). Staff was friendly!
Stayed 2 nights in Aug 2019
Response from Pam on 26 Aug 2019
Fake and exaggerated review by anonymous. Being ignored by management.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Pam on 26 Aug 2019
Fake

6/10 Okay

Kimberly

Liked: Cleanliness, staff & service, room comfort
FAMILY? room
Originally thought we were getting a cabin. My mistake I guess but the pictures that go along with the available rooms are deceiving. Then I was told we were getting a "family room". We had 5 women and they told me 2 bedrooms and 2 bathrooms. Ok...sounds like a suite but that's fine. When we checked in we found out that it was simply adjoining rooms. One was a handicapped room. The rooms were clean and comfortable just not what I thought we were paying for.
Stayed 2 nights in Aug 2019
Response from Pam on 20 Aug 2019
Kim, Our family rooms are set of 2 rooms with interconnecting doors . Those have 3 queen size beds and 2 bathrooms. Most hotels family rooms have 3 beds. Regret, if it was misunderstood but website describes it adequately. Thanks for pointing it out though. Sincerely Pam

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2019
Response from Pam on 19 Aug 2019
Thanks for your review and staying with us.

2/10 Terrible

Verified traveller

Stayed 2 nights in Aug 2019
Response from Pam on 15 Aug 2019
Thanks for your review and staying with us.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the cleanliness. The owner was very friendly. The other lady that worked the front desk was not so knowledgeable and was not very friendly.
Stayed 1 night in Aug 2019
Response from Pam on 13 Aug 2019
Thanks for your review and staying with us.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view, friendly people. The marina is nice. There's a Mexican restaurant nearby in walking distance.
Stayed 1 night in Aug 2019
Response from Pam on 10 Aug 2019
Thanks for taking time out to review our performance and staying with us.

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Pam on 30 Jul 2019
Thanks Rebecca for taking time out to review our performance and staying with us.

8/10 Good

David

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2019
Response from Pam on 30 Jul 2019
Thanks David for taking time out to review our performance and staying with us.

8/10 Good

Art

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from Pam on 29 Jul 2019
Thanks for taking time out to review our performance and staying with us.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I had the honeymoon suite it was awesome and also had a window seat
Stayed 1 night in Jul 2019
Response from Pam on 22 Jul 2019
Thanks for taking time out to review our performance and staying with us, Sincerely Pam

6/10 Okay

Max

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Pam on 28 Jun 2019
Thanks

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Great location needs updating
Nice place, friendly staff, great location...needs updating and towels n bedding were worn, stained and dingy .. also better cleaning of rooms needed found hair and soap reside in bathroom n shower.
Stayed 2 nights in Jun 2019
Response from Pam on 25 Jun 2019
Thanks for your review and feedback. We will take corrective actions.

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was dirty;needed shock. No one was ever at the front counter for service
Stayed 2 nights in May 2019
Response from Pam on 18 Jun 2019
Thanks for your feedback.

10/10 Excellent

Verified traveller

Stayed 4 nights in Jun 2019
Response from Pam on 14 Jun 2019
Thanks for taking time out to review our performance and staying with us. Sincerely Pam

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was much nicer than I expected it to be. Very close to the marina with the best prices for boat rental and a nice park with a swimming beach and a few nice playgrounds. The continental breakfast surpassed any other I have experienced and the lobby is beautiful. Great views of marina and lake. We will be back when we want to fish. Not much else to really do there.
Stayed 1 night in Jun 2019
Response from Pam on 10 Jun 2019
Thanks for taking time out to review our performance and staying with us. Sincerely Pam

6/10 Okay

Verified traveller

Liked: Staff & service
I wasn't convinced the sheets were clean and breakfast was minimal. The room refrigerator was not working.
Stayed 1 night in Jun 2019
Response from pam on 8 Jun 2019
Thanks for your feedback.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Love that it's right next to the beach area. Very convenient!
Stayed 1 night in May 2019
Response from Pam on 5 Jun 2019
Thanks for taking time out to review our performance and staying with us. Sincerely Pam

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Very friendly. Great breakfast. Quiet.
Stayed 1 night in Apr 2019
Response from Pam on 29 Apr 2019
Thanks for taking time out to review our performance and staying with us. Sincerely Pam

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet area, very nice property. We love to stay here every Easter with our family.
Stayed 2 nights in Apr 2019
Response from Pam on 22 Apr 2019
Thanks for taking time out to review our performance and staying with us. Its our pleasure to host you and your family in future. Sincerely Pam

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Beautiful suite with kitchenette, hassle free ck-in/out. Continental breakfast a bit lacking - no fresh fruit or yogurt
Stayed 1 night in Apr 2019
Response from Pam on 16 Apr 2019
Thanks for taking time out to review our performance and staying with us. Sincerely Pam