Outdoor pool
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Reviews of West Inn & Suites

3.5 out of 5
West Inn & Suites
4970 Avenida Encinas, Carlsbad, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 802 out of 1097 reviews" "
Rating 8 - Good. 198 out of 1097 reviews" "
Rating 6 - Okay. 51 out of 1097 reviews" "
Rating 4 - Poor. 23 out of 1097 reviews" "
Rating 2 - Terrible. 23 out of 1097 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will stay there again! No issues…great room and staff nice
Stayed 1 night in May 2024

8/10 Good

Katelyn

Travelled with partner
Liked: Cleanliness, amenities
My partner and I stayed in both the signature and classic rooms at this hotel. The signature room was great but our classic room had many issues. It was on the first floor, smelled musty, didn't have any body wash, tv remote didn't work, thermostat was malfunctioning. We asked staff for body wash overnight and the staff was unhelpful. We should've asked for a different room but we were too tired

10/10 Excellent

Katelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My partner and I chose this hotel for the location, free parking, free breakfast. The grounds were beautiful, staff was friendly, breakfast was good. The signature room was spacious and very clean. We enjoyed our first night here so much that we decided to stay another night after
Stayed 1 night in May 2024

10/10 Excellent

tami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Richard

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a sweet and it was excellent
Stayed 2 nights in Apr 2024

8/10 Good

Lisa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
A bit noisy from other rooms and a train that comes through. Coffee is terrible. Bed is very comfortable
Stayed 3 nights in May 2024

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Thoroughly enjoyed our stay. Room was beautiful and clean, helpful and friendly. was very welcoming and very friendly. The only problem was with the hot tub which couldn't decide to keep going or not. Set the time for 15 minutes and it was wonderful for 5 then shut off for another 5 minutes. Overall was very nice stay.
Stayed 3 nights in May 2024
Response from Hotel Management Team on 17 May 2024
Thank you for your perfect score. We truly appreciate your business and thank you for choosing The West for your lodging needs in the Carlsbad area. We are sorry to hear that the hot tub was not working properly. We apologize for the inconvenience this matter may have caused you. We hope to welcome you back in the future.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience, very clean environment, smells great! Much much cleaner than Studio 6 across the street, which we stayed the first 2 nights, then canceled our stay to stay here.
Stayed 1 night in May 2024
Response from Hotel Management Team on 15 May 2024
We are so happy that you were able to stay with us. Thank you for your perfect score. We truly appreciate your business and thank you for choosing The West for your lodging needs in the Carlsbad area. We look forward to your next visit.

8/10 Good

Cristina

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Management Team on 15 May 2024
Thank you for staying with us. We truly appreciate your business and thank you for choosing The West for your lodging needs in the Carlsbad area. We hope to welcome you back in the future.

10/10 Excellent

Deborah

Liked: Cleanliness, amenities
A beautiful hotel, clean and great staff, friendly and comfortable ambiance 😀 the room was relaxing and comfortable bed. Breakfast was a nice treat, will come again🌺
Stayed 1 night in May 2024
Response from Hotel Management Team on 15 May 2024
Thank you for your perfect score. We truly appreciate your business and thank you for choosing The West for your lodging needs in the Carlsbad area. We are thrileld to hear that you will come back again. We look forward to your next visit.

10/10 Excellent

Cary, USA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is really beautiful. Our room was lovely and the breakfast was great! We were able to bring our dog with us, which made it extra fun! The lobby and the hallways and the rooms smelled so good! The only mini complaint I would have is that the pool was cold. The hot tub was great but it didn’t seem like the pool is heated.
Stayed 1 night in May 2024
Response from Hotel Management Team on 15 May 2024
Thank you for your feedback regarding your recent stay with us. Thank you for your perfect score. We truly appreciate your business and thank you for choosing The West for your lodging needs in the Carlsbad area. Unfortunately, our outdoor pool is not heated. We apologize for the inconvenience this matter may have caused you. We look forward to your next visit.

10/10 Excellent

Anika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in May 2024
Response from Hotel Management Team on 10 May 2024
Thank you for your perfect score. We truly appreciate your business and thank you for choosing The West for your lodging needs in the Carlsbad area. We look forward to your next visit.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so warm and friendly. So nice to be greeted by Lyndell when we first arrived.
Stayed 1 night in May 2024
Response from Hotel Management Team on 10 May 2024
Thank you for your perfect score. We truly appreciate your business and thank you for choosing The West for your lodging needs in the Carlsbad area. We will relay your comment to Shydell. We look forward to your next visit.

10/10 Excellent

Pamela, Crestline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will DEFINITELY stay at this beautiful hotel again! Spotless, beautiful, BEST most comfortable hotel bed we've EVER slept in! Milk and fresh baked cookies from 8-9pm. Excellent breakfast seletions is included. Quiet, comfortable and very safe. Daisy at the front desk was a gem!
Stayed 1 night in May 2024
Response from Hotel Management Team on 10 May 2024
Thank you for your perfect score. We truly appreciate your business and thank you for choosing The West for your lodging needs in the Carlsbad area. We are delighted that you will definitely stay with us again. We will relay your comment to Daisy. We look forward to your next visit.

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for two nights and the hotel was very clean and all areas smelled fresh, including our room. The lobby area is quite charming. Shaidell, at the front desk, was friendly and helpful. The breakfast is buffet style, but was fantastic with good choices. Loved using the waffle maker. Will definately stay here again and highly recommend.
Stayed 2 nights in May 2024
Response from Hotel Management Team on 10 May 2024
We are thrilled to hear about your experience at our hotel. We are even more excited to know that you will definitely stay with us again and will highly recommend us. Thank you for your perfect score. We truly appreciate your business and thank you for choosing The West for your lodging needs in the Carlsbad area. We look forward to your next visit.

10/10 Excellent

Robin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently located. Very nice room, good breakfast, Comfortable bed. Enjoyed our stay.
Stayed 3 nights in May 2024
Response from Hotel Management Team on 10 May 2024
Thank you for your perfect score. We truly appreciate your business and thank you for choosing The West for your lodging needs in the Carlsbad area. We look forward to your next visit.

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Management Team on 10 May 2024
Thank you for your perfect score. We truly appreciate your business and thank you for choosing The West for your lodging needs in the Carlsbad area. We look forward to your next visit.

10/10 Excellent

samer

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was really professional
Stayed 2 nights in Apr 2024
Response from Hotel Management Team on 10 May 2024
Thank you for your perfect score. We truly appreciate your business and thank you for choosing The West for your lodging needs in the Carlsbad area. We look forward to your next visit.

6/10 Okay

Mauro

Travelled with family and small children
Liked: Staff & service
The WiFi did not work at all for us, and it was extremely noisy at night. You can clearly hear doors slamming and footsteps when trying to go to sleep.
Stayed 1 night in Apr 2024
Response from Hotel Management Team on 10 May 2024
Thank you for your feedback regarding your recent stay with us. We are sorry to hear that had some issues. Our "Quiet" time is at 10:00 p.m. and usually respected by the guests. We apologize that you heard door slamming and footsteps. If the noise persist, we usually let the guest know so that they are aware. We apologize for the inconvenience this matter may have caused you. We truly appreciate your business and thank you for choosing The West for your lodging needs in the Carlsbad area. We hope to welcome you back in the future.

10/10 Excellent

natalie

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location for a LEGOLAND visit. A 6 minute drive to the theme park. Very friendly staff, great breakfast options for adults and picky kids. Easy parking, clean rooms and property. Comfortable beds.
Stayed 2 nights in Apr 2024
Response from Hotel Management Team on 10 May 2024
Thank you for your perfect score. We truly appreciate your business and thank you for choosing The West for your lodging needs in the Carlsbad area. We look forward to your next visit.

10/10 Excellent

Harold

Stayed 4 nights in Apr 2024
Response from Hotel Management Team on 17 May 2024
Thank you for your perfect score. We truly appreciate your business and thank you for choosing The West for your lodging needs in the Carlsbad area. We look forward to your next visit.

10/10 Excellent

Dylan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt like a home away from home very comfortable.
Stayed 1 night in Mar 2024
Response from Hotel Management Team on 10 May 2024
Thank you for your perfect score. We truly appreciate your business and thank you for choosing The West for your lodging needs in the Carlsbad area. We look forward to your next visit.

10/10 Excellent

Ursula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, friendly staff. Great value for the price. And a lot of nice details you don't always see in more expensive hotels, like thick, comfy robes, extra pillows, drapes that close completely, and a good breakfast spread!
Stayed 2 nights in Apr 2024
Response from Hotel Management Team on 10 May 2024
Thank you for your perfect score. We truly appreciate your business and thank you for choosing The West for your lodging needs in the Carlsbad area. We look forward to your next visit.

10/10 Excellent

Christopher

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Super close to everything!
Stayed 4 nights in Apr 2024
Response from Hotel Management Team on 10 May 2024
Thank you for your perfect score. We truly appreciate your business and thank you for choosing The West for your lodging needs in the Carlsbad area. We look forward to your next visit.

2/10 Terrible

vittorio

Disliked: Amenities
The Issue is I did not got because when I went in the page I wanted hotels near Legolasnd Orlando not California and was not able to cancel !!!
Stayed 1 night in Apr 2024
Response from Hotel Management Team on 10 May 2024
Thank you for your feedback. We are sorry to hear that you had an issue with your reservation. Please reach out to the Customer Service and they should be able to assist you. We hope that you will allow us another opportunity to welcome you back in the future

8/10 Good

Thomas

Stayed 1 night in Jan 2024
Response from Hotel Management Team on 10 May 2024
Thank you for staying with us. We truly appreciate your business and thank you for choosing The West for your lodging needs in the Carlsbad area. We hope to welcome you back in the future

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities
staff was very helpful and friendly
Stayed 2 nights in Apr 2024
Response from Hotel Management Team on 10 May 2024
Thank you for your perfect score. We truly appreciate your business and thank you for choosing The West for your lodging needs in the Carlsbad area. We look forward to your next visit.

10/10 Excellent

Cory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great start
Stayed 1 night in Apr 2024
Response from Hotel Management Team on 10 May 2024
Thank you for your perfect score. We truly appreciate your business and thank you for choosing The West for your lodging needs in the Carlsbad area. We look forward to your next visit.

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and clean. Breakfast muffin quality could use an upgrade.
Stayed 1 night in Apr 2024
Response from Hotel Management Team on 10 May 2024
Thank you for your perfect score. We truly appreciate your business and thank you for choosing The West for your lodging needs in the Carlsbad area. We have noted your comment about the muffin and appreciate your feedback. We look forward to your next visit.

10/10 Excellent

Zoey

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable place
Stayed 2 nights in Apr 2024
Response from Hotel Management Team on 10 May 2024
Thank you for your perfect score. We truly appreciate your business and thank you for choosing The West for your lodging needs in the Carlsbad area. We look forward to your next visit.

10/10 Excellent

Paola

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This property is beautiful! It smells nice and clean in the lobby, halls and rooms. The hotel is well maintained with beautiful green plants and flowers outdoors. The rooms are in excellent condition with everything you need (coffee maker, microwave, mini fridge, iron, large ironing board and two bathrobes). The beds was cozy and pillows were perfect. The bathroom is clean and has plenty of towels. Parking was easy to find even when arriving after 10, the neighborhood is very quiet and felt safe. There is a gas station that blends with hotel style located very close to the hotel and is very convenient. The drive to Legoland was so incredible easy from here. The staff was so friendly to our girls and made it so easy to feel comfortable. They give you cookies and milk every night from 8-9pm. The breakfast room is a little tight but the food was well cooked and tasty. I would highly recommend this hotel to anyone that plans to visit the area especially if you are going to Legoland. The room rate is very good, includes breakfast and parking for no additional charge.
Stayed 2 nights in Apr 2024
Response from Hotel Management Team on 10 May 2024
What a great feedback! We appreciate you. Thank you for your perfect score. We truly appreciate your business and thank you for choosing The West for your lodging needs in the Carlsbad area. We are excited to know that you are highly recommending our property. We look forward to your next visit.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management Team on 10 May 2024
Thank you for your perfect score. We truly appreciate your business and thank you for choosing The West for your lodging needs in the Carlsbad area. We look forward to your next visit.

10/10 Excellent

Gilberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Management Team on 10 May 2024
Thank you for your perfect score. We truly appreciate your business and thank you for choosing The West for your lodging needs in the Carlsbad area. We look forward to your next visit.

10/10 Excellent

Keith, Rocklin

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Extremely nice hotel. Clean clean rooms, modern and comfortable. I visit once per month on business and always stay here. Full cooked breakfast in the morning as well.
Stayed 1 night in Apr 2024
Response from Hotel Management Team on 9 Apr 2024
Thank you for your perfect score. We truly appreciate your business and thank you for choosing The West for your lodging needs in the Carlsbad area. We are so happy to hear that you stay with us once a month. We look forward to your next visit.

10/10 Excellent

Sriware, Pasadena

Stayed 3 nights in Apr 2024
Response from Hotel Management Team on 10 May 2024
Thank you for your perfect score. We truly appreciate your business and thank you for choosing The West for your lodging needs in the Carlsbad area. We look forward to your next visit.

10/10 Excellent

Carmela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great ambiance and staff and nice hotel I will definitely coming back and recommend to my friends and family
Stayed 2 nights in Apr 2024
Response from Hotel Management Team on 9 Apr 2024
Thank you for your perfect score. We truly appreciate your business and thank you for choosing The West for your lodging needs in the Carlsbad area. We are delighted to know that you are definitely coming back and you will recommend us to your friends and family. We look forward to your next visit.

8/10 Good

Herman, Carlsbad

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was nice and clean, staff was great, the gym was dated both treadmill and elyptical did not work very well
Stayed 1 night in Apr 2024
Response from Hotel Management Team on 9 Apr 2024
Thank you for staying with us. We truly appreciate your business and thank you for choosing The West for your lodging needs in the Carlsbad area. We are sorry to hear about the equipment in the fitness center. That would be our next project. We hope that you will allow us another opportunity to welcome you back in the future.

10/10 Excellent

Zury

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management Team on 9 Apr 2024
Thank you for your perfect score. We truly appreciate your business and thank you for choosing The West for your lodging needs in the Carlsbad area. We look forward to your next visit.

10/10 Excellent

kenneth

Stayed 1 night in Apr 2024
Response from Hotel Management Team on 10 May 2024
Thank you for your perfect score. We truly appreciate your business and thank you for choosing The West for your lodging needs in the Carlsbad area. We look forward to your next visit.

10/10 Excellent

Kristina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed this stay. The staff was nice and helpful and the property was clean. I don't have any complaints but the only real opportunity is that the gym is lacking. The team also struggled to keep the continental breakfast stocked during busy times.
Response from Hotel Management Team on 9 Apr 2024
Thank you for staying with us. We truly appreciate your business and thank you for choosing The West for your lodging needs in the Carlsbad area. We have noted your comments and will address them accordingly. We hope that you will allow us another opportunity to welcome you back in the future.

10/10 Excellent

Vicki

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ease of access to freeway and proximity to Carlsbad Village is excellent. Friendly staff. Very clean and well maintained.
Stayed 1 night in Apr 2024
Response from Hotel Management Team on 9 Apr 2024
Thank you for your perfect score. We truly appreciate your business and thank you for choosing The West for your lodging needs in the Carlsbad area. We look forward to your next visit.

10/10 Excellent

Wava

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When prices is right, Love staying at your hotel
Stayed 1 night in Feb 2024
Response from Hotel Management Team on 9 Apr 2024
Thank you for your perfect score. We truly appreciate your business and thank you for choosing The West for your lodging needs in the Carlsbad area. We look forward to your next visit.

10/10 Excellent

Arpan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed there for 2 nights during our visit to legoland . Very satisfied with property condition, proximity to legoland, and services.
Stayed 2 nights in Mar 2024
Response from Hotel Management Team on 9 Apr 2024
Thank you for your perfect score. We truly appreciate your business and thank you for choosing The West for your lodging needs in the Carlsbad area. We look forward to your next visit.

10/10 Excellent

Francisco, Fontana

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient
Stayed 1 night in Apr 2024
Response from Hotel Management Team on 9 Apr 2024
Thank you for your perfect score. We truly appreciate your business and thank you for choosing The West for your lodging needs in the Carlsbad area. We look forward to your next visit.

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, with lots of room.
Stayed 4 nights in Mar 2024
Response from Hotel Management Team on 1 Apr 2024
Thank you for your perfect score. We truly appreciate your business and thank you for choosing The West for your lodging needs in the Carlsbad area. We look forward to your next visit.

10/10 Excellent

Emmanuel

Stayed 1 night in Mar 2024
Response from Hotel Management Team on 10 May 2024
Thank you for your perfect score. We truly appreciate your business and thank you for choosing The West for your lodging needs in the Carlsbad area. We look forward to your next visit.

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Management Team on 27 Mar 2024
Thank you for your perfect score. We truly appreciate your business and thank you for choosing The West for your lodging needs in the Carlsbad area. We look forward to your next visit.

10/10 Excellent

Sarah Gayle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Management Team on 27 Mar 2024
Thank you for your perfect score. We truly appreciate your business and thank you for choosing The West for your lodging needs in the Carlsbad area. We look forward to your next visit.

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time here. My favorite place to stay in Carlsbad!
Stayed 1 night in Mar 2024
Response from Hotel Management Team on 27 Mar 2024
We're so excited that you came back again to stay with us. Thank you for your perfect score. We truly appreciate your business and thank you for choosing The West for your lodging needs in the Carlsbad area. We are so thrilled to hear that we are your favorite place to stay in Carlsbad. We look forward to your next visit.

10/10 Excellent

Melany

Liked: Cleanliness, staff & service, property conditions & facilities
The place is clean and nice and of course we have a good breakfast with my family.
Stayed 1 night in Mar 2024
Response from Hotel Management Team on 21 Mar 2024
Thank you for your perfect score. We truly appreciate your business and thank you for choosing The West for your lodging needs in the Carlsbad area. We look forward to your next visit.