"We recently stayed at Grand Hyatt Baha Mar to celebrate my mother’s 80th birthday and my mother-in-law’s 70th birthday. This was our fourth stay since 2019, and we have always loved the resort, which is why this visit was particularly disappointing.
The positives first: the restaurant staff, especially at Marcus and the Steakhouse, were exceptional and went out of their way to make our dining experiences memorable. Jonathan and Shekera at the front desk were also kind and professional when addressing our concerns.
Unfortunately, the overall experience did not feel consistent with the luxury pricing or the service we remembered from previous visits. Prior to arrival, I shared that we were celebrating milestone birthdays and traveling with seniors, but the thoughtful touches we experienced in past stays seemed to have been replaced with additional fees.
The biggest issue was the room setup. The tub in the two-queen bathroom was extremely high and difficult for my 80-year-old mother and 70-year-old mother-in-law to safely use. Even I found it challenging. When I raised concerns, the only alternative offered was a downgraded room. Given the size of the resort, I was disappointed that no comparable option could be found.
We also experienced multiple maintenance issues, including leaking fixtures and plumbing problems, which disrupted our stay.
Baha Mar is still a beautiful property with many wonderful employees, but this visit lacked the personalized service, attention to det"