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"For the most part, we enjoyed our stay, but it came with some frustrations, especially given the very high cost of everything, including the additional 25% tax added before tip. The resort itself was clean, but extremely crowded. It was often difficult to find seating in the pool area, which took away from the overall experience. We also noticed that many staff members seemed unhappy. There was frequent bickering behind the bars, and limited engagement with guests. That said, the teams at Pizza Lab and the Swimming Pig stood out for their friendliness and service. One major disappointment was the cabana rental. At over $400, we expected a more exclusive experience. However, despite signage indicating that the pool areas are reserved for cabana guests, this is not enforced. Others were able to use the same space simply by placing their belongings on available tables, making the “exclusive” access feel misleading and unfair. Unfortunately, this was not disclosed upfront, and when we raised the issue, our concerns were dismissed. Overall, while there were some positives, the value did not match the cost, and based on this experience, we would not return."

"Family friendly"

"First I will like to start off by saying the staff here is amazing ! Franklin at the lobby bar was very nice to us from morning to night he kept us entertained with conversation and drinks. Also Fernando and Alfredo the bellmen at the entrance of the resort helped us out during our entire stay. With transportation and even recommendations for restaurants and places to go. Ashley at the front desk that checked us in was also very friendly and informative. I honestly want to say the downfall to this resort is not the people. The downfall is the FOODDDDD !!!! UGHHH! It’s disgusting ! We tried the buffet, the Mexican, the sports bar, and the Italian restaurant, everything was horrible. They have no Dominican food everything is Americanized and it is horribly done. Every night we had to pay money for transportation to a restaurant to eat. We tried to eat the food but we always ended up leaving because it was too salty or had no seasoning. The food was never hot it always came out cold or semi warm. The only good thing was the cheese burgers and deserts. They also did not have bottle water anywhere on the resort except the lobby bar or you can call room service. It’s just annoying that you have to bring your own water to dinner or leave the restaurant to go get a bottle water. If you are a foodie and plan on staying at the resort your entire stay I do not recommend this resort. The pools were great. The rooms were great. Spacious living room, 2 bathrooms, 2 king size beds. Loved it"

"The rooms were very spacious. The kitchen area was very functional and sufficiently stocked with dishes and cooking equipment for us to have both breakfast and/or lunch. I appreciated being able to choose to eat in or savour one of the many restaurants. The pool was large and never felt crowded. When I come back I will want to stay at the reef."

"Rides were closed half the time pools close at 7pm and there was only 1 jacuzzi on the property which also closed at 7pm. We paid for an ocean view but we had a view of the property. Everything was so overpriced, food, drinks, roundup airport to resort. Food was mediocre nothing to brag about and like I said overpriced. Toilet kept flushing by itself very noticeable during night cause we’re trying to sleep."

"Everything"

"Spent a week at the Serenade All-Suites in Punta Cana (adults only) April 21-28. We did not purchase the Elite package & I feel it was not needed. We did get the Elite check-in & a butler which was a perk of Expedia (they said). Glady, Chayrel & Jorge were great! Being on the adult side, we had access to the family side, except the à la carte restaurants. We also had access to the rooftop pool/bar & we had a free hydrotherapy session that we did book for the day before coming home via the lady outside the family side buffet but when we got there, they said we were not booked! The resort was beautiful. Most of the staff was very nice & friendly. Some staff not so much but it was probably the language barrier since we don’t speak Spanish. Had trouble getting extra washcloths & restocking of beer in the minibar - I did have to call guest services for more washcloths & our butler for more beer! The pools are nice size. The beach is wide & the water is shallow for quite a while so you can walk out quite far. There are no big waves. It got a little wavy sometimes with the wind but it was a warm wind. The weather was beautiful all week. There is some seaweed but the workers do rake it up each day - it’s not bad though. We tried all the Adult side restaurants & they were all good. The entertainment was lacking but the resort’s entertainment staff was very fun! We would return to this resort!"

"Loved it "

"Waste of money - don’t book"