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"dated but clean hotel. major issue was the futon bed (couldn't get a western room) - had sore back by the 4th night"

"Excellent hotel with great views, lovely staff"

"We enjoyed our stay. Great location and the room was really spacious. Lots of free snacks for the guests and we loved complementary croissants for breakfast. "

"Staff: very friendly. They are very responsive to my questions. I managed to ask for pick up service just several hours before my arrival. They are able to entertain my request. At the property, staff is very friendly. I feel at home. Location: the onsen hotel is near utsumi station. There is a free pick up service from the station. A wonderful sea view from the room. Can walk along the coast anytime. There are a lot of restaurants nearby. But we chose to dine in at the hotel. Cleanliness and size : clean and spacious. The hotel probably spends a lot of money on the maintenance. The hotel looks very grand but at the same time looks very ‘japanese’. I have been to many onsen hotels and I would say this one is the best at this reasonable price! Highly recommended if you go to Nagoya "

"The hotel was exquisite! Comfortable beds and modern decor. Extremely comfortable. We got breakfast with our stay and we're so glad we did. What an amazing spread! The only thing lacking was juice. Highly recommended!"

"Did not have a great time at this place. It is more suited to retired old Japanese people who want to go to the onsen. Felt a bit uncomfortable as we were the only westerners there but people were friendly. While the view was good from our room, the beach was dirty and not maintained. If the hotel would have paid someone to clean the beach up every morning it would’ve been a better experience."

"What I didn't like. A receptionist woman was not friendly. Staffs at Buffet looked tired and they didn't smile. There was nearly no table service. I used a humidifier in a room. Then, my room started to smell terrible. What I liked about Bath facilities was excellent. They added a stone sauna. The basket to carry was useful. The yukata set was convenient. Pick up service from ferry port was super helpful. The variety of buffet was impressive, but somehow, things tasted better 2 years ago. . "